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BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200109T180000
DTEND;TZID=Europe/Amsterdam:20200109T233000
DTSTAMP:20260613T055511
CREATED:20190604T070851Z
LAST-MODIFIED:20190605T100235Z
UID:10000241-1578592800-1578612600@hsmai.eu
SUMMARY:The HSMAI Awards Norway
DESCRIPTION:
URL:https://hsmai.eu/event/hsmai-awards/
LOCATION:London
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200109T120000
DTEND;TZID=Europe/Amsterdam:20200109T170000
DTSTAMP:20260613T055511
CREATED:20190604T070651Z
LAST-MODIFIED:20190604T070651Z
UID:10000240-1578571200-1578589200@hsmai.eu
SUMMARY:HSMAI Møte- og Eventbørsen
DESCRIPTION:
URL:https://hsmai.eu/event/hsmai-mote-og-eventborsen/
LOCATION:Scandic Fornebu\, Martin Linges vei 2\, Fornebu\, 1364\, Norway
GEO:59.8937788;10.6296802
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Scandic Fornebu Martin Linges vei 2 Fornebu 1364 Norway;X-APPLE-RADIUS=500;X-TITLE=Martin Linges vei 2:geo:10.6296802,59.8937788
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20191210T140000
DTEND;TZID=Europe/Amsterdam:20191210T190000
DTSTAMP:20260613T055511
CREATED:20191008T110631Z
LAST-MODIFIED:20191125T150338Z
UID:10000251-1575986400-1576004400@hsmai.eu
SUMMARY:HSMAI Afternoon Meeting Amsterdam
DESCRIPTION:Join our HSMAI Afternoon Meeting in Amsterdam\n \nTuesday December 10th\n@ Heineken Experience\, de Molenzolder\n14:00 – 19:00\nIncl. Tour\, Networking and Drinks\n*\nHeineken Experience; A look into our data driven journey. How to enhance and expand the experience of your guests through digital?\nBy Benjamin David\, Digital Marketing Specialist\, The HEINEKEN Company \n\n  \n  \n \n\nHow to sell when customers do not know they need you?\nBy Benjamin Devisme\, VP Sales\, Quicktext \n\n\n  \n  \n  \n  \nAfter the presentations we will enjoy: \n  \n \nA Short Tour. Martijn van Assendelft de Coningh (Event en Conference Sales Agent – the HEINEKEN Company) will take us on a short tour of the Heineken Experience. \n\n  \n  \n  \n \nNetworking drinks. We will finish the day with drinks at the beautiful bar of the Molenzolder at Heineken Experience\, with great beers and tasty snacks! Let us cheers to what the new year may bring! \n\n\n\n\n\n  \n  \n  \nSign up now!
URL:https://hsmai.eu/event/hsmai-afternoon-meeting-amsterdam/
LOCATION:Molenzolder – Heineken Experience\, Stadhouderskade 78\, Amsterdam\, 1072 AE\, Netherlands
ORGANIZER;CN="HSMAI Holland":MAILTO:postbox@hsmai.eu
GEO:52.3577377;4.8918563
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Molenzolder – Heineken Experience Stadhouderskade 78 Amsterdam 1072 AE Netherlands;X-APPLE-RADIUS=500;X-TITLE=Stadhouderskade 78:geo:4.8918563,52.3577377
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20191204T080000
DTEND;TZID=Europe/Amsterdam:20191204T100000
DTSTAMP:20260613T055511
CREATED:20190604T070513Z
LAST-MODIFIED:20191108T133315Z
UID:10000239-1575446400-1575453600@hsmai.eu
SUMMARY:HSMAI Christmas Breakfast Oslo
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1573213835567{margin-bottom: 0px !important;}”]\nHSMAI Julefrokost\nOnsdag 4. desember fra 08:00-10:00\nLatter\, Aker Brygge\n \nVelkommen til HSMAI sitt siste frokostmøte i 2019.  \nDet blir servert en deilig julefrokost og vi lover deg en fantastisk julestemning.  \n  \n[/vc_column_text][vc_btn title=”Meld deg på i dag!” color=”green” align=”center” i_icon_fontawesome=”fa fa-ticket” add_icon=”true” link=”url:https%3A%2F%2Fwww.eventbrite.co.uk%2Fe%2Fhsmai-christmas-breakfast-in-oslo-tickets-79679853587||target:%20_blank|”][mk_table]\n\n\n\n\nTid\n\n\nProgram\n\n\n\n\n\n08:00-08:30\nRegistrering og julefrokost\n\n\n08:30-09:10\n\nHvordan løfte den kommersielle kulturen og oppnå fantastiske resultater? \nThon Hotels ble Årets Resultatskaper i 2018 og har løftet den kommersielle kulturen til et nytt nivå. Hvordan bli den betrodde rådgiver? \nAv Per Griwell\, Kommersiell Direktør Thon Hotels og Vice Chair\, HSMAI Region Europe Sales Advisory Board \nPer Griwell er en erfaren kommersiell VP med lang fartstid i hotellbransjen. Han har også mange års erfaring fra SAS med fokus på Salg og Marketing. Per har vært med i HSMAI Sales Executive Advisory Board i et par år og ble nettopp valgt som ny Vice Chair for denne gruppen. \n\n\n\n09:15-09:45\n\nHow to sell when customers do not know they need you? \nAv Benjamin Devisme\, VP Sales\, Quicktext \nBenjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. Co-founder & Evangelist of Quicktext\, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience. \n\n\n\n09:45-10:00\nAvslutning\n\n\n\n\n\n\n\n[/mk_table][vc_btn title=”Meld deg på i dag!” color=”green” align=”center” i_icon_fontawesome=”fa fa-ticket” add_icon=”true” link=”url:https%3A%2F%2Fwww.eventbrite.co.uk%2Fe%2Fhsmai-christmas-breakfast-in-oslo-tickets-79679853587||target:%20_blank|”][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-christmas-breakfast-oslo/
LOCATION:Latter\, Holmens gate 1\, Oslo\, 0250\, Norway
ORGANIZER;CN="HSMAI Norway":MAILTO:postbox@hsmai.no
GEO:59.9108145;10.7267673
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20191203T080000
DTEND;TZID=Europe/Amsterdam:20191203T100000
DTSTAMP:20260613T055511
CREATED:20190529T140328Z
LAST-MODIFIED:20191107T121440Z
UID:10000233-1575360000-1575367200@hsmai.eu
SUMMARY:HSMAI breakfast meeting in Stockholm
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1573119792667{margin-bottom: 0px !important;}”]\nHSMAI Breakfast Meeting in Stockholm\n\nTuesday December 3rd\n@ Nordic Light Hotel\nVasaplan 7\, 111 20 Stockholm\nWelcome to HSMAI breakfast meeting in Stockholm Tuesday December 3rd. It is FREE to attend if you are working directly in the hotel and travel industry! \n  \n[/vc_column_text][vc_btn title=”Sign up today!” color=”green” align=”center” i_icon_fontawesome=”fa fa-ticket” add_icon=”true” link=”url:https%3A%2F%2Fwww.eventbrite.co.uk%2Fe%2Fhsmai-breakfast-meeting-in-stockholm-tickets-79570618863||target:%20_blank|”][/vc_column][/vc_row][vc_row][vc_column][mk_table]\n  \n\n\n\nTime\nProgramme\n\n\n\n\n08:00-08:30\nBreakfast and registration\n\n\n08:30-09:05\n\nProfitability and challenge a few traditional practices on revenue management \nBy Benedicte Ollagnon\, Regional Director of Sales at Duetto \nAfter having spent many years in the hospitality industry in sales and account management roles\, Benedicte joined HRS as a partner director then moved to a global partnership role with American Express GBT. Benedicte has now joined Duetto as a regional director of sales for the Nordics and France. \n\n\n\n09:05-09:45\n\nHow to sell when customers do not know they need you? \nBy Benjamin Devisme\, VP Sales\, Quicktext \nBenjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext\, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience. \n\n\n\n09:45-10:00\nCoffee & networking\n\n\n\n[/mk_table][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-breakfast-meeting-in-stockholm/
LOCATION:Nordic Light Hotel Stockholm\, Vasaplan 7
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
GEO:59.3325931;18.0570653
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20191112T090000
DTEND;TZID=Europe/Amsterdam:20191112T233000
DTSTAMP:20260613T055511
CREATED:20191024T192839Z
LAST-MODIFIED:20191024T194025Z
UID:10000253-1573549200-1573601400@hsmai.eu
SUMMARY:HSMAI and Cvent in Berlin
DESCRIPTION:Hospitality Leadership Summit BERLIN\n \nWe would be thrilled if you would join us for this exclusive\, invitation only\, breakfast round table. During the summit we will be discussing the latest trends within\, the MICE world\, leading a successful sales team and maximising the MICE tools available\n \n \nPress here for more information and to sign up!\n\nFrom HSMAI you will meet Michael Hucho. He will be presenting Customer Centricity – a digital or a human challenge? \nMichael Hucho\, being a true hotelier since over 30 years\, is an entrepreneurial challenger when it comes to “digital hospitality”. While e-commerce\, online distribution\, loyalty and CRM all seem to be quite technical disciplines in modern hotel cooperations\, it all comes back to what counts the most – the human factor in leadership. Customer centricity is at stake and will be the “make it or brake it“ element for those who strive to play a leading role in tomorrows travel markets. Michael Hucho\, as a leading management expert in online travel\, knows about the necessity of braking outdated organisational silos\, changing work and leadership culture and how to set a clear focus on the key opportunities for future success. \nMichael Hucho\, Member of the HSMAI Region Europe Customer & Distribution Advisory Board \n\n \nMeet also Kathleen Garcia\, Vice President Hospitality Cloud \n 
