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November 2017

HSMAI Region Europe ROCET in London Wednesday November 8th 2017

8 November 2017 @ 9:00 am - 7:00 pm GMT
London London, England United Kingdom
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HSMAI Afternoon event in Oslo on Brand Intimacy in Hospitality

30 November 2017 @ 3:00 pm - 6:00 pm CET
THE THIEF, Landgangen 1,
Oslo, 0252 Norway
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December 2017

HSMAI Afternoon event in Stockholm on Brand Intimacy in Hospitality

7 December 2017 @ 3:00 pm - 6:00 pm CET
Stockholm Stockholm, Stockholm County Sweden
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January 2018

HSMAI Markedsføringsprisene 2017 på Scandic Fornebu

10 January 2018 @ 6:30 pm - 11:30 pm CET
Scandic Fornebu, Martin Linges vei 2 Fornebu 1364 Norway

Velkommen til HSMAI Prisene 2017!  Om kvelden onsdag 10. januar 2018 går reiselivets «Oscarutdeling», HSMAI Prisene av stabelen på Scandic Fornebu. Etter den like store begivenheten, HSMAI Møte- og Eventbørsen har funnet sted på dagtid, kårer og feirer vi de beste markedsførerne. HSMAI Prisene byr på mingling og aperitiff, festmiddag og topp underholdning, foruten aftenens høydepunkt, prisutdelingene i de respektive kategoriene. For å sende inn bidrag trykker du på "send inn bidrag" øverst på menylinjen. Bidrag må sendes inn snarest og innen mandag 27. november!…

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ROCET og CRME

18 January 2018 @ 9:00 am - 4:00 pm CET
Henrik Ibsens gate 100, 100 Henrik Ibsens gate
Frogner, Oslo 0255 Norway
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HSMAI Region Europe´s first event in Amsterdam

29 January 2018 @ 4:00 pm - 7:00 pm CET
DoubleTree by Hilton Amsterdam Centraal Station, 4 Oosterdoksstraat
Amsterdam, NH 1011 DK Netherlands

You are invited to our first official national event in Amsterdam on January 29th from 16.00-19.00 at the DoubleTree by Hilton Amsterdam CS. It is free for HSMAI members. Program 16.00 - 16.30  Welcome & registration 16.30 - 17.30  How to innovate to catch up with future travel Technology is changing the way we travel. Innovation is required to stay competitive in the hotel and travel industry. But how to spot and decide which technology and innovation may change the future of travel. We…

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March 2018

Breakfast seminar “How to reach the Chinese market better”

8 March 2018 @ 8:30 am - 11:00 am CET
Hilton Berlin, Mohrenstraße 30
Berlin, Berlin 10117 Germany

HSMAI Region Europe invites you to a seminar on How to reach the Chinese market better  Hilton Berlin at the Executive Lounge on Thursday March 8th 8.30 AM - 11 AM With 1.38 billion people and the economy growing at 6.7% (source: World Bank); and with only 6% of the population had passports in 2016 (source: Forbes) surely it is a huge market where the European hospitality industry can target. Still it is a misconception that China is an easy…

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April 2018

HSMAI Region Europe ROC & DOC 2018 and Prize Awards

10 April 2018 @ 8:00 am - 10:30 pm CEST
Hotel Novotel Amsterdam City, 10 Europaboulevard
Amsterdam, NH 1083 AD Netherlands

Shaping the future Collaborate and Interact with thought-leaders Join us at Hotel Novotel Amsterdam City in Amsterdam Tuesday 10 April and Wednesday 11 April 2018 Tuesday: HSMAI ROC & DOC and The HSMAI Awards Wednesday: Curate - An HSMAI Executive Insights Forum (for organisational members only) Wednesday: MeetConnect - for professionals involved in event and conference purchases and/or booking and administration Wednesday: The Certified Revenue Management Executive certification, CRME    Accommodation at Novotel Amsterdam City We have reserved guestrooms at €154,00…

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CRME

11 April 2018 @ 10:00 am - 3:00 pm CEST
Hotel Novotel Amsterdam City, 10 Europaboulevard
Amsterdam, NH 1083 AD Netherlands

HSMAI Region Europe will be in Amsterdam for the CRME certification on Wednesday April 11th HSMAI Region Europe will host an interactive Revenue Management workshop, after which the participants will complete the globally recognised CRME certification exam. The certification workshop will take place at Novotel Amsterdam City from 10 am until 3 pm. The more you know, and the more you can prove you know, the better ROI you can provide to your employer or prospective employer, the more you can…

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May 2018

HSMAI breakfast meeting, Oslo

24 May 2018 @ 8:30 am - 11:00 am UTC+8
Høyskolen Kristiania, Kirkegata 24
Oslo, 0153 Norway
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June 2018

Holland Educational

7 June 2018 @ 8:00 am - 5:00 pm UTC+8

More information to come!

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September 2018

Pre Workshop Certification- Winning for Customers- The Service Pledge

10 September 2018 - 12 September 2018
the Chesterfield Mayfair Hotel, London, 35 Charles St, Mayfair
London, W1J 5EB United Kingdom
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The HSMAI Leadership day

12 September 2018 @ 11:00 am - 9:30 pm BST
Chesterfield Mayfair Hotel, 35 Charles St, Mayfair
London, W1J 5EB United Kingdom
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The HSMAI Leadership day will take place at Chesterfield Mayfair Hotel in London on September 12th The Leadership Day is an internal event, just for our Advisory Board members from the industry, staff and the sponsors for the event. The Leadership Day gives HSMAI Europe volunteers the opportunity to discuss and analyze the industry’s organizational challenges together with their peers in the hospitality industry. The day starts with members of all HSMAI Region Europe Advisory Boards gathering together to discuss current trends and…

