BEGIN:VCALENDAR VERSION:2.0 PRODID:-//HSMAI Region Europe - ECPv6.16.3//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://hsmai.eu X-WR-CALDESC:Events for HSMAI Region Europe REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20180325T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20181028T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20190331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20191027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20200329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20201025T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Amsterdam BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20170326T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20171029T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20180325T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20181028T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20190331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20191027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20200329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20201025T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Paris BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20180325T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20181028T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20190331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20191027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20200329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20201025T010000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Europe/London:20190911T123000 DTEND;TZID=Europe/London:20190911T203000 DTSTAMP:20260617T215910 CREATED:20190416T121409Z LAST-MODIFIED:20190909T230538Z UID:10000175-1568205000-1568233800@hsmai.eu SUMMARY:HSMAI Region Europe Curate- An HSMAI Executive Insights Forum DESCRIPTION:An HSMAI Executive Insights Forum event included lunch and dinner \nThe main topic for the Curate this fall will be DESIGN THINKING — we think this could be another industry game-changer: design thinking\, a human-centred approach to creative problem solving that has major implications for the business of hospitality\, especially when it comes to powering innovations that harness the convergence of sales\, marketing\, and revenue optimisation. Our vision is to build an agenda with our signature mix of thought-provoking speakers from inside and outside our industry\, interactive discussions\, and collaborative brainstorming. \nPress here to download the programme\nThe Curate will take place at the beautiful St James Court Hotel in London which is part of Taj Hotels. \n  \nSign up here! \nIt is free to attend for Organisational HSMAI members!\nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast). Book HERE. The hotel is very popular so it fills up very quickly. First come first served! URL:https://hsmai.eu/event/hsmai-region-europe-curate-an-hsmai-executive-insights-forum/ LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom GEO:51.4985154;-0.1374068 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=St James Court Hotel 54 Buckingham Gate Westminster London SW1E 6AF United Kingdom;X-APPLE-RADIUS=500;X-TITLE=54 Buckingham Gate\, Westminster:geo:-0.1374068,51.4985154 END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20190909 DTEND;VALUE=DATE:20190912 DTSTAMP:20260617T215910 CREATED:20190628T123219Z LAST-MODIFIED:20190902T081731Z UID:10000243-1567987200-1568246399@hsmai.eu SUMMARY:Excelling at Customer Centricity\, the ECC Programme DESCRIPTION:An Executive Coach Certification aiming for a pledge to excellence!\nExcelling at Customer Centricity\, the ECC Programme\, is an Executive Coach Certification with the aim for\nparticipants to become enablers of a culture of customer centric excellence.\nComing up in London\, September 9 – 11 from 9 am to 5 pm\nSt James Court Hotel\, 54 Buckingham Gate\, Westminster\nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast)\nBook HERE. The hotel is very popular so it fills up very quickly. First come first served!