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DTSTART;TZID=Europe/Oslo:20251006T140000
DTEND;TZID=Europe/Oslo:20251006T163000
DTSTAMP:20260525T204634
CREATED:20250525T104700Z
LAST-MODIFIED:20250918T073002Z
UID:10000585-1759759200-1759768200@hsmai.eu
SUMMARY:ECC – Excelling at Customer Centricity – an HSMAI Certification Program | Session 3
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#000000″ size=”30″ margin_bottom=”0″ font_family=”none”]ECC – Excelling at Customer Centricity – an HSMAI Certification Program\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”22″ font_style=”italic” margin_bottom=”15″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]🔑 Unlock the power of customer-centric leadership![/mk_fancy_title][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1733746719349{margin-bottom: 0px !important;}”]With HSMAI Region Europe’s Excelling at Customer Centricity programme\, your team identifies and implement processes to close gaps that stop them from excelling\, consistently\, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning\, the inclusion of key stakeholders\, employee engagement and service recovery methods.[/vc_column_text][vc_column_text css=”.vc_custom_1733827716548{margin-bottom: 0px !important;}”]\nWhy?\n\nTo improve measurements and reviews\, strengthen repurchase\, enhance reputation and increase return on investment.\n[/vc_column_text][/vc_column][vc_column width=”1/2″][mk_padding_divider size=”20″][vc_cta h2=”” style=”3d” color=”violet” css=”.vc_custom_1748170005305{background-color: #f2f2f2 !important;}”]📅 Dates: \n\nMonday\, September 22\, 2025\nFriday\, September 29\, 2025\nMonday\, October 6\, 2025\n\n🕒 Time: 2:00 PM – 4:30 PM CET\nEach session is 2.5 hours. \nFormat: Virtual[/vc_cta][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Who Should Attend?[/mk_fancy_title][vc_column_text css=”.vc_custom_1733828198103{margin-bottom: 0px !important;}”]This program is designed for property leaders and professionals eager to coach their teams toward delivering exceptional service. The ECC certification is designed for those ready to champion customer-centric strategies and drive meaningful change across teams within their hotel or organization. We recommend participating with at least two leaders from your hotel or organization to maximise the program’s benefits and achieve the best outcomes.[/vc_column_text][vc_column_text css=”.vc_custom_1737385171315{margin-bottom: 0px !important;}”]ECC is the perfect program to empower your team to deliver exceptional guest experiences. Don’t miss this chance to help your teams thrive. This program is developed by Mia Touzin and owned by HSMAI Region Europe.[/vc_column_text][mk_padding_divider size=”20″][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Meet The Coach[/mk_fancy_title][vc_column_text css=”.vc_custom_1755008842024{margin-bottom: 0px !important;}”]The sessions will be led by Gil Mulders\, Founder of The Talent Network. He works with a range of clients with their development and delivery of learning interventions that focus on customer centric leadership\, brand development and customer experience. Before joining \, at IHG Hotels & Resorts as Head of Learning\, Europe\, Gil gained extensive experience on a property level\, holding key roles in renowned hotel brands such as Hilton and Crowne Plaza.  \nGil also served as Chair of the HSMAI Europe People & Culture Advisory Board\, and later as a member of the advisory board\, contributing his expertise to advancing leadership and culture within the hospitality industry.[/vc_column_text][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Admission & Entry[/mk_fancy_title][vc_column_text css=”.vc_custom_1758180581036{margin-bottom: 0px !important;}”]Entry to the program is on an on application complimentary basis. Please register to see if you are able to join in.[/vc_column_text][mk_padding_divider][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FKbeKYr|target:_blank”][/vc_column][vc_column width=”1/2″][vc_row_inner css=”.vc_custom_1733828210668{background-color: #f2f2f2 !important;border-color: #f2f2f2 !important;}”][vc_column_inner][mk_padding_divider size=”10″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Sessions Overview[/mk_fancy_title][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1733828463067{margin-bottom: 0px !important;}”]1️⃣ Session One (2.5 hours): Introduction to the ECC Programme & Stakeholder Management \n\nWhat’s the programme – role of the Executive Coach and expectations.\nWhy Customer Centricity\nHow to prioritize & manage stakeholders interest\n\n2️⃣ Session Two (2.5 hours): Designing Instagrammable Experience\, Measurement & Culture\n \n\nHow to prepare to excel at designing key experience\nHow we measure progress\nHow we prepare to excel at creating a supportive culture\n\n3️⃣ Session Three (2.5 hours): Communication & Service Recovery  \n\nHow do we excel at communication\nHow do we excel at service recovery\nNext Steps\n\n📌 Note: Tools and best practices will be shared after each session and there will be an opportunity to implement some of the quick wins in between the sessions.[/vc_column_text][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row]
URL:https://hsmai.eu/event/ecc-excelling-at-customer-centricity-an-hsmai-certification-program-session-3-2/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2024/12/ecc.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Madrid:20251009T170000
