Welcome to Connecting Future Leaders! Topic: Guest Satisfaction and Loyalty Join us for an exclusive glimpse into the remarkable journey of Franck Arnold, the esteemed Managing Director & Regional Vice-President at the Savoy Hotel in London, as he shares insights on his inspiring career path in the hospitality industry and offers invaluable wisdom and inspiration […]
Topic: Creating a Total Revenue Management (TRM) Culture (By Invitation Only) Join us for a virtual roundtable discussion among senior executives in Revenue Management in Hospitality. This event will focus on the topic of Creating a Total Revenue Management (TRM) Culture, providing insights and opening for dialogue on strategies for revenue optimization in the hospitality […]
Topic: The Future of MICE Data (By Invitation Only) Join us for a state-of-the-art Roundtable for Senior Management in Sales, Revenue, and IT Systems & Programs. All hotels and hotel chains facing the same challenges in the fast-growing digital MICE market. This impacts the areas of total account management, total revenue management and on the […]
Press conference for Media and Industry Professionals | Athens HSMAI Europe, in partnership with the Swiss Alpine Center, is thrilled to announce an upcoming press conference set to unfold in Athens on Thursday afternoon, May 23. Esteemed executives, professionals from the Greek hospitality sector, and members of the Greek press and media are warmly invited […]
Join us for a virtual Roundtable for Senior Sales Executives, led by Kostas Ioannidis, Sales Director, Global Sales Europe, at IHG Hotels & Resorts and Chair of the HSMAI Europe Sales Advisory Board. This by-invitation-only event will delve into the topic of Future of the RFP process in our industry. Don’t miss this opportunity to […]
Introducing HSMAI Europe Think Tank The Think Thank is an event to explore and review a topic with the end goal to identify solutions or a path forward for the industry. We bring together the best thought leadership in the hotel, event and travel industry, to discuss, brainstorm, identify threats and opportunities and solve problems. […]
Join us for another Meet & Connect in Amsterdam! Explore the Future of the RFP process in our industry and consortia rates. 📅 Date: Thursday, 13th June, 2024 🕒 Time: Registration from 2:00 pm 📍 Venue: TBA, Amsterdam, Netherlands Registration opens at 2:00 pm, followed by the program at 2:30 pm. Afterward, network over drinks […]
Unlock Your Leadership Potential at HSMAI Europe's Commercial Summer Camp 2024 The Commercial Summer Camp is back in beautiful Lisbon, Portugal! This year’s program promises to be an incredible experience that you won’t want to miss. Join us for the HSMAI Region Europe Commercial Summer Camp 2024 and take your career to the next level. […]
Fall Curate in London Curate is an exclusive benefit for Organizational Member companies of HSMAI. Executives from these companies have the rare and unique opportunity to discuss emerging industry trends and issues while engaging with each other in a highly interactive format. The Fall Curate will be held in London, Thursday, November 7th 2024. By […]
Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?
In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.
Niels MekenkampDirector of Business Solutions, EMEA, Cendyn
3 ways to make more strategic use of your brand
How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.
Monna Nordhagen, Partner and strategy advisor, Mars
What characterizes the best sales teams?
Remi Morken, CCO, SalesScreen
Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond
John Gallagher, Sales Director, Duetto
How to sell when customers do not know they need you?
Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.
Benjamin Devisme, VP Sales, Quicktext
Real time pricing
As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.
Alexander Edström, CEO, Atomize
Expansion of revenue management capabilities
Damiano Zennaro, Global Director of Advisory services at IDeaS
Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS
Customer Centricity
About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.
Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board
Being a General Manager and Leading a team of strong performers
Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro
Retention strategies for Sales professional that works’
Anant Vithlani, Vice President Sales, Nordic Choice Hotels
Storytelling that works
Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.
Christian Braathen, Client Director, Scandinavian Design Group
Commercial Technology Strategy
What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.
Julie Grieve, Founder and CEO, Criton
Close the gap between revenue optimization & digital marketing
Finnbar Cornwall, Senior Industry Head Travel at Google UK
Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy
MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.
Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland
Navigating the changing hotel distribution landscape
Insights to improve competitiveness in an increasingly volatile environment
Michael Mernagh, Head of Sales EMEA, OTA Insight
Using Technology to Deliver a Personalized Guest Experience
Michael De Jongh, Chief Commercial Officer, Avvio
Coaching a team for strategic selling
Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International
Intermediaries: Should they be managed like a key account?
Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels
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