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DTSTART;TZID=Europe/London:20250117T090000
DTEND;TZID=Europe/London:20250117T120000
DTSTAMP:20260406T163725
CREATED:20241125T111454Z
LAST-MODIFIED:20250205T112355Z
UID:10000438-1737104400-1737115200@hsmai.eu
SUMMARY:Senior Revenue & Commercial Executive Roundtable
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”25″ margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]\nThe Future of MICE Data\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”18″ font_style=”italic” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]\nBy-Invitation-Only\n[/mk_fancy_title][vc_column_text css=”.vc_custom_1736502994363{margin-bottom: 0px !important;}”]📅 Friday\, January 17th\, 2025\n📍 The Savoy Hotel\, London\n🕘 9:00 AM – 12:00 PM \nJoin HSMAI Europe for an exclusive roundtable designed for senior Revenue and Commercial executives. \nThe rapidly evolving MICE landscape presents unique challenges for hotels and hotel chains\, including total account management\, total revenue optimization\, and the IT infrastructure supporting these systems. This session offers a collaborative space to discuss these challenges\, uncover new opportunities\, and explore how the industry can work towards establishing common standards for MICE data and systems. \nThis by-invitation-only roundtable will also delve into the topic of Creating a MICE market data culture. \n  \nWhat to Expect\nHSMAI Executive Roundtables are networks of like-minded senior leaders that meet face-to-face and virtually. They are a unique opportunity for executive-level peer groups to have meaningful dialogue in a confidential environment.  \nWe will start with 2 speakers that will set the starting points of the discussion. [/vc_column_text][vc_row_inner][vc_column_inner width=”1/3″][vc_single_image image=”16201″ img_size=”full” alignment=”center” css=””][vc_column_text css=”.vc_custom_1736505303388{margin-bottom: 0px !important;}”]\nModerator \nShumi Khan\nGlobal SVP Business Performance & Revenue Management at Accor Hotels and Chair of the HSMAI Europe Revenue Optimization Advisory Board \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”16246″ img_size=”full” alignment=”center” css=””][vc_column_text css=”.vc_custom_1734713342748{margin-bottom: 0px !important;}”]\nLeo Barrit\nVP Sales\, Hospitality\nat FLYR \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”16204″ img_size=”full” alignment=”center” css=””][vc_column_text css=”.vc_custom_1734005868290{margin-bottom: 0px !important;}”]\nKatie Moro\nVice President\, Data Partnerships\nat Amadeus Hospitality \n[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=”.vc_custom_1735822524727{margin-bottom: 0px !important;}”]Special offer: We recommend the attendees to join the HSMAI Europe Commercial Strategy Conference on Thursday\, January 16th at the Savoy Hotel in London. As part of the collaboration HSMAI Europe offers hoteliers attending the roundtable\, the Early Bird member rate for the conference (expires on December 18th but please kindly reach out to us at postbox@hsmai.eu and we will provide a special code for your conference registration). \nThis executive roundtable is sponsored by Amadeus and Flyr. \n \n  \n\nWe will abide by HSMAI´s Antitrust Policy\, which we will share with you as a reminder at the beginning of the session. \n📌*Please note that all registrations will be pending approval.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
URL:https://hsmai.eu/event/senior-revenue-commercial-executive-roundtable/
LOCATION:The Savoy Hotel\, 2 Savoy Ct\, Strand\, London\, WC2R 0EZ\, United Kingdom
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2024/11/rc-roundtable-1.png
GEO:51.5102932;-0.1205788
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Savoy Hotel 2 Savoy Ct Strand London WC2R 0EZ United Kingdom;X-APPLE-RADIUS=500;X-TITLE=2 Savoy Ct\, Strand:geo:-0.1205788,51.5102932
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250117T090000
DTEND;TZID=Europe/London:20250117T120000
DTSTAMP:20260406T163725
CREATED:20241125T112106Z
LAST-MODIFIED:20250205T112438Z
UID:10000439-1737104400-1737115200@hsmai.eu
SUMMARY:Senior Distribution Executive Roundtable (By-Invitation-Only)
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”25″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]\nThe impact of the Digital Markets Act (DMA) in the Hospitality industry\n[/mk_fancy_title][vc_column_text css=”.vc_custom_1734704985211{margin-bottom: 0px !important;}”]📅 Friday\, January 17th\, 2025\n📍 The Savoy Hotel\, London\n🕘 9:00 AM – 12:00 PM \nJoin HSMAI Europe for an exclusive roundtable designed for senior distribution executives. \nAs HSMAI Europe expands and our members would like to increasingly prioritise Distribution\, we are dedicated to specifically enhancing our focus on Parity and Regulation. This roundtable is done in conjunction and coordinated by the International Hospitality Pricing Innovation series (IHPI). We will start with 4 speakers that will set the critical starting points of the discussion: European Commission\, Distribution Pricing Parity data\, Distribution Market Share data\, and Hotel Group point-of-view.[/vc_column_text][mk_padding_divider][/vc_column][/vc_row][vc_row][vc_column width=”1/5″][vc_column_text css=”.vc_custom_1735821527637{margin-bottom: 0px !important;}”]\n \nMODERATOR \nJuli Jones\nSenior Vice President at HSMAI \n[/vc_column_text][/vc_column][vc_column width=”1/5″][vc_column_text css=”.vc_custom_1734704833194{margin-bottom: 0px !important;}”]\n \nAndrea Mantovani\nEconomic theory Researcher at European Digital Markets Act (DMA) \n[/vc_column_text][/vc_column][vc_column width=”1/5″][vc_column_text css=”.vc_custom_1734704880708{margin-bottom: 0px !important;}”]\n \nJavier Delgado\nCEO EMEA at Mirai \n[/vc_column_text][/vc_column][vc_column width=”1/5″][vc_column_text css=”.vc_custom_1734704928094{margin-bottom: 0px !important;}”]\n \nPau Ferret\nCo-Founder & CRO at 123COMPARE.ME \n[/vc_column_text][/vc_column][vc_column width=”1/5″][vc_column_text css=”.vc_custom_1734704974521{margin-bottom: 0px !important;}”]\n \nOrazio Lambiase\nSenior Director\, Distribution\, EMEA at Marriott International \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][vc_column_text css=”.vc_custom_1735822549749{margin-bottom: 0px !important;}”]Special offer: We recommend the attendees to join the HSMAI Europe Commercial Strategy Conference on Thursday\, January 16th at the Savoy Hotel in London. As part of the collaboration HSMAI Europe offers hoteliers attending the roundtable\, the Early Bird member rate for the conference (expires on December 18th but please kindly reach out to us at postbox@hsmai.eu and we will provide a special code for your conference registration). \nWhat to Expect from the roundtable on Friday\nHSMAI Executive Roundtables are networks of like-minded senior leaders that meet face-to-face and virtually. They are a unique opportunity for executive-level peer groups to have meaningful dialogue in a confidential environment.  \nWe will abide by HSMAI´s Antitrust Policy\, which we will share with you as a reminder at the beginning of the session. \n📌*Please note that all registrations will be pending approval.[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/senior-distribution-executive-roundtable-by-invitation-only/
LOCATION:The Savoy Hotel\, 2 Savoy Ct\, Strand\, London\, WC2R 0EZ\, United Kingdom
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2024/11/distribution-roundtable-visual-1.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250213T150000
DTEND;TZID=Europe/Amsterdam:20250213T170000
DTSTAMP:20260406T163725
CREATED:20250121T145713Z
LAST-MODIFIED:20250211T034013Z
UID:10000447-1739458800-1739466000@hsmai.eu
SUMMARY:Power-Up | Oslo | February 2025
