BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//HSMAI Region Europe - ECPv6.16.3//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:HSMAI Region Europe
X-ORIGINAL-URL:https://hsmai.eu
X-WR-CALDESC:Events for HSMAI Region Europe
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/Amsterdam
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20180325T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20181028T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20190331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20191027T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20200329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20201025T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20210328T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20211031T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20180325T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20181028T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20190331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20191027T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20200329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20201025T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20210328T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20211031T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:Europe/Paris
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20180325T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20181028T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20190331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20191027T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20200329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20201025T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:Europe/Oslo
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20180325T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20181028T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20190331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20191027T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20200329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20201025T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200326T080000
DTEND;TZID=Europe/Amsterdam:20200326T100000
DTSTAMP:20260530T173318
CREATED:20200303T100858Z
LAST-MODIFIED:20200312T143925Z
UID:10000260-1585209600-1585216800@hsmai.eu
SUMMARY:HSMAI Breakfast meeting in Oslo
DESCRIPTION:[vc_row][vc_column][vc_cta h2=”HSMAI: Corona situasjonen” color=”violet”]Vi vil gjerne informere om at vi på grunn av Corona-situasjonen ikke vil gjennomføre det kommende møtet torsdag 26. mars på Høyskolen Kristiania. Vi er lei oss for det\, men alles helse og trygghet må selvsagt prioriteres først og fremst. \nI tiden fremover vil vi arrangere ulike digitale møter i stedet. Allerede torsdag i forrige uke hadde vi et digitalt fagmøte for våre medlemmer.  Dersom du ikke deltok der\, kan du høre og se det her. \nTa godt vare på deg selv og familien og så ses vi snart igjen – digitalt i første omgang.[/vc_cta][vc_column_text css=”.vc_custom_1584023962442{margin-bottom: 0px !important;}”]\nUtsettes: HSMAI Frokostmøte\nTorsdag 26. mars på Høyskolen Kristiania i Ernsts Hage fra 08:00-10:00\nAdressen er Kirkegata 24\nVelkommen til HSMAI sitt frokosmøte torsdag 26. mars. Vi starter kl 08:00 med kaffe og litt frokost. Det faglige er fra kl 08:30. Det er GRATIS for HSMAI medlemmer å delta\n\n\n\nDu møter Remi Morken\, CCO\, SalesScreen. Han var juryleder for HSMAI Sales Award Norway og også juryleder for HSMAI Sales Award Europe tidligere i år. \nHvilke 5 prinsipper følger verdens beste salgsorganisasjoner? \nI dette frokostseminaret vil vi se på hvilke prinsipper dette er og komme med konkrete forslag til hvordan man kan gjennomføre enkle endringer som øker produktivitet\, konvertering fra prospekt til kunde og gjennomfører salgssyklusen raskere. \nMer om Remi Morken: \nSales professional with 13 years of experience in telecommunications\, insurance\, energy and SaaS-sales. Currently helping sales teams increase awareness\, motivation and productivity with visualization\, competitions and gamification.[/vc_column_text][vc_btn title=”Meld deg på i dag!” color=”violet” align=”center” i_icon_fontawesome=”fas fa-ticket-alt” add_icon=”true” link=”url:https%3A%2F%2Fwww.eventbrite.co.uk%2Fe%2Fhsmai-frokostmte-tickets-97709566945|||”][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-breakfast-meeting-in-oslo-2/
LOCATION:Høyskolen Kristiania\, Kirkegata 24\, Oslo\, 0153\, Norway
ORGANIZER;CN="HSMAI Norway":MAILTO:postbox@hsmai.no
GEO:59.9111692;10.7449607
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Høyskolen Kristiania Kirkegata 24 Oslo 0153 Norway;X-APPLE-RADIUS=500;X-TITLE=Kirkegata 24:geo:10.7449607,59.9111692
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200324T140000
DTEND;TZID=Europe/Amsterdam:20200324T180000
DTSTAMP:20260530T173318
CREATED:20200305T091704Z
LAST-MODIFIED:20200312T143725Z
UID:10000262-1585058400-1585072800@hsmai.eu
SUMMARY:HSMAI Meeting at Postillion Hotel Amsterdam
DESCRIPTION:[vc_row][vc_column][vc_cta h2=”HSMAI: Corona situation” color=”violet”]We would like to inform you that due to the corona situation we will not host the upcoming meeting Tuesday\, March 24 at the Postillion Hotel in Amsterdam We are sorry\, but of course the health and safety must be given priority first and foremost. \nIn the coming weeks we will arrange digital meetings instead. Already on Thursday last week we had a digital meeting for our members. If you did not attend\, you can see and hear it here. \nTake good care of yourself and your family and we’ll see you again soon – online![/vc_cta][vc_column_text css=”.vc_custom_1584023840701{margin-bottom: 0px !important;}”]\nCancelled: HSMAI Region Europe in Amsterdam\n5 MUST-HAVE PRINCIPLES OF HIGH-PERFORMING SALES TEAMS IN 2020\n  \n \nSpeaker: Remi Morken (CCO\, Salesscreen) \nSales professional with 13 years of experience in telecommunications\, insurance\, energy and SaaS-sales. Currently helping sales teams increase awareness\, motivation and productivity with visualization\, competitions and gamification. Remi was the chair of the HSMAI Europe Sales Award in London last January. \nWith Remi\, we will look at what these principles are and come up with specific suggestions on how to implement simple changes that increase productivity\, convert from prospect to customer and complete the sales cycle faster. \n  \n  \n14.00 welcome \n14.30 Start educational part \n16.00 end of educational part – start Network drinks! \n  \nSIGN UP HERE! \n\n  \n[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-meeting-at-postillion-hotel-amsterdam/
LOCATION:Postillion Hotel Amsterdam\, Paul van Vlissingenstraat 8\, Amsterdam\, 1096 BK\, Netherlands
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
GEO:52.3340282;4.9215683
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Postillion Hotel Amsterdam Paul van Vlissingenstraat 8 Amsterdam 1096 BK Netherlands;X-APPLE-RADIUS=500;X-TITLE=Paul van Vlissingenstraat 8:geo:4.9215683,52.3340282
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20200319T060000
DTEND;TZID=Europe/London:20200319T203000
DTSTAMP:20260530T173318
CREATED:20200305T123935Z
LAST-MODIFIED:20200312T150105Z
UID:10000263-1584597600-1584649800@hsmai.eu
SUMMARY:HSMAI evening meeting in London
DESCRIPTION:[vc_row][vc_column][vc_cta h2=”HSMAI: Corona situation” color=”violet”]We would like to inform you that due to the corona situation we will not host the upcoming meeting Thursday March 19th at The Royal Horseguards in London. We are sorry\, but of course the health and safety must be given priority first and foremost. \nIn the coming weeks we will arrange digital meetings instead. Already on Thursday last week we had a digital meeting for our members. If you did not attend\, you can see and hear it here. \nTake good care of yourself and your family and we’ll see you again soon – online![/vc_cta][vc_column_text css=”.vc_custom_1584023735245{margin-bottom: 0px !important;}”]\nCancelled: HSMAI Evening meeting in London\nThursday March 19th from 6 pm-7.30 pm followed by drinks and networking\nThe event will take place at The Royal Horseguards\nAddress: 2 Whitehall Ct\, Westminster\, London SW1A 2EJ\n[/vc_column_text][vc_cta h2=”5 MUST-HAVE PRINCIPLES OF HIGH-PERFORMING SALES TEAMS IN 2020″ txt_align=”center”]\n\n\n\n\n\nSpeaker: Remi Morken\, Chief Commercial Officer\, SalesScreen \nWith Remi\, we will look at what these principles are and come up with specific suggestions on how to implement simple changes that increase productivity\, convert from prospect to customer and complete the sales cycle faster. \nAbout Remi Morken: Sales professional with 13 years of experience in telecommunications\, insurance\, energy and SaaS-sales. Currently helping sales teams increase awareness\, motivation and productivity with visualization\, competitions and gamification. Remi was the chair of the HSMAI Europe Sales Award in London in January. \n\n\n[/vc_cta][vc_column_text css=”.vc_custom_1583411884153{margin-bottom: 0px !important;}”]\nIt is free to attend if you are a member of HSMAI working directly in the hotel & travel industry!\n[/vc_column_text][vc_btn title=”Sign up today!” style=”3d” color=”violet” align=”center” i_icon_fontawesome=”fas fa-ticket-alt” add_icon=”true” link=”url:https%3A%2F%2Fwww.eventbrite.co.uk%2Fe%2Fhsmai-evening-event-in-london-tickets-98390605951|||”][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-evening-meeting-in-london/
