Bli med på Connecting Future Leaders-arrangement i slutten av august! 📌 Torsdag 31 august, kl. 17:00 - 21:00 på Grand Hotel Oslo i Rococo-salen!Dato: Torsdag 31. august Tid: 17:00 – 21:00 Sted: Rococo-salen, Grand Hotel, Karl Johans gate 31, 0159 Oslo, Norge Bli med oss på en spennende kveld som utforsker reiselivets fremtid! Connecting Future […]
Exploring Total Revenue Management With Amina Hamade from Strawberry and Anders Johansson from Demand Calendar and a member of HSMAI Europe Nordic Region Advisory Board. 📌 Friday 1st September, 08:00 hrs - 10:30 hrs at Clarion Hotel Sign with networking, breakfast, mingle and revenue management!Venue: Clarion Hotel Sign, Östra Järnvägsgatan 35, 111 20 Stockholm, Sweden […]
This event will be held in Norwegian. For more information please visit the event website. FUTURE YOU The hotel and travel industry is witnessing substantial growth, creating numerous opportunities for skilled professionals in the coming years. To shed light on these prospects, we are proud to present Future You - an extraordinary event aimed at […]
Meet & Connect London 📆Date and Time: 21st September 2023, 18:00 - 21:00 (local time) 📍Location: St James' Court, A Taj Hotel, LondonJoin us for an insightful evening hosted by HSMAI Region Europe in collaboration with Cvent in London. Topic: Navigating the New Landscape of MICE & Corporate Travel Business Corporate travel managers' expectations are […]
HSMAI Europe Leadership Development ProgramIncluding an eBook for Personal and Professional GrowthTools to close gaps, reduce leakages, identify opportunities and gain commitment across silos to win and retain your customers Develop how your team speaks the language of business outside your specialty for better results across functions. To progress in their career, wider business acumen and […]
HSMAI Europe Leadership Development ProgramIncluding an eBook for Personal and Professional GrowthTools to close gaps, reduce leakages, identify opportunities and gain commitment across silos to win and retain your customers Develop how your team speaks the language of business outside your specialty for better results across functions. To progress in their career, wider business acumen and […]
HSMAI Europe Leadership Development ProgramIncluding an eBook for Personal and Professional GrowthTools to close gaps, reduce leakages, identify opportunities and gain commitment across silos to win and retain your customers Develop how your team speaks the language of business outside your specialty for better results across functions. To progress in their career, wider business acumen and […]
To tackle the global challenge of attracting young talent to the hospitality field, HSMAI Region Europe, in collaboration with HSMAI Foundation, is organizing a Faculty Forum. This forum consists of a one-hour virtual session that focuses on a specific topic. The sessions will be moderated by the renowned professor at Cornell University, Rob Kwortnik. During […]
Meet & Connect Amsterdam 📆Date and Time: Monday, 23rd October 2023 | 2:00 PM - 5:00 PM 📍Location: Venue: Grand Hotel Amrâth Amsterdam, Prins Hendrikkade 108, 1011 AK AmsterdamJoin us at the Grand Hotel Amrâth Amsterdam for "Meet & Connect" in Amsterdam, and engage with industry experts and expand your network. Topic: Budgeting in a […]
HSMAI Europe Leadership Development ProgramIncluding an eBook for Personal and Professional GrowthTools to close gaps, reduce leakages, identify opportunities and gain commitment across silos to win and retain your customers Develop how your team speaks the language of business outside your specialty for better results across functions. To progress in their career, wider business acumen and […]
To tackle the global challenge of attracting young talent to the hospitality field, HSMAI Region Europe, in collaboration with HSMAI Foundation, is organizing a Faculty Forum. This forum consists of a one-hour virtual session that focuses on a specific topic. The sessions will be moderated by the renowned professor at Cornell University, Rob Kwortnik. During […]
Meet & Connect London 📆Date and Time: Wednesday, 25th October 2023 | 6:00 PM - 9:00 PM (local time) 📍 Venue: St James’ Court, A Taj Hotel, London, 54 Buckingham Gate, London SW1E 6AFJoin us at the St James’ Court, A Taj Hotel, London for "Meet & Connect" in London and engage with industry experts […]
Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?
In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.
Niels MekenkampDirector of Business Solutions, EMEA, Cendyn
3 ways to make more strategic use of your brand
How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.
Monna Nordhagen, Partner and strategy advisor, Mars
What characterizes the best sales teams?
Remi Morken, CCO, SalesScreen
Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond
John Gallagher, Sales Director, Duetto
How to sell when customers do not know they need you?
Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.
Benjamin Devisme, VP Sales, Quicktext
Real time pricing
As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.
Alexander Edström, CEO, Atomize
Expansion of revenue management capabilities
Damiano Zennaro, Global Director of Advisory services at IDeaS
Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS
Customer Centricity
About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.
Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board
Being a General Manager and Leading a team of strong performers
Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro
Retention strategies for Sales professional that works’
Anant Vithlani, Vice President Sales, Nordic Choice Hotels
Storytelling that works
Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.
Christian Braathen, Client Director, Scandinavian Design Group
Commercial Technology Strategy
What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.
Julie Grieve, Founder and CEO, Criton
Close the gap between revenue optimization & digital marketing
Finnbar Cornwall, Senior Industry Head Travel at Google UK
Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy
MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.
Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland
Navigating the changing hotel distribution landscape
Insights to improve competitiveness in an increasingly volatile environment
Michael Mernagh, Head of Sales EMEA, OTA Insight
Using Technology to Deliver a Personalized Guest Experience
Michael De Jongh, Chief Commercial Officer, Avvio
Coaching a team for strategic selling
Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International
Intermediaries: Should they be managed like a key account?
Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels
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