DTEND;TZID=Europe/Madrid:20251009T200000
DTSTAMP:20260525T204634
CREATED:20250307T110432Z
LAST-MODIFIED:20250923T152951Z
UID:10000453-1760029200-1760040000@hsmai.eu
SUMMARY:By-Invitation-Only: Senior Distribution Executive Roundtable | Palma de Mallorca
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17462″ img_size=”full” css=””][mk_fancy_title color=”#669933″ size=”25″ font_weight=”bold” font_family=”Merriweather” font_type=”google”]Hotels Unleashed: Mastering Distribution Dynamics in the Current Regulatory Chaos[/mk_fancy_title][vc_column_text css=”.vc_custom_1752223530709{margin-bottom: 0px !important;}”]📅 Thursday\, October 9th\, 2025\n📍 Zafiro Palace Andratx\, Mallorca\n🕘 5:00 PM – 8:00 PM[/vc_column_text][vc_column_text css=”.vc_custom_1750346468779{margin-bottom: 0px !important;}”]Join HSMAI Europe for an exclusive roundtable designed for senior distribution executives. As HSMAI Europe expands and our members would like to increasingly prioritise Distribution\, we are dedicated to specifically enhancing our focus on Parity and Regulation. This roundtable is done in conjunction and coordinated by the Hospitality Pricing Innovation series (HPI).[/vc_column_text][mk_padding_divider][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2024/06/elodie-leunen.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1749818508907{margin-bottom: 0px !important;}”]\nModerator \nElodie Leunen\nCEO at Fastpayhotels\nAnd a Member of HSMAI Europe Board of Directors \n[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][vc_column width=”1/4″][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2024/11/pau-ferret.png” image_diameter=”150″][vc_column_text css=”.vc_custom_1749814884004{margin-bottom: 0px !important;}”]\nPau Ferret\nCo-Founder & CRO\nat 123COMPARE.ME \n[/vc_column_text][/vc_column][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2024/11/orazio-lambiase.png” image_diameter=”150″][vc_column_text css=”.vc_custom_1753690089027{margin-bottom: 0px !important;}”]\nOrazio Lambiase\nSenior Director\, Distribution\, EMEA\nat Marriott International \n[/vc_column_text][/vc_column][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/skjermbilde-2025-07-28-100422.png” image_diameter=”150″][vc_column_text css=”.vc_custom_1753690139710{margin-bottom: 0px !important;}”]\nJorge Cortés\nVP Sourcing EURAF & Partnerships\nat Hotelbeds \n[/vc_column_text][/vc_column][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/andrea-mantovani.jpg” image_diameter=”150″][vc_column_text css=”.vc_custom_1758097504504{margin-bottom: 0px !important;}”]\nAndrea Mantovani\nEconomic theory Researcher at\nToulouse Business School \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][vc_column_text css=”.vc_custom_1749815200925{margin-bottom: 0px !important;}”]What to Expect from the roundtable\nHSMAI Executive Roundtables are networks of like-minded senior leaders that meet face-to-face and virtually. They are a unique opportunity for executive-level peer groups to have meaningful dialogue in a confidential environment. \nWe will abide by HSMAI´s Antitrust Policy\, which we will share with you as a reminder at the beginning of the session. \n  \n📌Please note that all registrations will be pending approval.[/vc_column_text][vc_btn title=”REGISTER HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FPqrllv|target:_blank”][/vc_column][/vc_row]
URL:https://hsmai.eu/event/roundtable-by-invitation-only-distribution/
LOCATION:Zafiro Palace Andratx\, 3 Carrer Cromlec\, Camp de Mar\, 07160\, Spain
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/03/october-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20251016T170000
DTEND;TZID=Europe/Oslo:20251016T210000
DTSTAMP:20260525T204634
CREATED:20250307T125151Z
LAST-MODIFIED:20251008T143008Z
UID:10000460-1760634000-1760648400@hsmai.eu
SUMMARY:Connecting Future Leaders | October | Oslo
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17558″ img_size=”1920×1080″ alignment=”center” css=””][mk_fancy_title color=”#669933″ size=”35″ font_weight=”bold” margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Connecting Future Leaders Oslo[/mk_fancy_title][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1759928724210{margin-bottom: 0px !important;}”]\nBest i lufta og på bakken!\n[/vc_column_text][vc_column_text css=”.vc_custom_1759928743998{margin-bottom: 0px !important;}”]📅 Torsdag\, 16. oktober\, 2025\n📍 Radisson RED Oslo City Centre\n🕘 17:00 – 21:00[/vc_column_text][vc_column_text css=”.vc_custom_1747313765730{margin-bottom: 0px !important;}”]\nVelkommen til Connecting Future Leaders!\n[/vc_column_text][vc_column_text css=”.vc_custom_1759928872916{margin-bottom: 0px !important;}”]Connecting Future Leaders (CFL) har som mål å skape faglige- og sosiale møtepunkter for erfaringsutveksling og nettverksbygging blant unge ledere\, talenter og andre på 35 år og under i hotell-\, reiselivs- og eventbransjen . \nTa plass når vi henter innsikt fra luftfarten – og omsetter den til vekst på bakken. Kvelden gir konkrete perspektiver på hvordan rutevalg\, partnerskap\, salg og service i internasjonal luftfart kan styrke hotellenes etterspørsel\, inntekter og gjesteopplevelse. \n\nFyll rommene smartere: Forstå hvordan nye ruter skaper etterspørsel – og hvordan hoteller kan posisjonere seg tidlig.