LOCATION:The Royal Horseguards\, 2 Whitehall Ct\, Westminster\, London\, SW1A 2EJ
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
GEO:51.5058942;-0.1241837
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Royal Horseguards 2 Whitehall Ct Westminster London SW1A 2EJ;X-APPLE-RADIUS=500;X-TITLE=2 Whitehall Ct\, Westminster:geo:-0.1241837,51.5058942
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200310T090000
DTEND;TZID=Europe/Amsterdam:20200312T170000
DTSTAMP:20260530T173318
CREATED:20190927T130159Z
LAST-MODIFIED:20200219T105048Z
UID:10000250-1583830800-1584032400@hsmai.eu
SUMMARY:Excelling at Customer Centricity\, the ECC Programme in Oslo
DESCRIPTION:An Executive Coach Certification aiming for a pledge to excellence!\nExcelling at Customer Centricity\, the ECC Programme\, is an Executive Coach Certification with the aim for participants to become enablers of a culture of customer centric excellence\nComing up in Oslo\, March 10 – 12 from 9 am to 5 pm @THE THIEF\nFrom our ECC Programme in London in September \nTarget group:\nLeaders and other potential change agents that: \n\nAre eager to create excellent customer satisfaction and a great company culture\nWant to bring the customer experience into the board room\nBelieve in enabling a culture of customer centricity is a winning strategy\n\n  \nExecutive Coaches are trained by HSMAI Master Trainer:\nGil Mulders\, Former Head of Learning Europe at IHG – InterContinental Hotels Group and Chair of the HSMAI Region Europe People & Culture Advisory Board \n  \n  \n  \nPeer reviews and ratings on social media influence customer choice\, your reputation and brand. To be competitive and deliver promises\, in a world where everyone can express their opinions online immediately\, it’s more important than ever to foster a healthy\, resilient customer centric culture in your organisation. \nHSMAI (Hospitality Sales & Marketing Association) has developed a certification for executive coaches to guide organisations to excel. The new certification enables participants to coach teams in delivering promises that have a positive impact on the perception of the brand in social media. \nThe seven areas covered are closely intertwined:\n\nDefine: Develop and define your service culture\nCare: Manage your stakeholders\nBe proactive online: Let social media work for you by creating “instagramable guest experiences”\nBuild cultural muscle: Use culture as a means of turning barriers into empowerment\nEngage stakeholders through thoughtful and strategic communication\nRecover from complaints and turn them into advocacy\nMeasure: Make sure you are measuring what matters\n\n‘For many years I have wondered what strategy is most important amongst the many. I know believe the Excelling at Customer Centricity is the single best’ \n– Mike Leven\, long time industry leader and international “hotel icon” about the ECC Programme. \n  \nDuration:\nExcelling in Customer Centricity’ Certification consists of 4 modules in 3 full days (including evenings). \n \n  \n  \n  \n  \n  \n  \nPrices:\nExecutive Coach Training and certification: €2 450 for the three-day programme per person (excl. travel and accommodation) including a toolkit worth the value of €500 each. \nDue to economical support from NHO Reiselivs Utviklingsfond\, members of NHO Reiseliv and HSMAI get a special price if your company is a member of both HSMAI and NHO Reiseliv.  \nExecutive Coach Training and certification for HSMAI member and NHO Reiseliv member (you need to be a member of both organizations!): €1 225 for the three-day programme per person (excl. travel and accommodation) including a toolkit worth the value of €500 each. \n  \nAre you interested in joining?\nPress here to sign up or contact us at postbox@hsmai.eu
URL:https://hsmai.eu/event/excelling-at-customer-centricity-the-ecc-programme-in-oslo/
LOCATION:THE THIEF\, Landgangen 1\,\, Oslo\, 0252\, Norway
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
GEO:59.9077229;10.7205761
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=THE THIEF Landgangen 1 Oslo 0252 Norway;X-APPLE-RADIUS=500;X-TITLE=Landgangen 1\,:geo:10.7205761,59.9077229
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200305T150000
DTEND;TZID=Europe/Amsterdam:20200305T160000
DTSTAMP:20260530T173318
CREATED:20200303T102450Z
LAST-MODIFIED:20200303T102835Z
UID:10000261-1583420400-1583424000@hsmai.eu
SUMMARY:HSMAI Region Europe virtual meeting
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nThe topic for the upcoming Curate in America and Europe is: Leadership in Changing Times\n\nIn addition\, with everything that is happening now regarding the Coronavirus\, we will host several virtual meetings with HSMAI Channel. The HSMAI Region Europe virtual meeting will take place on Thursday March 5th\, from 3 PM until 4 PM CET \nHow can we lead in the face of crisis? \nWhat do we need to know? \nHow can HSMAI help? \n[/vc_column_text][vc_empty_space][mk_button_gradient size=”large” corner_style=”full_rounded” grandient_color_from=”#663399″ grandient_color_fallback=”#f4f4f4″ text_color=”dark” url=”https://hsmai.eu/2020/03/03/hsmai-region-europe-virtual-meeting-on-thursday-march-5th-at-3-pm-until-4-pm-cet/” target=”_blank” align=”center”]Press here for more[/mk_button_gradient][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-region-europe-virtual-meeting-thursday-march-5th-3-pm-4-pm-cet/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200305T073000
DTEND;TZID=Europe/Amsterdam:20200305T094500
DTSTAMP:20260530T173318
CREATED:20200205T142032Z
LAST-MODIFIED:20200228T203440Z
UID:10000255-1583393400-1583401500@hsmai.eu
SUMMARY:Important message: ITB Berlin 2020
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1581585478685{margin-bottom: 0px !important;}”]\nImportant message: Due to the increasing spread of the novel coronavirus COVID-19\, the Federal Ministry of Health and the Federal Ministry of Economics have implied a cancellation of ITB Berlin 2020. That means this breakfast meeting will not take place. Read more here.\n\nHSMAI Breakfast meeting in Berlin\nThursday March 5\nHilton Berlin\, Mohrenstraße 30\nJoin HSMAI and many from our Advisory Boards at Hilton Berlin on Thursday March 5 in conjunction to ITB\nWe start at 07:30 with coffee and breakfast. The educational program start at 08:00\nCome and join us!\nIt is FREE if you work directly in the hotel and travel industry\n[/vc_column_text][vc_cta h2=”7-Minutes Lightning Round” h2_font_container=”color:%23663399″ h2_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” h4=”It has become a HSMAI tradition: Executives will share their best practices\, strategic insights\, and ideas for driving profit in 6 minutes and 40 second each.” h4_font_container=”color:%23000000″ h4_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” txt_align=”center” style=”3d” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true”][/vc_cta][vc_column_text css=”.vc_custom_1581584837866{margin-bottom: 0px !important;}”]\nAfter the four 7-Minutes presentations we will continue the debate from ROC on January 28th at the Savoy Hotel in London:\n[/vc_column_text][vc_cta h2=”A 360 View – Focus On Cross-Functional Strategic Thinking And Expansion Of Traditional Roles” h2_font_container=”color:%23663399″ h2_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” h4=”In a candid conversation with actionable insights that you’ll only hear at HSMAI – the industry’s only organization committed to fueling sales\, inspiring marketing\, and optimizing revenue for the industry and their partners.” h4_font_container=”color:%23000000″ h4_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” txt_align=”center” style=”3d” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true”][/vc_cta][vc_column_text css=”.vc_custom_1581579880744{margin-bottom: 0px !important;}”]\nThe moderator for the breakfast meeting will be:\n Amanda Elder\nChief Commercial Officer at Kempinski Hotels and member of the Kempinski Hotels Management Board[/vc_column_text][vc_column_text css=”.vc_custom_1582534944931{margin-bottom: 0px !important;}”]\n7-Minutes Lightning Round:\nDesigning digital marketing models to maximise revenue and profit for hotels\n\nBy Finnbar Cornwall\nSenior Industry Head\, Travel at Google[/vc_column_text][vc_column_text css=”.vc_custom_1582534170928{margin-bottom: 0px !important;}”]\nStrategic Selling\n\nBy Evert Schuele\nVice President Sales EAME & South West Asia at Hyatt Hotels Corporation and member of HSMAI Region Europe Sales Advisory Board[/vc_column_text][vc_column_text css=”.vc_custom_1582534178980{margin-bottom: 