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HSMAI Curate

13 September 2018 @ 9:00 am - 3:00 pm BST
Claridge’s, Brook St, Mayfair
London, W1K 4HR United Kingdom
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With great pleasure HSMAI Region Europe would like to invite you to attend the Curate. By invitation only Thursday, 13th of September 2018 9.00 AM – 3.00 PM Claridge’s, London The moderator for the day: Frank Fiskers, former CEO, Scandic Hotels. He is now a member of the Scandic’s Board of Directors After the success of our first European Curate in Amsterdam in April, we are very excited to organize this event again in London. The Curate is for senior…

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The HSMAI Day UK

14 September 2018 @ 8:30 am - 5:00 pm BST
the Chesterfield Mayfair Hotel, London, 35 Charles St, Mayfair
London, W1J 5EB United Kingdom
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Welcome to The HSMAI Day UK Chesterfield Mayfair Hotel Friday 14 September from from 08:30-17:00 A full-day conference intended to provide you and your team an overview of current industry developments, focusing on subjects HSMAI considers important to put on the industry’s agenda. One of this year’s topic is Winning for customers and company culture through HSMAI Region Europe’s program, The Service Pledge. Tomorrow’s winners are companies that invest in their company culture and bringing the customer experience to the boardrooms. Your company culture…

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HSMAI Service Pledge – Join us to develop your company’s Service Pledge

14 September 2018 @ 9:00 am - 16 September 2018 @ 4:00 am CEST
the Chesterfield Mayfair Hotel, London, 35 Charles St, Mayfair
London, W1J 5EB United Kingdom
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WINNING FOR CUSTOMERS – THE HSMAI SERVICE PLEDGE PROGRAM The HSMAI Service Pledge programme give you the opportunity to review your strengths and put in place well researched actions to plug and customer experience gaps. Where it makes a difference to your results. The margins for error is becoming much smaller. Companies like Tripadvisor, Trivago and others are really good in telling what the service organizations actually delivers and what the customers want. This reduces the margins for mistakes even…

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Ahoy Gastvrij Rotterdam

18 September 2018 @ 2:00 pm - 5:30 pm CEST
Rotterdam Ahoy, Ahoyweg 10
Rotterdam, 3084 BA Netherlands
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Ahoy Gastvrij in Rotterdam will take place Tuesday September 18th at Ahoy Gastvrij Rotterdam. This will be a very inspiring ‘hands-on’ event with Wouter de Vries jr. as speaker. It is free to attend for HSMAI members. For non HSMAI members the price is 125 euro ex. VAT. Sign up today! Program: 14.00 – 14.30:  Registration 14.30 – 16.00: Presentation by Wouter de Vries jr Wouter de Vries jr. has an interesting résumé.  He was a lumberjack, kibbutz volunteer and road-sweeper. Not…

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The HSMAI Day Norway

24 September 2018 @ 8:30 am - 5:00 pm CEST
Hotel Continental, Stortingsgata 24/26
Oslo, 0117 Norway
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Welcome to The HSMAI Day Norway Hotel Continental Oslo Monday September 24th From 08:30- 17:00 including drinks and networking A full-day conference intended to provide you and your team an overview of current industry developments, focusing on subjects HSMAI considers important to put on the industry’s agenda. One of this year’s topic is Winning for customers and company culture through HSMAI Region Europe’s program, The Service Pledge. Tomorrow’s winners are companies that invest in their company culture and bringing the customer…

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October 2018

The HSMAI Day Holland

4 October 2018 @ 8:30 am - 5:00 pm CEST

Welcome to The HSMAI Day Holland Van der Valk Hotel Amsterdam Address: Joan Muyskenweg 20 1096 CJ Amsterdam Thursday October 4th From 08:30- 17:00 including drinks and networking Sign up today! A full-day conference intended to provide you and your team an overview of current industry developments, focusing on subjects HSMAI considers important to put on the industry’s agenda. One of this year’s topic is Winning for customers and company culture through HSMAI Region Europe’s program, The Service Pledge. Tomorrow’s winners…

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The HSMAI Day Sweden

11 October 2018 @ 8:30 am - 5:00 pm CEST
Clarion Hotel Sign, Östra Järnvägsgatan 35
Stockholm, 101 26 Sweden
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Welcome to The HSMAI Day Sweden Clarion Hotel Sign, Stockholm Thursday October 11th From 08:00- 17:00 including lunch, drinks and networking The HSMAI Day take place at Clarion Hotel Sign in Stockholm. A full-day conference intended to provide you and your team an overview of current industry developments, focusing on subjects HSMAI considers important to put on the industry’s agenda. One of this year’s topic is Winning for customers and company culture through HSMAI Region Europe’s program, The Service Pledge. Tomorrow’s…

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The HSMAI Day Germany

16 October 2018 @ 11:00 am - 6:00 pm CEST
Scandic Berlin Kurfürstendamm, Augsburger Straße 5
Berlin, Berlin 10789 Germany
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Welcome to The HSMAI Day Germany  in cooperation with Scandic Berlin Kurfürstendamm Tuesday October 16th From 11:00- 18:00 including drinks and networking A full-day conference intended to provide you and your team an overview of current industry developments, focusing on subjects HSMAI considers important to put on the industry’s agenda. One of this year’s topic is Winning for customers and company culture through HSMAI Region Europe’s program, The Service Pledge. Tomorrow’s winners are companies that invest in their company culture…

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CRME certification

23 October 2018 @ 10:00 am - 3:00 pm CEST

HSMAI Region Europe will be in Berlin for the CRME certification InterCity Hotel Berlin Brandenburg Tuesday October 23rd From 10:00 am - 3:00 pm HSMAI Region Europe will host an interactive Revenue Management workshop, after which the participants will complete the globally recognised CRME certification exam. The certification workshop will take place in Berlin from 10am to 3pm. By the end of the day there will be a exam. It is a multiple-choice exam and you have 60 minutes to complete…