\nBygg vinnende partnerskap: Lær hva som gjør destinasjons- og hotell­samarbeid attraktive for flyselskapene.\nØk lønnsomheten: Hent salgs- og produktideer (pakker\, tilvalg\, MICE) som flytter RevPAR og totalomsetning.\nLøft service og kultur: Se hvordan globale service­standarder kan oversettes til hotell­drift – på tvers av avdelinger og skift.\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1747313751867{margin-bottom: 0px !important;}”]\nForedragsholdere\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”2/3″][vc_column_text css=”.vc_custom_1759933761788{margin-bottom: 0px !important;}”]Terje Grue\nCountry Manager Norway & Iceland\, Emirates\nTerje deler erfaringer fra internasjonal luftfart: vekst\, partnerskap\, lønnsomhet og service i verdensklasse.[/vc_column_text][/vc_column][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/terje-grue.jpeg” image_diameter=”200″][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row][vc_row][vc_column width=”2/3″][vc_column_text css=”.vc_custom_1759933779428{margin-bottom: 0px !important;}”]Thomas Reinsborg\nKonsulent\, Styreleder i Norsk Reiseliv og tidligere Head of Sales – Norway i SAS\nViser hvordan drift\, kommers og kundeopplevelse spiller sammen når marginene er små og tempoet høyt[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_empty_space height=”25px”][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/thomas-400.png” image_diameter=”200″][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1759929355902{margin-bottom: 0px !important;}”]\nMingling\, mat og drikke!\n[/vc_column_text][vc_column_text css=”.vc_custom_1759929395000{margin-bottom: 0px !important;}”]Det blir som vanlig god tid til nettverksbygging\, konkurranser og sosialt samvær. Det blir servert noe enkelt mat\, og selvfølgelig noe godt i glasset.[/vc_column_text][vc_btn title=”Meld deg på!” color=”success” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FbVRM4k|target:_blank”][vc_column_text css=”.vc_custom_1747312818936{margin-bottom: 0px !important;}”]Meld deg på i dag for å sikre din plass! [/vc_column_text][vc_column_text css=”.vc_custom_1759929663507{margin-bottom: 0px !important;}”]Dette arrangementet er satt sammen av CFL-komitteen bestående av deltagerne under som også vil være til stede å ønske deg velkommen sammen med Yana Kyrylyuk fra HSMAI:[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/1583393590148.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1747314830635{margin-bottom: 0px !important;}”]\nHero Azeez\nAdministrerende Direktør\nHotel Christiania Teater \n[/vc_column_text][/vc_column][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/simon-barman-jenssen_clarionhoteloslo-1-1.jpg” image_diameter=”150″][vc_column_text css=”.vc_custom_1747313090527{margin-bottom: 0px !important;}”]\nSimon Barman-Jenssen\nGeneral Manager\nClarion Hotel Oslo \n[/vc_column_text][/vc_column][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/1737319816795.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1747313281397{margin-bottom: 0px !important;}”]\nHisham Mansour\nTeamleder Meeting and Events\nRadisson Hotel Group \n[/vc_column_text][/vc_column][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2024/02/live-lorck.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1759932124814{margin-bottom: 0px !important;}”]\nLive Lorck\nGeneral Manager\nComfort Hotel Xpress Central Station \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/marius-flaskjer.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1759932198170{margin-bottom: 0px !important;}”]\nMarius Flåskjer\nEvent Manager\nHSMAI Europe \n[/vc_column_text][/vc_column][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/yana.jpg” image_diameter=”150″][vc_column_text css=”.vc_custom_1759932253034{margin-bottom: 0px !important;}”]\nYana Kyrylyuk\nYoung Talent Program Manager\nHSMAI Europe \n[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column][mk_divider style=”thin_solid” thickness=”3″][vc_column_text css=”.vc_custom_1747313202058{margin-bottom: 0px !important;}”]For eventuelle spørsmål\, ta kontakt med oss på postbox@hsmai.eu[/vc_column_text][mk_padding_divider][/vc_column][/vc_row]
URL:https://hsmai.eu/event/connecting-future-leaders-october-oslo/
LOCATION:Amsterdam
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/03/cfl-oslo-october-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20251022T140000
DTEND;TZID=Europe/Amsterdam:20251022T153000
DTSTAMP:20260525T204634
CREATED:20250916T220750Z
LAST-MODIFIED:20251021T114017Z
UID:10000595-1761141600-1761147000@hsmai.eu
SUMMARY:HSMAI Europe Curate | October 2025 | Virtual
