The HSMAI Day Holland
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The HSMAI Day Holland
October 4, 2018 @ 8:30 am - 5:00 pm
Welcome to The HSMAI Day Holland
Van der Valk Hotel Amsterdam
Address: Joan Muyskenweg 20 1096 CJ Amsterdam
Thursday October 4th
From 08:30- 17:00 including drinks and networking
Sign up today!
A full-day conference intended to provide you and your team an overview of current industry developments, focusing on subjects HSMAI considers important to put on the industry’s agenda. One of this year’s topic is Winning for customers and company culture through HSMAI Region Europe’s program, The Service Pledge. Tomorrow’s winners are companies that invest in their company culture and bringing the customer experience to the boardrooms. Your company culture and internal communication have a big impact on your reputation, repeat business and results, the Service Pledge program gives you tools to fine tune your management of these.
Target groups: GM´s and their leadership team, Destination Directors, Commercial Leaders, HR, RM Directors, Sales & Marketers and HQ.
It´s free to attend for HSMAI company members working directly in the hotel, event and travel industry.
We will end this productive day by handing out the HSMAI & Customer Alliance Guest Experience Award in co-operation with the German company Customer Alliance. The award is based on customer satisfaction data and reviews from different portals, such as TripAdvisor, booking.com, Hotels.com, Google, Facebook and more.
Program
| Time | What | ||
|---|---|---|---|
| 08:30-09:00 |  Registration, coffee and networking |
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| 09:00-09:10 |
– Ingunn Hofseth, President & CEO, HSMAI Region Europe |
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| 09:10-09:40 |
Wat is het belang hiervan voor onze bedrijfstak in de toekomst? – Jordi Wientjes, HSMAI Region Europe Executive coach Jordi Wientjes is leisure consultant met jarenlange ervaring in de internationale hotel- en vrijetijdsbranche. Hij zal u in een korte presentatie aan de hand van een aantal voorbeelden uit de praktijk meenemen in de ontwikkelingen op het gebied van techniek, concepten en service. Onlangs is Jordi gecertificeerd als HSMAI Region Europe Executive Coach voor het Winning for Customers – The Service Pledge programma. Dit concept biedt onze leden de mogelijkheid om met een interne opleiding op locatie van de opdrachtgever een eigen “Service Pledge” te ontwikkelen en in te vullen. This presentation will be in Dutch |
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| 09:40-10:00 |  The current state of hotel rate parity in Europe, a deep dive into parity performance. OTA Insight will present findings from the first-ever Hotel Parity Report. Don´t miss it!
– Tijl Speetjens, Business Development Manager, OTA Insight This presentation will be in English |
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| 10:00-10:25 | Liberation Route Europe
De geschiedenis van de laatste 12 maanden van W.O.II in West-Europa. De verhalen, de route, de strijd om de vrijheid en de Herdenkingsjaren 2019/2020. Hoe verloren we onze vrijheid in 1940, wat hebben we moeten doen om onze vrijheid terug te krijgen en wat doen we nu om onze vrijheid te beschermen. This presentation will be in Dutch |
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 – Jurriaan de Mol, Director Business Development & Operations, NBTC Netherlands Board of Tourism & Conventions |
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 – Victoria van Krieken, Chairwoman Liberation Route Europe Foundation |
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| 10:25-10:55 |  Coffee break and networking |
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| 10:55-11:25 |  The Global Experience Marketplace strategy highlights & market insights
Michiel de Vor, Area Manager Global Chains, Booking.com |
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| 11:25-11:50 | Technologie in de hospitality industrie
This presentation will be in Dutch |
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 – Frank Jongbloets, Commercieel Manager, Heuvelman Sound & Vision |
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 – Steven Zegelaar, Marketing Manager, Heuvelman Sound & Vision |
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| 11:50-12:15 |
Listen, translate & act – how to prepare your business for the future – Angelique Klar, DGA, Business Future Fit BV This presentation will be in Dutch How to create winning teams in order to optimize your business and get ready for the next level |
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| 12:15-13:15 | Lunch and networking |
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| 13:15-13:40 |
How can you take advantages from HSMAI Region Europe Digital Expert LAB in This presentation will be in Dutch – Margitte Verkruijsse-Reiner, Project Manager, Digital Expert program, HSMAI Region Europe |
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| 13:40-14:10 | Airbnb: the future of networked hospitality businesses
This presentation will be in Dutch – Jeroen Oskam, Director Research Center, Hotelschool The Hague |
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| 14:10-14:30 |
Influencing the Traveller Path to Purchase with TripAdvisor Alistair MacGregor, Senior Key Accounts Manager, TripAdvisor This presentation will be in English |
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| 14:30-15:00 |
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| 15:00- 15:30 |
The changing skills and competences of future commercial leaders – Fred Witte, Founding Partner BLOC bv and member of HSMAI Region Europe Innovation Advisory Board This presentation will be in Dutch The HSMAI Day Holland will continue the debate from the HSMAI Region Europe Leadership Day about how both the customers and sales channels are changing and that it requires different competence of future executives and employees. It also requires a completely different interaction across disciplines and that we work less in “silos” within key areas that HSMAI has its focus:
After the presentation there will be a discussion. |
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| 15:30- 16:15 | The changing skills and competences of future commercial leaders. Panel discussion with leaders from the industry
Angelique Klar, DGA, Business Future Fit BV Arne Visser, Chief Revenue Officer Center Parcs Europe Jeroen Oskam, Director Research Center, Hotelschool The Hague Josje van Dongen, Head of Innovation, Hotelschool Maastricht Monique Jaspers, Global Head of Digital Media, Travelport Peter Heule, CEO Short Stay Group This presentation will be in Dutch |
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| 16:15- 16:30 | 
HSMAI & Customer Alliance Guest Experience Award We will end this productive day by handing out the HSMAI & Customer Alliance Guest Experience Award in co-operation with the German company Customer Alliance. The award is based on customer satisfaction data and reviews from different portals, such as TripAdvisor, booking.com, Hotels.com, Google, Facebook and more. The presentation will be in English
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| 16:30 | Drinks and networking |
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Welcome
Empathie versus technologie
developing your team?