\n  \nTarget group:\nLeaders and other potential change agents that: \n\nAre eager to create excellent customer satisfaction and a great company culture\nWant to bring the customer experience into the board room\nBelieve in enabling a culture of customer centricity is a winning strategy\n\n  \nExecutive Coaches are trained by HSMAI Master Trainers: \nMia Touzin Leffler\, Education Adviser HSMAI Region Europe \n  \n  \n  \n  \nGil Mulders\, Former Head of Learning Europe at IHG – InterContinental Hotels Group and Chair of the HSMAI Region Europe People & Culture Advisory Board \n  \n  \n  \nPeer reviews and ratings on social media influence customer choice\, your reputation and brand. To be competitive and deliver promises\, in a world where everyone can express their opinions online immediately\, it’s more important than ever to foster a healthy\, resilient customer centric culture in your organisation. \nHSMAI (Hospitality Sales & Marketing Association) has developed a certification for executive coaches to guide organisations to excel. The new certification enables participants to coach teams in delivering promises that have a positive impact on the perception of the brand in social media. \nThe seven areas covered are closely intertwined:\n\nDefine: Develop and define your service culture\nCare: Manage your stakeholders\nBe proactive online: Let social media work for you by creating “instagramable guest experiences”\nBuild cultural muscle: Use culture as a means of turning barriers into empowerment\nEngage stakeholders through thoughtful and strategic communication\nRecover from complaints and turn them into advocacy\nMeasure: Make sure you are measuring what matters\n\n‘For many years I have wondered what strategy is most important amongst the many. I know believe the Excelling at Customer Centricity is the single best’ \n– Mike Leven\, long time industry leader and international “hotel icon” about the ECC Programme. \n  \nDuration:\nExcelling in Customer Centricity’ Certification consists of 4 modules in 3 full days (including evenings). \n \n  \n  \n  \n  \n  \n  \nPrices:\nExecutive Coach Training: €1950 excl. VAT for the three-day programme per person (excl. travel and accommodation).\nIf you sign up before August 15 you will receive the toolkit worth the value of €500 each. After August 15 the price will be €2450 excl. VAT per person. This will be a small group for about 10 people. \nAre you interested in joining? \nPress here to sign up or contact us at postbox@hsmai.eu or + 44 7951 780976 \n  \n  URL:https://hsmai.eu/event/excelling-at-customer-centricity-the-ecc-programme/ LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom GEO:51.4985154;-0.1374068 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=St James Court Hotel 54 Buckingham Gate Westminster London SW1E 6AF United Kingdom;X-APPLE-RADIUS=500;X-TITLE=54 Buckingham Gate\, Westminster:geo:-0.1374068,51.4985154 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190823T083000 DTEND;TZID=Europe/Amsterdam:20190823T110000 DTSTAMP:20260617T215910 CREATED:20190529T135130Z LAST-MODIFIED:20190807T074723Z UID:10000232-1566549000-1566558000@hsmai.eu SUMMARY:HSMAI Breakfast Meeting in Oslo DESCRIPTION: URL:https://hsmai.eu/event/hsmai-breakfast-meeting-in-oslo/ LOCATION:Thon Hotel Opera\, Dronning Eufemias gate 4\, Oslo\, 0191\, Norway ORGANIZER;CN="HSMAI Norway":MAILTO:postbox@hsmai.no GEO:59.9096498;10.7534266 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Thon Hotel Opera Dronning Eufemias gate 4 Oslo 0191 Norway;X-APPLE-RADIUS=500;X-TITLE=Dronning Eufemias gate 4:geo:10.7534266,59.9096498 END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20190804 DTEND;VALUE=DATE:20190810 DTSTAMP:20260617T215910 CREATED:20181102T125904Z LAST-MODIFIED:20190604T063229Z UID:10000208-1564876800-1565395199@hsmai.eu SUMMARY:HSMAI Region Europe COMMERCIAL SUMMER CAMP 2019 DESCRIPTION:A great idea\, initiated by the Revenue Management Advisory Board and supported with a lot of enthusiasm by the other Advisory Boards\, is now a reality!