URL:https://hsmai.eu/event/hsmai-and-cvent-in-berlin/
LOCATION:Hotel Adlon Kempinski\, Unter den Linden 77\, Berlin\, 10117\, Germany
GEO:52.5156672;13.3800591
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Hotel Adlon Kempinski Unter den Linden 77 Berlin 10117 Germany;X-APPLE-RADIUS=500;X-TITLE=Unter den Linden 77:geo:13.3800591,52.5156672
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20191029T120000
DTEND;TZID=Europe/Amsterdam:20191029T190000
DTSTAMP:20260613T055511
CREATED:20190530T083401Z
LAST-MODIFIED:20191015T173626Z
UID:10000236-1572350400-1572375600@hsmai.eu
SUMMARY:The HSMAI Day Holland
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nThe HSMAI Day Holland\nPestana Amsterdam Riverside (Amsteldijk 67)\nTuesday October 29th from 12.00 – 19.00\n \nIt is free to attend for members if you are working directly in the Hotel & Travel industry!\nSign up here!\nDESIGN THINKING\n \nDesign Thinking was the main topic for HSMAIs Curate last month in London. Due to the great feedback we will put focus on this topic in several cities in Europe\, starting with Amsterdam! \n  \nDESIGN THINKING — we think this could be another industry game-changer: design thinking\, a human-centred approach to creative problem solving that has major implications for the business of hospitality\, especially when it comes to powering innovations that harness the convergence of sales\, marketing\, and revenue optimisation. We will have interactive discussions\, and collaborative brainstorming. \nDesign Thinking – Human-Centered Problem Solving  \nA human-centered approach to creative problem solving that companies of all sizes can use to address seemingly insurmountable challenges. \n  \n[/vc_column_text][mk_table style=”style2″]\n\n\n\nTime\nTopic\n\n\n\n\n12:00-13:00\nRegistration\, Lunch & Networking\n\n\n13:00-13:10\nWelcome \nBy Ingunn Hofseth\, President & CEO\, HSMAI Region Europe\n\n\n13.10-13:30\n\n \nSocial Enterprising: The need for a collaborative approach in the tightening Hospitality labour market \nLennart Maas has many years of international experience as a manager. He is a strong believer of a collaborative approach to improve the Dutch labor market in hospitality and has therefore founded the first Dutch Hospitality day. Listen to Lennart sharing his vision on an essential part of our hospitality business; people. \nBy Lennart Maas\, General Manager\, Park Plaza Victoria Amsterdam and Founder of ‘Nationale Horecadag’\n\n\n13:30-14:00\n\nUsing Technology to Deliver a Personalised Guest Experience \nFounder of Avvio.com and more than a tad obsessed with delivering innovative technologies and new distribution networks to grow direct bookings for hotels. Make sure you join us to listen to his experience \nBy Frank Reeves\, Co-founder & CEO\, AVVIO \n\n\n\n14:00-14:20\nCoffee break and networking\n\n\n14:20-15:35\n\nDesign Thinking – Human Centered problem solving \nWe will show examples on how you can use Design Thinking to the problem of fostering collaboration among disciplines\, teams and functions. \n \nBy Josje van Dongen\, Head of Innovation and Hotel Management Track\, Hotel Management School Maastricht and Chair of HSMAI Region Europe Innovation Advisory Board  \nand Geoff Maree\, Sr Lecturer Innovation\, Design and Imagineering\, Academy of Hotel & Facility Management – Breda University and Member of HSMAI Region Europe Innovation Advisory Board \n\n\n\n15:35-15:50\nCoffee break and networking\n\n\n15:50-18:00\nDesign Thinking Continued – Interactive session \nBy Josje van Dongen\, Head of Innovation and Hotel Management Track\, Hotel Management School Maastricht and Chair of HSMAI Region Europe Innovation Advisory Board  \nand Geoff Maree\, Sr Lecturer Innovation\, Design and Imagineering\, Academy of Hotel & Facility Management – Breda University and Member of HSMAI Region Europe Innovation Advisory Board \n\n\n\n18.00-19:00\nWrap up followed by Drinks and Networking\n\n\n\n[/mk_table][/vc_column][/vc_row]\n  \nCancellation Policy\nIf you register\, we expect you to attend. If\, for any reason\, you are not able to attend please let us know by phone\, text message or e-mail. \nYou can cancel your registration until 48 hours before the start of the event. After that and in case of no-show we will charge you € 95\,- plus VAT. Thank you for your understanding. \n 
URL:https://hsmai.eu/event/the-hsmai-day-holland/
LOCATION:Pestana Amsterdam Riverside\, Amsteldijk 67\, Amsterdam\, 1074 HZ\, Netherlands
ORGANIZER;CN="HSMAI Holland":MAILTO:postbox@hsmai.eu
GEO:52.3533681;4.907164
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20191025T080000
DTEND;TZID=Europe/Amsterdam:20191025T100000
DTSTAMP:20260613T055511
CREATED:20190604T070307Z
LAST-MODIFIED:20191009T090325Z
UID:10000238-1571990400-1571997600@hsmai.eu
SUMMARY:HSMAI and Norsk Reiseliv Breakfast Meeting Oslo
DESCRIPTION:HSMAI og Norsk Reiseliv Frokostmøte\nFredag 25. oktober kl 08.00 – 10.00\nBA3\, i Bygdøy Allé 3\, Oslo\nRegjeringen forslår i sitt forslag til Statsbudsjett for 2020\, som ble lagt frem mandag 7. oktober 2019 å kutte i støtten til internasjonal reiselivsmarkedsføring med 51\,5 mill kroner. Dette er et kutt på 22 prosent\, fra dagens budsjettramme på 231\,5 mill kroner til 180 mill kroner i 2020. \nReiselivsnæringen er en av verdens raskest voksende næringer\, der Norge har gode forutsetninger for å delta. Dersom dette skal lykkes i en stadig tøffere internasjonal konkurranse og vi skal sikre vekst i reiselivet også utenfor sommersesongen\, må de offentlige bevilgningene til profilering og markedsføring styrkes ikke kuttes. I Granavolden-plattformen presiserer Regjeringen tydelig at reiseliv er en av næringene med vekstmuligheter som Norge skal satse på og at merkevarebyggingen av Norge som reisemål skal styrkes. Med dette som utgangspunkt hadde reiselivet positive forventninger til Statsbudsjettet for 2020\, men slik ble det ikke. Betyr dette at reiseliv ikke anses som viktig eller er det en bevisst nedbygging av reiselivet fra myndighetenes side\, hvor reiselivets rolle som en distriktsbasert næring ikke lenger betyr noe? Vi utfordrer politikerne på dette spørsmålet i en debatt med politikere\, ledere fra reiselivet og organisasjonene. \nMeld deg på her\, det er gratis for HSMAI medlemmer
URL:https://hsmai.eu/event/hsmai-breakfast-meeting-oslo-3/
LOCATION:BA3\, Bygdøy Allé 3\, Oslo\, 0257\, Norway
ORGANIZER;CN="HSMAI Norway":MAILTO:postbox@hsmai.no
GEO:59.9151529;10.7169801
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=BA3 Bygdøy Allé 3 Oslo 0257 Norway;X-APPLE-RADIUS=500;X-TITLE=Bygdøy Allé 3:geo:10.7169801,59.9151529
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Paris:20191001T130000
DTEND;TZID=Europe/Paris:20191001T160000
DTSTAMP:20260613T055511
CREATED:20190712T094055Z
LAST-MODIFIED:20191001T113621Z
UID:10000244-1569934800-1569945600@hsmai.eu
SUMMARY:The HSMAI Day in Paris