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”16426″ img_size=”full” alignment=”center” css=””][vc_column_text css=”.vc_custom_1738668852485{margin-bottom: 0px !important;}”]\nHSMAI Europe Power-Up: SoMe and influencers – The New Era of Reaching Customers\n \n📅 Date: Thursday\, 13th February\n⏰ Time: 15:00 – 17:00 (followed by networking & drinks)\n📍 Location: Louise Restaurant & Bar\, Aker Brygge\, Oslo\n \nJoin HSMAI Europe Power-Up to explore how social media and influencers are transforming the way we reach customers through visual communication and personalized experiences. Gain valuable insights into the latest trends and opportunities\, and connect with peers in this exciting era of marketing![/vc_column_text][vc_column_text css=”.vc_custom_1739245212781{margin-bottom: 0px !important;}”]To help us address this topic\, HSMAI Europe has invited Margrethe Wam Solvang\, Managing Director at Dentsu Creative and Kathrine Hovden\, Senior Project Manager at Dentsu Creative to join us.  \nMargrethe Wam Solvang is currently the Managing Director of Dentsu Creative Norway\, with a strong background in digital strategy and media. She spent nearly a decade at Google\, holding key roles in industry management and agency relations\, shaping digital transformation and media partnerships. With extensive leadership experience across creative and commercial industries\, she is a sought-after speaker on innovation and strategy. \n  \n \nKathrine Hovden is an experienced project manager and media strategist with a diverse background in advertising\, media\, and talent management. She has held key roles at Atyp\, Nord DDB\, and Egmont Publishing\, where she developed award-winning commercial concepts. Kathrine also founded and led KBH Management\, overseeing high-profile talents and large-scale productions. With her expertise in branding\, sponsorships\, and creative strategy\, she is a valuable voice in the industry. \nWe are also thrilled to welcome Simon Barman-Jenssen\, General Manager at Clarion Hotel Oslo\, who will share the incredible success story behind Shutter Bar. Through a smart and strategic use of social media—particularly TikTok and Instagram—they have transformed from having almost no guests to a buzzing hotspot. Simon will give us an exclusive insight into how they leveraged digital platforms to create engagement and drive foot traffic\, and most importantly\, what others can learn from their impressive journey. This is an inspiring talk you won’t want to miss! \nThis is a great opportunity to learn\, discuss\, and build valuable networks with industry colleagues. After the program\, we invite you to join us for an informal networking session with a drink in hand – the perfect occasion to make new connections![/vc_column_text][vc_btn title=”REGISTER NOW!” color=”violet” size=”lg” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FXk1589″][/vc_column][/vc_row]
URL:https://hsmai.eu/event/power-up-oslo-february-2025/
LOCATION:Louise Restaurant & Bar\, Stranden 3\, Oslo\, 0250\, Norway
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/01/power-up-oslo-13th-february.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20250217T140000
DTEND;TZID=Europe/Oslo:20250217T163000
DTSTAMP:20260406T163725
CREATED:20241210T171344Z
LAST-MODIFIED:20250204T122005Z
UID:10000446-1739800800-1739809800@hsmai.eu
SUMMARY:ECC – Excelling at Customer Centricity – an HSMAI Certification Program | Session 1
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#000000″ size=”30″ margin_bottom=”0″ font_family=”none”]ECC – Excelling at Customer Centricity – an HSMAI Certification Program\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”22″ font_style=”italic” margin_bottom=”15″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]🔑 Unlock the power of customer-centric leadership![/mk_fancy_title][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1733746719349{margin-bottom: 0px !important;}”]With HSMAI Region Europe’s Excelling at Customer Centricity programme\, your team identifies and implement processes to close gaps that stop them from excelling\, consistently\, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning\, the inclusion of key stakeholders\, employee engagement and service recovery methods.[/vc_column_text][vc_column_text css=”.vc_custom_1733827716548{margin-bottom: 0px !important;}”]\nWhy?\n\nTo improve measurements and reviews\, strengthen repurchase\, enhance reputation and increase return on investment.\n[/vc_column_text][/vc_column][vc_column width=”1/2″][mk_padding_divider size=”20″][vc_cta h2=”” style=”3d” color=”violet” css=”.vc_custom_1738671603202{background-color: #f2f2f2 !important;}”]📅 Dates: \n\nMonday\, February 17\, 2025\nFriday\, February 21\, 2025\nMonday\, February 24\, 2025\n\n🕒 Time: 2:00 PM – 4:30 PM CET\nEach session is 2.5 hours. \nFormat: Virtual[/vc_cta][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Who Should Attend?[/mk_fancy_title][vc_column_text css=”.vc_custom_1733828198103{margin-bottom: 0px !important;}”]This program is designed for property leaders and professionals eager to coach their teams toward delivering exceptional service. The ECC certification is designed for those ready to champion customer-centric strategies and drive meaningful change across teams within their hotel or organization. We recommend participating with at least two leaders from your hotel or organization to maximise the program’s benefits and achieve the best outcomes.[/vc_column_text][vc_column_text css=”.vc_custom_1737385149224{margin-bottom: 0px !important;}”]ECC is the perfect program to empower your team to deliver exceptional guest experiences. Don’t miss this chance to help your teams thrive. This program is developed by Mia Touzin and owned by HSMAI Region Europe.[/vc_column_text][mk_padding_divider size=”20″][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Meet The Coach[/mk_fancy_title][vc_column_text css=”.vc_custom_1737384192999{margin-bottom: 0px !important;}”]The sessions will be led by Gil Mulders\, Founder of The Talent Network. He works with a range of clients with their development and delivery of learning interventions that focus on customer centric leadership\, brand development and customer experience. Before joining InterContinental Hotels Group (IHG) at the corporate level\, Gil gained extensive experience on a property level\, holding key roles in renowned hotel brands such as Hilton and Crowne Plaza.  \nGil also served as Chair of the HSMAI Europe People & Culture Advisory Board\, and later as a member of the advisory board\, contributing his expertise to advancing leadership and culture within the hospitality industry.[/vc_column_text][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Pricing[/mk_fancy_title][vc_column_text css=”.vc_custom_1733844299669{margin-bottom: 0px !important;}”]HSMAI Europe Members: 95 Euro (ex. VAT)\, per person\nNon-Members: 195 Euro (ex. VAT)\, per person[/vc_column_text][mk_padding_divider][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FkMkRRk|target:_blank”][/vc_column][vc_column width=”1/2″][vc_row_inner css=”.vc_custom_1733828210668{background-color: #f2f2f2 !important;border-color: #f2f2f2 !important;}”][vc_column_inner][mk_padding_divider size=”10″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Sessions Overview[/mk_fancy_title][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1733828463067{margin-bottom: 0px !important;}”]1️⃣ Session One (2.5 hours): Introduction to the ECC Programme & Stakeholder Management \n\nWhat’s the programme – role of the Executive Coach and expectations.\nWhy Customer Centricity\nHow to prioritize & manage stakeholders interest\n\n2️⃣ Session Two (2.5 hours): Designing Instagrammable Experience\, Measurement & Culture\n \n\nHow to prepare to excel at designing key experience\nHow we measure progress\nHow we prepare to excel at creating a supportive culture\n\n3️⃣ Session Three (2.5 hours): Communication & Service Recovery  \n\nHow do we excel at communication\nHow do we excel at service recovery\nNext Steps\n\n📌 Note: Tools and best practices will be shared after each session and there will be an opportunity to implement some of the quick wins in between the sessions.[/vc_column_text][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row]
URL:https://hsmai.eu/event/ecc-excelling-at-customer-centricity-an-hsmai-certification-program-session-1/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2024/12/ecc.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20250221T140000
DTEND;TZID=Europe/Oslo:20250221T163000
DTSTAMP:20260406T163725
CREATED:20241210T170930Z
LAST-MODIFIED:20250204T122102Z
UID:10000445-1740146400-1740155400@hsmai.eu