0px !important;}”]\nHear how Radisson Hotel Group have brought all channels and touch points with their customers into one group of people\, integrated omni-channel online marketing\nBy Remy Merckx\nVP Global Digital at Radisson Hotel Group[/vc_column_text][vc_column_text css=”.vc_custom_1582540430442{margin-bottom: 0px !important;}”]\nManagement by objectives\n\nBy Anant Vithlani\nVice President Sales at Nordic Choice Hotels and Chair of HSMAI Region Europe Sales Advisory Board[/vc_column_text][vc_column_text css=”.vc_custom_1582536379606{margin-bottom: 0px !important;}”]\nFollowed by a debate where you also will meet:\nTimothy Wiersma\nPresident and CEO at Revenue Generation and Chair of HSMAI Americas Revenue Optimization Advisory Board[/vc_column_text][vc_column_text css=”.vc_custom_1581579577620{margin-bottom: 0px !important;}”]\nHSMAI focuses on →Customer & Distribution →Revenue Optimization →Sales →Marketing and Branding →People & Culture →Innovation\n[/vc_column_text][vc_column_text css=”.vc_custom_1581587974862{margin-bottom: 0px !important;}”]\n\nCancellation Policy \nIf you register\, we expect you to attend. If\, for any reason\, you are not able to attend please let us know by text message +44 7951 780976 or e-mail postbox@hsmai.eu \nYou can cancel your registration until 48 hours before the start of the event. After that and in case of no-show we will charge you € 95\,- plus VAT. Thank you for your understanding. \nPhoto from HSMAI ROC 2020 at the Savoy Hotel in London[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-breakfast-meeting-in-berlin-thursday-march-5/
LOCATION:Hilton Berlin\, Mohrenstraße 30\, Berlin\, Berlin\, 10117\, Germany
GEO:52.51217;13.392685
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Hilton Berlin Mohrenstraße 30 Berlin Berlin 10117 Germany;X-APPLE-RADIUS=500;X-TITLE=Mohrenstraße 30:geo:13.392685,52.51217
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200218T140000
DTEND;TZID=Europe/Amsterdam:20200218T190000
DTSTAMP:20260530T173318
CREATED:20200113T144740Z
LAST-MODIFIED:20200204T100242Z
UID:10000254-1582034400-1582052400@hsmai.eu
SUMMARY:HSMAI Meeting The Netherlands
DESCRIPTION:Target the right metric:\nHow to use Google to optimise hotel revenue and profit.\nTom van Gessel will discuss yield based marketing and how to design digital marketing models to maximise revenue and profit for hotels.\n\n*\n\n\n\nSpeaker information: \n\nTom van Gessel\, Amsterdam\, The Netherlands – Originally from Taiwan\, Tom has lived his entire life ‘abroad’ across 5 continents making travel part of Tom’s DNA. A graduate of Cornell University’s School of Hotel Administration\, his passion for travel combined with an affinity for e-commerce has contributed to an online travel career spanning over 17 years. \nTom successfully challenges the status quo to create value whether launching a new business\, driving negotiations\, or leading and inspiring teams. Tom’s extensive career is grounded in financial analysis through his New York based consulting and real estate/hotel finance roles. He made a career shift to online travel in 2003 when he was presented an opportunity to launch and grow Expedia’s Asia Pacific footprint across all travel products initiating a relocation to Australia\, his adopted nationality. Tom transitioned to Google as it offered an opportunity to understand the digital consumer and their expectations in a perpetually evolving travel space. He has since moved to The Netherlands in 2016 with Google and to experience his Dutch roots. \n\n  \n  \nWhen? February 18th\, 2020 \nTimes: Welcome at 14.00\, start educational part at 14.30. After the speaker there will be networking drinks. \nWhere? Park Plaza Victoria Amsterdam\, Damrak 1-5 \n  \nSIGN UP HERE!
URL:https://hsmai.eu/event/hsmai-meeting-the-netherlands/
LOCATION:Park Plaza Victoria Amsterdam\, Damrak 1-5\, Amsterdam\, 1012 LG\, Netherlands
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
GEO:52.3770823;4.8978958
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Park Plaza Victoria Amsterdam Damrak 1-5 Amsterdam 1012 LG Netherlands;X-APPLE-RADIUS=500;X-TITLE=Damrak 1-5:geo:4.8978958,52.3770823
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20200129T100000
DTEND;TZID=Europe/London:20200129T150000
DTSTAMP:20260530T173318
CREATED:20190813T121106Z
LAST-MODIFIED:20200124T120039Z
UID:10000246-1580292000-1580310000@hsmai.eu
SUMMARY:CHDM in London\, Wednesday January 29th 2020
DESCRIPTION:Certified Hospitality Digital Marketer (CHDM)\nHSMAI Region Europe will be in London for the CHDM certification on Wednesday January 29th 2020 at the Savoy Hotel in London \nWhen you sign up for the CHDM you also get access to webinars which will guide you through the book that has to be read before the class and exam. \nYou can sign up here!\nAre you working in digital marketing in the hotel industry? Looking for an edge to set you apart from your peers? Prove your skills and experience by earning a globally-recognized certification administered by HSMAI. \nCreated by hoteliers for hoteliers\, the CHDM recognises digital marketing professionals for their expertise in leveraging digital channels to maximize online revenues. CHDMs are the digital marketing experts hotels need today. \nOn Wednesday January 29th 2020 HSMAI Region Europe will host an interactive Digital Marketing workshop\, after which the participants will complete the globally recognised CHDM certification exam. \nThe certification workshop will take place in London. Venue to be announced. \nTrainer\n \nThe trainer for the day is Velit Dundar\, Director Ecommerce\, EMEA\, Radisson Hotel Group \nCritical thinker\, curious mind\, passionate about everything digital\, data\, technology and customers experience” – this is how Velit Dundar describes himself. Having spent almost 15 years in digital and ecommerce\, experiencing rapid changes and profound transformation\, Velit believes continuous learning and reinventing oneself is the only way to be successful in today’s fast paced environment. Velit Dundar is Director of Ecommerce EMEA at Radisson Hotel Group\, leading ecommerce operations\, digital acquisition\, digital analytics and tag management. Velit holds MSc in Digital Marketing from Manchester Metropolitan University and various certifications along with Tourism Degree and bachelor in Business Administration. Velit spends most of his time reading\, researching\, learning and travelling. \nVelit got certified for the Certified Hospitality Digital Marketer (CHDM) himself in 2016\, with HSMAI. \nWho?\nThis is the certification for hospitality sales\, marketing\, and revenue management professionals who want to: \n\ndemonstrate their proficiency globally\nexpand their current role or move into a digital role\nupskill and become more proficient\nbetter understand how digital marketing intersects with and impacts their areas of responsibility\n\n  \nToday’s CHDMs carry many titles including: \n\nDirector of eCommerce\nChief Commercial Officer\nVP or Director of Commerce\nVP or Director of Sales & Marketing\nVP or Director of Revenue Management\nCorporate & regional hotel marketer\nAgency employees who want to upskill on the digital field in hospitality\nGeneral Manager\nAsset Manager\nOwner\n\nPricing\nA series of webinars\, HSMAI Region Europe CHDM workshop\, digital CHDM Study Guide and certification exam. Workshop includes coffee\, tea and lunch. \nHSMAI Region Europe Members: EUR 695 ex. VAT\nNon-members: EUR 795 ex. VAT \nSign up here!\n  \nFor more information contact us: postbox@hsmai.eu
URL:https://hsmai.eu/event/chdm-in-london-wednsday-january-29th-2020/
LOCATION:The Savoy Hotel\, 2 Savoy Ct\, Strand\, London\, WC2R 0EZ\, United Kingdom
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
GEO:51.5102932;-0.1205788
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Savoy Hotel 2 Savoy Ct Strand London WC2R 0EZ United Kingdom;X-APPLE-RADIUS=500;X-TITLE=2 Savoy Ct\, Strand:geo:-0.1205788,51.5102932
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20200129T100000
DTEND;TZID=Europe/London:20200129T150000
DTSTAMP:20260530T173318
CREATED:20190813T120307Z
LAST-MODIFIED:20190927T074659Z
UID:10000245-1580292000-1580310000@hsmai.eu
SUMMARY:CRME in London\, Wednesday January 29th 2020