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The HSMAI Day Spain

23 October 2018 @ 11:30 am - 7:00 pm CEST
NH Collection Madrid Eurobuilding, Calle Padre Damián, 23
Madrid, 28036 Spain
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Welcome to The HSMAI Day Spain NH Collection Eurobuilding Madrid Tuesday October 23rd From 11:30- 19:00 including drinks and networking A full-day conference intended to provide you and your team an overview of current industry developments, focusing on subjects HSMAI considers important to put on the industry’s agenda. Target groups: GM´s and their leadership team, Destination Directors, Commercial Leaders, HR, RM Directors, Sales & Marketers and HQ. It´s free to attend for HSMAI company members working directly in the hotel,…

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November 2018

Revenue Management for Meetings and Events

20 November 2018 @ 1:30 pm - 6:00 pm CET
Student Hotel Amsterdam, Wibautstraat 131D
Amsterdam, Netherlands
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Meetings and Events will become a priority when commercial leaders see the growth opportunity for their organisations and how they can maximize their opportunities for improving revenues  Target group for this meeting: Revenue Managers, Commercial leaders, Event Managers, Sales & Marketing, General Manager & Assistant General Managers and Food & Beverage Managers. We are happy to invite you to the HSMAI Region Europe event on Tuesday November 20th. The event will take place at The Student Hotel Amsterdam City, Wibautstraat Amsterdam. Sign up…

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HSMAI Breakfast Meeting, Oslo

26 November 2018 @ 8:30 am - 11:00 am CET
Grand Hotel Oslo, Karl Johans gate 31, 0159
Oslo, Norway
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HSMAI Breakfast meeting: Revenue Management for Meetings and Events Meetings and Events will become a priority when commercial leaders see the growth opportunity for their organisations and how they can maximize their opportunities for improving revenues    Press here to see the program.

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Afternoon meeting in Stockholm

27 November 2018 @ 3:00 pm - 5:00 pm CET
Grand Hôtel Stockholm, Södra Blasieholmshamnen 8
Stockholm, 103 27 Sweden
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Revenue Management for Meetings and Events HSMAI invites you to an afternoon event on Tuesday November 27th Grand Hôtel Stockholm Sign up today! From 15:00 - 17:00 Meetings and Events will become a priority when commercial leaders see the growth opportunity for their organisations and how they can maximize their opportunities for improving revenues  Target group for this meeting: Revenue Managers, Commercial leaders, Event Managers, Sales & Marketing, General Manager & Assistant General Managers and Food & Beverage Managers. HSMAI Region…

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January 2019

HSMAI Meeting and Event Exchange Oslo 2019

8 January 2019 @ 11:00 am - 6:00 pm CET

HSMAI Meeting and Event Exchange is a national event in Norway. Press here to read more.

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The HSMAI Event Awards Norway

8 January 2019 @ 6:00 pm - 11:30 pm CET
Meet Ullevaal, Sognsveien 77C
Oslo, 0855 Norway
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Press here to read more.

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HSMAI Marketing Awards Norway

8 January 2019 @ 6:00 pm - 11:30 pm CET
Meet Ullevaal, Sognsveien 77C
Oslo, 0855 Norway
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Press here to read more.

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HSMAI Holland: New Year’s Reception & Think Tank in Amsterdam

28 January 2019 @ 2:00 pm - 5:30 pm CET

HSMAI New Year's Reception & Think Tank in Amsterdam Monday January 28th From 14:00-17:30 including drinks and networking NH Hotel Amsterdam Centre Stadhouderskade 7, 1054 ES Amsterdam Welcome to HSMAI Region Europe´s Think Tank in Amsterdam. It is FREE to attend for HSMAI members working directly in the hotel and travel industry. Press here to sign up! Time Program 14:00-14.30 Registration & coffee 14:30-15:00 Presentation – The Economic Outlook: What are the risks and opportunities ahead? – Loyalty Today: The Implications of a…

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February 2019

HSMAI Think Tank in Paris

5 February 2019 @ 3:00 pm - 5:30 pm CET
AccorHotels Head Quarter, 82 Rue Henri Farman Issy-les-Moulineaux 92130 France + Google Map

HSMAI Think Tank in Paris for commercial leaders Tuesday February 5th From 15:00-17:30 followed by drinks and networking AccorHotels Head Quarter, Floor 13 - Room XW 82 Rue Henri Farman, 92130 Issy-les-Moulineaux Welcome to HSMAI Region Europe´s Think Tank in Paris for commercial leaders. We plan to be around 30 people for this event. It is FREE to attend for everyone working directly in the hotel and travel industry. Topic: - The Economic Outlook: What are the risks and opportunities ahead?…

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Evening event in Palma de Mallorca

21 February 2019 @ 6:00 pm - 9:00 pm CET
Barceló Illetas Albatros, Passeig Illetes, 15
Palma de Mallorca, Illetas, Balearic Islands 07181 Spain
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Invitation to HSMAI evening event in Palma de Mallorca Thursday February 21st from 6 PM to 9 PM including networking and drinks Barceló Illetas Albatros Passeig Illetes, 15, Palma de Mallorca, 07181 Illetas Press here to sign up! It is free to attend if your work directly in the hotel and travel industry. Target group for this meeting: Revenue Managers, Commercial leaders, Event Managers, Sales & Marketing, Owners, General Managers & Assistant General Managers and Food & Beverage Managers. A big thank you…

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Evening event in London at The Ned