SUMMARY:ECC – Excelling at Customer Centricity – an HSMAI Certification Program | Session 2
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#000000″ size=”30″ margin_bottom=”0″ font_family=”none”]ECC – Excelling at Customer Centricity – an HSMAI Certification Program\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”22″ font_style=”italic” margin_bottom=”15″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]🔑 Unlock the power of customer-centric leadership![/mk_fancy_title][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1733746719349{margin-bottom: 0px !important;}”]With HSMAI Region Europe’s Excelling at Customer Centricity programme\, your team identifies and implement processes to close gaps that stop them from excelling\, consistently\, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning\, the inclusion of key stakeholders\, employee engagement and service recovery methods.[/vc_column_text][vc_column_text css=”.vc_custom_1733827716548{margin-bottom: 0px !important;}”]\nWhy?\n\nTo improve measurements and reviews\, strengthen repurchase\, enhance reputation and increase return on investment.\n[/vc_column_text][/vc_column][vc_column width=”1/2″][mk_padding_divider size=”20″][vc_cta h2=”” style=”3d” color=”violet” css=”.vc_custom_1738671659537{background-color: #f2f2f2 !important;}”]📅 Dates: \n\nMonday\, February 17\, 2025\nFriday\, February 21\, 2025\nMonday\, February 24\, 2025\n\n🕒 Time: 2:00 PM – 4:30 PM CET\nEach session is 2.5 hours. \nFormat: Virtual[/vc_cta][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Who Should Attend?[/mk_fancy_title][vc_column_text css=”.vc_custom_1733828198103{margin-bottom: 0px !important;}”]This program is designed for property leaders and professionals eager to coach their teams toward delivering exceptional service. The ECC certification is designed for those ready to champion customer-centric strategies and drive meaningful change across teams within their hotel or organization. We recommend participating with at least two leaders from your hotel or organization to maximise the program’s benefits and achieve the best outcomes.[/vc_column_text][vc_column_text css=”.vc_custom_1737385217781{margin-bottom: 0px !important;}”]ECC is the perfect program to empower your team to deliver exceptional guest experiences. Don’t miss this chance to help your teams thrive. This program is developed by Mia Touzin and owned by HSMAI Region Europe.[/vc_column_text][mk_padding_divider size=”20″][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Meet The Coach[/mk_fancy_title][vc_column_text css=”.vc_custom_1737384192999{margin-bottom: 0px !important;}”]The sessions will be led by Gil Mulders\, Founder of The Talent Network. He works with a range of clients with their development and delivery of learning interventions that focus on customer centric leadership\, brand development and customer experience. Before joining InterContinental Hotels Group (IHG) at the corporate level\, Gil gained extensive experience on a property level\, holding key roles in renowned hotel brands such as Hilton and Crowne Plaza.  \nGil also served as Chair of the HSMAI Europe People & Culture Advisory Board\, and later as a member of the advisory board\, contributing his expertise to advancing leadership and culture within the hospitality industry.[/vc_column_text][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Pricing[/mk_fancy_title][vc_column_text css=”.vc_custom_1733844299669{margin-bottom: 0px !important;}”]HSMAI Europe Members: 95 Euro (ex. VAT)\, per person\nNon-Members: 195 Euro (ex. VAT)\, per person[/vc_column_text][mk_padding_divider][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FkMkRRk|target:_blank”][/vc_column][vc_column width=”1/2″][vc_row_inner css=”.vc_custom_1733828210668{background-color: #f2f2f2 !important;border-color: #f2f2f2 !important;}”][vc_column_inner][mk_padding_divider size=”10″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Sessions Overview[/mk_fancy_title][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1733828463067{margin-bottom: 0px !important;}”]1️⃣ Session One (2.5 hours): Introduction to the ECC Programme & Stakeholder Management \n\nWhat’s the programme – role of the Executive Coach and expectations.\nWhy Customer Centricity\nHow to prioritize & manage stakeholders interest\n\n2️⃣ Session Two (2.5 hours): Designing Instagrammable Experience\, Measurement & Culture\n \n\nHow to prepare to excel at designing key experience\nHow we measure progress\nHow we prepare to excel at creating a supportive culture\n\n3️⃣ Session Three (2.5 hours): Communication & Service Recovery  \n\nHow do we excel at communication\nHow do we excel at service recovery\nNext Steps\n\n📌 Note: Tools and best practices will be shared after each session and there will be an opportunity to implement some of the quick wins in between the sessions.[/vc_column_text][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row]
URL:https://hsmai.eu/event/ecc-excelling-at-customer-centricity-an-hsmai-certification-program-session-2/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2024/12/ecc.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20250224T140000
DTEND;TZID=Europe/Oslo:20250224T163000
DTSTAMP:20260406T163725
CREATED:20241210T170327Z
LAST-MODIFIED:20250204T122204Z
UID:10000444-1740405600-1740414600@hsmai.eu
SUMMARY:ECC – Excelling at Customer Centricity – an HSMAI Certification Program | Session 3
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#000000″ size=”30″ margin_bottom=”0″ font_family=”none”]ECC – Excelling at Customer Centricity – an HSMAI Certification Program\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”22″ font_style=”italic” margin_bottom=”15″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]🔑 Unlock the power of customer-centric leadership![/mk_fancy_title][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1733746719349{margin-bottom: 0px !important;}”]With HSMAI Region Europe’s Excelling at Customer Centricity programme\, your team identifies and implement processes to close gaps that stop them from excelling\, consistently\, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning\, the inclusion of key stakeholders\, employee engagement and service recovery methods.[/vc_column_text][vc_column_text css=”.vc_custom_1733827716548{margin-bottom: 0px !important;}”]\nWhy?\n\nTo improve measurements and reviews\, strengthen repurchase\, enhance reputation and increase return on investment.\n[/vc_column_text][/vc_column][vc_column width=”1/2″][mk_padding_divider size=”20″][vc_cta h2=”” style=”3d” color=”violet” css=”.vc_custom_1738671722121{background-color: #f2f2f2 !important;}”]📅 Dates: \n\nMonday\, February 17\, 2025\nFriday\, February 21\, 2025\nMonday\, February 24\, 2025\n\n🕒 Time: 2:00 PM – 4:30 PM CET\nEach session is 2.5 hours. \nFormat: Virtual[/vc_cta][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Who Should Attend?[/mk_fancy_title][vc_column_text css=”.vc_custom_1733828198103{margin-bottom: 0px !important;}”]This program is designed for property leaders and professionals eager to coach their teams toward delivering exceptional service. The ECC certification is designed for those ready to champion customer-centric strategies and drive meaningful change across teams within their hotel or organization. We recommend participating with at least two leaders from your hotel or organization to maximise the program’s benefits and achieve the best outcomes.[/vc_column_text][vc_column_text css=”.vc_custom_1737385171315{margin-bottom: 0px !important;}”]ECC is the perfect program to empower your team to deliver exceptional guest experiences. Don’t miss this chance to help your teams thrive. This program is developed by Mia Touzin and owned by HSMAI Region Europe.[/vc_column_text][mk_padding_divider size=”20″][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Meet The Coach[/mk_fancy_title][vc_column_text css=”.vc_custom_1737384192999{margin-bottom: 0px !important;}”]The sessions will be led by Gil Mulders\, Founder of The Talent Network. He works with a range of clients with their development and delivery of learning interventions that focus on customer centric leadership\, brand development and customer experience. Before joining InterContinental Hotels Group (IHG) at the corporate level\, Gil gained extensive experience on a property level\, holding key roles in renowned hotel brands such as Hilton and Crowne Plaza.  \nGil also served as Chair of the HSMAI Europe People & Culture Advisory Board\, and later as a member of the advisory board\, contributing his expertise to advancing leadership and culture within the hospitality industry.[/vc_column_text][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Pricing[/mk_fancy_title][vc_column_text css=”.vc_custom_1733844299669{margin-bottom: 0px !important;}”]HSMAI Europe Members: 95 Euro (ex. VAT)\, per person\nNon-Members: 195 Euro (ex. VAT)\, per person[/vc_column_text][mk_padding_divider][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FkMkRRk|target:_blank”][/vc_column][vc_column width=”1/2″][vc_row_inner css=”.vc_custom_1733828210668{background-color: #f2f2f2 !important;border-color: #f2f2f2 !important;}”][vc_column_inner][mk_padding_divider size=”10″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Sessions Overview[/mk_fancy_title][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1733828463067{margin-bottom: 0px !important;}”]1️⃣ Session One (2.5 hours): Introduction to the ECC Programme & Stakeholder Management \n\nWhat’s the programme – role of the Executive Coach and expectations.\nWhy Customer Centricity\nHow to prioritize & manage stakeholders interest\n\n2️⃣ Session Two (2.5 hours): Designing Instagrammable Experience\, Measurement & Culture\n \n\nHow to prepare to excel at designing key experience\nHow we measure progress\nHow we prepare to excel at creating a supportive culture\n\n3️⃣ Session Three (2.5 hours): Communication & Service Recovery  \n\nHow do we excel at communication\nHow do we excel at service recovery\nNext Steps\n\n📌 Note: Tools and best practices will be shared after each session and there will be an opportunity to implement some of the quick wins in between the sessions.[/vc_column_text][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row]
URL:https://hsmai.eu/event/ecc-excelling-at-customer-centricity-an-hsmai-certification-program-session-3/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2024/12/ecc.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250227T150000
DTEND;TZID=Europe/Amsterdam:20250227T180000
DTSTAMP:20260406T163725
CREATED:20250122T162230Z
LAST-MODIFIED:20250221T133745Z
UID:10000448-1740668400-1740679200@hsmai.eu
SUMMARY:Power Up | Amsterdam | February
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”16446″ img_size=”full” css=””][mk_fancy_title size=”25″ font_family=”none”]Power Up Amsterdam – February Edition: A Fresh Take with an Exclusive MICE Workshop![/mk_fancy_title][vc_column_text css=”.vc_custom_1739367748823{margin-bottom: 0px !important;}”]📅 Date: Thursday\, February 27\, 2025\n🕔 Time: 3:00 pm – 6:00 pm\, followed by networking\, light food and drinks\n📍 Venue: Sofitel Legend the Grand Amsterdam\, Oudezijds Voorburgwal 197\, 1012 EX Amsterdam\, Netherlands[/vc_column_text][vc_column_text css=”.vc_custom_1740145062141{margin-bottom: 0px !important;}”]Exciting News! We’ve made some additions and changes to the agenda to bring you even more value in the Netherlands! \nThe host of the evening will be Chrystal Timmerman\, Director of Revenue Management at Sofitel Legend The Grand Amsterdam and Member of the HSMAI Europe BeNeLux Advisory Board. \nFor this edition of HSMAI Power Up Amsterdam\, we’re shaking things up with a brand-new format\, featuring a powerful workshop on MICE strategy—a condensed version of our highly successful “Designing Leverage of MICE Potential” workshop we hosted in January in London\, that was moderated by Mark Struik and Thijs Peters\, Partners at Conventus Consultants. \nMark will join us in Amsterdam too and will be our moderator for the workshop. \nAs HSMAI Europe expands and our members would like to increasingly prioritise MICE\, we are dedicated to enhancing our focus on this both locally and regionally.  \nKey Objective \n\nWe’ll be examining this from multiple perspectives\, including MICE marketing & sales\, the RFP process\, distribution networks\, yield management\, sustainability\, training\, and data analysis.\n\nWhat’s on the Agenda?\n🎯 MICE Workshop – A special condensed version of our successful “Designing Leverage of MICE Potential” workshop that took place in London last month.  \n💎 Luxury in Hospitality – We’ll kick off the event with an engaging discussion on The Evolution of Luxury: Redefining High-End Hospitality for New Generations. What defines luxury today? How are guest expectations changing? Gain valuable insights on how to stay competitive and create exceptional guest experiences. \n🥂 Networking & Drinks – Wrap up the evening with great conversations\, light food\, and drinks in a relaxed setting. Connect with fellow industry leaders\, exchange ideas\, and build meaningful relationships. \nWho Should Attend from your company?\nThis event is tailored for hoteliers\, commercial strategists\, revenue leaders\, and sales & marketing professionals eager to gain new insights and expand their network. \nSecure your spot today! [/vc_column_text][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FQRQMoZ|target:_blank”][/vc_column][/vc_row]
URL:https://hsmai.eu/event/power-up-amsterdam-february/
LOCATION:Sofitel Legend the Grand Amsterdam\, Oudezijds Voorburgwal 197\, Amsterdam\, 1012 EX\, Netherlands
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/01/power-up-amsterdam-27th-february-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Berlin:20250305T180000
DTEND;TZID=Europe/Berlin:20250305T210000
DTSTAMP:20260406T163725
CREATED:20250220T134246Z
LAST-MODIFIED:20250220T151648Z
UID:10000450-1741197600-1741208400@hsmai.eu
SUMMARY:HSMAI Europe & HFTP | Networking Event | Berlin
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”16674″ img_size=”full” alignment=”center” css=””][mk_fancy_title color=”#663399″ size=”30″ font_weight=”bold” margin_bottom=”5″ font_family=”Merriweather” font_type=”google”]\nHSMAI Europe & HFTP Invite Our Members to an Exclusive Industry Networking Evening in Berlin!\n \n[/mk_fancy_title][mk_fancy_title color=”#669933″ size=”20″ font_weight=”bold” margin_bottom=”5″ font_family=”Merriweather” font_type=”google”]\nWednesday 5th March 2025 6:00pm – 9:00pm at the\nHilton Berlin\, Mohrenstraße 30\, 10117 Berlin\, Germany\n \n[/mk_fancy_title][vc_column_text css=”.vc_custom_1740064606992{margin-bottom: 0px !important;}”]After two incredible networking events during ITB Berlin in 2023 and 2024\, Hospitality Sales and Marketing Association International (HSMAI) Region Europe and Hospitality Financial and Technology Professionals (HFTP®) are excited to bring their members together once again! \nJoin us for an exclusive evening of delicious food\, drinks and networking\, designed for professionals in the hospitality industry who want to expand their circles\, share ideas and have a good time. \nWhether you’re looking to reconnect with familiar faces or meet new industry peers\, this is the place to be! Expect an engaging atmosphere where you can exchange insights\, spark new collaborations\, and strengthen valuable relationships. \nHFTP and HSMAI Europe are committed to fostering success across revenue\, sales & distribution\, marketing\, finance and technology —and this event is your chance to be part of the conversation shaping the future of hospitality.