DESCRIPTION:Certified Hospitality Revenue Management Executive (CRME) Certification\n\nHSMAI Region Europe will be in London for the CRME certification on Wednesday January 29th 2020. \nOn Wednesday January 29th 2020 HSMAI Region Europe will host an interactive Revenue Management workshop\, after which the participants will complete the globally recognised CRME certification exam. \nSign up today!\nThe certification workshop will take place in London. Venue to be announced. \nWhen you sign up for the CRME you also get access to webinars which will guide you through the book that has to be read before the class and exam. \nThe more you know\, and the more you can prove you know\, the better ROI you can provide to your employer or prospective employer\, the more you can improve your company’s bottom line\, and the better you can position yourself in your chosen discipline. \nAbout the CRME\nThe CRME will certify you as:\nA professional in the field of revenue management and clearly conversant with its intricacies and importance\nCompetent to develop an infrastructure to support revenue management within the framework of an organization\nAble to maximize revenue opportunities and optimize profits by managing revenue\nCapable of making informed decisions to accept or reject pieces of business to meet overall organizational goals\nProficient at the art and science of revenue management \nPricing\nA series of webinars\, HSMAI Region Europe CRME workshop\, digital CRME Study Guide and certification exam. Workshop includes coffee\, tea and lunch. \nHSMAI Region Europe Members: EUR 695 ex. VAT\nNon-members: EUR 795 ex. VAT \nYou can sign up here! \nFor more information contact us: postbox@hsmai.eu \n  \nSo far HSMAI Region Europe has CRME certified many top professionals from each of the following companies: \n\nAccorHotels\nAvvio\ncitizenM Hotels\nChoice Hotels\nCopenhagen Admiral Hotel\nCrown Moran Hotel\nDeutsche Hospitality\nDiamond Resorts International\nDuetto\nFirst Hotels\nHotelPartner Yield Management\nHotel Tonight\nIDeaS Revenue Solutions\, a SAS Company\nIberostar\nInfData Analytics\nInfor\nInfor EasyRMS\nKempinski Hotels SA\nLouvre Hotels Group\nMövenpick Hotels & Resorts\nNordic Choice Hotels\nNorlandia Hotel Group\nOTA Insight\nParkdean Holidays\nPricematch\nReburg & Partners\nRedefine BDL Hotels Ltd\nRossi Boutique Hotel & SPA\nSagacity\nSabre Hospitality\nSANA Hotels\nScandic Hotels\nShort Stay Group\nSnapShot GmbH\nSokos Hotels\nStarboard Hotels\nSteigenberger Hotel Group\nThon Hotels\nTop Gahn Quality Coaching\nWordhotel Wings\n25hours Hotels
URL:https://hsmai.eu/event/crme-in-london-wednsday-january-29th-2020/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20200129T090000
DTEND;TZID=Europe/London:20200129T160000
DTSTAMP:20260530T173318
CREATED:20190828T152750Z
LAST-MODIFIED:20200124T122046Z
UID:10000247-1580288400-1580313600@hsmai.eu
SUMMARY:HSMAI Region Europe Commercial Director Roundtable
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1576145501755{margin-bottom: 0px !important;}”] \nFollowed by the ROC and the Sales Leader Forum on January 28 in London:\nHSMAI REGION EUROPE EXCLUSIVE ROUNDTABLE\nThis event is by INVITATION-ONLY and you will meet with 20 other leaders \nWednesday\, January 29th\, 2020 from 9:00 AM to 4:00 PM at the Savoy Hotel in London \n  \n[/vc_column_text][vc_separator color=”custom” accent_color=”#dea964″][vc_column_text css=”.vc_custom_1576144989140{margin-bottom: 0px !important;}”]The moderator for the day is Dr. Kelly McGuire. Amanda Elder and Eric Brun will share their thoughts on important issues and initiate the discussion[/vc_column_text][vc_separator color=”custom” accent_color=”#dea964″][vc_column_text css=”.vc_custom_1576145384080{margin-bottom: 0px !important;}”] \nCurrent state of the commercial functions in the hospitality and challenges and opportunities we will face \nBy Dr. Kelly McGuire. Followed by an extensive discussion[/vc_column_text][vc_separator color=”custom” accent_color=”#dea964″][vc_column_text css=”.vc_custom_1576145194797{margin-bottom: 0px !important;}”]What role does a customer loyalty programme play in todays environment. How marketing your loyalty programme is a key in revenue strategy \nBy Amanda Elder\, Chief Commercial Officer Kempinski Hotels[/vc_column_text][vc_separator color=”custom” accent_color=”#dea964″][vc_column_text css=”.vc_custom_1576145280394{margin-bottom: 0px !important;}”]Playing the Loyalty game differently \nBy Eric Brun\, Senior Vice President Commercial Europe\, Africa\, Middle East and South West Asia\, Hyatt[/vc_column_text][vc_separator color=”custom” accent_color=”#dea964″][vc_column_text css=”.vc_custom_1576145317550{margin-bottom: 0px !important;}”]\nSign up here!\n[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-region-europe-chief-commercial-officers-roundtable/
LOCATION:The Savoy Hotel\, 2 Savoy Ct\, Strand\, London\, WC2R 0EZ\, United Kingdom
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
GEO:51.5102932;-0.1205788
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Savoy Hotel 2 Savoy Ct Strand London WC2R 0EZ United Kingdom;X-APPLE-RADIUS=500;X-TITLE=2 Savoy Ct\, Strand:geo:-0.1205788,51.5102932
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20200128T080000
DTEND;TZID=Europe/London:20200128T210000
DTSTAMP:20260530T173318
CREATED:20190531T140114Z
LAST-MODIFIED:20191101T104537Z
UID:10000237-1580198400-1580245200@hsmai.eu
SUMMARY:HSMAI ROC AND THE HSMAI AWARDS BACK TO LONDON
DESCRIPTION:HSMAI ROC 2020\nTake The Lead in Revenue Strategy\nTuesday January 28th 2020\nThe Savoy Hotel in London\n \nHSMAI Region Europe is moving ROC and The HSMAI Europe Awards back to London!\nPress here to visit our ROC page!\nPlease save the date and sign up for ROC already today to secure space for you and your team on the early bird rate!\nWelcome to Europe’s number one place for the latest trends and news in Revenue Optimisation\, Digital Marketing and Distribution for the travel and hospitality industry. HSMAI ROC 2020 will prepare attendees to take the lead in revenue strategy. The educational sessions are focused on elevating leadership and business acumen\, anticipating and responding to headwinds\, aligning sales\, marketing\, and revenue optimisation efforts\, adapting to the ever-changing landscape of hospitality technology\, and driving profit throughout the customer journey. \nSave the dates!\n  \n\nTuesday January 28th\n\nHSMAI ROC 2020\nSales Leaders Forum\nThe HSMAI Europe Awards\n\n  \n  \n  \n  \n  \nWednesday January 29th\nChief Commercial Officer/Commercial Director Roundtable \nBy invitation only \nPre workshop for CRME certification\nBecome a Certified Revenue Management Executive \nPre workshop for CHMD certification\nBecome a Certified Hospitality Digital Marketer \n(venue TBA) \n 
URL:https://hsmai.eu/event/hsmai-roc-and-the-awards-back-to-london/
LOCATION:The Savoy Hotel\, 2 Savoy Ct\, Strand\, London\, WC2R 0EZ\, United Kingdom
GEO:51.5102932;-0.1205788
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Savoy Hotel 2 Savoy Ct Strand London WC2R 0EZ United Kingdom;X-APPLE-RADIUS=500;X-TITLE=2 Savoy Ct\, Strand:geo:-0.1205788,51.5102932
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20200128T080000
DTEND;TZID=Europe/London:20200128T180000
DTSTAMP:20260530T173318
CREATED:20191018T144133Z
LAST-MODIFIED:20191212T095605Z
UID:10000252-1580198400-1580234400@hsmai.eu
SUMMARY:HSMAI Sales Leader Forum Europe
DESCRIPTION:Press here for the programme and to sign up!
URL:https://hsmai.eu/event/hsmai-sales-leader-forum-europe/
LOCATION:London\, London\, England\, United Kingdom
GEO:51.5073509;-0.1277583
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200109T180000
DTEND;TZID=Europe/Amsterdam:20200109T233000
DTSTAMP:20260530T173318
CREATED:20190604T070851Z
LAST-MODIFIED:20190605T100235Z
UID:10000241-1578592800-1578612600@hsmai.eu
SUMMARY:The HSMAI Awards Norway
DESCRIPTION:
URL:https://hsmai.eu/event/hsmai-awards/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200109T120000
DTEND;TZID=Europe/Amsterdam:20200109T170000
DTSTAMP:20260530T173318
CREATED:20190604T070651Z
LAST-MODIFIED:20190604T070651Z
UID:10000240-1578571200-1578589200@hsmai.eu
SUMMARY:HSMAI Møte- og Eventbørsen
DESCRIPTION:
URL:https://hsmai.eu/event/hsmai-mote-og-eventborsen/
LOCATION:Scandic Fornebu\, Martin Linges vei 2\, Fornebu\, 1364\, Norway
GEO:59.8937788;10.6296802
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Scandic Fornebu Martin Linges vei 2 Fornebu 1364 Norway;X-APPLE-RADIUS=500;X-TITLE=Martin Linges vei 2:geo:10.6296802,59.8937788
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20191210T140000
DTEND;TZID=Europe/Amsterdam:20191210T190000
DTSTAMP:20260530T173318
CREATED:20191008T110631Z
LAST-MODIFIED:20191125T150338Z
UID:10000251-1575986400-1576004400@hsmai.eu
SUMMARY:HSMAI Afternoon Meeting Amsterdam
DESCRIPTION:Join our HSMAI Afternoon Meeting in Amsterdam\n \nTuesday December 10th\n@ Heineken Experience\, de Molenzolder\n14:00 – 19:00\nIncl. Tour\, Networking and Drinks\n*\nHeineken Experience; A look into our data driven journey. How to enhance and expand the experience of your guests through digital?\nBy Benjamin David\, Digital Marketing Specialist\, The HEINEKEN Company \n\n  \n  \n \n\nHow to sell when customers do not know they need you?\nBy Benjamin Devisme\, VP Sales\, Quicktext \n\n\n  \n  \n  \n  \nAfter the presentations we will enjoy: \n  \n \nA Short Tour. Martijn van Assendelft de Coningh (Event en Conference Sales Agent – the HEINEKEN Company) will take us on a short tour of the Heineken Experience. \n\n  \n  \n  \n \nNetworking drinks. We will finish the day with drinks at the beautiful bar of the Molenzolder at Heineken Experience\, with great beers and tasty snacks! Let us cheers to what the new year may bring! \n\n\n\n\n\n  \n  \n  \nSign up now!