DESCRIPTION:[vc_row][vc_column][vc_column_text] \nWelcome to The HSMAI Day in Paris\nJoin our event and get new insights and ideas on how you can improve your results\nTuesday October 1st from 1 pm-4 pm \nfollowed by drinks and networking\n@ CitizenM Gare de Lyon\nAddress: 8 rue Van Gogh\nIt is free to attend if you are working directly in the Hotel & Travel industry!\nA limited number of seats is available on a first-come-first-served basis\nPress here to sign up!\n  \nThe educational programme:\n[/vc_column_text][mk_table]\n\n\n\n\nTime\ntopic\n\n\n\n\n\n\n13:00-14:00\nRegistration and networking\n\n\n\n\n14:00-14:10\n\nWelcome \nBy Ingunn Hofseth\, President & CEO\, HSMAI Region Europe \n\n\n\n\n\n14:10-14:20\n\nArthur Waller\, founder of PriceMatch\, will be the moderator for the day (He will be speaking French) \nArthur is a startup enthusiast and occasionally also an investor and mentor. He founded PriceMatch with some friends (mostly economists and software developers). PriceMatch focused on industrializing and democratizing revenue management. They build algorithms predicting future demand and giving price recommendations to hotels. \nPriceMatch has been acquired by Booking.com in May 2015\, and integrated within its new B2B software suite for hotels\, called BookingSuite. \n\n\n\n\n\n14:20-14:55\n\nRevenue Management is relevant for all types of properties\, from 5 star properties to budget brands to hostels. How does Accor manage Revenue Management for a budget brand in comparison to a luxury hotel? (The presentation will be done in English) \nBy Cynthia Paynter\, Vice President Pricing and Revenue Management at Accor \nCynthia has 20+ years multi-disciplined hospitality and revenue management technology\, sales\, project management\, and training expertise in providing effective business solutions through innovation\, culture\, analytics\, and business process re-engineering to improve performance and profits \nIncluded questions \n\n\n\n\n\n14:55-15:05\nCoffee break and networking\n\n\n\n\n15:05-15:40\n\nWhy automating the revenue strategy is the only way forward to deliver more topline? (The presentation will be done in French) \nBy Benedicte Ollagnon\, Regional Director of Sales at Duetto \nAfter having spent many years in the hospitality industry in sales and account management roles\, Benedicte joined HRS as a partner director then moved to a global partnership role with American Express GBT. Benedicte has now joined Duetto as a regional director of sales for France. \nIncluded questions \n\n\n\n\n\n15:40-16:15\n\nHow to take control of your distribution using Google (The presentation will be done in French) \nBy Aude Naveilhan\, Country Manager France at Mirai \nMirai is the hotelier’s partner in the common objective of maximising the potential of direct sales\, commercial independence\, reduction of distribution costs and access without intermediaries to the highest number of potential clients\, always within the general framework that these actions contribute to increase the hotel’s profits. \nIncluded questions \n\n\n\n\n\n16:15\nDrinks and networking\n\n\n\n\n[/mk_table][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]\nPress here to sign up! A limited number of seats is available on a first-come-first-served basis \n[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-day-france/
LOCATION:citizenM Gare de Lyon\, 8 rue Van Gogh\, Paris\, 75012\, France
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
GEO:48.8433237;2.3715776
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190926T083000
DTEND;TZID=Europe/Amsterdam:20190926T110000
DTSTAMP:20260613T055511
CREATED:20190529T140718Z
LAST-MODIFIED:20191031T170358Z
UID:10000234-1569486600-1569495600@hsmai.eu
SUMMARY:HSMAI Breakfast Meeting in Stockholm
DESCRIPTION:More information to come. Press here to sign up!
URL:https://hsmai.eu/event/hsmai-breakfast-meeting-in-stockholm-2/
LOCATION:Vasamuseet\, Galärvarvsvägen 14\, Stockholm\, Stockholm\, 115 21
GEO:59.3282621;18.091683
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190924T143000
DTEND;TZID=Europe/Amsterdam:20190924T180000
DTSTAMP:20260613T055511
CREATED:20190530T082836Z
LAST-MODIFIED:20190917T090027Z
UID:10000235-1569335400-1569348000@hsmai.eu
SUMMARY:HSMAI at Gastvrij Rotterdam
DESCRIPTION:‘Van contact naar contract’ \nOp naar een Mens- en  Gastgerichte Cultuur\ndoor Josée Blanken \n \n  \n—– \nProgramma:\n14.30 – 15.00 \nOntvangst \n 15.00 – 16.30  \nPresentatie \n* \n‘Van contact naar contract’  \ndoor Josée Blanken \n16.30 – 18:00 \nBezoek Gastvrij + Netwerk Borrel \n(Toegangskaarten voor de Gastvrij-vloer worden verzorgd) \n  \n—– \nSpreker van de dag:\nJosée Blanken – Josée was al bekend met HSMAI vanwege haar tijd als branchedirecteur Hospitality bij Tempo-Team Group\, waar zij landelijk verantwoordelijk was voor ‘de lekkerste branche van Tempo-Team’. Inmiddels heeft ze ruim 10 jaar leidinggevende ervaring en is geaccrediteerd MBTI en DISC-drijfveren coach. In 2018 is zij gecertificeerd als systemisch coach en officieel NOBCO-coach.  \nJosée werkte voorheen als Hostmanship Trainer; de kunst mensen het gevoel te geven dat ze welkom zijn. Nu is zij als zelfstandig ondernemer o.a. werkzaam als Organisatie Adviseur bij Healthy Company Consultants B.V. (www.healthycc.nl) en als (organisatie)coach (www.betrokkenheidwerkt.nl). Daarnaast is zij sinds 2017 voorzitter van de Stichting The Touchables\, welke gericht is op het tastbaar maken van klantbeleving (www.thetouchables.nl). \n  \nSIGN UP HERE
URL:https://hsmai.eu/event/hsmai-at-gastvrij-rotterdam/
LOCATION:Rotterdam Ahoy\, Ahoyweg 10\, Rotterdam\, 3084 BA\, Netherlands
ORGANIZER;CN="HSMAI Holland":MAILTO:postbox@hsmai.eu
GEO:51.8827599;4.4882087
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Rotterdam Ahoy Ahoyweg 10 Rotterdam 3084 BA Netherlands;X-APPLE-RADIUS=500;X-TITLE=Ahoyweg 10:geo:4.4882087,51.8827599
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20190919T123000
DTEND;TZID=Europe/Oslo:20190919T180000
DTSTAMP:20260613T055511
CREATED:20190605T065029Z
LAST-MODIFIED:20190813T132855Z
UID:10000242-1568896200-1568916000@hsmai.eu
SUMMARY:The HSMAI Day Norway
DESCRIPTION:National event. Press here to read more.\n 
URL:https://hsmai.eu/event/the-hsmai-day-norway/
LOCATION:Grand Hotel Oslo\, Karl Johans gate 31\, 0159\, Oslo\, Norway
GEO:59.9141652;10.7398777
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Grand Hotel Oslo Karl Johans gate 31 0159 Oslo Norway;X-APPLE-RADIUS=500;X-TITLE=Karl Johans gate 31\, 0159:geo:10.7398777,59.9141652
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20190912T120000
DTEND;TZID=Europe/London:20190912T183000
DTSTAMP:20260613T055511
CREATED:20190416T122502Z
LAST-MODIFIED:20190911T134513Z
UID:10000179-1568289600-1568313000@hsmai.eu
SUMMARY:The HSMAI Day UK
DESCRIPTION:This year´s HSMAI Day UK will take place at beautiful St James Court Hotel in London which is part of Taj Hotels \nThe HSMAI Day\, UK\nThursday 12 September from 12:00 pm – 6:30 pm (including networking and drinks)\nLunch and networking from 12-1 pm\n \nSt James Court Hotel\, 54 Buckingham Gate\, Westminster\, London \nPress here to download the programme \nIt is free for HSMAI members working directly in the Hotel & Travel industry! \nPress here to sign up!\nUnderstanding the true value of loyalty programmes\nWho Should Attend: \n\nHotel ownership groups that wonder about the value of the loyalty programme (after all\, the owner may think “if it is such a strong brand\, why do I need a Loyalty programme?”)\nThose who want to know how to calculate the value of such programmes\nOthers involved in managing those guests who are part of the hotel’s loyalty programme\nRevenue managers who must learn to incorporate loyalty into their forecasting\n\nFollowing the educational programme we open for networking and drinks until 6:30 pm \nPress here to sign up! It is free from HSMAI members working directly in the Hotel & Travel industry!\nAs a member of HSMAI you can attend the HSMAI Day for free now. This is a new arrangement since last year\, linked to several changes and the new membership prices. Depending on what membership your company has with HSMAI\, you can have a certain amount of participants attending the HSMAI Day free of charge. \nIf you have any questions\, please contact Benedicte on bgb@hsmai.no \n  \nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast) Book HERE. The hotel is very popular so it fills up very quickly. First come first served! \n 
URL:https://hsmai.eu/event/hsmai-day-uk/
LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom
GEO:51.4985154;-0.1374068
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=St James Court Hotel 54 Buckingham Gate Westminster London SW1E 6AF United Kingdom;X-APPLE-RADIUS=500;X-TITLE=54 Buckingham Gate\, Westminster:geo:-0.1374068,51.4985154
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20190912T080000
DTEND;TZID=Europe/London:20190912T130000
DTSTAMP:20260613T055511
CREATED:20190416T122248Z
LAST-MODIFIED:20190909T170336Z
UID:10000177-1568275200-1568293200@hsmai.eu
SUMMARY:HSMAI Region Europe Leadership day- Internal event
