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September 2018

Pre Workshop Certification- Winning for Customers- The Service Pledge

10 September - 12 September
the Chesterfield Mayfair Hotel, London, 35 Charles St, Mayfair
London, W1J 5EB United Kingdom
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The HSMAI Leadership day

12 September @ 11:00 am - 9:30 pm BST

The HSMAI Leadership day will take place at Chesterfield Mayfair Hotel in London on September 12th The Leadership Day is an internal event, just for our Advisory Board members from the industry, staff and the sponsors for the event. Press here for accommodation in London.

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HSMAI Curate

13 September @ 9:00 am - 3:00 pm BST
Claridge’s, Brook St, Mayfair
London, W1K 4HR United Kingdom
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With great pleasure HSMAI Region Europe would like to invite you to attend the Curate. By invitation only Thursday, 13th of September 2018 9.00 AM – 3.00 PM Claridge’s, London The moderator for the day: Frank Fiskers, former CEO, Scandic Hotels. He is now a member of the Scandic’s Board of Directors After the success of our first European Curate in Amsterdam in April, we are very excited to organize this event again in London. The Curate is for senior…

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The HSMAI Day UK

14 September @ 8:30 am - 5:00 pm BST
the Chesterfield Mayfair Hotel, London, 35 Charles St, Mayfair
London, W1J 5EB United Kingdom
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Welcome to The HSMAI Day UK Chesterfield Mayfair Hotel Friday 14 September from from 08:30-17:00 A full-day conference intended to provide you and your team an overview of current industry developments, focusing on subjects HSMAI considers important to put on the industry’s agenda. This year’s topic is Winning for customers and company culture through HSMAI Region Europe’s program, The Service Pledge. Tomorrow’s winners are companies that invest in their company culture and bringing the customer experience to the boardrooms. Your company culture and internal…

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HSMAI Service Pledge – Join us to develop your company’s Service Pledge

14 September @ 9:00 am - 16 September @ 4:00 am CEST
the Chesterfield Mayfair Hotel, London, 35 Charles St, Mayfair
London, W1J 5EB United Kingdom
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WINNING FOR CUSTOMERS – THE HSMAI SERVICE PLEDGE PROGRAM The HSMAI Service Pledge programme give you the opportunity to review your strengths and put in place well researched actions to plug and customer experience gaps. Where it makes a difference to your results. The margins for error is becoming much smaller. Companies like Tripadvisor, Trivago and others are really good in telling what the service organizations actually delivers and what the customers want. This reduces the margins for mistakes even…

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Ahoy Gastvrij Rotterdam

18 September @ 2:00 pm - 5:30 pm CEST
Rotterdam Ahoy, Ahoyweg 10
Rotterdam, 3084 BA Netherlands
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Ahoy Gastvrij in Rotterdam will take place Tuesday September 18th at Ahoy Gastvrij Rotterdam. This will be a very inspiring ‘hands-on’ event with Wouter de Vries jr. as speaker. It is free to attend for HSMAI members. For non HSMAI members the price is 125 euro ex. VAT. Sign up today! Program: 14.00 – 14.30:  Registration 14.30 – 16.00: Presentation by Wouter de Vries jr Wouter de Vries jr. has an interesting résumé.  He was a lumberjack, kibbutz volunteer and road-sweeper. Not…

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The HSMAI Day Norway

24 September @ 8:00 am - 5:00 pm CEST
Hotel Continental, Stortingsgata 24/26
Oslo, 0117 Norway
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Welcome to The HSMAI Day Norway Hotel Continental Oslo Tuesday October 16th From 08:30- 17:00 including drinks and networking A full-day conference intended to provide you and your team an overview of current industry developments, focusing on subjects HSMAI considers important to put on the industry’s agenda. This year’s topic is Winning for customers and company culture through HSMAI Region Europe’s program, The Service Pledge. Tomorrow’s winners are companies that invest in their company culture and bringing the customer experience to…