URL:https://hsmai.eu/event/hsmai-afternoon-meeting-amsterdam/
LOCATION:Molenzolder – Heineken Experience\, Stadhouderskade 78\, Amsterdam\, 1072 AE\, Netherlands
ORGANIZER;CN="HSMAI Holland":MAILTO:postbox@hsmai.eu
GEO:52.3577377;4.8918563
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Molenzolder – Heineken Experience Stadhouderskade 78 Amsterdam 1072 AE Netherlands;X-APPLE-RADIUS=500;X-TITLE=Stadhouderskade 78:geo:4.8918563,52.3577377
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20191204T080000
DTEND;TZID=Europe/Amsterdam:20191204T100000
DTSTAMP:20260530T173318
CREATED:20190604T070513Z
LAST-MODIFIED:20191108T133315Z
UID:10000239-1575446400-1575453600@hsmai.eu
SUMMARY:HSMAI Christmas Breakfast Oslo
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1573213835567{margin-bottom: 0px !important;}”]\nHSMAI Julefrokost\nOnsdag 4. desember fra 08:00-10:00\nLatter\, Aker Brygge\n \nVelkommen til HSMAI sitt siste frokostmøte i 2019.  \nDet blir servert en deilig julefrokost og vi lover deg en fantastisk julestemning.  \n  \n[/vc_column_text][vc_btn title=”Meld deg på i dag!” color=”green” align=”center” i_icon_fontawesome=”fa fa-ticket” add_icon=”true” link=”url:https%3A%2F%2Fwww.eventbrite.co.uk%2Fe%2Fhsmai-christmas-breakfast-in-oslo-tickets-79679853587||target:%20_blank|”][mk_table]\n\n\n\n\nTid\n\n\nProgram\n\n\n\n\n\n08:00-08:30\nRegistrering og julefrokost\n\n\n08:30-09:10\n\nHvordan løfte den kommersielle kulturen og oppnå fantastiske resultater? \nThon Hotels ble Årets Resultatskaper i 2018 og har løftet den kommersielle kulturen til et nytt nivå. Hvordan bli den betrodde rådgiver? \nAv Per Griwell\, Kommersiell Direktør Thon Hotels og Vice Chair\, HSMAI Region Europe Sales Advisory Board \nPer Griwell er en erfaren kommersiell VP med lang fartstid i hotellbransjen. Han har også mange års erfaring fra SAS med fokus på Salg og Marketing. Per har vært med i HSMAI Sales Executive Advisory Board i et par år og ble nettopp valgt som ny Vice Chair for denne gruppen. \n\n\n\n09:15-09:45\n\nHow to sell when customers do not know they need you? \nAv Benjamin Devisme\, VP Sales\, Quicktext \nBenjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. Co-founder & Evangelist of Quicktext\, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience. \n\n\n\n09:45-10:00\nAvslutning\n\n\n\n\n\n\n\n[/mk_table][vc_btn title=”Meld deg på i dag!” color=”green” align=”center” i_icon_fontawesome=”fa fa-ticket” add_icon=”true” link=”url:https%3A%2F%2Fwww.eventbrite.co.uk%2Fe%2Fhsmai-christmas-breakfast-in-oslo-tickets-79679853587||target:%20_blank|”][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-christmas-breakfast-oslo/
LOCATION:Latter\, Holmens gate 1\, Oslo\, 0250\, Norway
ORGANIZER;CN="HSMAI Norway":MAILTO:postbox@hsmai.no
GEO:59.9108145;10.7267673
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Latter Holmens gate 1 Oslo 0250 Norway;X-APPLE-RADIUS=500;X-TITLE=Holmens gate 1:geo:10.7267673,59.9108145
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20191203T080000
DTEND;TZID=Europe/Amsterdam:20191203T100000
DTSTAMP:20260530T173318
CREATED:20190529T140328Z
LAST-MODIFIED:20191107T121440Z
UID:10000233-1575360000-1575367200@hsmai.eu
SUMMARY:HSMAI breakfast meeting in Stockholm
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1573119792667{margin-bottom: 0px !important;}”]\nHSMAI Breakfast Meeting in Stockholm\n\nTuesday December 3rd\n@ Nordic Light Hotel\nVasaplan 7\, 111 20 Stockholm\nWelcome to HSMAI breakfast meeting in Stockholm Tuesday December 3rd. It is FREE to attend if you are working directly in the hotel and travel industry! \n  \n[/vc_column_text][vc_btn title=”Sign up today!” color=”green” align=”center” i_icon_fontawesome=”fa fa-ticket” add_icon=”true” link=”url:https%3A%2F%2Fwww.eventbrite.co.uk%2Fe%2Fhsmai-breakfast-meeting-in-stockholm-tickets-79570618863||target:%20_blank|”][/vc_column][/vc_row][vc_row][vc_column][mk_table]\n  \n\n\n\nTime\nProgramme\n\n\n\n\n08:00-08:30\nBreakfast and registration\n\n\n08:30-09:05\n\nProfitability and challenge a few traditional practices on revenue management \nBy Benedicte Ollagnon\, Regional Director of Sales at Duetto \nAfter having spent many years in the hospitality industry in sales and account management roles\, Benedicte joined HRS as a partner director then moved to a global partnership role with American Express GBT. Benedicte has now joined Duetto as a regional director of sales for the Nordics and France. \n\n\n\n09:05-09:45\n\nHow to sell when customers do not know they need you? \nBy Benjamin Devisme\, VP Sales\, Quicktext \nBenjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext\, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience. \n\n\n\n09:45-10:00\nCoffee & networking\n\n\n\n[/mk_table][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-breakfast-meeting-in-stockholm/
LOCATION:Nordic Light Hotel Stockholm\, Vasaplan 7
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
GEO:59.3325931;18.0570653
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Nordic Light Hotel Stockholm Vasaplan 7;X-APPLE-RADIUS=500;X-TITLE=Vasaplan 7:geo:18.0570653,59.3325931
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20191112T090000
DTEND;TZID=Europe/Amsterdam:20191112T233000
DTSTAMP:20260530T173318
CREATED:20191024T192839Z
LAST-MODIFIED:20191024T194025Z
UID:10000253-1573549200-1573601400@hsmai.eu
SUMMARY:HSMAI and Cvent in Berlin
DESCRIPTION:Hospitality Leadership Summit BERLIN\n \nWe would be thrilled if you would join us for this exclusive\, invitation only\, breakfast round table. During the summit we will be discussing the latest trends within\, the MICE world\, leading a successful sales team and maximising the MICE tools available\n \n \nPress here for more information and to sign up!\n\nFrom HSMAI you will meet Michael Hucho. He will be presenting Customer Centricity – a digital or a human challenge? \nMichael Hucho\, being a true hotelier since over 30 years\, is an entrepreneurial challenger when it comes to “digital hospitality”. While e-commerce\, online distribution\, loyalty and CRM all seem to be quite technical disciplines in modern hotel cooperations\, it all comes back to what counts the most – the human factor in leadership. Customer centricity is at stake and will be the “make it or brake it“ element for those who strive to play a leading role in tomorrows travel markets. Michael Hucho\, as a leading management expert in online travel\, knows about the necessity of braking outdated organisational silos\, changing work and leadership culture and how to set a clear focus on the key opportunities for future success. \nMichael Hucho\, Member of the HSMAI Region Europe Customer & Distribution Advisory Board \n\n \nMeet also Kathleen Garcia\, Vice President Hospitality Cloud \n 
URL:https://hsmai.eu/event/hsmai-and-cvent-in-berlin/
LOCATION:Hotel Adlon Kempinski\, Unter den Linden 77\, Berlin\, 10117\, Germany
GEO:52.5156672;13.3800591
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Hotel Adlon Kempinski Unter den Linden 77 Berlin 10117 Germany;X-APPLE-RADIUS=500;X-TITLE=Unter den Linden 77:geo:13.3800591,52.5156672
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20191029T120000
DTEND;TZID=Europe/Amsterdam:20191029T190000
DTSTAMP:20260530T173318
CREATED:20190530T083401Z
LAST-MODIFIED:20191015T173626Z
UID:10000236-1572350400-1572375600@hsmai.eu
SUMMARY:The HSMAI Day Holland
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nThe HSMAI Day Holland\nPestana Amsterdam Riverside (Amsteldijk 67)\nTuesday October 29th from 12.00 – 19.00\n \nIt is free to attend for members if you are working directly in the Hotel & Travel industry!\nSign up here!