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17615″ img_size=”full” alignment=”center” css=””][mk_fancy_title color=”#669933″ size=”35″ font_weight=”bold” margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]HSMAI Europe’s Virtual Curate – An Executive Insights Forum\n[/mk_fancy_title][vc_column_text css=”.vc_custom_1761046680020{margin-bottom: 0px !important;}”]\nMEASURING WHAT MATTERS: CREATING KPI UNITY ACROSS STAKEHOLDERS\n[/vc_column_text][vc_column_text css=”.vc_custom_1761046728517{margin-bottom: 0px !important;}”]📅 Wednesday\, 22nd October 2025\n🕒 2:00 – 3:30pm CET\n📍 Virtual[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1761046745249{margin-bottom: 0px !important;}”]The Curate\, an event designed exclusively for Organizational Member companies. \nThis is a chance for you to delve into the topic of KPI’s\, while networking and engaging in dynamic discussions with fellow executives. \nThis by-invitation-only virtual gathering will bring together leaders who are passionate about KPIs and strategies \nTarget group: This event is tailored for senior leaders[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion shape=”square” color=”green” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section i_icon_fontawesome=”fas fa-file-alt” add_icon=”true” title=”Agenda” tab_id=”1761043259799-9f01c928-92e8″][vc_row_inner][vc_column_inner width=”1/4″][vc_column_text css=”.vc_custom_1761041112653{margin-bottom: 0px !important;}”]\n2:00 – 2:05 pm CET \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text css=”.vc_custom_1761041401727{margin-bottom: 0px !important;}”]\nWelcome\n[/vc_column_text][vc_column_text css=”.vc_custom_1761041080227{margin-bottom: 0px !important;}”]Ingunn Hofseth\, President & CEO of HSMAI Europe\, welcomes attendees and shares why KPIs were chosen for this Curate.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][vc_column_text css=”.vc_custom_1761041178719{margin-bottom: 0px !important;}”]\n2:05 – 2:15 pm CET \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text css=”.vc_custom_1761041199509{margin-bottom: 0px !important;}”]\nPART 1: The Importance of KPIs\n[/vc_column_text][vc_column_text css=”.vc_custom_1761041231015{margin-bottom: 0px !important;}”]HSMAI America & Global President & CEO (and former Senior Vice President\, Americas Commercial and Revenue Management at IHG) Brian Hicks sets the scene\, highlighting global trends in metrics and commercial alignment and explaining why KPI fragmentation hinders collaboration and performance. He introduces the session objectives: to identify modern KPIs; explore conflicts between ownership and operator priorities; debate the future of benchmarking; and generate actionable recommendations for alignment.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][vc_column_text css=”.vc_custom_1761041112653{margin-bottom: 0px !important;}”]\n2:00 – 2:05 pm CET \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text css=”.vc_custom_1761041419297{margin-bottom: 0px !important;}”]\nPART 2: Defining What Success Looks Like in 2025\n[/vc_column_text][vc_column_text css=”.vc_custom_1761041450339{margin-bottom: 0px !important;}”]Moderated by Gemma Greenwood\, Director\, Content Inc. (and HSMAI journalist) – Gemma will remind you that we will abide by HSMAI’s Antitrust Policy. \nA dynamic exchange between Gianni di Fede\, Global SVP Commercial\, Radisson Hotel Group and Pär Augustsson\, VP Profit & Distribution\, Strawberry (former Nordic Choice Hotels) exploring evolving definitions of performance and success; contrasting perspectives on KPI priorities; how ownership models shape expectations; and whether traditional metrics like RGI are fit for purpose.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][vc_column_text css=”.vc_custom_1761041502660{margin-bottom: 0px !important;}”]\n2:35 – 3:00 pm CET \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text css=”.vc_custom_1761041486874{margin-bottom: 0px !important;}”]\nPART 3: Brainstorming KPIs\n[/vc_column_text][vc_column_text css=”.vc_custom_1761041553319{margin-bottom: 0px !important;}”]Attendees separate into breakout groups to discuss KPIs that are most relevant in today’s market and how to resolve misalignments that exist amongst stakeholders. They will debate:  \n\nWhich KPIs best represent total business performance.\nWhich metrics are outdated or misleading.\nWhat causes misalignment — and how it can be resolved.\nWhat new or emerging metrics the industry should consider.\n\nParticipants will be split into two groups. One group will be led by Jonathon Liu\, Chief Commercial Officer at Verdi Hotels and the other group will be led by Tim Browne\, Lecturer & Coach at Breda University of Applied Sciences. They will guide each discussion\, capture key insights\, and identify the group’s top three KPIs and alignment actions.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][vc_column_text css=”.vc_custom_1761041687057{margin-bottom: 0px !important;}”]\n3:00 – 3:25 pm CET \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text css=”.vc_custom_1761041611662{margin-bottom: 0px !important;}”]\nPART 4: Wrap-Up and Next Steps\n[/vc_column_text][vc_column_text css=”.vc_custom_1761041626500{margin-bottom: 0px !important;}”]Attendees return to the main group\, with each group leader sharing their top three most relevant KPIs\, plus top three recommendations for better alignment. Gemma Greenwood reviews common themes and outlines next steps.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][vc_column_text css=”.vc_custom_1761043136235{margin-bottom: 0px !important;}”]\n3:25 – 3:30 pm CET \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text css=”.vc_custom_1761043127551{margin-bottom: 0px !important;}”]\nConclusion\n[/vc_column_text][vc_column_text css=”.vc_custom_1761041746686{margin-bottom: 0px !important;}”]Brian Hicks provides a quick wrap-up about KPIs and Ingunn Hofseth thanks attendees and shares updates on the next HSMAI Europe Curate taking place in London on November 5th.