28 February 2019 @ 6:30 pm - 9:00 pm GMT
The Ned, 27 Poultry
London, EC2R 8AJ United Kingdom
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Revenue Strategy for Meetings and Events HSMAI invites you to an evening event on Thursday February 28th The Ned 27 Poultry, London Sign up today! From 18:30 – 21:00 Including networking and drinks Meetings and Events will become a priority when commercial leaders see the growth opportunity for their organisations and how they can maximize their opportunities for improving revenues  Target group for this meeting: Revenue Managers, Commercial leaders, Event Managers, Sales & Marketing, General Manager & Assistant General Managers and Food…

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March 2019

HSMAI Region Europe Think Tank in Berlin Wednesday March 6th- Please note the change of time

6 March 2019 @ 4:00 pm - 6:00 pm CET
Hilton Berlin, Mohrenstraße 30
Berlin, Berlin 10117 Germany
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Due to change of time (new time: 16:00-18:00) we have a couple of available seats for this. Please sign up if you are interested and we will contact you. HSMAI Region Europe Think Tank In conjunction to ITB Wednesday March 6th from 16:00-18:00 included lunch Hilton Hotel Berlin, Mohrenstraße 30 Are you responsible for sales in the company or are you the commercial director or the CEO? Then you are invited to join our Think Tank in conjunction to ITB.…

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HSMAI Region Europe breakfast meeting in Stockholm

15 March 2019 @ 8:30 am - 11:00 am CET
Hotel Continental, Vasagatan 22, 111 20
Stockholm, Sweden
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Sustainability and CSR (Corporate Social Responsibility) are two terms frequently appearing in principal speeches. Today most customers expect action rather than words. If you don’t live up to expectations your company may find itself in peril. Thanks to new technology your reputation spreads at the speed of light. HSMAI Region Europe is happy to invite you to a breakfast meeting on these subjects at the Scandic Continental hotel in Stockholm on Friday the 15th of March. Hans Geelmuyden (to the…

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HSMAI Region Europe breakfast meeting in Amsterdam

20 March 2019 @ 8:30 am - 11:00 am CET
Lloyd Hotel, Oostelijke Handelskade 34
Amsterdam, 1019 BN Netherlands
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Sign up for HSMAI breakfast meeting in Amsterdam about sustainability in the hotel & travel industry Wednesday March 20th from 08.30-11:00 at Hotel Jakarta, Amsterdam Sustainability and CSR (Corporate Social Responsibility) are two terms frequently appearing in principal speeches. Today most customers expect action rather than words. If you don’t live up to expectations your company may find itself in peril. Thanks to new technology your reputation spreads at the speed of light. HSMAI Region Europe is happy to invite you…

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HSMAI Region Europe breakfast meeting in Oslo

22 March 2019 @ 8:30 am - 11:00 am CET
Grand Hotel Oslo, Karl Johans gate 31, 0159
Oslo, Norway
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HSMAI Region Europe breakfast meeting in Oslo Friday March 22nd at Grand Hotel Oslo Press here to read more

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Webinar: HSMAI interview on mentoring with hotel icon Mike Leven

28 March 2019 @ 4:00 pm - 6:00 pm CET

Mike Leven is one of the most prominent US hotel icons, but it is his warmth, wisdom, humility and commitment to leadership and customer service which is quite unique. The way he works to improve and empower those around him really makes him stand out. Mike Leven has been working internationally throughout his entire career. He is a person who is up-to-date in most areas, including philosophy, psychology and politics, and has experienced a lot of challenges. He has always…

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April 2019

CURATE – THE EXECUTIVE INSIGHTS FORUM

CURATE – THE EXECUTIVE INSIGHTS FORUM For HSMAI Executive Members only With great pleasure HSMAI Region Europe would like to invite HSMAI Executive Members to attend the third biannual Curate. This time taking place in Palma de Mallorca on Tuesday April 9th - the day prior to the annual conference the ROC & DOC Curate will take place at the MELIÃ PALMA BAY & Palau de Congressos · Palma We plan to be around 30-40 participants for the Curate ⇒ Tuesday…

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ROC & DOC

Welcome to Europe’s number one place for the latest trends and news in Revenue Optimization, Digital Marketing and Distribution for the travel and hospitality industry at Palau de Congressos de Palma, co-located with HITEC Europe 2019– and you are very welcome to attend. You’ll want to ROC ‘n Roll all day long when you meet our many speakers and delegates. We have a great venue and we will raise the energy level with the best speakers, great music and food.   Press…

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HSMAI and HFTP Think Tank – The Strategic Integration of Marketing and Technologies

11 April 2019 @ 7:45 am - 10:15 am CEST

HSMAI and HFTP Think Tank for CMO’s and CIO’s - By invitation only HSMAI and HFTP Think Tank is taking place in Palma de Mallorca on Thursday April 11th - the day after our annual conference the ROC & DOC and during HITEC Europe. The Think Tank will take place at MELIÃ PALMA BAY & Palau de Congressos · Palma in the Elyxr Café on the ground level of the convention center. Registration and breakfast from 07:45 and the educational starts…

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CRME in Palme de Mallorca

11 April 2019 @ 10:00 am - 3:00 pm CEST

HSMAI Region Europe will be in Palma de Mallorca for the CRME certification on Thursday April 11th On Thursday April 11th HSMAI Region Europe will host an interactive Revenue Management workshop, after which the participants will complete the globally recognised CRME certification exam. The certification workshop will take place at Palau de Congressos de Palma – Managed by Melia Hotels International The more you know, and the more you can prove you know, the better ROI you can provide to your employer…

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May 2019

Join HSMAI for a Breakfast Meeting in Stockholm on Revenue Strategy

10 May 2019 @ 8:30 am - 11:00 am CEST
Clarion Hotel Stockholm, Ringvägen 98
Stockholm, 118 60 Sweden
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Learn from a Revenue Manager how GMs and others can get the most out of the Revenue Management team We will focus on how to establish a common understanding of strategy and expectations – and work on a long-term perspective. Time: Friday May 10th at 08:30 amPlace: Clarion Hotel Stockholm Program 08:30-09:00: Registration and breakfast09:00-10:30: How to get the most out of the Revenue Management team10:30-11:00: Networking Speaker: Dave Overeem, CRME, Corporate Revenue Manager, Inntel Hotels Dave knew at the age of…

