hsmai_informs
An excellent service experience

An excellent service experience

Yesterday evening I travelled with SAS on a business trip from Stockholm to Palma de Mallorca. Customer service interest me a great deal and also how various organizations handle complaints and things not going exactly by the book. So this is my little story from yesterday evening. I don’t eat chicken. Never did. Which of course doesn’t prevent the airlines …

Read more
HSMAI Profile: Eric O’Halleran

HSMAI Profile: Eric O’Halleran

Eric O’Halleran Freelance Training Professional Executive coach, HSMAI Region Europe Eric lives in London. He is an experienced and successful trainer bringing in many years of experience in dealing with customers and motivating people to help organizations grow and shift their culture. He worked in British Airways for many years, with training delivery, design & analysis for all areas of …

Read more
service_pledge

HSMAI Region Europe Certified Executive coaches

HSMAI Region Europe has developed an own executive certification to facilitate Winning for Customers the Service Pledge Program. The next following weeks we proudly present the first certified coaches ...

Read more

The HSMAI Region Europe calendar 2018/2019

The preliminary HSMAI Region Europe internal calendar is currently in the making. Please revisit for updates. All events marked in purple are free to attend for HSMAI members working directly in the hotel, event and travel industry ...

Read more
Leading Culture Destination Awards (LCDA)

Leading Culture Destination Awards (LCDA)

The nominations are due by end of June and the actual awards are taking place 28th of September in London. LCD Awards, in partnership with The New York Times, celebrate exceptional cultural contributions to the world. Cultural destinations are no longer only for art experiences and education; they have become social hubs for visitors to spend time, dine, shop, work …

Read more
hsmai_model-1
HSMAI Region Europe Ltd
59a Brent Street
London NW4 2EA
UNITED KINGDOM