[/vc_column_text][vc_column_text css=”.vc_custom_1740051008688{margin-bottom: 0px !important;}”]🔗 Secure your spot today—Sign up below![/vc_column_text][vc_btn title=”Register” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2F4BO47d|target:_blank”][vc_column_text css=”.vc_custom_1740060211735{margin-bottom: 0px !important;}”]We look forward to welcoming you to Hilton Berlin for an inspiring and memorable evening! \nAll the best\, [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_single_image image=”16660″ img_size=”200×200″ alignment=”center” css=””][vc_column_text css=”.vc_custom_1740051139562{margin-bottom: 0px !important;}”]\nIngunn Hofseth  \nPresident & CEO\nHSMAI Europe \n[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”16659″ img_size=”200×200″ alignment=”center” css=””][vc_column_text css=”.vc_custom_1740051208637{margin-bottom: 0px !important;}”]\nCarson Booth  \nChief Operating Officer EMEA\nHFTP \n[/vc_column_text][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row][vc_row][vc_column][mk_divider style=”thick_solid”][mk_fancy_title color=”#000000″ size=”18″ font_weight=”bold” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]About HSMAI Europe[/mk_fancy_title][vc_column_text css=”.vc_custom_1740050987332{margin-bottom: 0px !important;}”]HSMAI – Hospitality Sales and Marketing Association International – is a global organization founded in the US in 1927. HSMAI Region Europe is the European arm of the organisation. HSMAI Europe aims to be a key influencer\, pioneer and the go-to industry resource for professional development\, commercial strategies and sustainability in the hospitality\, travel and tourism industry. For more information about HSMAI Region Europe\, visit www.hsmai.eu [/vc_column_text][mk_fancy_title color=”#000000″ size=”18″ font_weight=”bold” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]About HFTP[/mk_fancy_title][vc_column_text css=”.vc_custom_1740050771866{margin-bottom: 0px !important;}”]Hospitality Financial and Technology Professionals (HFTP®)\, established in 1952\, is a hospitality nonprofit association headquartered in Austin\, Texas USA with offices in the EU and Middle East. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry’s pressing issues\, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks\, educational resources\, career development programs\, research\, leadership opportunities and conferences and events. HFTP produces international events throughout the year\, including the world’s largest hospitality technology tradeshow and conference brand: HITEC.  In addition\, it oversees the hospitality-specific Pineapplesearch.com® and the Uniform System of Accounts for the Lodging Industry (USALI). For more information about HFTP\, visit www.hftp.org. For the latest news\, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-hftp-networking-event-berlin/
LOCATION:Hilton Berlin\, Mohrenstraße 30\, Berlin\, Berlin\, 10117\, Germany
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/02/hsmai-europe-hftp-networking-event-berlin-main-1.png
GEO:52.51217;13.392685
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Hilton Berlin Mohrenstraße 30 Berlin Berlin 10117 Germany;X-APPLE-RADIUS=500;X-TITLE=Mohrenstraße 30:geo:13.392685,52.51217
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250311T170000
DTEND;TZID=Europe/Amsterdam:20250311T183000
DTSTAMP:20260406T163725
CREATED:20250516T073538Z
LAST-MODIFIED:20250516T073538Z
UID:10000565-1741712400-1741717800@hsmai.eu
SUMMARY:Commercial Career Start Program – Sales Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-sales-track/2025-03-11/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250312T170000
DTEND;TZID=Europe/Amsterdam:20250312T183000
DTSTAMP:20260406T163725
CREATED:20250516T065132Z
LAST-MODIFIED:20250516T065132Z
UID:10000544-1741798800-1741804200@hsmai.eu
SUMMARY:Commercial Career Start Program – Revenue Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-revenue-track/2025-03-12/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250313T170000
DTEND;TZID=Europe/Amsterdam:20250313T183000
DTSTAMP:20260406T163725
CREATED:20250516T065603Z
LAST-MODIFIED:20250516T065603Z
UID:10000555-1741885200-1741890600@hsmai.eu
SUMMARY:Commercial Career Start Program – Marketing Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-marketing-track/2025-03-13/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250318T170000
DTEND;TZID=Europe/Amsterdam:20250318T183000
DTSTAMP:20260406T163725
CREATED:20250516T073538Z
LAST-MODIFIED:20250516T073538Z
UID:10000566-1742317200-1742322600@hsmai.eu
SUMMARY:Commercial Career Start Program – Sales Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-sales-track/2025-03-18/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250319T170000
DTEND;TZID=Europe/Amsterdam:20250319T183000
DTSTAMP:20260406T163725
CREATED:20250516T065132Z
LAST-MODIFIED:20250516T065132Z
UID:10000545-1742403600-1742409000@hsmai.eu
SUMMARY:Commercial Career Start Program – Revenue Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-revenue-track/2025-03-19/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250320T170000
DTEND;TZID=Europe/Amsterdam:20250320T183000
DTSTAMP:20260406T163725
CREATED:20250516T065603Z
LAST-MODIFIED:20250516T065603Z
UID:10000556-1742490000-1742495400@hsmai.eu
SUMMARY:Commercial Career Start Program – Marketing Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-marketing-track/2025-03-20/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20250325T090000
DTEND;TZID=Europe/Oslo:20250325T120000
DTSTAMP:20260406T163725
CREATED:20250212T143852Z
LAST-MODIFIED:20250214T141623Z
UID:10000449-1742893200-1742904000@hsmai.eu
SUMMARY:Designing Leverage of MICE Potential in the Business Mix (By-Invitation-Only Workshop)
DESCRIPTION:[vc_row][vc_column][mk_fancy_title size=”25″ font_family=”none”]Designing Leverage of MICE Potential in the Business Mix Workshop\nBy-Invitation-Only [/mk_fancy_title][vc_column_text css=”.vc_custom_1739371405863{margin-bottom: 0px !important;}”]📅 Date: Tuesday\, March 25\, 2025\n🕔 Time: 9:00 pm – 12:00 pm\n📍 Venue: Grand Hotel\, Oslo[/vc_column_text][vc_column_text css=”.vc_custom_1739542582838{margin-bottom: 0px !important;}”]We’re shaking things up and bringing a powerful workshop on MICE strategy to Oslo—a condensed version of our highly successful “Designing Leverage of MICE Potential” workshop we hosted in January in London\, that was moderated by Mark Struik and Thijs Peters\, Partners at Conventus Consultants. \nMark and Thijs will join us in Oslo too and will be our moderators. \nAs HSMAI Europe expands and our members would like to increasingly prioritise MICE\, we are dedicated to enhancing our focus on this both locally and regionally. MICE Data will also be given a lot of focus during this day. \nKey Objective \n\nWe’ll be examining this from multiple perspectives\, including MICE marketing & sales\, the RFP process\, distribution networks\, yield management\, sustainability\, training\, and data analysis.\n\nWhat’s on the Agenda?\n🎯 MICE Workshop – A special condensed version of our successful “Designing Leverage of MICE Potential” workshop that took place in London last month. \nWho Should Attend from your company?\nThis event is tailored for hoteliers\, commercial strategists\, revenue leaders\, and sales & marketing professionals eager to gain new insights and expand their network. \nPlease note this is a by-invitation-only workshop and all registrations will be pending approval! [/vc_column_text][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FaQl1DV|target:_blank”][/vc_column][/vc_row]
URL:https://hsmai.eu/event/designing-leverage-of-mice-potential-in-the-business-mix-by-invitation-only-workshop-2/
LOCATION:Grand Hotel Oslo\, Karl Johans gate 31\, 0159\, Oslo\, Norway
ATTACH;FMTTYPE=application/pdf:https://hsmai.eu/wp-content/uploads/sites/15/2025/02/power-up-2025.pdf
GEO:59.9141652;10.7398777
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Grand Hotel Oslo Karl Johans gate 31 0159 Oslo Norway;X-APPLE-RADIUS=500;X-TITLE=Karl Johans gate 31\, 0159:geo:10.7398777,59.9141652
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250325T110000
DTEND;TZID=Europe/Amsterdam:20250325T170000
DTSTAMP:20260406T163725
CREATED:20241104T083723Z
LAST-MODIFIED:20241104T085144Z
UID:10000431-1742900400-1742922000@hsmai.eu
SUMMARY:Møte- og Eventbørsen 2025