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HSMAI Afternoon meeting in Amsterdam on Revenue Strategy and Marketing

21 May 2019 @ 2:00 pm - 6:00 pm CEST
Lloyd Hotel, Oostelijke Handelskade 34
Amsterdam, 1019 BN Netherlands
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Good news! We just got the information in that one of our very active members in the US, Loren Gray, will be in Amsterdam when we have our event this month. He is a digital expert in the hospitality industry and has a lot of passion and competence about the topic. He often speaks at our events in the US so we invited him to speak at our event too. See the updated program below. Making it all work, the…

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HSMAI Breakfast meeting in Oslo on Revenue Strategy

23 May 2019 @ 8:30 am - 11:00 am CEST
Høyskolen Kristiania, Kirkegata 24
Oslo, 0153 Norway
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Learn from a Revenue Manager how GMs and others can get the most out of the Revenue Management team We will focus on how to establish a common understanding of strategy and expectations – and work on a long-term perspective. Time: Thursday May 23rd from 08:30 - 11:00 Place: Høyskolen Kristiania Program 08:30-09:00: Registration and breakfast09:00-10:30: How to get the most out of the Revenue Management team10:30-11:00: Networking Speaker: Dave Overeem, CRME, Corporate Revenue Manager, Inntel Hotels Dave knew at the…

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June 2019

HSMAI Think Tank at Google in London- By invitation only

24 June 2019 @ 12:30 pm - 4:00 pm BST
Google London, 1-13 St Giles High St
London, WC2H 8AG United Kingdom

Is the technology blurring the lines between Sales and Marketing? Join HSMAI and our members Google, TravelClick and Nordic Choice Hotels in London June 24th at the Google`s office for an interactive day. Secure your ticket today. We have limited spaces and it is open just for leaders working directly in the hotel industry. Delegates will engage with colleagues and peers, sharing insights and experiences throughout this day What you can expect from the event: Hosted at Google’s Central St…

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July 2019

HSMAI SUMMER PARTY!

2 July 2019 @ 3:00 pm - 10:00 pm CEST
Amstel Boathouse, Amsteldijk 223
Amsterdam, 1079 LK Netherlands
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- EXCITING UPDATE SUMMER PARTY! - ||    2nd of July    || 3-10pm ||    @ Amstel Boathouse || |    Educational    | BBQ |  Drinks | Dancing    | Music |   The building-blocks of a contemporary brand.  How next generation brands are built; framework & toolbox. A 3-hour interactive session with Monna Nordhagen! Monna Nordhagen, Nordic Strategy Director, Scandinavian Design Group. Monna is a frequent speaker on branding related topics and the Author of ”Rockets and Rebels – Strategy for leaders and others…

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August 2019

HSMAI Region Europe COMMERCIAL SUMMER CAMP 2019

4 August 2019 - 9 August 2019
DoubleTree by Hilton Amsterdam Centraal Station, 4 Oosterdoksstraat
Amsterdam, NH 1011 DK Netherlands
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A great idea, initiated by the Revenue Management Advisory Board and supported with a lot of enthusiasm by the other Advisory Boards, is now a reality! We are proud to present you the HSMAI Region Europe COMMERCIAL SUMMER CAMP 2019 4th – 9th of August 2019 DoubleTree by Hilton, Amsterdam (Oosterdoksstraat 4, 1011 DK) Press here for more information.

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HSMAI Breakfast Meeting in Oslo

23 August 2019 @ 8:30 am - 11:00 am CEST
Thon Hotel Opera, Dronning Eufemias gate 4
Oslo, 0191 Norway
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September 2019

Excelling at Customer Centricity, the ECC Programme

9 September 2019 - 11 September 2019
St James Court Hotel, 54 Buckingham Gate, Westminster
London, SW1E 6AF United Kingdom
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An Executive Coach Certification aiming for a pledge to excellence! Excelling at Customer Centricity, the ECC Programme, is an Executive Coach Certification with the aim for participants to become enablers of a culture of customer centric excellence. Coming up in London, September 9 – 11 from 9 am to 5 pm St James Court Hotel, 54 Buckingham Gate, Westminster We have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast) Book…

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HSMAI Region Europe Curate- An HSMAI Executive Insights Forum

11 September 2019 @ 12:30 pm - 8:30 pm BST
St James Court Hotel, 54 Buckingham Gate, Westminster
London, SW1E 6AF United Kingdom
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An HSMAI Executive Insights Forum event included lunch and dinner The main topic for the Curate this fall will be DESIGN THINKING — we think this could be another industry game-changer: design thinking, a human-centred approach to creative problem solving that has major implications for the business of hospitality, especially when it comes to powering innovations that harness the convergence of sales, marketing, and revenue optimisation. Our vision is to build an agenda with our signature mix of thought-provoking speakers…

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HSMAI Region Europe Leadership day- Internal event

12 September 2019 @ 8:00 am - 1:00 pm BST
St James Court Hotel, 54 Buckingham Gate, Westminster
London, SW1E 6AF United Kingdom

This year´s Leadership Day will take place at beautiful St James Court Hotel in London which is part of Taj Hotels We have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast) Book HERE. The hotel is very popular so it fills up very quickly. First come first served! Press here to sign up Target group: The Leadership Day is an internal event, just for our Advisory Board members from the…

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The HSMAI Day UK

12 September 2019 @ 12:00 pm - 6:30 pm BST
St James Court Hotel, 54 Buckingham Gate, Westminster
London, SW1E 6AF United Kingdom
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This year´s HSMAI Day UK will take place at beautiful St James Court Hotel in London which is part of Taj Hotels The HSMAI Day, UK Thursday 12 September from 12:00 pm - 6:30 pm (including networking and drinks) Lunch and networking from 12-1 pm St James Court Hotel, 54 Buckingham Gate, Westminster, London Press here to download the programme  It is free for HSMAI members working directly in the Hotel & Travel industry! Press here to sign up! Understanding…

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The HSMAI Day Norway

19 September 2019 @ 12:30 pm - 6:00 pm CEST
Grand Hotel Oslo, Karl Johans gate 31, 0159
Oslo, Norway
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National event. Press here to read more.  