\nDESIGN THINKING\n \nDesign Thinking was the main topic for HSMAIs Curate last month in London. Due to the great feedback we will put focus on this topic in several cities in Europe\, starting with Amsterdam! \n  \nDESIGN THINKING — we think this could be another industry game-changer: design thinking\, a human-centred approach to creative problem solving that has major implications for the business of hospitality\, especially when it comes to powering innovations that harness the convergence of sales\, marketing\, and revenue optimisation. We will have interactive discussions\, and collaborative brainstorming. \nDesign Thinking – Human-Centered Problem Solving  \nA human-centered approach to creative problem solving that companies of all sizes can use to address seemingly insurmountable challenges. \n  \n[/vc_column_text][mk_table style=”style2″]\n\n\n\nTime\nTopic\n\n\n\n\n12:00-13:00\nRegistration\, Lunch & Networking\n\n\n13:00-13:10\nWelcome \nBy Ingunn Hofseth\, President & CEO\, HSMAI Region Europe\n\n\n13.10-13:30\n\n \nSocial Enterprising: The need for a collaborative approach in the tightening Hospitality labour market \nLennart Maas has many years of international experience as a manager. He is a strong believer of a collaborative approach to improve the Dutch labor market in hospitality and has therefore founded the first Dutch Hospitality day. Listen to Lennart sharing his vision on an essential part of our hospitality business; people. \nBy Lennart Maas\, General Manager\, Park Plaza Victoria Amsterdam and Founder of ‘Nationale Horecadag’\n\n\n13:30-14:00\n\nUsing Technology to Deliver a Personalised Guest Experience \nFounder of Avvio.com and more than a tad obsessed with delivering innovative technologies and new distribution networks to grow direct bookings for hotels. Make sure you join us to listen to his experience \nBy Frank Reeves\, Co-founder & CEO\, AVVIO \n\n\n\n14:00-14:20\nCoffee break and networking\n\n\n14:20-15:35\n\nDesign Thinking – Human Centered problem solving \nWe will show examples on how you can use Design Thinking to the problem of fostering collaboration among disciplines\, teams and functions. \n \nBy Josje van Dongen\, Head of Innovation and Hotel Management Track\, Hotel Management School Maastricht and Chair of HSMAI Region Europe Innovation Advisory Board  \nand Geoff Maree\, Sr Lecturer Innovation\, Design and Imagineering\, Academy of Hotel & Facility Management – Breda University and Member of HSMAI Region Europe Innovation Advisory Board \n\n\n\n15:35-15:50\nCoffee break and networking\n\n\n15:50-18:00\nDesign Thinking Continued – Interactive session \nBy Josje van Dongen\, Head of Innovation and Hotel Management Track\, Hotel Management School Maastricht and Chair of HSMAI Region Europe Innovation Advisory Board  \nand Geoff Maree\, Sr Lecturer Innovation\, Design and Imagineering\, Academy of Hotel & Facility Management – Breda University and Member of HSMAI Region Europe Innovation Advisory Board \n\n\n\n18.00-19:00\nWrap up followed by Drinks and Networking\n\n\n\n[/mk_table][/vc_column][/vc_row]\n  \nCancellation Policy\nIf you register\, we expect you to attend. If\, for any reason\, you are not able to attend please let us know by phone\, text message or e-mail. \nYou can cancel your registration until 48 hours before the start of the event. After that and in case of no-show we will charge you € 95\,- plus VAT. Thank you for your understanding. \n 
URL:https://hsmai.eu/event/the-hsmai-day-holland/
LOCATION:Pestana Amsterdam Riverside\, Amsteldijk 67\, Amsterdam\, 1074 HZ\, Netherlands
ORGANIZER;CN="HSMAI Holland":MAILTO:postbox@hsmai.eu
GEO:52.3533681;4.907164
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Pestana Amsterdam Riverside Amsteldijk 67 Amsterdam 1074 HZ Netherlands;X-APPLE-RADIUS=500;X-TITLE=Amsteldijk 67:geo:4.907164,52.3533681
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20191025T080000
DTEND;TZID=Europe/Amsterdam:20191025T100000
DTSTAMP:20260530T173318
CREATED:20190604T070307Z
LAST-MODIFIED:20191009T090325Z
UID:10000238-1571990400-1571997600@hsmai.eu
SUMMARY:HSMAI and Norsk Reiseliv Breakfast Meeting Oslo
DESCRIPTION:HSMAI og Norsk Reiseliv Frokostmøte\nFredag 25. oktober kl 08.00 – 10.00\nBA3\, i Bygdøy Allé 3\, Oslo\nRegjeringen forslår i sitt forslag til Statsbudsjett for 2020\, som ble lagt frem mandag 7. oktober 2019 å kutte i støtten til internasjonal reiselivsmarkedsføring med 51\,5 mill kroner. Dette er et kutt på 22 prosent\, fra dagens budsjettramme på 231\,5 mill kroner til 180 mill kroner i 2020. \nReiselivsnæringen er en av verdens raskest voksende næringer\, der Norge har gode forutsetninger for å delta. Dersom dette skal lykkes i en stadig tøffere internasjonal konkurranse og vi skal sikre vekst i reiselivet også utenfor sommersesongen\, må de offentlige bevilgningene til profilering og markedsføring styrkes ikke kuttes. I Granavolden-plattformen presiserer Regjeringen tydelig at reiseliv er en av næringene med vekstmuligheter som Norge skal satse på og at merkevarebyggingen av Norge som reisemål skal styrkes. Med dette som utgangspunkt hadde reiselivet positive forventninger til Statsbudsjettet for 2020\, men slik ble det ikke. Betyr dette at reiseliv ikke anses som viktig eller er det en bevisst nedbygging av reiselivet fra myndighetenes side\, hvor reiselivets rolle som en distriktsbasert næring ikke lenger betyr noe? Vi utfordrer politikerne på dette spørsmålet i en debatt med politikere\, ledere fra reiselivet og organisasjonene. \nMeld deg på her\, det er gratis for HSMAI medlemmer
URL:https://hsmai.eu/event/hsmai-breakfast-meeting-oslo-3/
LOCATION:BA3\, Bygdøy Allé 3\, Oslo\, 0257\, Norway
ORGANIZER;CN="HSMAI Norway":MAILTO:postbox@hsmai.no
GEO:59.9151529;10.7169801
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=BA3 Bygdøy Allé 3 Oslo 0257 Norway;X-APPLE-RADIUS=500;X-TITLE=Bygdøy Allé 3:geo:10.7169801,59.9151529
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Paris:20191001T130000
DTEND;TZID=Europe/Paris:20191001T160000
DTSTAMP:20260530T173318
CREATED:20190712T094055Z
LAST-MODIFIED:20191001T113621Z
UID:10000244-1569934800-1569945600@hsmai.eu
SUMMARY:The HSMAI Day in Paris
DESCRIPTION:[vc_row][vc_column][vc_column_text] \nWelcome to The HSMAI Day in Paris\nJoin our event and get new insights and ideas on how you can improve your results\nTuesday October 1st from 1 pm-4 pm \nfollowed by drinks and networking\n@ CitizenM Gare de Lyon\nAddress: 8 rue Van Gogh\nIt is free to attend if you are working directly in the Hotel & Travel industry!\nA limited number of seats is available on a first-come-first-served basis\nPress here to sign up!\n  \nThe educational programme:\n[/vc_column_text][mk_table]\n\n\n\n\nTime\ntopic\n\n\n\n\n\n\n13:00-14:00\nRegistration and networking\n\n\n\n\n14:00-14:10\n\nWelcome \nBy Ingunn Hofseth\, President & CEO\, HSMAI Region Europe \n\n\n\n\n\n14:10-14:20\n\nArthur Waller\, founder of PriceMatch\, will be the moderator for the day (He will be speaking French) \nArthur is a startup enthusiast and occasionally also an investor and mentor. He founded PriceMatch with some friends (mostly economists and software developers). PriceMatch focused on industrializing and democratizing revenue management. They build algorithms predicting future demand and giving price recommendations to hotels. \nPriceMatch has been acquired by Booking.com in May 2015\, and integrated within its new B2B software suite for hotels\, called BookingSuite. \n\n\n\n\n\n14:20-14:55\n\nRevenue Management is relevant for all types of properties\, from 5 star properties to budget brands to hostels. How does Accor manage Revenue Management for a budget brand in comparison to a luxury hotel? (The presentation will be done in English) \nBy Cynthia Paynter\, Vice President Pricing and Revenue Management at Accor \nCynthia has 20+ years multi-disciplined hospitality and revenue management technology\, sales\, project management\, and training expertise in providing effective business solutions through innovation\, culture\, analytics\, and business process re-engineering to improve performance and profits \nIncluded questions \n\n\n\n\n\n14:55-15:05\nCoffee break and networking\n\n\n\n\n15:05-15:40\n\nWhy automating the revenue strategy is the only way forward to deliver more topline? (The presentation will be done in French) \nBy Benedicte Ollagnon\, Regional Director of Sales at Duetto \nAfter having spent many years in the hospitality industry in sales and account management roles\, Benedicte joined HRS as a partner director then moved to a global partnership role with American Express GBT. Benedicte has now joined Duetto as a regional director of sales for France. \nIncluded questions \n\n\n\n\n\n15:40-16:15\n\nHow to take control of your distribution using Google (The presentation will be done in French) \nBy Aude Naveilhan\, Country Manager France at Mirai \nMirai is the hotelier’s partner in the common objective of maximising the potential of direct sales\, commercial independence\, reduction of distribution costs and access without intermediaries to the highest number of potential clients\, always within the general framework that these actions contribute to increase the hotel’s profits. \nIncluded questions \n\n\n\n\n\n16:15\nDrinks and networking\n\n\n\n\n[/mk_table][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]\nPress here to sign up! A limited number of seats is available on a first-come-first-served basis \n[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-day-france/
LOCATION:citizenM Gare de Lyon\, 8 rue Van Gogh\, Paris\, 75012\, France
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
GEO:48.8433237;2.3715776
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=citizenM Gare de Lyon 8 rue Van Gogh Paris 75012 France;X-APPLE-RADIUS=500;X-TITLE=8 rue Van Gogh:geo:2.3715776,48.8433237
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190926T083000
DTEND;TZID=Europe/Amsterdam:20190926T110000
DTSTAMP:20260530T173318
CREATED:20190529T140718Z
LAST-MODIFIED:20191031T170358Z
UID:10000234-1569486600-1569495600@hsmai.eu
SUMMARY:HSMAI Breakfast Meeting in Stockholm
DESCRIPTION:More information to come. Press here to sign up!