\n[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1761043275288{margin-bottom: 0px !important;}”]We will abide by HSMAI’s Antitrust Policy\, which will be shared with you as a reminder at the beginning of the session. \nInterested to know more about HSMAI Europe?\nPlease reach out to us at postbox@hsmai.eu[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”RSVP” color=”violet” size=”lg” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FZQ5Mb0|target:_blank”][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”20″][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][vc_column_text css=”.vc_custom_1761046776137{margin-bottom: 0px !important;}”] \nHSMAI EUROPE CURATE\nMEASURING WHAT MATTERS: CREATING KPI UNITY ACROSS STAKEHOLDERS\n📅 Wednesday\, 22nd October 2025 | 🕒 2:00 – 3:30pm CET |📍 Virtual \n[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-curate-october-2025-virtual/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/09/curate-1920x1080-3.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20251023T170000
DTEND;TZID=Europe/Athens:20251023T200000
DTSTAMP:20260525T204634
CREATED:20250808T135514Z
LAST-MODIFIED:20251013T130209Z
UID:10000589-1761238800-1761249600@hsmai.eu
SUMMARY:Power up | Rhodes | October
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17483″ img_size=”full” alignment=”center” css=””][mk_fancy_title color=”#669933″ size=”35″ font_weight=”bold” margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]HSMAI Europe Power-Up in Rhodes\, Greece[/mk_fancy_title][vc_column_text css=”.vc_custom_1759237151206{margin-bottom: 0px !important;}”]📅 Date: Thursday\, 23 October\n🕔 Time: 6:00 pm – 8:00 pm EET (followed by networking & drinks at Elissa Lifestyle Beach Resort)\n📍 Location: Helea Lifestyle Beach Resort\, Leof. Kallitheas 215\, Rodos 851 00[/vc_column_text][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1758752436502{margin-bottom: 0px !important;}”]\nAn exclusive HSMAI Experience comes to Rhodes!\n[/vc_column_text][vc_column_text css=”.vc_custom_1758706248031{margin-bottom: 0px !important;}”]We’re excited to bring our very first HSMAI Europe Power-Up to Rhodes\, Greece! Join this exclusive gathering of industry professionals and explore the opportunities and challenges the hospitality industry has to offer.[/vc_column_text][mk_padding_divider size=”20″][vc_btn title=”Register Here” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FzRbY5l|target:_blank”][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1758752527125{margin-bottom: 0px !important;}”]\nProgram & Speakers:\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”20″][vc_separator border_width=”2″ css=””][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1758754751515{margin-bottom: 0px !important;}”]\nRegistration & Coffee\n[/vc_column_text][vc_column_text css=”.vc_custom_1758754765181{margin-bottom: 0px !important;}”]\n17:30 – 18:00 hrs \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”20″][vc_separator border_width=”2″ css=””][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1760108285047{margin-bottom: 0px !important;}”]\nWelcome from HSMAI Europe and Introduction of Todays Moderator\n[/vc_column_text][vc_column_text css=”.vc_custom_1758754738140{margin-bottom: 0px !important;}”]\n18:00 – 18:10 hrs \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/08/ingunn-hofseth.jpeg” image_diameter=”200″][vc_column_text css=”.vc_custom_1760108884978{margin-bottom: 0px !important;}”]\nIngunn Hofseth\nPresident & CEO\nHSMAI Region Europe \n[/vc_column_text][/vc_column][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/02/nikos-giokas-headshot-1.jpeg” image_diameter=”200″][vc_column_text css=”.vc_custom_1760109908820{margin-bottom: 0px !important;}”]\nNikos Giokas\nBusiness Development Director\, EMEA at Plusgrade\nChair of the HSMAI Europe Advisory Board Greece \n[/vc_column_text][/vc_column][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/08/vasilios-riavoglou.jpeg” image_diameter=”200″][vc_column_text css=”.vc_custom_1760109926376{margin-bottom: 0px !important;}”]\nVasilios Riavoglou (moderator)\nChief Growth Officer at Hotel Insider / HBIS\nMember of the HSMAI Europe Advisory Board Greece \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”20″][vc_separator border_width=”2″ css=””][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1758752660021{margin-bottom: 0px !important;}”]\nKeynote: Hospitality Reimagined: How AI Is Reshaping Travel Experiences\n[/vc_column_text][vc_column_text css=”.vc_custom_1758754702531{margin-bottom: 0px !important;}”]\n18:10 – 18:40 hrs \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”2/3″][vc_column_text css=”.vc_custom_1758752803118{margin-bottom: 0px !important;}”]Giannis Aggelakis is an AI Strategist and Marketing Director at Vortex Software\, as well as an experienced trainer and consultant in artificial intelligence and digital transformation. He delivers programs for executives\, entrepreneurs\, and students in Greece and abroad\, focusing on how AI reshapes business growth and travel behaviors. With a background in senior marketing roles at Kathimerini and Forthnet/Nova Group\, he now advises hospitality businesses on digital growth\, innovation\, and operational excellence through real-world\, actionable strategies.