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1562841178027{margin-bottom: 0px !important;}”]\n\nThis year´s Leadership Day will take place at beautiful St James Court Hotel in London which is part of Taj Hotels\nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast)\nBook HERE. The hotel is very popular so it fills up very quickly. First come first served!\n \nPress here to sign up\nTarget group: The Leadership Day is an internal event\, just for our Advisory Board members from the industry\, staff and the sponsors for the event. \nThe Leadership Day gives HSMAI Europe volunteers the opportunity to discuss and analyse the industry’s organisational challenges together with their peers in the hospitality industry. The programme will start at 8 am and last until 12pm followed lunch together with the participants at The HSMAI Day UK. \n  \nProgramme:[/vc_column_text][mk_table style=”style2″]\n\n\n\n\nTime\nWhat\n\n\n\n\n\n\n07:30-08:00\nRegistration Networking coffee\n\n\n\n\n08:00- 08:15\n\nWelcome and update by Ingunn Hofseth\, President & CEO\, HSMAI Region Europe \n  \n  \n  \n  \n \nThe Moderator for the day is Anant Vithlani\, Vice President Sales in Nordic Choice Hotels and Chair of the HSMAI Region Europe Sales Advisory Board \n\n\n\n\n\n08:15-08:45\nPersonal introduction by all attendees\n\n\n\n\n08:45-10:15\nThe program will start with separate meetings of the six Advisory Boards\nAll meetings will take place in the same room. One round table per Advisory Board.\n\n\n\n\n10:15-12:00\nPresentations and Discussions\nThe chairs and others from the HSMAI Region Europe Advisory Boards will present what they have done and will do for the coming year and also to discuss current trends and challenges of the industry. The meeting give opportunities for executives to engage in a highly interactive roundtable format unique to HSMAI Region Europe\, facilitating a deeper understanding of the factors driving change\, and enabling them to find answers specific to their own business.You will hear from our six Advisory Boards: \n\nRevenue Optimisation\nDistribution\nMarketing and Branding\nSales\nInnovation\nPeople & Culture\n\nYou will also meet some of our sponsors\n\n\n\n\n12:00-13:00\nLunch together with the participants at The HSMAI Day UK\n\n\n\n\n[/mk_table][vc_column_text css=”.vc_custom_1562841129203{margin-bottom: 0px !important;}”]\n\nA big thank you to our sponsors!\n  \n \n  \n  \n \n  \n  \n \n  \n  \n \n  \n  \n[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-region-europe-leadership-day-internal-event/
LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom
GEO:51.4985154;-0.1374068
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20190911T123000
DTEND;TZID=Europe/London:20190911T203000
DTSTAMP:20260613T055511
CREATED:20190416T121409Z
LAST-MODIFIED:20190909T230538Z
UID:10000175-1568205000-1568233800@hsmai.eu
SUMMARY:HSMAI Region Europe Curate- An HSMAI Executive Insights Forum
DESCRIPTION:An HSMAI Executive Insights Forum event included lunch and dinner \nThe main topic for the Curate this fall will be DESIGN THINKING — we think this could be another industry game-changer: design thinking\, a human-centred approach to creative problem solving that has major implications for the business of hospitality\, especially when it comes to powering innovations that harness the convergence of sales\, marketing\, and revenue optimisation. Our vision is to build an agenda with our signature mix of thought-provoking speakers from inside and outside our industry\, interactive discussions\, and collaborative brainstorming. \nPress here to download the programme\nThe Curate will take place at the beautiful St James Court Hotel in London which is part of Taj Hotels. \n  \nSign up here! \nIt is free to attend for Organisational HSMAI members!\nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast). Book HERE. The hotel is very popular so it fills up very quickly. First come first served!
URL:https://hsmai.eu/event/hsmai-region-europe-curate-an-hsmai-executive-insights-forum/
LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom
GEO:51.4985154;-0.1374068
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190909
DTEND;VALUE=DATE:20190912
DTSTAMP:20260613T055511
CREATED:20190628T123219Z
LAST-MODIFIED:20190902T081731Z
UID:10000243-1567987200-1568246399@hsmai.eu
SUMMARY:Excelling at Customer Centricity\, the ECC Programme
DESCRIPTION:An Executive Coach Certification aiming for a pledge to excellence!\nExcelling at Customer Centricity\, the ECC Programme\, is an Executive Coach Certification with the aim for\nparticipants to become enablers of a culture of customer centric excellence.\nComing up in London\, September 9 – 11 from 9 am to 5 pm\nSt James Court Hotel\, 54 Buckingham Gate\, Westminster\nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast)\nBook HERE. The hotel is very popular so it fills up very quickly. First come first served!\n  \nTarget group:\nLeaders and other potential change agents that: \n\nAre eager to create excellent customer satisfaction and a great company culture\nWant to bring the customer experience into the board room\nBelieve in enabling a culture of customer centricity is a winning strategy\n\n  \nExecutive Coaches are trained by HSMAI Master Trainers: \nMia Touzin Leffler\, Education Adviser HSMAI Region Europe \n  \n  \n  \n  \nGil Mulders\, Former Head of Learning Europe at IHG – InterContinental Hotels Group and Chair of the HSMAI Region Europe People & Culture Advisory Board \n  \n  \n  \nPeer reviews and ratings on social media influence customer choice\, your reputation and brand. To be competitive and deliver promises\, in a world where everyone can express their opinions online immediately\, it’s more important than ever to foster a healthy\, resilient customer centric culture in your organisation. \nHSMAI (Hospitality Sales & Marketing Association) has developed a certification for executive coaches to guide organisations to excel. The new certification enables participants to coach teams in delivering promises that have a positive impact on the perception of the brand in social media. \nThe seven areas covered are closely intertwined:\n\nDefine: Develop and define your service culture\nCare: Manage your stakeholders\nBe proactive online: Let social media work for you by creating “instagramable guest experiences”\nBuild cultural muscle: Use culture as a means of turning barriers into empowerment\nEngage stakeholders through thoughtful and strategic communication\nRecover from complaints and turn them into advocacy\nMeasure: Make sure you are measuring what matters\n\n‘For many years I have wondered what strategy is most important amongst the many. I know believe the Excelling at Customer Centricity is the single best’ \n– Mike Leven\, long time industry leader and international “hotel icon” about the ECC Programme. \n  \nDuration:\nExcelling in Customer Centricity’ Certification consists of 4 modules in 3 full days (including evenings). \n \n  \n  \n  \n  \n  \n  \nPrices:\nExecutive Coach Training: €1950 excl. VAT for the three-day programme per person (excl. travel and accommodation).\nIf you sign up before August 15 you will receive the toolkit worth the value of €500 each. After August 15 the price will be €2450 excl. VAT per person. This will be a small group for about 10 people. \nAre you interested in joining? \nPress here to sign up or contact us at postbox@hsmai.eu or + 44 7951 780976 \n  \n 
URL:https://hsmai.eu/event/excelling-at-customer-centricity-the-ecc-programme/
LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom
GEO:51.4985154;-0.1374068
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190823T083000
DTEND;TZID=Europe/Amsterdam:20190823T110000
DTSTAMP:20260613T055511
CREATED:20190529T135130Z
LAST-MODIFIED:20190807T074723Z
UID:10000232-1566549000-1566558000@hsmai.eu
SUMMARY:HSMAI Breakfast Meeting in Oslo
DESCRIPTION:
URL:https://hsmai.eu/event/hsmai-breakfast-meeting-in-oslo/
LOCATION:Thon Hotel Opera\, Dronning Eufemias gate 4\, Oslo\, 0191\, Norway
ORGANIZER;CN="HSMAI Norway":MAILTO:postbox@hsmai.no
GEO:59.9096498;10.7534266
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Thon Hotel Opera Dronning Eufemias gate 4 Oslo 0191 Norway;X-APPLE-RADIUS=500;X-TITLE=Dronning Eufemias gate 4:geo:10.7534266,59.9096498
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190804
DTEND;VALUE=DATE:20190810
DTSTAMP:20260613T055511
CREATED:20181102T125904Z
LAST-MODIFIED:20190604T063229Z
UID:10000208-1564876800-1565395199@hsmai.eu
SUMMARY:HSMAI Region Europe COMMERCIAL SUMMER CAMP 2019
DESCRIPTION:A great idea\, initiated by the Revenue Management Advisory Board and supported with a lot of enthusiasm by the other Advisory Boards\, is now a reality!\nWe are proud to present you the \nHSMAI Region Europe\nCOMMERCIAL SUMMER CAMP 2019\n4th – 9th of August 2019\nDoubleTree by Hilton\, Amsterdam (Oosterdoksstraat 4\, 1011 DK) \nPress here for more information.