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HSMAI at Gastvrij Rotterdam

24 September 2019 @ 2:30 pm - 6:00 pm CEST
Rotterdam Ahoy, Ahoyweg 10
Rotterdam, 3084 BA Netherlands
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'Van contact naar contract' Op naar een Mens- en  Gastgerichte Cultuur door Josée Blanken    ----- Programma: 14.30 - 15.00 Ontvangst  15.00 - 16.30  Presentatie * 'Van contact naar contract' door Josée Blanken 16.30 - 18:00 Bezoek Gastvrij + Netwerk Borrel (Toegangskaarten voor de Gastvrij-vloer worden verzorgd)   ----- Spreker van de dag: Josée Blanken - Josée was al bekend met HSMAI vanwege haar tijd als branchedirecteur Hospitality bij Tempo-Team Group, waar zij landelijk verantwoordelijk was voor ‘de lekkerste branche van…

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HSMAI Breakfast Meeting in Stockholm

26 September 2019 @ 8:30 am - 11:00 am CEST
Vasamuseet, Galärvarvsvägen 14
Stockholm, Stockholm 115 21
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More information to come. Press here to sign up!

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October 2019

The HSMAI Day in Paris

1 October 2019 @ 1:00 pm - 4:00 pm CEST
citizenM Gare de Lyon, 8 rue Van Gogh
Paris, 75012 France
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Welcome to The HSMAI Day in Paris Join our event and get new insights and ideas on how you can improve your results Tuesday October 1st from 1 pm-4 pm followed by drinks and networking @ CitizenM Gare de Lyon Address: 8 rue Van Gogh It is free to attend if you are working directly in the Hotel & Travel industry! A limited number of seats is available on a first-come-first-served basis Press here to sign up!   The educational…

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HSMAI and Norsk Reiseliv Breakfast Meeting Oslo

25 October 2019 @ 8:00 am - 10:00 am CEST
BA3, Bygdøy Allé 3
Oslo, 0257 Norway
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HSMAI og Norsk Reiseliv Frokostmøte Fredag 25. oktober kl 08.00 – 10.00 BA3, i Bygdøy Allé 3, Oslo Regjeringen forslår i sitt forslag til Statsbudsjett for 2020, som ble lagt frem mandag 7. oktober 2019 å kutte i støtten til internasjonal reiselivsmarkedsføring med 51,5 mill kroner. Dette er et kutt på 22 prosent, fra dagens budsjettramme på 231,5 mill kroner til 180 mill kroner i 2020. Reiselivsnæringen er en av verdens raskest voksende næringer, der Norge har gode forutsetninger for…

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The HSMAI Day Holland

29 October 2019 @ 12:00 pm - 7:00 pm CET
Pestana Amsterdam Riverside, Amsteldijk 67
Amsterdam, 1074 HZ Netherlands
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The HSMAI Day Holland Pestana Amsterdam Riverside (Amsteldijk 67) Tuesday October 29th from 12.00 - 19.00 It is free to attend for members if you are working directly in the Hotel & Travel industry! Sign up here! DESIGN THINKING Design Thinking was the main topic for HSMAIs Curate last month in London. Due to the great feedback we will put focus on this topic in several cities in Europe, starting with Amsterdam!   DESIGN THINKING — we think this could…

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November 2019

HSMAI and Cvent in Berlin

12 November 2019 @ 9:00 am - 11:30 pm CET
Hotel Adlon Kempinski, Unter den Linden 77
Berlin, 10117 Germany
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Hospitality Leadership Summit BERLIN We would be thrilled if you would join us for this exclusive, invitation only, breakfast round table. During the summit we will be discussing the latest trends within, the MICE world, leading a successful sales team and maximising the MICE tools available Press here for more information and to sign up! From HSMAI you will meet Michael Hucho. He will be presenting Customer Centricity - a digital or a human challenge? Michael Hucho, being a true…

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December 2019

HSMAI breakfast meeting in Stockholm

3 December 2019 @ 8:00 am - 10:00 am CET

HSMAI Breakfast Meeting in Stockholm Tuesday December 3rd @ Nordic Light Hotel Vasaplan 7, 111 20 Stockholm Welcome to HSMAI breakfast meeting in Stockholm Tuesday December 3rd. It is FREE to attend if you are working directly in the hotel and travel industry!     Time Programme 08:00-08:30 Breakfast and registration 08:30-09:05 Profitability and challenge a few traditional practices on revenue management By Benedicte Ollagnon, Regional Director of Sales at Duetto After having spent many years in the hospitality industry…

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HSMAI Christmas Breakfast Oslo

4 December 2019 @ 8:00 am - 10:00 am CET
Latter, Holmens gate 1
Oslo, 0250 Norway
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HSMAI Julefrokost Onsdag 4. desember fra 08:00-10:00 Latter, Aker Brygge Velkommen til HSMAI sitt siste frokostmøte i 2019. Det blir servert en deilig julefrokost og vi lover deg en fantastisk julestemning.    Tid Program 08:00-08:30 Registrering og julefrokost 08:30-09:10 Hvordan løfte den kommersielle kulturen og oppnå fantastiske resultater? Thon Hotels ble Årets Resultatskaper i 2018 og har løftet den kommersielle kulturen til et nytt nivå. Hvordan bli den betrodde rådgiver? Av Per Griwell, Kommersiell Direktør Thon Hotels og Vice Chair,…