\nWe are proud to present you the \nHSMAI Region Europe\nCOMMERCIAL SUMMER CAMP 2019\n4th – 9th of August 2019\nDoubleTree by Hilton\, Amsterdam (Oosterdoksstraat 4\, 1011 DK) \nPress here for more information. URL:https://hsmai.eu/event/hsmai-region-europe-commercial-summer-camp-2019/ LOCATION:DoubleTree by Hilton Amsterdam Centraal Station\, 4 Oosterdoksstraat\, Amsterdam\, NH\, 1011 DK\, Netherlands GEO:52.3768547;4.9045578 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=DoubleTree by Hilton Amsterdam Centraal Station 4 Oosterdoksstraat Amsterdam NH 1011 DK Netherlands;X-APPLE-RADIUS=500;X-TITLE=4 Oosterdoksstraat:geo:4.9045578,52.3768547 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190702T150000 DTEND;TZID=Europe/Amsterdam:20190702T220000 DTSTAMP:20260617T215910 CREATED:20190529T121120Z LAST-MODIFIED:20190612T095122Z UID:10000231-1562079600-1562104800@hsmai.eu SUMMARY:HSMAI SUMMER PARTY! DESCRIPTION:[vc_row][vc_column][vc_column_text]\n– EXCITING UPDATE SUMMER PARTY! –\n ||    2nd of July    || 3-10pm ||    @ Amstel Boathouse || \n |    Educational    | BBQ |  Drinks | Dancing    | Music | \n  \n\nThe building-blocks of a contemporary brand. \n How next generation brands are built; \nframework & toolbox.\nA 3-hour interactive session with Monna Nordhagen!\n \nMonna Nordhagen\, Nordic Strategy Director\, Scandinavian Design Group.\nMonna is a frequent speaker on branding related topics and the Author of ”Rockets and Rebels – Strategy for leaders and others who want to build brands people care about”. She is a strongly committed adviser for bold clients large and small\, local and global\, with new or established brands. Often said to be overly engaged\, and always with high ambitions for what brands can be and do. \nMonna thinks brandings’ potential to play a role in improving sustainable growth\, engaging people and influencing decisions has never been greater. But it is impossible to develop strong brands\, categories and companies for the future with yesterday’s thinking. She talks about adopting design thinking\, creative tools\, analytics and processes based on the latest academic and professional insights into how brands\, businesses and people work.   \n\n– SUMMER PARTY! –\n ||    2nd of July    ||    3-10pm    ||    @ Amstel Boathouse    || \n\n |    Educational    |    BBQ    |    Drinks    |    Dancing    |    Music    | \n  \nWe are very happy that Monna will join us at the Summer Party on July 2nd. \nBring your colleagues and join us for this inspiring session followed by a BBQ\, drinks and music! \nMake sure not to miss out on this unique opportunity! \nSign up today by pressing here!\n  \nA big thank you to our partner\n[/vc_column_text][/vc_column][/vc_row] URL:https://hsmai.eu/event/hsmai-summer-party/ LOCATION:Amstel Boathouse\, Amsteldijk 223\, Amsterdam\, 1079 LK\, Netherlands GEO:52.3386219;4.9062643 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Amstel Boathouse Amsteldijk 223 Amsterdam 1079 LK Netherlands;X-APPLE-RADIUS=500;X-TITLE=Amsteldijk 223:geo:4.9062643,52.3386219 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20190624T123000 DTEND;TZID=Europe/London:20190624T160000 DTSTAMP:20260617T215910 CREATED:20190415T130115Z LAST-MODIFIED:20190617T074618Z UID:10000169-1561379400-1561392000@hsmai.eu SUMMARY:HSMAI Think Tank at Google in London- By invitation only DESCRIPTION:[vc_row][vc_column][vc_column_text]\nIs the technology blurring the lines between Sales and Marketing?\nJoin HSMAI and our members Google\, TravelClick and Nordic Choice Hotels in London June 24th at the Google`s office for an interactive day. Secure your ticket today. We have limited spaces and it is open just for leaders working directly in the hotel industry. Delegates will engage with colleagues and peers\, sharing insights and experiences throughout this day \nWhat you can expect from the event:\nHosted at Google’s Central St Giles office in London\, we bring leaders from Sales and Marketing in Hospitality and ask if the availability of data and technology mean that traditional roles of Sales and Marketing within their organisations are increasingly blurred. \nAnant Vithlani\, Vice President Sales\, Nordic Choice Hotels will facilitate the discussion\, following presentations from Edward Lines\, Industry Manager at Google and Jerome Wise\, Senior VP at TravelClick. \nYou will leave the day with a better understanding of how the sales and marketing landscape has evolved\, how data and tech can be harnessed to generate results for your business and have meaningful discussion and debate with fellow leaders in the hospitality industry. \nA written summary from the day will be exclusively distributed to HSMAI members following the event. \nSign up today!