[/vc_column_text][/vc_column][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/08/1672994482555.jpeg” image_diameter=”200″][vc_column_text css=”.vc_custom_1758708111588{margin-bottom: 0px !important;}”]\nMr. Giannis Aggelakis\nAI Strategist – Marketing Director\nVortex Software and AI & Digital Transformation Trainer \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”20″][vc_separator border_width=”2″ css=””][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1758753911843{margin-bottom: 0px !important;}”]\nKPI’s on the Agenda\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1758754681935{margin-bottom: 0px !important;}”]\n18:40 – 19:00 hrs \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”2/3″][vc_column_text css=”.vc_custom_1760109806981{margin-bottom: 0px !important;}”]Vasilios Riavoglou will present the outcomes from HSMAI Europe’s virtual Curate on KPIs. [/vc_column_text][/vc_column][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/08/vasilios-riavoglou.jpeg” image_diameter=”200″][vc_column_text css=”.vc_custom_1760109997491{margin-bottom: 0px !important;}”]\nVasilios Riavoglou\nChief Growth Officer at Hotel Insider / HBIS\nMember of the HSMAI Europe Advisory Board Greece \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”20″][vc_separator border_width=”2″ css=””][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1760109070423{margin-bottom: 0px !important;}”]\nRevenue Management for Resorts\n[/vc_column_text][vc_column_text css=”.vc_custom_1758754552458{margin-bottom: 0px !important;}”]\n19:00 – 19:20 hrs \n[/vc_column_text][vc_column_text css=”.vc_custom_1760109078786{margin-bottom: 0px !important;}”]Alberto Plaza from IDeaS will be interviewed by today’s moderator\, Vasilios Riavoglou\, Chief Growth Officer at Hotel Insider / HBIS.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/08/alberto-plaza-reversed.png” image_diameter=”200″][/vc_column][vc_column width=”2/3″][vc_empty_space height=”25px”][vc_column_text css=”.vc_custom_1758753468311{margin-bottom: 0px !important;}”]\nAlberto Plaza\nSenior Director of Sales Southern Europe at IDeaS Revenue Solutions \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”20″][vc_separator border_width=”2″ css=””][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1760083829630{margin-bottom: 0px !important;}”]\n3 Sales Moves High-Performing Hotels Will Make in 2026\n  \n[/vc_column_text][vc_column_text css=”.vc_custom_1758754831729{margin-bottom: 0px !important;}”]\n19:20 – 19:30 hrs \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/08/markos-georgios.jpeg” image_diameter=”200″][/vc_column][vc_column width=”2/3″][vc_empty_space height=”25px”][vc_column_text css=”.vc_custom_1758753545388{margin-bottom: 0px !important;}”]Markos Georgiou\nManaging Director at Loguers[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”20″][vc_separator border_width=”2″ css=””][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1758753142952{margin-bottom: 0px !important;}”]\nRevenue Management meets Embedded Insurance: The New Standard in Room Pricing\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1758754846911{margin-bottom: 0px !important;}”]\n19:30 – 19:40 hrs \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/08/evgenios-petomous.jpeg” image_diameter=”200″][/vc_column][vc_column width=”2/3″][vc_empty_space height=”25px”][vc_column_text css=”.vc_custom_1758753637408{margin-bottom: 0px !important;}”]\nEvgenios Petoumenos\nHead of Growth & Affinity Partnerships at Wallbid \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”20″][vc_separator border_width=”2″ css=””][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1758754896096{margin-bottom: 0px !important;}”]\nClosing Remarks\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1758754886159{margin-bottom: 0px !important;}”]\n19:50 – 20:00 hrs \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/02/nikos-giokas-headshot-1.jpeg” image_diameter=”200″][vc_column_text css=”.vc_custom_1760109946513{margin-bottom: 0px !important;}”]\nNikos Giokas\nBusiness Development Director\, EMEA at Plusgrade\nChair of the HSMAI Europe Advisory Board Greece \n[/vc_column_text][/vc_column][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/08/sybil-hofman.jpeg” image_diameter=”200″][vc_column_text css=”.vc_custom_1760109964445{margin-bottom: 0px !important;}”]\nSybil Hofmann\nPresident at Alpine Center\, the Swiss Business School for Hotel & Tourism Management\nMember of the HSMAI Europe Advisory Board Greece \n[/vc_column_text][/vc_column][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/08/elena-klouda.jpeg” image_diameter=”200″][vc_column_text css=”.vc_custom_1760109980537{margin-bottom: 0px !important;}”]\nElena Klouda\nMarket Director Mediterranean Markets at The Hotels Network\nMember of the HSMAI Europe Advisory Board Greece \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”20″][vc_separator border_width=”2″ css=””][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1758754912711{margin-bottom: 0px !important;}”]\nDrinks & Networking\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1758754923510{margin-bottom: 0px !important;}”]\n20:00 – 21:30 hrs \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”20″][mk_divider style=”thin_solid” thickness=”3″][mk_padding_divider size=”20″][vc_btn title=”Register Here” color=”green” size=”lg” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FzRbY5l|target:_blank”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1758753303380{margin-bottom: 