URL:https://hsmai.eu/event/hsmai-region-europe-commercial-summer-camp-2019/
LOCATION:DoubleTree by Hilton Amsterdam Centraal Station\, 4 Oosterdoksstraat\, Amsterdam\, NH\, 1011 DK\, Netherlands
GEO:52.3768547;4.9045578
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=DoubleTree by Hilton Amsterdam Centraal Station 4 Oosterdoksstraat Amsterdam NH 1011 DK Netherlands;X-APPLE-RADIUS=500;X-TITLE=4 Oosterdoksstraat:geo:4.9045578,52.3768547
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190702T150000
DTEND;TZID=Europe/Amsterdam:20190702T220000
DTSTAMP:20260613T055511
CREATED:20190529T121120Z
LAST-MODIFIED:20190612T095122Z
UID:10000231-1562079600-1562104800@hsmai.eu
SUMMARY:HSMAI SUMMER PARTY!
DESCRIPTION:[vc_row][vc_column][vc_column_text]\n– EXCITING UPDATE SUMMER PARTY! –\n ||    2nd of July    || 3-10pm ||    @ Amstel Boathouse || \n |    Educational    | BBQ |  Drinks | Dancing    | Music | \n  \n\nThe building-blocks of a contemporary brand. \n How next generation brands are built; \nframework & toolbox.\nA 3-hour interactive session with Monna Nordhagen!\n \nMonna Nordhagen\, Nordic Strategy Director\, Scandinavian Design Group.\nMonna is a frequent speaker on branding related topics and the Author of ”Rockets and Rebels – Strategy for leaders and others who want to build brands people care about”. She is a strongly committed adviser for bold clients large and small\, local and global\, with new or established brands. Often said to be overly engaged\, and always with high ambitions for what brands can be and do.  \nMonna thinks brandings’ potential to play a role in improving sustainable growth\, engaging people and influencing decisions has never been greater. But it is impossible to develop strong brands\, categories and companies for the future with yesterday’s thinking. She talks about adopting design thinking\, creative tools\, analytics and processes based on the latest academic and professional insights into how brands\, businesses and people work.   \n\n– SUMMER PARTY! –\n ||    2nd of July    ||    3-10pm    ||    @ Amstel Boathouse    || \n\n |    Educational    |    BBQ    |    Drinks    |    Dancing    |    Music    | \n  \nWe are very happy that Monna will join us at the Summer Party on July 2nd.  \nBring your colleagues and join us for this inspiring session followed by a BBQ\, drinks and music! \nMake sure not to miss out on this unique opportunity!  \nSign up today by pressing here!\n  \nA big thank you to our partner\n[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-summer-party/
LOCATION:Amstel Boathouse\, Amsteldijk 223\, Amsterdam\, 1079 LK\, Netherlands
GEO:52.3386219;4.9062643
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Amstel Boathouse Amsteldijk 223 Amsterdam 1079 LK Netherlands;X-APPLE-RADIUS=500;X-TITLE=Amsteldijk 223:geo:4.9062643,52.3386219
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20190624T123000
DTEND;TZID=Europe/London:20190624T160000
DTSTAMP:20260613T055511
CREATED:20190415T130115Z
LAST-MODIFIED:20190617T074618Z
UID:10000169-1561379400-1561392000@hsmai.eu
SUMMARY:HSMAI Think Tank at Google in London- By invitation only
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nIs the technology blurring the lines between Sales and Marketing?\nJoin HSMAI and our members Google\, TravelClick and Nordic Choice Hotels in London June 24th at the Google`s office for an interactive day. Secure your ticket today. We have limited spaces and it is open just for leaders working directly in the hotel industry. Delegates will engage with colleagues and peers\, sharing insights and experiences throughout this day \nWhat you can expect from the event:\nHosted at Google’s Central St Giles office in London\, we bring leaders from Sales and Marketing in Hospitality and ask if the availability of data and technology mean that traditional roles of Sales and Marketing within their organisations are increasingly blurred. \nAnant Vithlani\, Vice President Sales\, Nordic Choice Hotels will facilitate the discussion\, following presentations from Edward Lines\, Industry Manager at Google and Jerome Wise\, Senior VP at TravelClick. \nYou will leave the day with a better understanding of how the sales and marketing landscape has evolved\, how data and tech can be harnessed to generate results for your business and have meaningful discussion and debate with fellow leaders in the hospitality industry. \nA written summary from the day will be exclusively distributed to HSMAI members following the event. \nSign up today!\nProgramme[/vc_column_text][mk_table]\n\n\n\nTime\nWhat\nWho\n\n\n\n\n\n12.30-13:00\nLunch and networking\n\n\n\n\n13:00-13:10\nWelcome & Update by Ingunn Hofseth\, President & CEO\, HSMAI Region Europe\n\nIngunn Hofseth \n\n\n\n13:10-13:30\nIntroduction of all delegates\n\n\n\n\n\n\n\nHow hotels should think regarding strategies for Customer Acquisition.\nHow does the Sales Process look like and what has changed caused by a new digital landscape.\nTechnology could support and develop sales processes and with the help of that Marketing could play an important role in finding new clients.\n\nBy Anant Vithlani\, Vice President Sales\, Nordic Choice Hotels and Chair of the HSMAI Region Europe Sales Advisory Board \n \n\nAnant Vithlani \n\n\n\n\n\n\nWhere does marketing stop and sales take over? Is Paid Media Sales or Marketing? \nConsidering the channels that are delivering business and the percentages are the sales organisations structured appropriately.\n\nJerome and Ed are going to deliver a joint session that first looks at the data that is available today to hotels to make more informed decisions and then move into how this data can improve the effectiveness and efficiency of digital media campaigns and how that can be leveraged to drive better performance. \n  \nBy Edward Lines\, Industry Manager\, Google and member of the HSMAI Region Europe Marketing Advisory Board \n& Jerome Wise\, Vice President – Enterprise Clients\, TravelClick \n  \n \n\nEdward Lines \nJerome Wise \n\n\n\n\nInteractive session \nDelegates will engage with colleagues and peers\, sharing insights and experiences throughout this day\n\n\n\n\n\n[/mk_table][/vc_column][/vc_row]\nSign up today!\n  \n*This event is INVITATION-ONLY. This means that all sign-ups will be considered individually. If you do not fit our target group we unfortunately have to exclude you from this event. If you do\, we will send out a seperate confirmation email to you.*
URL:https://hsmai.eu/event/hsmai-think-tank-at-google-hq-in-london-by-invitation-only/
LOCATION:Google London\, 1-13 St Giles High St\, London\, WC2H 8AG\, United Kingdom
GEO:51.5160322;-0.1271091
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190523T083000
DTEND;TZID=Europe/Amsterdam:20190523T110000
DTSTAMP:20260613T055511
CREATED:20190415T125020Z
LAST-MODIFIED:20190502T120735Z
UID:10000167-1558600200-1558609200@hsmai.eu
SUMMARY:HSMAI Breakfast meeting in Oslo on Revenue Strategy
DESCRIPTION:Learn from a Revenue Manager how GMs and others can get the most out of the Revenue Management team\n\n\n\nWe will focus on how to establish a common understanding of strategy and expectations – and work on a long-term perspective. \n\n\n\nTime: Thursday May 23rd from 08:30 – 11:00 \nPlace: Høyskolen Kristiania \n\n\n\n\n\n\nProgram\n\n\n\n08:30-09:00: Registration and breakfast09:00-10:30: How to get the most out of the Revenue Management team10:30-11:00: Networking \n\n\n\nSpeaker: Dave Overeem\, CRME\, Corporate Revenue Manager\, Inntel Hotels \nDave knew at the age of 5\, that he wanted to work in hospitality. He graduated at Hotelschool The Hague in 2008 and started his career in Front Office operations in different hotels and brands. During his career\, he found his “love” for Revenue Management at a boutique style teaching hotel in Amsterdam back in 2012. Dave developed a revenue management strategy for this hotel\, that works out very well. Hotelschool The Hague was not teaching Revenue Management in the time Dave was a student there\, so he did an extra education to develop his knowledge on revenue management and wanted to be able to combine practical experience with the theoretical part of revenue management. Graduating with a 9+ for his final Revenue Management exam\, let him believe that he was made for Revenue Management. Nowadays he is leading the Revenue Management department of Inntel Hotels in The Netherlands. A family-owned hotel group of 6 four- and five-star hotels throughout The Netherlands and expanding with 2 hotels in the near future. Dave became a certified revenue management executive by HSMAI in May 2017. \nTarget Group: General Managers & Assistant General Managers\, Revenue Managers\, Commercial leaders and others. \n\n\n\n\n\n\n\n\n 