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1729510613809{margin-bottom: 0px !important;}”]\nHSMAI’S MØTE- OG EVENTBØRSEN\nTIRSDAG 25. MARS 2025\nGRAND HOTEL I OSLO\n[/vc_column_text][vc_column_text css=”.vc_custom_1729510648212{margin-bottom: 0px !important;}”]Meld deg på som utstiller på Møte- og Eventbørsen – årets møteplass for hotell- event og reiselivsbransjen. HSMAI inviterer deg til et arrangement hvor ledende aktører fra bransjen samles for en dag fylt med nettverksbygging\, faglig inspirasjon og spennende muligheter.[/vc_column_text][vc_column_text css=”.vc_custom_1729500222940{margin-bottom: 0px !important;}”]\nNYTT AV ÅRET!\n[/vc_column_text][vc_column_text css=”.vc_custom_1729510680634{margin-bottom: 0px !important;}”]I år legger vi ekstra vekt på å invitere statlige og offentlige virksomheter som besøkende\, noe som åpner dørene for enda bredere nettverk mellom utstillere og innkjøpere. \nVi vil også sette sammen en komité bestående av innkjøpere og utstillere slik at vi sikrer oss at vi møter behovene. Som utstiller kan du delta i gruppen og påvirke hvordan arrangementet blir utformet. Første møte er torsdag 28. november kl 14 på Grand Hotel. Du kan evt være med digitalt om du ikke er bosatt i Oslo-området.[/vc_column_text][vc_column_text css=”.vc_custom_1729500398003{margin-bottom: 0px !important;}”]\nHVORFOR DELTA?\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1729510698398{margin-bottom: 0px !important;}”]Du har mulighet til å få direkte kontakt med beslutningstakere fra både privat og offentlig sektor – på en svært effektiv måte – alt på samme sted og på en dag! På kvelden arrangeres HSMAI Awards Norway 2024\, hvor bransjens beste prestasjoner blir feiret stort med middag\, prisutdeling og underholdning.[/vc_column_text][vc_column_text css=”.vc_custom_1689779480111{margin-bottom: 0px !important;}”]\nUTSTILLERPLASS\nPAKKEN FOR 1 BEDRIFT/MAKS 2 PERSONER INKLUDERER:\n[/vc_column_text][vc_column_text css=”.vc_custom_1729510723640{margin-bottom: 0px !important;}”]\n\nBord med fire stoler til 2 personer for utstiller og 2 personer for kunder\nTilgang til møtebooking/forhåndsbookede møter\nPausemat\nLunsj\nFaglig program\nI denne prisen er det inkludert deltagelse for 2 personer på kveldens prisfest med 3-retters middag og vinpakke. Her vil også kundene inviteres med gratis\, og HSMAI dekker kostnadene.\n\nPris medlem: kr 19.900\,- eks. mva\nPris Ikke-medlem: kr 24.900\,- eks. mva \nRegistrer deg snarest og innen torsdag 28. november for å få Early Bird-pris. Etter denne datoen øker prisen med kr 2500\,- eks. mva per utstiller. Påmeldingen er bindende\, og det anbefales å melde seg på tidlig for å sikre plass.[/vc_column_text][vc_column_text css=”.vc_custom_1689779491158{margin-bottom: 0px !important;}”]\nKONTAKT OSS\n[/vc_column_text][vc_column_text css=”.vc_custom_1701702243540{margin-bottom: 0px !important;}”]\nFor spørsmål og påmelding\, ta kontakt med oss på e-post: postbox@hsmai.eu \n[/vc_column_text][vc_column_text css=”.vc_custom_1689779526207{margin-bottom: 0px !important;}”]\nOM HSMAI I NORGE\n[/vc_column_text][vc_column_text css=”.vc_custom_1729510737720{margin-bottom: 0px !important;}”]HSMAI i Norge – Hospitality Sales and Marketing Association International\, er en organisasjon som fokuserer på salg\, markedsføring og ledelse innenfor reiselivs- og hotellbransjen. Vi arbeider-pan European ut fra vår hovedbase i London som en del av en global organisasjon som har eksistert i USA siden 1927. I Norge har vi alle de ledende hotellkjedene og mange av de andre større aktørene reiseliv som medlemmer\, og er en av de mest aktive organisasjonene innen bransjen  i Norge. \nVårt formål er å være toneangivende og nytenkende\, og bransjens foretrukne referansepunkt for profesjonell utvikling\, kommersielle strategier og bærekraftig utvikling i hotell og reiselivsbransjen.[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/mote-og-eventborsen-2025/
LOCATION:Grand Hotel Oslo\, Karl Johans gate 31\, 0159\, Oslo\, Norway
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
GEO:59.9141652;10.7398777
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Grand Hotel Oslo Karl Johans gate 31 0159 Oslo Norway;X-APPLE-RADIUS=500;X-TITLE=Karl Johans gate 31\, 0159:geo:10.7398777,59.9141652
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250325T170000
DTEND;TZID=Europe/Amsterdam:20250325T183000
DTSTAMP:20260406T163725
CREATED:20250516T073538Z
LAST-MODIFIED:20250516T073538Z
UID:10000567-1742922000-1742927400@hsmai.eu
SUMMARY:Commercial Career Start Program – Sales Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-sales-track/2025-03-25/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250325T184500
DTEND;TZID=Europe/Amsterdam:20250325T230000
DTSTAMP:20260406T163725
CREATED:20241104T115133Z
LAST-MODIFIED:20250123T143144Z
UID:10000432-1742928300-1742943600@hsmai.eu
SUMMARY:HSMAI Awards Norway 2024
DESCRIPTION:Bli med oss å feire vår fantastiske bransje\, de nominerte og alle vinnerne under HSMAI Awards Norway prisfesten! \nDato: Tirsdag\, 25. mars 2025\nSted: Grand Hotel\, Oslo \nPriser:\nMedlem early bird: 1695\,- eks mva\nMedlem: 1895\,- eks mva\nIkke-medlem early bird: 2395\,- eks mva\nIkke-medlem: 2595\,- eks mva \nI denne prisen er det inkludert aperitif\, 3-retters middag\, vinpakke og underholdning. \nMeld deg på snarest og før mandag 24. februar om du vil sikre deg Early Bird billett! \nEget bord?\nFor at vi skal reservere et eget bord til dere må man minimum være 8 personer og maks 10 per bord. Dette kan dere legge inn i registreringen. \nFølg lenken for å melde deg på til prisfesten
URL:https://hsmai.eu/event/hsmai-awards-norway-2024/
LOCATION:Grand Hotel Oslo\, Karl Johans gate 31\, 0159\, Oslo\, Norway
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2024/11/hsmaiawards23_fotografheididokter-11-1.jpg
GEO:59.9141652;10.7398777
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Grand Hotel Oslo Karl Johans gate 31 0159 Oslo Norway;X-APPLE-RADIUS=500;X-TITLE=Karl Johans gate 31\, 0159:geo:10.7398777,59.9141652
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250326T170000
DTEND;TZID=Europe/Amsterdam:20250326T183000
DTSTAMP:20260406T163725
CREATED:20250516T065132Z
LAST-MODIFIED:20250516T065132Z
UID:10000546-1743008400-1743013800@hsmai.eu
SUMMARY:Commercial Career Start Program – Revenue Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-revenue-track/2025-03-26/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250327T170000
DTEND;TZID=Europe/Amsterdam:20250327T183000
DTSTAMP:20260406T163725
CREATED:20250516T065603Z
LAST-MODIFIED:20250516T065603Z
UID:10000557-1743094800-1743100200@hsmai.eu
SUMMARY:Commercial Career Start Program – Marketing Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-marketing-track/2025-03-27/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250401T170000
DTEND;TZID=Europe/Amsterdam:20250401T183000
DTSTAMP:20260406T163725
CREATED:20250516T073538Z
LAST-MODIFIED:20250516T073538Z
UID:10000568-1743526800-1743532200@hsmai.eu
SUMMARY:Commercial Career Start Program – Sales Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-sales-track/2025-04-01/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20250401T170000
DTEND;TZID=Europe/Oslo:20250401T210000
DTSTAMP:20260406T163725
CREATED:20250307T114309Z
LAST-MODIFIED:20250328T141924Z
UID:10000454-1743526800-1743541200@hsmai.eu
SUMMARY:Connecting Future Leaders | April | Oslo
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”16904″ img_size=”full” alignment=”center” css=””][vc_column_text css=”.vc_custom_1742207790579{margin-bottom: 0px !important;}”]\nConnecting Future Leaders \n– Selvutvikling for morgendagens ledere: Hvordan investere i egen vekst og skape et solid fundament for fremtiden..\n\n📅 Date: Tirsdag 1. april 2025\n🕒 Time: 17:00 – 21:00\n📍 Venue: Amerikalinjen\, Oslo\n🏢 Address: Jernbanetorget 2\, 0154 Oslo \nVelkommen til årets første “Connecting Future Leaders”-arrangement!\nBasert på tilbakemeldinger fra workshoppen i desember\, har vi valgt selvutvikling som tema. Denne kvelden vil vi fokusere på hvordan du kan bygge videre på eget potensial\, styrke din kompetanse og tilrettelegge for videreutvikling og karrierevekst. \nVårt mål er å skape faglige- og sosiale møtepunkter for erfaringsutveksling og nettverksbygging blant unge ledere og talenter på 35 år og under i hotell-\, reiselivs- og eventbransjen. \nVi vil poste én speaker i uken frem mot arrangementet – så følg med for på det spennende programmet! Det blir servert enkel mat/snacks og drikke\, og arrangementet er gratis for HSMAI-medlemmer. \nDeltagelse på arrangementet er gratis for HSMAI medlemmer. Registrer deg i dag for å sikre din plass![/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2F3E1RAZ|target:_blank”][vc_column_text css=”.vc_custom_1741948897017{margin-bottom: 0px !important;}”]Meld deg på i dag for å sikre din plass! Vi gleder oss til å se deg på Amerikalinjen for nok en spennende kveld! \nTa kontakt med oss på postbox@hsmai.eu for eventuelle spørsmål.