\nProgramme[/vc_column_text][mk_table]\n\n\n\nTime\nWhat\nWho\n\n\n\n\n\n12.30-13:00\nLunch and networking\n\n\n\n\n13:00-13:10\nWelcome & Update by Ingunn Hofseth\, President & CEO\, HSMAI Region Europe\n\nIngunn Hofseth \n\n\n\n13:10-13:30\nIntroduction of all delegates\n\n\n\n\n\n\n\nHow hotels should think regarding strategies for Customer Acquisition.\nHow does the Sales Process look like and what has changed caused by a new digital landscape.\nTechnology could support and develop sales processes and with the help of that Marketing could play an important role in finding new clients.\n\nBy Anant Vithlani\, Vice President Sales\, Nordic Choice Hotels and Chair of the HSMAI Region Europe Sales Advisory Board \n \n\nAnant Vithlani \n\n\n\n\n\n\nWhere does marketing stop and sales take over? Is Paid Media Sales or Marketing? \nConsidering the channels that are delivering business and the percentages are the sales organisations structured appropriately.\n\nJerome and Ed are going to deliver a joint session that first looks at the data that is available today to hotels to make more informed decisions and then move into how this data can improve the effectiveness and efficiency of digital media campaigns and how that can be leveraged to drive better performance. \n  \nBy Edward Lines\, Industry Manager\, Google and member of the HSMAI Region Europe Marketing Advisory Board \n& Jerome Wise\, Vice President – Enterprise Clients\, TravelClick \n  \n \n\nEdward Lines \nJerome Wise \n\n\n\n\nInteractive session \nDelegates will engage with colleagues and peers\, sharing insights and experiences throughout this day\n\n\n\n\n\n[/mk_table][/vc_column][/vc_row]\nSign up today!\n  \n*This event is INVITATION-ONLY. This means that all sign-ups will be considered individually. If you do not fit our target group we unfortunately have to exclude you from this event. If you do\, we will send out a seperate confirmation email to you.* URL:https://hsmai.eu/event/hsmai-think-tank-at-google-hq-in-london-by-invitation-only/ LOCATION:Google London\, 1-13 St Giles High St\, London\, WC2H 8AG\, United Kingdom GEO:51.5160322;-0.1271091 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Google London 1-13 St Giles High St London WC2H 8AG United Kingdom;X-APPLE-RADIUS=500;X-TITLE=1-13 St Giles High St:geo:-0.1271091,51.5160322 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190523T083000 DTEND;TZID=Europe/Amsterdam:20190523T110000 DTSTAMP:20260617T215911 CREATED:20190415T125020Z LAST-MODIFIED:20190502T120735Z UID:10000167-1558600200-1558609200@hsmai.eu SUMMARY:HSMAI Breakfast meeting in Oslo on Revenue Strategy DESCRIPTION:Learn from a Revenue Manager how GMs and others can get the most out of the Revenue Management team\n\n\n\nWe will focus on how to establish a common understanding of strategy and expectations – and work on a long-term perspective. \n\n\n\nTime: Thursday May 23rd from 08:30 – 11:00 \nPlace: Høyskolen Kristiania \n\n\n\n\n\n\nProgram\n\n\n\n08:30-09:00: Registration and breakfast09:00-10:30: How to get the most out of the Revenue Management team10:30-11:00: Networking \n\n\n\nSpeaker: Dave Overeem\, CRME\, Corporate Revenue Manager\, Inntel Hotels \nDave knew at the age of 5\, that he wanted to work in hospitality. He graduated at Hotelschool The Hague in 2008 and started his career in Front Office operations in different hotels and brands. During his career\, he found his “love” for Revenue Management at a boutique style teaching hotel in Amsterdam back