URL:https://hsmai.eu/event/breakfast-meeting-in-oslo-norway/
LOCATION:Høyskolen Kristiania\, Kirkegata 24\, Oslo\, 0153\, Norway
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GEO:59.9111692;10.7449607
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Høyskolen Kristiania Kirkegata 24 Oslo 0153 Norway;X-APPLE-RADIUS=500;X-TITLE=Kirkegata 24:geo:10.7449607,59.9111692
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190521T140000
DTEND;TZID=Europe/Amsterdam:20190521T180000
DTSTAMP:20260613T055512
CREATED:20190416T120422Z
LAST-MODIFIED:20190506T141440Z
UID:10000173-1558447200-1558461600@hsmai.eu
SUMMARY:HSMAI Afternoon meeting in Amsterdam on Revenue Strategy and Marketing
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nGood news! We just got the information in that one of our very active members in the US\, Loren Gray\, will be in Amsterdam when we have our event this month. He is a digital expert in the hospitality industry and has a lot of passion and competence about the topic. He often speaks at our events in the US so we invited him to speak at our event too. See the updated program below. \nMaking it all work\, the step by step daily integration of marketing\, and revenue management & Learn from a Revenue Manager how GMs and others can get the most out of the Revenue Management team\nWe will focus on how to establish a common understanding of strategy and expectations – and work on a long-term perspective. \nTime: Tuesday 21 May at 14:00\nPlace: Lloyd Hotel (34 Oostelijke Handelskade\, 1019 BN\, Amsterdam)\nTarget Group: General Managers & Assistant General Managers\, Revenue Managers\, Commercial leaders and others \nSIGN UP HERE! \nProgramme:\n[/vc_column_text][mk_table] \n\n\n\n\nTime\nWhat\n\n\n\n\n\n\n14:00-14:30\nRegistration\, coffee and networking\n\n\n\n\n14:30-14:40\nWelcome by HSMAI Region Europe\n\n\n\n\n14:40-16:00\n\nLearn from a Revenue Manager how GMs and others can get the most out of the Revenue Management team \nBy Dave Overeem\, CRME\, Corporate Revenue Manager\, Inntel Hotels \n\n\n\n\n\n16.00-16:40\n\nMaking it all work\, the step by step daily integration of marketing\, and revenue management \nHistory is filled with examples of great companies failing due to a lack of communication that we now call ‘siloing’. ‘To big to fail’ places like IBM and Sony who once dominated their markets now trail or have been outright removed\, all because departments did not collaborate. Sound Familiar? This is not new news\, but how do you make it work? Where do you start? How do you make it a success each day? What Technologies are leading edge that works? \nBy Loren Gray\, Founder and CEO\, Hospitality Digital Marketing Inc \n\n\n\n\n\n16:40-17:00\nTour of Lloyd Hotel\n\n\n\n\n17:00-18:00\nDrinks and networking\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n[/mk_table][/vc_column][/vc_row] \n  \nAbout Dave Overeem\, CRME\, Corporate Revenue Manager\, Inntel Hotels \nDave knew at the age of 5\, that he wanted to work in hospitality. He graduated at Hotelschool The Hague in 2008 and started his career in Front Office operations in different hotels and brands. During his career\, he found his “love” for Revenue Management at a boutique style teaching hotel in Amsterdam back in 2012. Dave developed a revenue management strategy for this hotel\, that works out very well. Hotelschool The Hague was not teaching Revenue Management in the time Dave was a student there\, so he did an extra education to develop his knowledge on revenue management and wanted to be able to combine practical experience with the theoretical part of revenue management. Graduating with a 9+ for his final Revenue Management exam\, let him believe that he was made for Revenue Management. Nowadays he is leading the Revenue Management department of Inntel Hotels in The Netherlands. A family-owned hotel group of 6 four- and five-star hotels throughout The Netherlands and expanding with 2 hotels in the near future. Dave became a certified revenue management executive by HSMAI in May 2017. \n  \nAbout Loren Gray\, Founder and CEO\, Hospitality Digital Marketing Inc \nLoren Gray is the Founder and CEO of Hospitality Digital Marketing Inc.\, a full service consulting firm assisting businesses operating in the hospitality space. Services range from advanced marketing and revenue strategies\, to facilitating product and software services development to market to the hospitality industry. Domestic and International Clients range from property level\, to portfolio based brand\, and independent ownerships. \nPrior to launching HDM\, Mr. Gray was partner\, and Vice President of Digital Strategy at one of the top 5 largest agencies in Dallas\, TX\, where he redefined all internal protocols and created a successful integration of culture and collaboration of all services into one cohesive client-focused strategy\, thereby garnering the highest profitability and largest staff in the agency’s history along with its lowest annual staff attrition. Prior to that\, he spent 13 years as Director of eCommerce for Ocean Properties Ltd.\, the fourth largest privately held franchise hotel operator in North America and forty-seventh largest worldwide\, where he created and developed its entire Digital Marketing program. \nMr. Gray came through the ranks in the Hospitality industry through Food and Beverage\, Hotel Operations\, as General Manager of several brand- and non-brand resorts\, Regional Sales and Marketing\, and ultimately as Director of eCommerce. He has also owned and operated several Hospitality ventures. That operational and revenue management perspective\, when added to marketing and technology understanding\, has contributed to his ability to educate clients and connect seemly divergent programs into cohesive successful strategies. \nThroughout his work history\, Mr. Gray has actively participated as a member of several location organizations such as CVBs\, TDCs\, Chambers of Commerce and industry associations in Houston\, TX\, Melbourne\, FL\, Key Largo\, FL\, Palm Beach\, FL\, Dallas\, TX\, and the Caribbean\, Canada\, Australia and China. \n 
URL:https://hsmai.eu/event/hsmai-afternoon-meeting-in-amsterdam-holland/
LOCATION:Lloyd Hotel\, Oostelijke Handelskade 34\, Amsterdam\, 1019 BN\, Netherlands
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190510T083000
DTEND;TZID=Europe/Amsterdam:20190510T110000
DTSTAMP:20260613T055512
CREATED:20190415T131150Z
LAST-MODIFIED:20190503T085758Z
UID:10000171-1557477000-1557486000@hsmai.eu
SUMMARY:Join HSMAI for a Breakfast Meeting in Stockholm on Revenue Strategy
DESCRIPTION:Learn from a Revenue Manager how GMs and others can get the most out of the Revenue Management team\n\n\n\nWe will focus on how to establish a common understanding of strategy and expectations – and work on a long-term perspective. \n\n\n\nTime: Friday May 10th at 08:30 amPlace: Clarion Hotel Stockholm \n\n\n\nProgram\n\n\n\n08:30-09:00: Registration and breakfast09:00-10:30: How to get the most out of the Revenue Management team10:30-11:00: Networking \n\n\n\nSpeaker: Dave Overeem\, CRME\, Corporate Revenue Manager\, Inntel Hotels \nDave knew at the age of 5\, that he wanted to work in hospitality. He graduated at Hotelschool The Hague in 2008 and started his career in Front Office operations in different hotels and brands. During his career\, he found his “love” for Revenue Management at a boutique style teaching hotel in Amsterdam back in 2012. Dave developed a revenue management strategy for this hotel\, that works out very well. Hotelschool The Hague was not teaching Revenue Management in the time Dave was a student there\, so he did an extra education to develop his knowledge on revenue management and wanted to be able to combine practical experience with the theoretical part of revenue management. Graduating with a 9+ for his final Revenue Management exam\, let him believe that he was made for Revenue Management. Nowadays he is leading the Revenue Management department of Inntel Hotels in The Netherlands. A family-owned hotel group of 6 four- and five-star hotels throughout The Netherlands and expanding with 2 hotels in the near future. Dave became a certified revenue management executive by HSMAI in May 2017. \nTarget Group: General Managers & Assistant General Managers\, Revenue Managers\, Commercial leaders and others. \n\n\n\n  \n\n\n\n\n\n\n\nPhoto:Clarion Hotel Stockholm. Foto from Nordic Choice Hotels.