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HSMAI Afternoon Meeting Amsterdam

10 December 2019 @ 2:00 pm - 7:00 pm CET
Molenzolder – Heineken Experience, Stadhouderskade 78
Amsterdam, 1072 AE Netherlands
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Join our HSMAI Afternoon Meeting in Amsterdam Tuesday December 10th @ Heineken Experience, de Molenzolder 14:00 - 19:00 Incl. Tour, Networking and Drinks * Heineken Experience; A look into our data driven journey. How to enhance and expand the experience of your guests through digital? By Benjamin David, Digital Marketing Specialist, The HEINEKEN Company     How to sell when customers do not know they need you? By Benjamin Devisme, VP Sales, Quicktext         After the presentations…

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January 2020

HSMAI Møte- og Eventbørsen

9 January @ 12:00 pm - 5:00 pm CET
Scandic Fornebu, Martin Linges vei 2 Fornebu 1364 Norway + Google Map
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The HSMAI Awards Norway

9 January @ 6:00 pm - 11:30 pm CET
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HSMAI ROC AND THE HSMAI AWARDS BACK TO LONDON

28 January @ 8:00 am - 9:00 pm GMT
The Savoy Hotel, 2 Savoy Ct, Strand
London, WC2R 0EZ United Kingdom
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HSMAI ROC 2020 Take The Lead in Revenue Strategy Tuesday January 28th 2020 The Savoy Hotel in London HSMAI Region Europe is moving ROC and The HSMAI Europe Awards back to London! Press here to visit our ROC page! Please save the date and sign up for ROC already today to secure space for you and your team on the early bird rate! Welcome to Europe’s number one place for the latest trends and news in Revenue Optimisation, Digital Marketing…

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HSMAI Sales Leader Forum Europe

28 January @ 8:00 am - 6:00 pm GMT
London London, England United Kingdom + Google Map

Press here for the programme and to sign up!

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HSMAI Region Europe Commercial Director Roundtable

29 January @ 9:00 am - 4:00 pm GMT
The Savoy Hotel, 2 Savoy Ct, Strand
London, WC2R 0EZ United Kingdom
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Followed by the ROC and the Sales Leader Forum on January 28 in London: HSMAI REGION EUROPE EXCLUSIVE ROUNDTABLE This event is by INVITATION-ONLY and you will meet with 20 other leaders Wednesday, January 29th, 2020 from 9:00 AM to 4:00 PM at the Savoy Hotel in London   The moderator for the day is Dr. Kelly McGuire. Amanda Elder and Eric Brun will share their thoughts on important issues and initiate the discussion Current state of the commercial functions in the hospitality and challenges and…

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CRME in London, Wednesday January 29th 2020

29 January @ 10:00 am - 3:00 pm GMT

Certified Hospitality Revenue Management Executive (CRME) Certification HSMAI Region Europe will be in London for the CRME certification on Wednesday January 29th 2020. On Wednesday January 29th 2020 HSMAI Region Europe will host an interactive Revenue Management workshop, after which the participants will complete the globally recognised CRME certification exam. Sign up today! The certification workshop will take place in London. Venue to be announced. When you sign up for the CRME you also get access to webinars which will…

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CHDM in London, Wednesday January 29th 2020

29 January @ 10:00 am - 3:00 pm GMT
The Savoy Hotel, 2 Savoy Ct, Strand
London, WC2R 0EZ United Kingdom
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Certified Hospitality Digital Marketer (CHDM) HSMAI Region Europe will be in London for the CHDM certification on Wednesday January 29th 2020 at the Savoy Hotel in London When you sign up for the CHDM you also get access to webinars which will guide you through the book that has to be read before the class and exam. You can sign up here! Are you working in digital marketing in the hotel industry? Looking for an edge to set you apart…

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February 2020

HSMAI Meeting The Netherlands

18 February @ 2:00 pm - 7:00 pm CET
Park Plaza Victoria Amsterdam, Damrak 1-5
Amsterdam, 1012 LG Netherlands
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Target the right metric: How to use Google to optimise hotel revenue and profit. Tom van Gessel will discuss yield based marketing and how to design digital marketing models to maximise revenue and profit for hotels. * Speaker information:  Tom van Gessel, Amsterdam, The Netherlands - Originally from Taiwan, Tom has lived his entire life ‘abroad’ across 5 continents making travel part of Tom’s DNA. A graduate of Cornell University’s School of Hotel Administration, his passion for travel combined with an…

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March 2020

Important message: ITB Berlin 2020

5 March @ 7:30 am - 9:45 am CET
Hilton Berlin, Mohrenstraße 30
Berlin, Berlin 10117 Germany
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Important message: Due to the increasing spread of the novel coronavirus COVID-19, the Federal Ministry of Health and the Federal Ministry of Economics have implied a cancellation of ITB Berlin 2020. That means this breakfast meeting will not take place. Read more here. HSMAI Breakfast meeting in Berlin Thursday March 5 Hilton Berlin, Mohrenstraße 30 Join HSMAI and many from our Advisory Boards at Hilton Berlin on Thursday March 5 in conjunction to ITB We start at 07:30 with coffee…

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HSMAI Region Europe virtual meeting

5 March @ 3:00 pm - 4:00 pm CET

The topic for the upcoming Curate in America and Europe is: Leadership in Changing Times In addition, with everything that is happening now regarding the Coronavirus, we will host several virtual meetings with HSMAI Channel. The HSMAI Region Europe virtual meeting will take place on Thursday March 5th, from 3 PM until 4 PM CET How can we lead in the face of crisis? What do we need to know? How can HSMAI help? Press here for more