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1708964033963{margin-bottom: 0px !important;}”]\nDu møter:\n[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1743164966121{padding-top: 20px !important;padding-right: 5px !important;padding-bottom: 10px !important;background-color: #f2f2f2 !important;}”][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/02_froedragsholder_107_kil-1174-750×500-1-1.jpg” image_diameter=”150″][vc_column_text css=”.vc_custom_1743165077003{margin-bottom: 0px !important;}”]\nSvein Harald Røine “Mr. Modig”\nForedragsholder\, Konferansier\, Lederutvikler\, Performance coach \n[/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text css=”.vc_custom_1743165120850{margin-bottom: 0px !important;}”]Med nærmere 1000 foredrag og lederkurs fra inn- og utland bak seg i mer enn 13 år.\nDen røde tråden i alt han formidler\, er å være MODIG og takle frykt\, slik at du kan oppnå mer på jobb og i livet generelt.\nSvein Harald ble kåret til Årets taler i Norge 2022.* \nLedelse\, arbeidsglede og personlig utvikling er hans spesialområder. Med bakgrunn som bl.a. Salgsdirektør i Nidar\, Marketing direktør i Gilde og CEO/SVP i Altia Corporation Norway samt flere styrelederverv\, har han omfattende kunnskap om hva som skal til for å etablere en inspirerende bedriftskultur\, skape økt arbeidsglede og inspirasjon og hvordan man blir en modig leder – og kollega.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_separator][/vc_column][/vc_row][vc_row css=”.vc_custom_1743165172259{padding-top: 20px !important;padding-right: 5px !important;padding-bottom: 10px !important;padding-left: 20px !important;background-color: #f2f2f2 !important;}”][vc_column width=”2/3″][vc_column_text css=”.vc_custom_1743168314362{margin-bottom: 0px !important;}”]Erfaring \n\nMaster i HR Management\nInternasjonal erfaring fra både Hawaii og Miami i USA\, 2 store reiselivsdestinasjoner.\nJobbet på Faena Hotel Miami Beach\, et 5-stjerners prisvinnende luksushotell i Miami.\nFør HR har An jobbet en del innen F&B i hotell og restaurant i Norge.\nFør Strawberry og Clarion Hotel The Hub har An opparbeidet seg solid HR erfaring fra store internasjonale selskaper som Radisson og Sodexo.\n\n[/vc_column_text][/vc_column][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2023/02/an-nguyen.jpg” image_diameter=”150″][vc_column_text css=”.vc_custom_1743165329183{margin-bottom: 0px !important;}”]\nAn Nguyen\nHuman Resources Manager\nClarion Hotel The Hub \n[/vc_column_text][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][vc_separator][/vc_column][/vc_row][vc_row disable_element=”yes” css=”.vc_custom_1741948505056{padding-top: 20px !important;padding-right: 5px !important;padding-bottom: 10px !important;padding-left: 5px !important;background-color: #f2f2f2 !important;}”][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2024/08/img_0260.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1722512036161{margin-bottom: 0px !important;}”]\nAnja Rossbach\nGuest Relation Agent\nFarris Bad \n[/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text css=”.vc_custom_1722511357706{margin-bottom: 0px !important;}”]Anja 32 år og kommer fra Porsgrunn. Hun har fagbrev som resepsjonist\, og etter lærlingperioden ble hun resepsjonssjef på Farris Bad. For tiden jobber hun hovedsakelig med booking og administrasjon\, samt litt resepsjon. En morsom fakta om Anja er at hun deltok i 71 grader nord i 2018![/vc_column_text][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][vc_separator][/vc_column][/vc_row][vc_row disable_element=”yes” css=”.vc_custom_1741948517301{padding-top: 20px !important;padding-right: 5px !important;padding-bottom: 10px !important;padding-left: 20px !important;background-color: #f2f2f2 !important;}”][vc_column width=”2/3″ css=”.vc_custom_1722511955895{padding-left: 20px !important;}”][vc_column_text css=”.vc_custom_1722584396482{margin-bottom: 0px !important;}”]Axel Stensholt Heiberg er Resepsjonssjef på THE THIEF. Han har en bachelorgrad i hotelladministrasjon og -ledelse fra Kristiania\, med fordypning i endringsledelse\, planlegging\, drift og ledelse\, samt økonomi\, kapasitetsstyring og prissetting. \nAxel har vært i hotellbransjen fra han var 18 år\, og har vært av og på i Strawberry i 10 år. Det startet på Quality Hotel Klubben i Tønsberg i 2014. I tillegg har Axel har også erfaring som Customer Interaction Agent hos eBerry by Nordic Choice Hotels og Operations Manager ved Hotel Verdandi Oslo\, og var assisterende resepsjonsjef på det THE THIEF før han tok på seg rollen som resepsjonssjef.[/vc_column_text][/vc_column][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2024/08/1665066377890.jpg” image_diameter=”150″][vc_column_text css=”.vc_custom_1722518562382{margin-bottom: 0px !important;}”]\nAxel Stensholt Heiberg\nFront Office Manager\nThe Thief \n[/vc_column_text][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][vc_separator][/vc_column][/vc_row][vc_row disable_element=”yes” css=”.vc_custom_1741948532289{padding-top: 20px !important;padding-right: 5px !important;padding-bottom: 10px !important;padding-left: 5px !important;background-color: #f2f2f2 !important;}”][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2024/08/picture1.jpg” image_diameter=”150″][vc_column_text css=”.vc_custom_1722515189726{margin-bottom: 0px !important;}”]\nChristian Lundén\nVP Strategic Growth\nStrawberry \n[/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text css=”.vc_custom_1722518775760{margin-bottom: 0px !important;}”]Strategisk rådgiver med ansvar for å introdusere nye forretningsmodeller\, teknologier\, partnerskap og løsninger for både gjester og ansatte på alle Strawberries 230 hoteller. Involvert i inkubasjons- og konseptfasen av nye prosjekter og hotellkonsepter. \nErfaren internasjonalforedragsholder innen innovasjon\, fremtidstrender\, digitalisering og viktigheten av å tenke annerledes. \nVar direktør for Future Business-avdelingen i Strawberry frem til mars 2020\, hvor han jobbet med disruptiv innovasjon\, småskalaprosjekter (MVP-er) og intern opplæring om trender innenfor og utenfor bransjen. \nHar ledet flere «verdens første»-prosjekter som mobile nøkler (nå også tilgjengelig med Apple Wallet Key som første utenfor USA)\, digital gjestereise\, blockchain-lagerstyring\, stemmeassistenter (Alexa)\, projeksjonskartlegging og mange andre hotellrelaterte løsninger for ansatte og gjester. \nHar ti års erfaring fra hotellbransjen som hotellsjef på ulike hoteller i Winn Hotels Group.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_separator][/vc_column][/vc_row][vc_row disable_element=”yes” css=”.vc_custom_1722435453327{padding-top: 20px !important;padding-right: 5px !important;padding-bottom: 10px !important;padding-left: 5px !important;background-color: #f2f2f2 !important;}”][vc_column width=”2/3″ css=”.vc_custom_1722511955895{padding-left: 20px !important;}”][vc_column_text css=”.vc_custom_1722433602219{margin-bottom: 0px !important;}”]Alf Sagen\, en dypt erfaren COO/CIO/MD\, har bygget sin karriere hovedsakelig innen reise\, IT og tjenesteytende næringer. Han ser på seg selv som en verdensborger og mener at geografisk avstand ikke er en hindring for effektivt teamarbeid. Alf har grunnlagt flere selskaper\, både som medgründer og som leid ledelse\, og har betydelig erfaring med forretningsprosessreengineering ved å integrere IT for å skape verdi. \nHan har omfattende forståelse av forretningsprosesser\, og bruker IT som en differensierende faktor for virksomheten\, med mål om å være disruptiv. Hans tekniske kompetanse dekker tech\, utvikling/DevOps-metodikker\, arkitektur/enterprise design og strategisk IT-forståelse. Alf har fungert i roller som prosjektleder\, faglig ekspert\, arkitekt (EA og enterprise systems portfolio/EAI)\, og konsulent/rådgiver.Spesielt kunnskapsrik innen reiselivsbransjen\, har han dyp innsikt i luftfart\, inkludert flyselskaper (samt cruise og bakkesegmenter + “mobilitet”)\, og er kjent med både standarder og mindre konvensjonelle alternativer\, distribusjon og forskjellige systemer/leverandører.[/vc_column_text][/vc_column][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2024/07/1516188500564.