in 2012. Dave developed a revenue management strategy for this hotel\, that works out very well. Hotelschool The Hague was not teaching Revenue Management in the time Dave was a student there\, so he did an extra education to develop his knowledge on revenue management and wanted to be able to combine practical experience with the theoretical part of revenue management. Graduating with a 9+ for his final Revenue Management exam\, let him believe that he was made for Revenue Management. Nowadays he is leading the Revenue Management department of Inntel Hotels in The Netherlands. A family-owned hotel group of 6 four- and five-star hotels throughout The Netherlands and expanding with 2 hotels in the near future. Dave became a certified revenue management executive by HSMAI in May 2017. \nTarget Group: General Managers & Assistant General Managers\, Revenue Managers\, Commercial leaders and others. \n\n\n\n\n\n\n\n\n  URL:https://hsmai.eu/event/breakfast-meeting-in-oslo-norway/ LOCATION:Høyskolen Kristiania\, Kirkegata 24\, Oslo\, 0153\, Norway ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2019/04/fullsizeoutput_256.jpeg GEO:59.9111692;10.7449607 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Høyskolen Kristiania Kirkegata 24 Oslo 0153 Norway;X-APPLE-RADIUS=500;X-TITLE=Kirkegata 24:geo:10.7449607,59.9111692 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190521T140000 DTEND;TZID=Europe/Amsterdam:20190521T180000 DTSTAMP:20260617T215911 CREATED:20190416T120422Z LAST-MODIFIED:20190506T141440Z UID:10000173-1558447200-1558461600@hsmai.eu SUMMARY:HSMAI Afternoon meeting in Amsterdam on Revenue Strategy and Marketing DESCRIPTION:[vc_row][vc_column][vc_column_text]\nGood news! We just got the information in that one of our very active members in the US\, Loren Gray\, will be in Amsterdam when we have our event this month. He is a digital expert in the hospitality industry and has a lot of passion and competence about the topic. He often speaks at our events in the US so we invited him to speak at our event too. See the updated program below. \nMaking it all work\, the step by step daily integration of marketing\, and revenue management & Learn from a Revenue Manager how GMs and others can get the most out of the Revenue Management team\nWe will focus on how to establish a common understanding of strategy and expectations – and work on a long-term perspective. \nTime: Tuesday 21 May at 14:00\nPlace: Lloyd Hotel (34 Oostelijke Handelskade\, 1019 BN\, Amsterdam)\nTarget Group: General Managers & Assistant General Managers\, Revenue Managers\, Commercial leaders and others \nSIGN UP HERE! \nProgramme:\n[/vc_column_text][mk_table] \n\n\n\n\nTime\nWhat\n\n\n\n\n\n\n14:00-14:30\nRegistration\, coffee and networking\n\n\n\n\n14:30-14:40\nWelcome by HSMAI Region Europe\n\n\n\n\n14:40-16:00\n\nLearn from a Revenue Manager how GMs and others can get the most out of the Revenue Management team \nBy Dave Overeem\, CRME\, Corporate Revenue Manager\, Inntel Hotels \n\n\n\n\n\n16.00-16:40\n\nMaking it all work\, the step by step daily integration of marketing\, and revenue management \nHistory is filled with examples of great companies failing due to a lack of communication that we now call ‘siloing’. ‘To big to fail’ places like IBM and Sony who once dominated their markets now trail or have been outright removed\, all because departments did not collaborate. Sound Familiar? This is not new news\, but how do you make it work? Where do you start? How do you make it a success each day? What Technologies are leading edge that works? \nBy Loren Gray\, Founder and CEO\, Hospitality Digital Marketing Inc \n\n\n\n\n\n16:40-17:00\nTour of Lloyd Hotel\n\n\n\n\n17:00-18:00\nDrinks and networking\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n[/mk_table][/vc_column][/vc_row] \n  \nAbout Dave Overeem\, CRME\, Corporate Revenue Manager\, Inntel Hotels \nDave knew at the age of 5\, that he wanted to work in hospitality. He graduated at Hotelschool The Hague in 2008 and started his career in Front Office operations in different hotels and