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October 2018

The HSMAI Day Holland

4 October @ 8:30 am - 5:00 pm CEST

Welcome to The HSMAI Day Holland Van der Valk Hotel Amsterdam Thursday October 4th From 08:30- 17:00 including drinks and networking A full-day conference intended to provide you and your team an overview of current industry developments, focusing on subjects HSMAI considers important to put on the industry’s agenda. This year’s topic is Winning for customers and company culture through HSMAI Region Europe’s program, The Service Pledge. Tomorrow’s winners are companies that invest in their company culture and bringing the customer…

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The HSMAI Day Sweden

11 October @ 8:30 am - 5:00 pm CEST
Clarion Hotel Sign, Östra Järnvägsgatan 35
Stockholm, 101 26 Sweden
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Welcome to The HSMAI Day Sweden Clarion Hotel Sign, Stockholm Thursday October 11th From 08:30- 17:00 including drinks and networking The HSMAI Day take place at Clarion Hotel Sign in Stockholm. A full-day conference intended to provide you and your team an overview of current industry developments, focusing on subjects HSMAI considers important to put on the industry’s agenda. This year’s topic is Winning for customers and company culture through HSMAI Region Europe’s program, The Service Pledge. Tomorrow’s winners are companies…

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The HSMAI Day Germany

16 October @ 8:30 am - 5:00 pm CEST
Scandic Berlin Kurfürstendamm, Augsburger Straße 5
Berlin, Berlin 10789 Germany
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Free - €595.00

Welcome to The HSMAI Day Germany  in cooperation with Scandic Berlin Kurfürstendamm Tuesday October 16th From 08:30- 17:00 including drinks and networking A full-day conference intended to provide you and your team an overview of current industry developments, focusing on subjects HSMAI considers important to put on the industry’s agenda. This year’s topic is Winning for customers and company culture through HSMAI Region Europe’s program, The Service Pledge. Tomorrow’s winners are companies that invest in their company culture and bringing…

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The HSMAI Day Spain

23 October @ 8:30 am - 5:00 pm CEST
NH Collection Madrid Eurobuilding, Calle Padre Damián, 23
Madrid, 28036 Spain
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Welcome to The HSMAI Day Spain NH Collection Eurobuilding Madrid Tuesday October 23rd From 08:30- 17:00 including drinks and networking A full-day conference intended to provide you and your team an overview of current industry developments, focusing on subjects HSMAI considers important to put on the industry’s agenda. This year’s topic is Winning for customers and company culture through HSMAI Region Europe’s program, The Service Pledge. Tomorrow’s winners are companies that invest in their company culture and bringing the customer experience…

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CRME certification

23 October @ 10:00 am - 3:00 pm CEST

HSMAI Region Europe will be in Berlin for the CRME certification on Tuesday October 23rd HSMAI Region Europe will host an interactive Revenue Management workshop, after which the participants will complete the globally recognised CRME certification exam. The certification workshop will take place in Berlin fra 10am to 3pm. By the end of the day there will be a exam. It is a multiple-choice exam and you have 60 minutes to complete it. Venue TBC. The more you know, and the…

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The HSMAI Event Awards Norway

29 October @ 6:00 pm - 11:30 pm CET
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November 2018

HSMAI Norway Breakfast meeting

14 November @ 8:30 am - 11:00 pm CET
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Revenue management afternoon meeting in Amsterdam

19 November @ 1:30 pm - 6:00 pm CET

Revenue management afternoon meeting at Hotel Casa Amsterdam Monday November 19th. Program: 13-30 – 14:00: Arrival & registration (coffee/ tea/ water) 14:00 – 14:30: Introduction 14:30 – 15:30: Speaker (TBA) 15:30 – 16:00: Break (coffee/ tea/ water) 16:00 – 17:00: Speaker (TBC) 17:00 – 18:00: Networking & drinks   More information to come!

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January 2019

HSMAI MeetConnect Norway

9 January 2019 @ 10:00 am - 5:00 pm CET
Scandic Fornebu, Martin Linges vei 2 Fornebu 1364 Norway + Google Map
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