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Excelling at Customer Centricity, the ECC Programme in Oslo

10 March @ 9:00 am - 12 March @ 5:00 pm CET
THE THIEF, Landgangen 1,
Oslo, 0252 Norway
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An Executive Coach Certification aiming for a pledge to excellence! Excelling at Customer Centricity, the ECC Programme, is an Executive Coach Certification with the aim for participants to become enablers of a culture of customer centric excellence Coming up in Oslo, March 10 – 12 from 9 am to 5 pm @THE THIEF From our ECC Programme in London in September Target group: Leaders and other potential change agents that: Are eager to create excellent customer satisfaction and a great…

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HSMAI evening meeting in London

19 March @ 6:00 am - 8:30 pm GMT
The Royal Horseguards, 2 Whitehall Ct, Westminster
London, SW1A 2EJ
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We would like to inform you that due to the corona situation we will not host the upcoming meeting Thursday March 19th at The Royal Horseguards in London. We are sorry, but of course the health and safety must be given priority first and foremost. In the coming weeks we will arrange digital meetings instead. Already on Thursday last week we had a digital meeting for our members. If you did not attend, you can see and hear it here. Take…

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HSMAI Meeting at Postillion Hotel Amsterdam

24 March @ 2:00 pm - 6:00 pm CET
Postillion Hotel Amsterdam, Paul van Vlissingenstraat 8
Amsterdam, 1096 BK Netherlands
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We would like to inform you that due to the corona situation we will not host the upcoming meeting Tuesday, March 24 at the Postillion Hotel in Amsterdam We are sorry, but of course the health and safety must be given priority first and foremost. In the coming weeks we will arrange digital meetings instead. Already on Thursday last week we had a digital meeting for our members. If you did not attend, you can see and hear it here.…

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HSMAI Breakfast meeting in Oslo

26 March @ 8:00 am - 10:00 am CET
Høyskolen Kristiania, Kirkegata 24
Oslo, 0153 Norway
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Vi vil gjerne informere om at vi på grunn av Corona-situasjonen ikke vil gjennomføre det kommende møtet torsdag 26. mars på Høyskolen Kristiania. Vi er lei oss for det, men alles helse og trygghet må selvsagt prioriteres først og fremst. I tiden fremover vil vi arrangere ulike digitale møter i stedet. Allerede torsdag i forrige uke hadde vi et digitalt fagmøte for våre medlemmer.  Dersom du ikke deltok der, kan du høre og se det her. Ta godt vare på…

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HSMAI Europe Live Streaming Monday March 30th

30 March @ 3:00 pm - 4:00 pm CEST

Shifting Gears – Navigating the rough terrain ahead and planning for smoother roads ahead In this Live Streaming we will look into forecasting and also discuss best practices (or worse practices) from a commercial strategy standpoint. How can we, in this downturn, be proactive in planning for a recovery  With everything that is happening regarding the Coronavirus, we have started hosting live streamings of our events for our members, on our HSMAI Channel. Press here for more information

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April 2020

Postponed due to COVID-19: The HSMAI Day Spain in partnership with Mirai and The Hotels Network

22 April @ 10:00 am - 5:00 pm CEST
Madrid, Spain Madrid, Spain + Google Map

Postponed due to COVID-19 Wednesday April 22nd 2020 from 9 am to 5 pm followed by drinks and networking Venue TBC About The HSMAI Day The HSMAI Day is a full day program meant to give you and your team an overview of what is going on in the industry. Trends, numbers and updates you need – and topics that HSMAI believes are important that we as an industry focus on.  The target group for The HSMAI Day is national…

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June 2020

HSMAI ROC@Home | June 17, 2020

17 June

HSMAI’s ROC is the premier event for hospitality revenue optimization professionals. In response to the unique challenges of 2020, HSMAI Global is proud to present ROC@Home — a day-long experience designed to fuel your revenue recovery efforts. Join the global community of hospitality leaders for ROC@Home. About ROC@Home Neither a virtual conference nor a replacement for HSMAI’s in-person ROC programs, ROC@Home is an opportunity for hotel revenue professionals to reset, refocus, and reenergize, with an exclusive toolkit to guide engagement with your team and more than 20 live expert sessions…

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The HSMAI Day Norway

17 June @ 8:30 am - 12:00 pm CEST
Sentralen, Øvre Slottsgate 3,
Oslo,
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Postponed: HSMAI Region Europe COMMERCIAL SUMMER CAMP 2020

28 June - 3 July

HSMAI Region Europe COMMERCIAL SUMMER CAMP 2020 will take place in Berlin, Germany The date is now set and it will take place from 28 June to 3 July 2020 After the fantastic feedback on this year Commercial Summer Camp we have now set the dates and destination for next year. It will take place in Berlin from June 28th to July 3rd Are you interested in joining? Please contact us at postbox@hsmai.eu for more information Potential candidate profile The…

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July 2020

Postponed: CURATE – THE EXECUTIVE INSIGHTS FORUM

1 July @ 2:00 pm - 6:30 pm CEST

CURATE – THE EXECUTIVE INSIGHTS FORUM For HSMAI Executive Members only Wednesday July 1st 2020 in Berlin 14.00 – 18.30 followed by dinner and networking "Leadership in Changing Times" With great pleasure HSMAI Region Europe would like to invite HSMAI Executive Members to attend the fifth biannual Curate. To RSVP for yourself or the delegate from your organization, sign up here. Because this is an invitation-only event, we want to make you aware that we will consider each sign-up separately.

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Postponed: HSMAI Region Europe Leadership day in Berlin

2 July @ 9:00 am - 5:00 pm CEST

HSMAI Region Europe Leadership day 2020 in Berlin By invitation only just for Advisory Board member from the industry and some of our sponsors More information to come!   Photo taken by Cameo Photography

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