brands. During his career\, he found his “love” for Revenue Management at a boutique style teaching hotel in Amsterdam back in 2012. Dave developed a revenue management strategy for this hotel\, that works out very well. Hotelschool The Hague was not teaching Revenue Management in the time Dave was a student there\, so he did an extra education to develop his knowledge on revenue management and wanted to be able to combine practical experience with the theoretical part of revenue management. Graduating with a 9+ for his final Revenue Management exam\, let him believe that he was made for Revenue Management. Nowadays he is leading the Revenue Management department of Inntel Hotels in The Netherlands. A family-owned hotel group of 6 four- and five-star hotels throughout The Netherlands and expanding with 2 hotels in the near future. Dave became a certified revenue management executive by HSMAI in May 2017. \n  \nAbout Loren Gray\, Founder and CEO\, Hospitality Digital Marketing Inc \nLoren Gray is the Founder and CEO of Hospitality Digital Marketing Inc.\, a full service consulting firm assisting businesses operating in the hospitality space. Services range from advanced marketing and revenue strategies\, to facilitating product and software services development to market to the hospitality industry. Domestic and International Clients range from property level\, to portfolio based brand\, and independent ownerships. \nPrior to launching HDM\, Mr. Gray was partner\, and Vice President of Digital Strategy at one of the top 5 largest agencies in Dallas\, TX\, where he redefined all internal protocols and created a successful integration of culture and collaboration of all services into one cohesive client-focused strategy\, thereby garnering the highest profitability and largest staff in the agency’s history along with its lowest annual staff attrition. Prior to that\, he spent 13 years as Director of eCommerce for Ocean Properties Ltd.\, the fourth largest privately held franchise hotel operator in North America and forty-seventh largest worldwide\, where he created and developed its entire Digital Marketing program. \nMr. Gray came through the ranks in the Hospitality industry through Food and Beverage\, Hotel Operations\, as General Manager of several brand- and non-brand resorts\, Regional Sales and Marketing\, and ultimately as Director of eCommerce. He has also owned and operated several Hospitality ventures. That operational and revenue management perspective\, when added to marketing and technology understanding\, has contributed to his ability to educate clients and connect seemly divergent programs into cohesive successful strategies. \nThroughout his work history\, Mr. Gray has actively participated as a member of several location organizations such as CVBs\, TDCs\, Chambers of Commerce and industry associations in Houston\, TX\, Melbourne\, FL\, Key Largo\, FL\, Palm Beach\, FL\, Dallas\, TX\, and the Caribbean\, Canada\, Australia and China. \n  URL:https://hsmai.eu/event/hsmai-afternoon-meeting-in-amsterdam-holland/ LOCATION:Lloyd Hotel\, Oostelijke Handelskade 34\, Amsterdam\, 1019 BN\, Netherlands ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2019/04/20180628-lloydhotel-0021_dennisbouman.jpg GEO:52.3742414;4.9346601 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Lloyd Hotel Oostelijke Handelskade 34 Amsterdam 1019 BN Netherlands;X-APPLE-RADIUS=500;X-TITLE=Oostelijke Handelskade 34:geo:4.9346601,52.3742414 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190510T083000 DTEND;TZID=Europe/Amsterdam:20190510T110000 DTSTAMP:20260617T215911 CREATED:20190415T131150Z LAST-MODIFIED:20190503T085758Z UID:10000171-1557477000-1557486000@hsmai.eu SUMMARY:Join HSMAI for a Breakfast Meeting in Stockholm on Revenue Strategy DESCRIPTION:Learn from a Revenue Manager how GMs and others can get the most out of the Revenue Management team\n\n\n\nWe will focus on how to establish a common understanding of strategy and expectations – and work on a long-term perspective. \n\n\n\nTime: Friday May 10th at 08:30 amPlace: Clarion Hotel