URL:https://hsmai.eu/event/join-hsmai-for-a-breakfast-meeting-in-stockholm/
LOCATION:Clarion Hotel Stockholm\, Ringvägen 98\, Stockholm\, 118 60\, Sweden
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190411T100000
DTEND;TZID=Europe/Amsterdam:20190411T150000
DTSTAMP:20260613T055512
CREATED:20181221T113029Z
LAST-MODIFIED:20190205T125729Z
UID:10000213-1554976800-1554994800@hsmai.eu
SUMMARY:CRME in Palme de Mallorca
DESCRIPTION:HSMAI Region Europe will be in Palma de Mallorca for the CRME certification on Thursday April 11th\nOn Thursday April 11th HSMAI Region Europe will host an interactive Revenue Management workshop\, after which the participants will complete the globally recognised CRME certification exam. \nThe certification workshop will take place at Palau de Congressos de Palma – Managed by Melia Hotels International \nThe more you know\, and the more you can prove you know\, the better ROI you can provide to your employer or prospective employer\, the more you can improve your company’s bottom line\, and the better you can position yourself in your chosen discipline. Press here to sign up! \nAbout the CRME\nThe CRME designation is recognition that you are: \n\nA professional in the field of revenue management and clearly conversant with its intricacies and importance\nCompetent to develop an infrastructure to support revenue management within the framework of an organization\nAble to maximize revenue opportunities and optimize profits by managing revenue\nCapable of making informed decisions to accept or reject pieces of business to meet overall organizational goals\nProficient at the art and science of revenue management\n\nPricing\nHSMAI Region Europe CRME workshop\, digital CRME Study Guide and certification exam. Workshop includes coffee\, tea and lunch. \nHSMAI Region Europe Members: EUR 695\nNon-members: EUR 795 \nFor more information contact us: postbox@hsmai.eu \nPress here to sign up! \nSo far HSMAI Region Europe has CRME certified many top professionals from each of the following companies:\n– AccorHotels\n– Avvio\n– citizenM Hotels\n– Choice Hotels\n– Copenhagen Admiral Hotel\n– Crown Moran Hotel\n– Deutsche Hospitality\n– Diamond Resorts International\n– Duetto\n– First Hotels\n– HotelPartner Yield Management\n– Hotel Tonight\n– IDeaS Revenue Solutions\, a SAS Company\n– Iberostar\n– InfData Analytics\n– Infor\n– Infor EasyRMS\n– Kempinski Hotels SA\n– Louvre Hotels Group\n– Mövenpick Hotels & Resorts\n– Nordic Choice Hotels\n– Norlandia Hotel Group\n– OTA Insight\n– Parkdean Holidays\n– Pricematch\n– Reburg & Partners\n– Redefine BDL Hotels Ltd\n– Rossi Boutique Hotel & SPA\n– Sagacity\n– Sabre Hospitality\n– SANA Hotels\n– Scandic Hotels\n– Short Stay Group\n– SnapShot GmbH\n– Sokos Hotels\n– Starboard Hotels\n– Steigenberger Hotel Group\n– Thon Hotels\n– Top Gahn Quality Coaching\n– Wordhotel Wings\n– 25hours Hotels \nPlease visit this page to read our Privacy Policy.
URL:https://hsmai.eu/event/crme-in-palme-de-mallorca/
LOCATION:Palau de Congressos de Palma
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ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190411T074500
DTEND;TZID=Europe/Amsterdam:20190411T101500
DTSTAMP:20260613T055512
CREATED:20190130T123824Z
LAST-MODIFIED:20190404T132747Z
UID:10000222-1554968700-1554977700@hsmai.eu
SUMMARY:HSMAI and HFTP Think Tank - The Strategic Integration of Marketing and Technologies
DESCRIPTION:HSMAI and HFTP Think Tank for CMO’s and CIO’s – By invitation only\nHSMAI and HFTP Think Tank is taking place in Palma de Mallorca on Thursday April 11th – the day after our annual conference the ROC & DOC and during HITEC Europe. The Think Tank will take place at MELIÃ PALMA BAY & Palau de Congressos · Palma in the Elyxr Café on the ground level of the convention center. Registration and breakfast from 07:45 and the educational starts at 08:15 and last until 10:15. This event is by invitation only! \n“The Strategic Integration of Marketing and Technologies” will be the topic for the Think Tank”.  \nHSMAI and HFTP’s Think Tank on “The Strategic Integration of Marketing and Technologies” will invite Europe-based hospitality CMOs and CIOs/CTOs to a roundtable discussion about fostering collaboration between the two roles. Our target audience is 20 executives — half marketing and half information technology — with both HSMAI Region Europe and HFTP extending invitations to achieve this targeted mix. Tables will be arranged in a single\, unbroken U-shape to help foster intimate\, unguarded dialogue\, with a roundtable for staff and other observers in the back of the room. \nThe two-hour program (8:15–10:15 a.m.\, with a breakfast reception from 7:45–8:15 a.m.) will be powered by a series of questions that participants will answer using a live-polling platform. \nRobyn Pratt\, Managing Director\, Impact Consulting\, will guide participants through the questions and answers\, encouraging them to discuss the obstacles that exist between the two roles and to identify potential best practices for cooperation and collaboration moving forward. Post-event content will be produced for both HSMAI and HFTP members. \nPending the review of lessons learned at this Think Tank\, HSMAI and HFTP will host a second\, parallel program in Minneapolis on Thursday\, June 20\, 2019. \n To RSVP press here.\nMore about Robyn Pratt\, Managing Director\, Impact Consulting:\n\nWith 35+ years of experience working in different countries & spanning a broad cross section of disciplines ranging from Sales and Marketing\, Operations\, General Management\, Project Leadership\, Change Management\, Innovation\, Brand Strategy and Leadership she has gained a strong foundation of knowledge and expertise at an international level. \nPrior to forming Impact Consulting she was Vice President & Brand Leader for Design and Luxury brands for Starwood Hotels\, Europe\, Africa\, & Middle East (EAME). In this role\, she was able to combine her knowledge and expertise in hotel marketing and operations with innovation and change management skills to lead the brand efforts of nine brands across 240 hotels. She is a strong communicator and have achieved tangible results and strong engagement with the teams she has worked with. \nHer experience in leading Six Sigma and Operational Innovation has provided her with a passion for managing change towards achieving measurable results which add value for all shareholders. \nPress here to see all our activities in Palma de Mallorca the same week.\n  \n \n  \n \nPLEASE NOTE: For qualified ROC & DOC registrants\, HITEC Europe in Palma de Mallorca will provide one complimentary\, non-transferable registration which entitles the recipient to two days access to the HITEC Europe exhibit hall and general sessions. HITEC Europe concurrent educational sessions are not included. Comp registrations are only available to qualified ROC/DOC attendees directly from the industry and cannot be used by suppliers or vendors\, consultants\, nor personnel\, dealers\, distributors\, subsidiaries\, investors\, partners/associates or family members of exhibiting companies. HSMAI Region Europe will automatically register all qualified registrants directly with HITEC Europe. Your contact information will be provided to HFTP\, the host of HITEC Europe\, for the purpose of communicating with you about your registration. If you prefer to NOT be registered for the complimentary exhibit hall pass\, please email us at postbox@hsmai.eu \nPlease visit this page to read our Privacy Policy.
URL:https://hsmai.eu/event/think-tank-the-strategic-integration-of-marketing-and-technologies/
LOCATION:Palau de Congressos de Palma
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20190410
DTEND;VALUE=DATE:20190411
DTSTAMP:20260613T055512
CREATED:20181122T150816Z
LAST-MODIFIED:20181122T150816Z
UID:10000212-1554854400-1554940799@hsmai.eu
SUMMARY:ROC & DOC
DESCRIPTION:Welcome to Europe’s number one place for the latest trends and news in Revenue Optimization\, Digital Marketing and Distribution for the travel and hospitality industry at Palau de Congressos de Palma\, co-located with HITEC Europe 2019– and you are very welcome to attend.\nYou’ll want to ROC ‘n Roll all day long when you meet our many speakers and delegates. We have a great venue and we will raise the energy level with the best speakers\, great music and food. \n  \nPress here to read more and to sign up!