0px !important;}”]For questions\, please reach out to us at postbox@hsmai.eu[/vc_column_text][mk_padding_divider][/vc_column][/vc_row][vc_row][vc_column][vc_separator color=”green” css=””][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1758747089072{margin-bottom: 0px !important;}”]\nGOLD PARTNER\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”17486″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank” css=”” link=”https://ideas.com/”][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1758747377043{margin-bottom: 0px !important;}”]\nSILVER PARTNERS\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_single_image image=”17491″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank” css=”” link=”https://wallbid.io/”][/vc_column][vc_column width=”1/2″][vc_single_image image=”17484″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank” css=”” link=”https://www.loguers.com/en/home/”][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][vc_single_image image=”17486″ onclick=”custom_link” img_link_target=”_blank” css=”” link=”https://ideas.com/”][vc_single_image image=”17485″ onclick=”custom_link” img_link_target=”_blank” css=”” link=”https://wallbid.io/”][vc_single_image image=”17484″ onclick=”custom_link” img_link_target=”_blank” css=”” link=”https://www.loguers.com/en/home/”][vc_empty_space height=”25px”][vc_column_text css=”.vc_custom_1747313777295{margin-bottom: 0px !important;}”]\nMingling\, pizza og noe godt i glasset\n[/vc_column_text][vc_column_text css=”.vc_custom_1747312773570{margin-bottom: 0px !important;}”]Det blir også god tid til nettverksbygging\, konkurranser og sosialt samvær. Vi serverer pizza fra Carls’ eget kjøkken – og selvfølgelig noe godt i glasset.[/vc_column_text][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FNVXN2x|target:_blank”][vc_column_text css=”.vc_custom_1747312818936{margin-bottom: 0px !important;}”]Meld deg på i dag for å sikre din plass! [/vc_column_text][vc_column_text css=”.vc_custom_1747315158094{margin-bottom: 0px !important;}”]Dette arrangementet er satt sammen av CFL-komitteen bestående av deltagerne under som også vil være til stede å ønske deg velkommen sammen med Marius Flåskjer fra HSMAI:[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/power-up-rhodes-october/
LOCATION:Helea Lifestyle Beach Resort\, Leof. Kallitheas 215\, Rodos\, 851 00\, Greece
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/08/rhodes-oct-23-1.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20251029T150000
DTEND;TZID=Europe/Amsterdam:20251029T150000
DTSTAMP:20260525T204634
CREATED:20251002T133040Z
LAST-MODIFIED:20251022T144425Z
UID:10000601-1761750000-1761750000@hsmai.eu
SUMMARY:Power-Up | Oslo | October
DESCRIPTION:[vc_row disable_element=”yes”][vc_column][vc_single_image image=”17383″ img_size=”1920×1080″ alignment=”center” css=””][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”17605″ img_size=”full” css=””][/vc_column][/vc_row][vc_row][vc_column][mk_fancy_title color=”#669933″ size=”25″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google”]HSMAI Europe Power-Up om Hospitality AI – Building the Always-Reply Future[/mk_fancy_title][vc_column_text css=”.vc_custom_1760618914485{margin-bottom: 0px !important;}”]HSMAI Europe inviterer\, i samarbeid med kommunikasjonsbyrået Maverix\, til et inspirerende bransjetreff om hvordan kunstig intelligens er i ferd med å forandre kundereisen i hotell – og reiselivsbransjen. Sammen ser vi på hvordan AI kan gjøre service både mer personlig og mer effektiv – der hvert gjestespørsmål\, blir besvart uansett tid på døgnet. \nDet blir spennende faglig innhold og mingling. Begrenset antall plasser så meld deg på nå! \n📅 Dato: Onsdag\, 29 oktober\n⏰ Tid: Kl 15:00 – 17.00 (etterfulgt av mingling og noe godt i glasset)\n📍 Sted: Thon Hotel Panorama[/vc_column_text][mk_divider style=”thin_solid” margin_bottom=”40″][vc_column_text css=”.vc_custom_1760619497949{margin-bottom: 0px !important;}”]\nProgram for ettermiddagen\n[/vc_column_text][vc_column_text css=”.vc_custom_1760624102336{margin-bottom: 0px !important;}”]Ingunn Hofseth\, President og CEO i HSMAI Europe\, ønsker velkommen. \nSteven Dow\, CRO i TrustYou\, gir innsikt i hvordan fragmenterte data kan omdannes til verdifulle gjesteprofiler gjennom det vi kaller «The golden guest profile» – nøkkelen til ekte lojalitet og økt lønnsomhet. \nLinda Nordheim\, CEO i Maverix\, skal snakke om hvordan KI påvirker markedsføringen\, kundereisen og bookingen på nye måter – hvilke muligheter det gir og hvilke fallgruver man må være bevisst på. \nDet åpnes for debatt og spørsmålsrunde etter presentasjonene. Etter det faglige programmet blir det mingling og nettverksbygging med noe godt i glasset.