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1722433551376{margin-bottom: 0px !important;}”]\nAlf Sagen\nDigital & IT\nSAS Scandinavian Airlines \n[/vc_column_text][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][vc_separator][/vc_column][/vc_row][vc_row][vc_column][vc_separator][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1708964692548{margin-bottom: 0px !important;}”]\nCo-Moderators:\n[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1722503252179{padding-top: 20px !important;padding-right: 5px !important;padding-bottom: 10px !important;padding-left: 5px !important;background-color: #f2f2f2 !important;}”][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2023/02/hero-azeez.jpg” image_diameter=”150″][vc_column_text css=”.vc_custom_1741948991197{margin-bottom: 0px !important;}”]\nHero Azeez\nAdministrerende Direktør\nHotel Christiania Teater \n[/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text css=”.vc_custom_1741948949482{margin-bottom: 0px !important;}”]Hero Azeez startet sin karriere i hotellbransjen i en ung alder og har raskt etablert seg som en fremragende leder. Allerede som 25-åring ble hun hotellsjef på Hotel Christiania Teater\, før hun senere fikk sin nåværende rolle som administrerende direktør. Hero har vist en enestående evne til å balansere hardt arbeid med dedikasjon til gjestenes opplevelse. Med erfaring fra Clarion Hotel Royal Christiania og The Thief\, fikk hun en solid plattform for videre utvikling. Hennes utdanning innen Hotelledelse fra Høyskolen Kristiania bidro til å forsterke hennes kompetanse. \nHero’s prestasjoner og innsats har blitt anerkjent av bransjen\, og hun ble tildelt tittelen “Årets Unge Hotelier” av HSMAI i 2021.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_separator][/vc_column][/vc_row][vc_row css=”.vc_custom_1722512150986{padding-top: 20px !important;padding-right: 5px !important;padding-bottom: 10px !important;padding-left: 20px !important;background-color: #f2f2f2 !important;}”][vc_column width=”2/3″][vc_column_text css=”.vc_custom_1722503235768{margin-bottom: 0px !important;}”]Hisham er Teamleder for Meeting & Events hos Radisson Hotel Group\, der han leder eventavdelingen på fire Radisson-hoteller i Oslo. Med erfaring som prosjektleder i et eventbyrå og som tidligere grunnlegger og leder av både et eventbyrå og en restaurant\, er han kjent for å skape uforglemmelige opplevelser. Hisham kombinerer sin omfattende erfaring med en lidenskap for å levere høy kvalitet og kreativitet i hvert arrangement.[/vc_column_text][/vc_column][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2024/08/thumbnail_img_1647.jpg” image_diameter=”150″][vc_column_text css=”.vc_custom_1722503227836{margin-bottom: 0px !important;}”]\nHisham Mansour\nTeamleader\, Meeting & Events\nRadisson Hotel Group \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]\n[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/connecting-future-leaders-april-norway/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/03/cfl-oslo-april-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250402T170000
DTEND;TZID=Europe/Amsterdam:20250402T183000
DTSTAMP:20260406T163725
CREATED:20250516T065132Z
LAST-MODIFIED:20250516T065132Z
UID:10000547-1743613200-1743618600@hsmai.eu
SUMMARY:Commercial Career Start Program – Revenue Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-revenue-track/2025-04-02/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250403T170000
DTEND;TZID=Europe/Amsterdam:20250403T183000
DTSTAMP:20260406T163725
CREATED:20250516T065603Z
LAST-MODIFIED:20250516T065603Z
UID:10000558-1743699600-1743705000@hsmai.eu
SUMMARY:Commercial Career Start Program – Marketing Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-marketing-track/2025-04-03/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250408T170000
DTEND;TZID=Europe/Amsterdam:20250408T183000
DTSTAMP:20260406T163725
CREATED:20250516T073538Z
LAST-MODIFIED:20250516T073538Z
UID:10000569-1744131600-1744137000@hsmai.eu
SUMMARY:Commercial Career Start Program – Sales Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-sales-track/2025-04-08/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250409T170000
DTEND;TZID=Europe/Amsterdam:20250409T183000
DTSTAMP:20260406T163725
CREATED:20250516T065132Z
LAST-MODIFIED:20250516T065132Z
UID:10000548-1744218000-1744223400@hsmai.eu
SUMMARY:Commercial Career Start Program – Revenue Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-revenue-track/2025-04-09/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250410
DTEND;VALUE=DATE:20250411
DTSTAMP:20260406T163725
CREATED:20241209T095832Z
LAST-MODIFIED:20250228T125016Z
UID:10000440-1744243200-1744329599@hsmai.eu
SUMMARY:HSMAI Europe Commercial Strategy Forum | Lisbon
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”16732″ img_size=”full” alignment=”center” css=””][vc_column_text css=”.vc_custom_1740745910039{margin-bottom: 0px !important;}”]Welcome to the HSMAI Europe Commercial Strategy Forum Lisbon. This full-day event will bring together hospitality leaders to discuss cutting-edge strategies in revenue management\, sales\, marketing\, and distribution. \nThe HSMAI Europe Commercial Strategy Forums were inspired by a simple yet powerful idea: to bring the insights\, energy\, and expertise of our HSMAI Europe Commercial Strategy Conference to local markets across Europe. \nOur annual conference has become a must-attend event for commercial leaders in hospitality\, providing cutting-edge strategies\, in-depth discussions\, and networking. However\, we know that not everyone can travel to a single location. That’s why we are launching these focused\, local Commercial Strategy Forums—mini-versions of the main conference —tailored to the specific challenges and opportunities in each local market.[/vc_column_text][vc_btn title=”READ MORE AND SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Fhsmai.eu%2Fcsf-lisbon%2F|target:_blank”][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-commercial-strategy-forum-lisbon/
LOCATION:Epic Sana Marques\, Av. Fontes Pereira de Melo 8\, Lisbon\, 1069-310\, Portugal
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2024/12/csf-some-1920-x-1080-px.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250410T170000
DTEND;TZID=Europe/Amsterdam:20250410T183000
DTSTAMP:20260406T163725
CREATED:20250516T065603Z
LAST-MODIFIED:20250516T065603Z
UID:10000559-1744304400-1744309800@hsmai.eu
SUMMARY:Commercial Career Start Program – Marketing Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-marketing-track/2025-04-10/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250415T170000
DTEND;TZID=Europe/Amsterdam:20250415T183000
DTSTAMP:20260406T163725
CREATED:20250516T073538Z
LAST-MODIFIED:20250516T073538Z
UID:10000570-1744736400-1744741800@hsmai.eu
SUMMARY:Commercial Career Start Program – Sales Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-sales-track/2025-04-15/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250416T170000
DTEND;TZID=Europe/Amsterdam:20250416T183000
DTSTAMP:20260406T163725
CREATED:20250516T065132Z
LAST-MODIFIED:20250516T065132Z
UID:10000549-1744822800-1744828200@hsmai.eu
SUMMARY:Commercial Career Start Program – Revenue Track
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17102″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1747378177113{margin-bottom: 0px !important;}”]HSMAI Europe Commercial Career Start program supports hospitality final-year students and recent graduates in transitioning from studying to their first roles in sales\, revenue\, or marketing in the industry. \nThis program complements academic learning by providing practical insights into entering and succeeding in the industry with the knowledge gained at school or university. \nThe program will last four months\, from March 2025 to June 2025\, and will include group weekly online sessions of 1.5 hours each for one track. The program offers three tracks: Sales\, Revenue\, and Marketing\, and participants are free to choose which track(s) to follow. \nClick here for more information[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/commercial-career-start-program-revenue-track/2025-04-16/
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/05/banner-1.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
END:VCALENDAR