URL:https://hsmai.eu/event/roc-doc/
LOCATION:Palau de Congressos de Palma
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ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190409T140000
DTEND;TZID=Europe/Amsterdam:20190409T140000
DTSTAMP:20260613T055512
CREATED:20181113T123529Z
LAST-MODIFIED:20190321T104048Z
UID:10000211-1554818400-1554818400@hsmai.eu
SUMMARY:CURATE – THE EXECUTIVE INSIGHTS FORUM
DESCRIPTION:CURATE – THE EXECUTIVE INSIGHTS FORUM\nFor HSMAI Executive Members only\nWith great pleasure HSMAI Region Europe would like to invite HSMAI Executive Members to attend the third biannual Curate. This time taking place in Palma de Mallorca on Tuesday April 9th – the day prior to the annual conference the ROC & DOC\nCurate will take place at the MELIÃ PALMA BAY & Palau de Congressos · Palma\nWe plan to be around 30-40 participants for the Curate \n⇒ Tuesday April 9th 2019\n14.00 – 18.30 (please note the time) followed by dinner and networking\nMELIÃ PALMA BAY & Palau de Congressos · Palma\n \nAfter the success of our two first European Curate in Amsterdam in April and in London in September we are very excited to organize this event again in Palma. The Curate is for senior executives who want to engage with other executives about cross-discipline issues impacting your company and our industry. \nCurate is designed to identify\, capture\, and shape the executive-level content you need to focus on. Cross-disciplinary discussions\, original research and interactive technology are used to explore the priority issues across the disciplines of culture & people\, sales\, marketing\, distribution\, revenue management and innovation. At Curate delegates will engage in a full day of invigorating cross-disciplinary discussions about emerging trends and crucial issues. Delegates will engage with colleagues and peers\, sharing insights and experiences throughout this innovative forum. \n  \nThe Curate will be moderated by Michael Nowlis\, Associate Dean\, Samuel Curtis Johnson Graduate School of Management at Cornell University \nMichael Nowlis is Assistant Dean of the Samuel Curtis Johnson Graduate School of Management Cornell University. A US citizen who lived in Europe for 30 years\, Nowlis held numerous management positions at both the corporate and unit level. He previously worked for Cornell as Lecturer and Director of the IMHI MBA program in Paris. Nowlis served as Dean of the Center for Corporate and Professional Education at Stevens Institute of Technology (USA)\, Director of the Senior Executive Program at London Business School (UK) and Director of the TIO International Executive Program at Stockholm School of Economics (Sweden). His other educational posts have included Department Chairman at Johnson & Wales University (USA) and Professor at the Centre International de Glion (Switzerland). \n  \nThe result of  the new HSMAI survey about Innovation will be presented during this day. \nThis survey is developed by HSMAI Region Europe´s Innovation Advisory Board and the results will be presented by: \n\n\n\n \n  \n  \n  \n  \n  \n  \n  \nMorten Rynning \nCO- Founder\, Aispot\nand member of HSMAI Region Europe Innovation Advisory Board \n\n \n  \n  \n  \n  \n  \n  \n  \nFred Witte \nFounding Partner\, Bloc\nand member of HSMAI Region Europe Innovation Advisory Board \n\n\n\n\nTo RSVP for yourself or the delegate from your organization\, sign up here. \nWe look forward to hearing from you to ensure your organization’s participation in this unique day of thought leadership. \n  \nPLEASE NOTE: For qualified registrants\, HITEC Europe in Palma de Mallorca will provide one complimentary\, non-transferable registration which entitles the recipient to two days access to the HITEC Europe exhibit hall and general sessions. HITEC Europe concurrent educational sessions are not included. Comp registrations are only available to qualified ROC/DOC attendees directly from the industry and cannot be used by suppliers or vendors\, consultants\, nor personnel\, dealers\, distributors\, subsidiaries\, investors\, partners/associates or family members of exhibiting companies. HSMAI Region Europe will automatically register all qualified registrants directly with HITEC Europe. Your contact information will be provided to HFTP\, the host of HITEC Europe\, for the purpose of communicating with you about your registration. If you prefer to NOT be registered for the complimentary exhibit hall pass\, please email us at postbox@hsmai.eu \nPress here to see all our activities in Palma de Mallorca the same week.\nPlease visit this page to read our Privacy Policy.
URL:https://hsmai.eu/event/curate-the-executive-insights-forum/
LOCATION:MELIÃ PALMA BAY & Palau de Congressos · Palma
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BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190328T160000
DTEND;TZID=Europe/Amsterdam:20190328T180000
DTSTAMP:20260613T055512
CREATED:20190320T211252Z
LAST-MODIFIED:20190326T130319Z
UID:10000165-1553788800-1553796000@hsmai.eu
SUMMARY:Webinar: HSMAI interview on mentoring with hotel icon Mike Leven
DESCRIPTION:Mike Leven is one of the most prominent US hotel icons\, but it is his warmth\, wisdom\, humility and commitment to leadership and customer service which is quite unique. The way he works to improve and empower those around him really makes him stand out. Mike Leven has been working internationally throughout his entire career. He is a person who is up-to-date in most areas\, including philosophy\, psychology and politics\, and has experienced a lot of challenges. He has always been motivated by achievements\, by developing others. He says that in order to be a mentor you first have to be yourself and know yourself. As a mentor you have to be a simplifier\, and be able to develop the confidence of a mentee to share their values. “Everybody” wants a piece of Mike Leven\, and he loves to share his competence. Now he is helping HSMAI as a coach for potential mentors. \nHSMAI interview about\n\nWhat advices would you like to share with us from all your years of being a leader?\nWhat to expect from a good mentor?\nWhat do you gain from mentoring?\nWhat topics do you normally agree that you should not address?\nWhat challenges have you encountered?\nBased on your experiences\, what advice will you give to those who now enter the role of mentors?\nWhat advice would you like to give to the mentees?\n\nAnd more \nDate & time:\nThursday March 28th 2019\n11 AM EDT\n4 PM CET\n3 PM GMT \nSign up here to join our FREE live webinar!\nSpeaker:\nMike Leven\, Chairman and Chief Executive Officer at Georgia Aquarium\, Inc\nMichael A. Leven\, also known as Mike\, has been the Chairman and Chief Executive Officer at Georgia Aquarium\, Inc. since January 2015 in his sort-of-retirement years. Before that he was the President and Chief Operating Officer of Las Vegas Sands Corp. \nHe is a longtime industry leader and a “hotel icon”. He has an impressive career in hospitality\, with over 50 years of experience in top positions in hotels. His previous managerial positions also include the President and COO of Holiday Inn Worldwide and the President of Days Inn of America\, as well as the Vice Chairman of the Marcus Foundation\, a philanthropic organization founded by Bernie Marcus\, co-founder of The Home Depot\, Inc. \nMichael is a great supporter of HSMAI. In the US the HSMAI Leadership Day is named after him\, in honor of his extraordinary leadership skills and his lifelong commitment to developing the industry. HSMAI Region Europe has named its mentor program after him – The Mike Leven Mentoring Program\, as well as its new program\, Excelling at Customer Centricity – a program guiding a customer centric organization to excel –  based on his philosophy. \nInterviewer:\nRobin Deyo\, co-founder\, of Cendyn\nRobin\, co-founder of Cendyn\, has 30 years of experience in the hospitality industry\, including executive sales positions with Hyatt Hotels & Resorts and RockResorts\, among other independent hotels. She is a former member of the MPI Foundation Board and its American Council\, and currently sits on the boards of several nonprofit organizations in South Florida which focus on education\, child & family welfare\, as well as cultural history. Robin’s role at Cendyn is concentrated on sales and operations\, oversight of 3rd party sales channels and strategic partnerships. \n  \n\n \n 
URL:https://hsmai.eu/event/webinar-hsmai-interview-on-mentoring-with-hotel-icon-mike-leven/
LOCATION:Webinar
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ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190322T083000
DTEND;TZID=Europe/Amsterdam:20190322T110000
DTSTAMP:20260613T055512
CREATED:20190301T150603Z
LAST-MODIFIED:20190301T150603Z
UID:10000163-1553243400-1553252400@hsmai.eu
SUMMARY:HSMAI Region Europe breakfast meeting in Oslo
DESCRIPTION:HSMAI Region Europe breakfast meeting in Oslo\nFriday March 22nd at Grand Hotel Oslo\nPress here to read more
URL:https://hsmai.eu/event/hsmai-region-europe-breakfast-meeting-in-oslo/
LOCATION:Grand Hotel Oslo\, Karl Johans gate 31\, 0159\, Oslo\, Norway
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20190320T083000
DTEND;TZID=Europe/Amsterdam:20190320T110000
DTSTAMP:20260613T055512
CREATED:20190301T074801Z
LAST-MODIFIED:20190318T100116Z
UID:10000161-1553070600-1553079600@hsmai.eu
SUMMARY:HSMAI Region Europe breakfast meeting in Amsterdam
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1552571586061{margin-bottom: 0px !important;}”][vc_row][vc_column width=”1/1″][vc_column_text] \nSign up for HSMAI breakfast meeting in Amsterdam about sustainability in the hotel & travel industry\nWednesday March 20th from 08.30-11:00 at Hotel Jakarta\, Amsterdam\nSustainability and CSR (Corporate Social Responsibility) are two terms frequently appearing in principal speeches. Today most customers expect action rather than words. If you don’t live up to expectations your company may find itself in peril. Thanks to new technology your reputation spreads at the speed of light. HSMAI Region Europe is happy to invite you to a breakfast meeting on these subjects. \n\nYou will meet:\nNico Evers\,\nGeneral Manager / Hotel Jakarta \n\nErik van Dijk\,\nNational Operation / Green Key \n\n \nEdo van der Zouwen\,\n     Sustainable Marketing / Consultant / Mindful Marketing \n  \n\n  \nThe presentations will be in dutch. \nThis is HSMAI´s first breakfast meeting in Amsterdam. We will from time to time host breakfast meetings in addition to some  afternoon meetings. \nSign up today!\n[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-breakfast-meeting-in-amsterdam/
LOCATION:Lloyd Hotel\, Oostelijke Handelskade 34\, Amsterdam\, 1019 BN\, Netherlands
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END:VEVENT
END:VCALENDAR