[/vc_column_text][mk_divider style=”thin_solid” margin_bottom=”40″][vc_column_text css=”.vc_custom_1760624112931{margin-bottom: 0px !important;}”]Om innlegget til Steven Dow: The Future That Always Replies[/vc_column_text][vc_column_text css=”.vc_custom_1760452036813{margin-bottom: 0px !important;}”]Imagine a world where the 11:47 PM guest message\, the one about a child’s allergy or a broken shower\, never goes unanswered. That future is not science fiction; it is an immediate reality waiting to be unlocked. \nIn this powerful session\, we shall move beyond the buzzwords and show you how to truly digitise emotion. We will unveil the Golden Guest Profile\, the holy grail of seamless service that transforms fragmented data (from reviews\, messages\, PMS\, and more) into loyalty and revenue. \nLearn how to evolve your operation from a ‘tech stack’ to an ‘experience stack\,’ combining CDP\, CXP\, and AI Agents into a cohesive force. Discover the mindset shift that allows AI to answer 70 per cent of guest queries\, freeing your human team to focus on the 30 per cent that demand heart\, not code. \nThe hotels that win in the next decade will not be fully automated; they will be fully aware. Join us to see how Hospitality AI does not just make service digital\, it makes it deliberate. \nAre you ready to build the Always Reply Future?[/vc_column_text][mk_divider style=”thin_solid” margin_bottom=”40″][vc_column_text css=”.vc_custom_1760962774255{margin-bottom: 0px !important;}”]Om innlegget til Linda Nordheim: AI på godt og vondt[/vc_column_text][vc_column_text css=”.vc_custom_1760962818833{margin-bottom: 0px !important;}”]Linda Nordheim gir innsikt i hvordan KI kan løfte markedsføring\, kundereiser og booking – hva som blir viktig å tenke på\, og hva du absolutt bør unngå. \nGjennom konkrete eksempler går hun gjennom både mulighetene og fallgruvene\, og hvordan KI potensielt kan endre maktforholdet mellom reiselivet og OTA-ene. Linda vil også vise hvordan KI forandrer måten vi jobber med innhold på – fra strategi og struktur til produksjon og presentasjon\, og hvor viktig innholdet ditt faktisk er for digital synlighet.[/vc_column_text][mk_padding_divider size=”20″][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/tore-carlsson.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1756291645087{margin-bottom: 0px !important;}”]\nTore Carlsson\nVice President Hotel Operations\, Norway\nNordic Hotels & Resorts \n[/vc_column_text][/vc_column][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/04/priscilla-haryadi.jpg” image_diameter=”150″][vc_column_text css=”.vc_custom_1749120764011{margin-bottom: 0px !important;}”]\nPriscilla Haryadi\nArea Managing Director Northern Europe\nPreferred Hotels and resorts \n[/vc_column_text][/vc_column][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/anita-reinsborg.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1756291713429{margin-bottom: 0px !important;}”]\nAnita Reinsborg\nFounder & CEO\nNordic Luxadvisor \n[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/annie-korsmo.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1756291763147{margin-bottom: 0px !important;}”]\nAnnie Kristi Korsmo\nDirector of Sales\nNordic Hotels & Resorts \n[/vc_column_text][/vc_column][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/trude-solberg.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1756384992065{margin-bottom: 0px !important;}”]\nTrude Strøm Solberg\nDirector of Sales\nGrand Hotel Oslo \n[/vc_column_text][/vc_column][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/andres-reyes-gjerme.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1757580985015{margin-bottom: 0px !important;}”]\nAndrés Reyes Gjerme\nGeneral Manager\, Hôtel Charmante\nManaging Director\, RG Hospitality Management \n[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”Register here” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FYg5EP5|target:_blank”][mk_divider style=”thin_solid”][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][mk_padding_divider size=”30″][vc_single_image image=”17576″ img_size=”medium” alignment=”center” style=”vc_box_shadow_border_circle” css=””][mk_padding_divider size=”30″][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1760451859269{margin-bottom: 0px !important;}”]\nSteven Dow\, Chief Revenue Officer (CRO) at TrustYou \nFormerly SVP Hospitality at Planet and former Vice President of Revenue Management Europe for Diamond Resort International\, Dow brings extensive experience in digital payments\, PMS\, and connected-commerce platforms. He has built high-performance cultures\, led teams that tripled revenues\, and pioneered digital transformation strategies across hospitality technology. \nHe is passionate about mentoring and developing teams\, and he is also the former Vice Chair of the HSMAI Europe Revenue Management Advisory Board. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][mk_padding_divider size=”30″][vc_single_image image=”17609″ img_size=”medium” alignment=”center” style=”vc_box_shadow_border_circle” css=””][mk_padding_divider size=”30″][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1760962904521{margin-bottom: 0px !important;}”]\nLinda Nordheim\, byråleder og partner i Maverix \nLinda Nordheim er byråleder og partner i kommunikasjonsbyrået Maverix\, som hun var med å starte i 2018. Linda har lang erfaring fra byråbransjen\, blant annet som leder i McCann og konsulent i Try. \nLinda har jobbet mye med toneangivende norske reiselivsaktører gjennom hele karrieren. I Maverix er hun blant annet overordnet ansvarlig for kunder som Innovasjon Norge og Visit Norway\, De Bergenske og Fjord Tours. Hun brenner for hvordan teknologi og innovasjon påvirker kommunikasjon og markedsføring og hvilke nye muligheter KI bringer.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][/vc_column][/vc_row]
URL:https://hsmai.eu/event/power-up-oslo-october/
LOCATION:Thon Hotel Panorama\, Rådhusgata 7B\, Oslo\, 0151\, Norway
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