URL:https://hsmai.eu/event/hsmai-breakfast-meeting-in-stockholm-2/
LOCATION:Vasamuseet\, Galärvarvsvägen 14\, Stockholm\, Stockholm\, 115 21
GEO:59.3282621;18.091683
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Vasamuseet Galärvarvsvägen 14 Stockholm Stockholm 115 21;X-APPLE-RADIUS=500;X-TITLE=Galärvarvsvägen 14:geo:18.091683,59.3282621
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190924T143000
DTEND;TZID=Europe/Amsterdam:20190924T180000
DTSTAMP:20260530T173318
CREATED:20190530T082836Z
LAST-MODIFIED:20190917T090027Z
UID:10000235-1569335400-1569348000@hsmai.eu
SUMMARY:HSMAI at Gastvrij Rotterdam
DESCRIPTION:‘Van contact naar contract’ \nOp naar een Mens- en  Gastgerichte Cultuur\ndoor Josée Blanken \n \n  \n—– \nProgramma:\n14.30 – 15.00 \nOntvangst \n 15.00 – 16.30  \nPresentatie \n* \n‘Van contact naar contract’  \ndoor Josée Blanken \n16.30 – 18:00 \nBezoek Gastvrij + Netwerk Borrel \n(Toegangskaarten voor de Gastvrij-vloer worden verzorgd) \n  \n—– \nSpreker van de dag:\nJosée Blanken – Josée was al bekend met HSMAI vanwege haar tijd als branchedirecteur Hospitality bij Tempo-Team Group\, waar zij landelijk verantwoordelijk was voor ‘de lekkerste branche van Tempo-Team’. Inmiddels heeft ze ruim 10 jaar leidinggevende ervaring en is geaccrediteerd MBTI en DISC-drijfveren coach. In 2018 is zij gecertificeerd als systemisch coach en officieel NOBCO-coach.  \nJosée werkte voorheen als Hostmanship Trainer; de kunst mensen het gevoel te geven dat ze welkom zijn. Nu is zij als zelfstandig ondernemer o.a. werkzaam als Organisatie Adviseur bij Healthy Company Consultants B.V. (www.healthycc.nl) en als (organisatie)coach (www.betrokkenheidwerkt.nl). Daarnaast is zij sinds 2017 voorzitter van de Stichting The Touchables\, welke gericht is op het tastbaar maken van klantbeleving (www.thetouchables.nl). \n  \nSIGN UP HERE
URL:https://hsmai.eu/event/hsmai-at-gastvrij-rotterdam/
LOCATION:Rotterdam Ahoy\, Ahoyweg 10\, Rotterdam\, 3084 BA\, Netherlands
ORGANIZER;CN="HSMAI Holland":MAILTO:postbox@hsmai.eu
GEO:51.8827599;4.4882087
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Rotterdam Ahoy Ahoyweg 10 Rotterdam 3084 BA Netherlands;X-APPLE-RADIUS=500;X-TITLE=Ahoyweg 10:geo:4.4882087,51.8827599
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20190919T123000
DTEND;TZID=Europe/Oslo:20190919T180000
DTSTAMP:20260530T173318
CREATED:20190605T065029Z
LAST-MODIFIED:20190813T132855Z
UID:10000242-1568896200-1568916000@hsmai.eu
SUMMARY:The HSMAI Day Norway
DESCRIPTION:National event. Press here to read more.\n 
URL:https://hsmai.eu/event/the-hsmai-day-norway/
LOCATION:Grand Hotel Oslo\, Karl Johans gate 31\, 0159\, Oslo\, Norway
GEO:59.9141652;10.7398777
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Grand Hotel Oslo Karl Johans gate 31 0159 Oslo Norway;X-APPLE-RADIUS=500;X-TITLE=Karl Johans gate 31\, 0159:geo:10.7398777,59.9141652
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20190912T120000
DTEND;TZID=Europe/London:20190912T183000
DTSTAMP:20260530T173318
CREATED:20190416T122502Z
LAST-MODIFIED:20190911T134513Z
UID:10000179-1568289600-1568313000@hsmai.eu
SUMMARY:The HSMAI Day UK
DESCRIPTION:This year´s HSMAI Day UK will take place at beautiful St James Court Hotel in London which is part of Taj Hotels \nThe HSMAI Day\, UK\nThursday 12 September from 12:00 pm – 6:30 pm (including networking and drinks)\nLunch and networking from 12-1 pm\n \nSt James Court Hotel\, 54 Buckingham Gate\, Westminster\, London \nPress here to download the programme \nIt is free for HSMAI members working directly in the Hotel & Travel industry! \nPress here to sign up!\nUnderstanding the true value of loyalty programmes\nWho Should Attend: \n\nHotel ownership groups that wonder about the value of the loyalty programme (after all\, the owner may think “if it is such a strong brand\, why do I need a Loyalty programme?”)\nThose who want to know how to calculate the value of such programmes\nOthers involved in managing those guests who are part of the hotel’s loyalty programme\nRevenue managers who must learn to incorporate loyalty into their forecasting\n\nFollowing the educational programme we open for networking and drinks until 6:30 pm \nPress here to sign up! It is free from HSMAI members working directly in the Hotel & Travel industry!\nAs a member of HSMAI you can attend the HSMAI Day for free now. This is a new arrangement since last year\, linked to several changes and the new membership prices. Depending on what membership your company has with HSMAI\, you can have a certain amount of participants attending the HSMAI Day free of charge. \nIf you have any questions\, please contact Benedicte on bgb@hsmai.no \n  \nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast) Book HERE. The hotel is very popular so it fills up very quickly. First come first served! \n 
URL:https://hsmai.eu/event/hsmai-day-uk/
LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom
GEO:51.4985154;-0.1374068
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=St James Court Hotel 54 Buckingham Gate Westminster London SW1E 6AF United Kingdom;X-APPLE-RADIUS=500;X-TITLE=54 Buckingham Gate\, Westminster:geo:-0.1374068,51.4985154
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20190912T080000
DTEND;TZID=Europe/London:20190912T130000
DTSTAMP:20260530T173318
CREATED:20190416T122248Z
LAST-MODIFIED:20190909T170336Z
UID:10000177-1568275200-1568293200@hsmai.eu
SUMMARY:HSMAI Region Europe Leadership day- Internal event
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1562841178027{margin-bottom: 0px !important;}”]\n\nThis year´s Leadership Day will take place at beautiful St James Court Hotel in London which is part of Taj Hotels\nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast)\nBook HERE. The hotel is very popular so it fills up very quickly. First come first served!\n \nPress here to sign up\nTarget group: The Leadership Day is an internal event\, just for our Advisory Board members from the industry\, staff and the sponsors for the event. \nThe Leadership Day gives HSMAI Europe volunteers the opportunity to discuss and analyse the industry’s organisational challenges together with their peers in the hospitality industry. The programme will start at 8 am and last until 12pm followed lunch together with the participants at The HSMAI Day UK. \n  \nProgramme:[/vc_column_text][mk_table style=”style2″]\n\n\n\n\nTime\nWhat\n\n\n\n\n\n\n07:30-08:00\nRegistration Networking coffee\n\n\n\n\n08:00- 08:15\n\nWelcome and update by Ingunn Hofseth\, President & CEO\, HSMAI Region Europe \n  \n  \n  \n  \n \nThe Moderator for the day is Anant Vithlani\, Vice President Sales in Nordic Choice Hotels and Chair of the HSMAI Region Europe Sales Advisory Board \n\n\n\n\n\n08:15-08:45\nPersonal introduction by all attendees\n\n\n\n\n08:45-10:15\nThe program will start with separate meetings of the six Advisory Boards\nAll meetings will take place in the same room. One round table per Advisory Board.\n\n\n\n\n10:15-12:00\nPresentations and Discussions\nThe chairs and others from the HSMAI Region Europe Advisory Boards will present what they have done and will do for the coming year and also to discuss current trends and challenges of the industry. The meeting give opportunities for executives to engage in a highly interactive roundtable format unique to HSMAI Region Europe\, facilitating a deeper understanding of the factors driving change\, and enabling them to find answers specific to their own business.You will hear from our six Advisory Boards: \n\nRevenue Optimisation\nDistribution\nMarketing and Branding\nSales\nInnovation\nPeople & Culture\n\nYou will also meet some of our sponsors\n\n\n\n\n12:00-13:00\nLunch together with the participants at The HSMAI Day UK\n\n\n\n\n[/mk_table][vc_column_text css=”.vc_custom_1562841129203{margin-bottom: 0px !important;}”]\n\nA big thank you to our sponsors!\n  \n \n  \n  \n \n  \n  \n \n  \n  \n \n  \n  \n[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-region-europe-leadership-day-internal-event/
LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom
GEO:51.4985154;-0.1374068
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=St James Court Hotel 54 Buckingham Gate Westminster London SW1E 6AF United Kingdom;X-APPLE-RADIUS=500;X-TITLE=54 Buckingham Gate\, Westminster:geo:-0.1374068,51.4985154
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20190911T123000
DTEND;TZID=Europe/London:20190911T203000
DTSTAMP:20260530T173318
CREATED:20190416T121409Z
LAST-MODIFIED:20190909T230538Z
UID:10000175-1568205000-1568233800@hsmai.eu
SUMMARY:HSMAI Region Europe Curate- An HSMAI Executive Insights Forum
DESCRIPTION:An HSMAI Executive Insights Forum event included lunch and dinner \nThe main topic for the Curate this fall will be DESIGN THINKING — we think this could be another industry game-changer: design thinking\, a human-centred approach to creative problem solving that has major implications for the business of hospitality\, especially when it comes to powering innovations that harness the convergence of sales\, marketing\, and revenue optimisation. Our vision is to build an agenda with our signature mix of thought-provoking speakers from inside and outside our industry\, interactive discussions\, and collaborative brainstorming. \nPress here to download the programme\nThe Curate will take place at the beautiful St James Court Hotel in London which is part of Taj Hotels. \n  \nSign up here! \nIt is free to attend for Organisational HSMAI members!\nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast). Book HERE. The hotel is very popular so it fills up very quickly. First come first served!
URL:https://hsmai.eu/event/hsmai-region-europe-curate-an-hsmai-executive-insights-forum/
LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom
GEO:51.4985154;-0.1374068
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=St James Court Hotel 54 Buckingham Gate Westminster London SW1E 6AF United Kingdom;X-APPLE-RADIUS=500;X-TITLE=54 Buckingham Gate\, Westminster:geo:-0.1374068,51.4985154
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190909
DTEND;VALUE=DATE:20190912
DTSTAMP:20260530T173319
CREATED:20190628T123219Z
LAST-MODIFIED:20190902T081731Z
UID:10000243-1567987200-1568246399@hsmai.eu
SUMMARY:Excelling at Customer Centricity\, the ECC Programme
DESCRIPTION:An Executive Coach Certification aiming for a pledge to excellence!\nExcelling at Customer Centricity\, the ECC Programme\, is an Executive Coach Certification with the aim for\nparticipants to become enablers of a culture of customer centric excellence.\nComing up in London\, September 9 – 11 from 9 am to 5 pm\nSt James Court Hotel\, 54 Buckingham Gate\, Westminster\nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast)\nBook HERE. The hotel is very popular so it fills up very quickly. First come first served!\n  \nTarget group:\nLeaders and other potential change agents that: \n\nAre eager to create excellent customer satisfaction and a great company culture\nWant to bring the customer experience into the board room\nBelieve in enabling a culture of customer centricity is a winning strategy\n\n  \nExecutive Coaches are trained by HSMAI Master Trainers: \nMia Touzin Leffler\, Education Adviser HSMAI Region Europe \n  \n  \n  \n  \nGil Mulders\, Former Head of Learning Europe at IHG – InterContinental Hotels Group and Chair of the HSMAI Region Europe People & Culture Advisory Board \n  \n  \n  \nPeer reviews and ratings on social media influence customer choice\, your reputation and brand. To be competitive and deliver promises\, in a world where everyone can express their opinions online immediately\, it’s more important than ever to foster a healthy\, resilient customer centric culture in your organisation. \nHSMAI (Hospitality Sales & Marketing Association) has developed a certification for executive coaches to guide organisations to excel. The new certification enables participants to coach teams in delivering promises that have a positive impact on the perception of the brand in social media. \nThe seven areas covered are closely intertwined:\n\nDefine: Develop and define your service culture\nCare: Manage your stakeholders\nBe proactive online: Let social media work for you by creating “instagramable guest experiences”\nBuild cultural muscle: Use culture as a means of turning barriers into empowerment\nEngage stakeholders through thoughtful and strategic communication\nRecover from complaints and turn them into advocacy\nMeasure: Make sure you are measuring what matters\n\n‘For many years I have wondered what strategy is most important amongst the many. I know believe the Excelling at Customer Centricity is the single best’ \n– Mike Leven\, long time industry leader and international “hotel icon” about the ECC Programme. \n  \nDuration:\nExcelling in Customer Centricity’ Certification consists of 4 modules in 3 full days (including evenings). \n \n  \n  \n  \n  \n  \n  \nPrices:\nExecutive Coach Training: €1950 excl. VAT for the three-day programme per person (excl. travel and accommodation).\nIf you sign up before August 15 you will receive the toolkit worth the value of €500 each. After August 15 the price will be €2450 excl. VAT per person. This will be a small group for about 10 people. \nAre you interested in joining? \nPress here to sign up or contact us at postbox@hsmai.eu or + 44 7951 780976 \n  \n 
URL:https://hsmai.eu/event/excelling-at-customer-centricity-the-ecc-programme/
LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom
GEO:51.4985154;-0.1374068
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=St James Court Hotel 54 Buckingham Gate Westminster London SW1E 6AF United Kingdom;X-APPLE-RADIUS=500;X-TITLE=54 Buckingham Gate\, Westminster:geo:-0.1374068,51.4985154
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190823T083000
DTEND;TZID=Europe/Amsterdam:20190823T110000
DTSTAMP:20260530T173319
CREATED:20190529T135130Z
LAST-MODIFIED:20190807T074723Z
UID:10000232-1566549000-1566558000@hsmai.eu
SUMMARY:HSMAI Breakfast Meeting in Oslo
DESCRIPTION:
URL:https://hsmai.eu/event/hsmai-breakfast-meeting-in-oslo/
LOCATION:Thon Hotel Opera\, Dronning Eufemias gate 4\, Oslo\, 0191\, Norway
ORGANIZER;CN="HSMAI Norway":MAILTO:postbox@hsmai.no
GEO:59.9096498;10.7534266
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Thon Hotel Opera Dronning Eufemias gate 4 Oslo 0191 Norway;X-APPLE-RADIUS=500;X-TITLE=Dronning Eufemias gate 4:geo:10.7534266,59.9096498
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190804
DTEND;VALUE=DATE:20190810
DTSTAMP:20260530T173319
CREATED:20181102T125904Z
LAST-MODIFIED:20190604T063229Z
UID:10000208-1564876800-1565395199@hsmai.eu
SUMMARY:HSMAI Region Europe COMMERCIAL SUMMER CAMP 2019
DESCRIPTION:A great idea\, initiated by the Revenue Management Advisory Board and supported with a lot of enthusiasm by the other Advisory Boards\, is now a reality!\nWe are proud to present you the \nHSMAI Region Europe\nCOMMERCIAL SUMMER CAMP 2019\n4th – 9th of August 2019\nDoubleTree by Hilton\, Amsterdam (Oosterdoksstraat 4\, 1011 DK) \nPress here for more information.
URL:https://hsmai.eu/event/hsmai-region-europe-commercial-summer-camp-2019/
LOCATION:DoubleTree by Hilton Amsterdam Centraal Station\, 4 Oosterdoksstraat\, Amsterdam\, NH\, 1011 DK\, Netherlands
GEO:52.3768547;4.9045578
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=DoubleTree by Hilton Amsterdam Centraal Station 4 Oosterdoksstraat Amsterdam NH 1011 DK Netherlands;X-APPLE-RADIUS=500;X-TITLE=4 Oosterdoksstraat:geo:4.9045578,52.3768547
END:VEVENT
END:VCALENDAR