Stockholm \n\n\n\nProgram\n\n\n\n08:30-09:00: Registration and breakfast09:00-10:30: How to get the most out of the Revenue Management team10:30-11:00: Networking \n\n\n\nSpeaker: Dave Overeem\, CRME\, Corporate Revenue Manager\, Inntel Hotels \nDave knew at the age of 5\, that he wanted to work in hospitality. He graduated at Hotelschool The Hague in 2008 and started his career in Front Office operations in different hotels and brands. During his career\, he found his “love” for Revenue Management at a boutique style teaching hotel in Amsterdam back in 2012. Dave developed a revenue management strategy for this hotel\, that works out very well. Hotelschool The Hague was not teaching Revenue Management in the time Dave was a student there\, so he did an extra education to develop his knowledge on revenue management and wanted to be able to combine practical experience with the theoretical part of revenue management. Graduating with a 9+ for his final Revenue Management exam\, let him believe that he was made for Revenue Management. Nowadays he is leading the Revenue Management department of Inntel Hotels in The Netherlands. A family-owned hotel group of 6 four- and five-star hotels throughout The Netherlands and expanding with 2 hotels in the near future. Dave became a certified revenue management executive by HSMAI in May 2017. \nTarget Group: General Managers & Assistant General Managers\, Revenue Managers\, Commercial leaders and others. \n\n\n\n  \n\n\n\n\n\n\n\nPhoto:Clarion Hotel Stockholm. Foto from Nordic Choice Hotels. URL:https://hsmai.eu/event/join-hsmai-for-a-breakfast-meeting-in-stockholm/ LOCATION:Clarion Hotel Stockholm\, Ringvägen 98\, Stockholm\, 118 60\, Sweden ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2019/04/clarion_sthlm_eu.jpg GEO:59.3070529;18.0748432 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Clarion Hotel Stockholm Ringvägen 98 Stockholm 118 60 Sweden;X-APPLE-RADIUS=500;X-TITLE=Ringvägen 98:geo:18.0748432,59.3070529 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190411T100000 DTEND;TZID=Europe/Amsterdam:20190411T150000 DTSTAMP:20260617T215911 CREATED:20181221T113029Z LAST-MODIFIED:20190205T125729Z UID:10000213-1554976800-1554994800@hsmai.eu SUMMARY:CRME in Palme de Mallorca DESCRIPTION:HSMAI Region Europe will be in Palma de Mallorca for the CRME certification on Thursday April 11th\nOn Thursday April 11th HSMAI Region Europe will host an interactive Revenue Management workshop\, after which the participants will complete the globally recognised CRME certification exam. \nThe certification workshop will take place at Palau de Congressos de Palma – Managed by Melia Hotels International \nThe more you know\, and the more you can prove you know\, the better ROI you can provide to your employer or prospective employer\, the more you can improve your company’s bottom line\, and the better you can position yourself in your chosen discipline. Press here to sign up! \nAbout the CRME\nThe CRME designation is recognition that you are: \n\nA professional in the field of revenue management and clearly conversant with its intricacies and importance\nCompetent to develop an infrastructure to support revenue management within the framework of an organization\nAble to maximize revenue opportunities and optimize profits by managing revenue\nCapable of making informed decisions to accept or reject pieces of business to meet overall organizational goals\nProficient at the art and science of revenue management\n\nPricing\nHSMAI Region Europe CRME workshop\, digital CRME Study Guide and certification exam. Workshop includes coffee\, tea and lunch. \nHSMAI Region Europe Members: EUR 695\nNon-members: EUR 795 \nFor more information contact us: postbox@hsmai.eu \nPress here to sign up! \nSo far HSMAI Region Europe has CRME certified many top professionals from each of the following companies:\n– AccorHotels\n– Avvio\n– citizenM Hotels\n– Choice Hotels\n– Copenhagen Admiral Hotel\n– Crown Moran Hotel\n– Deutsche Hospitality\n– Diamond Resorts International\n– Duetto\n– First Hotels\n– HotelPartner Yield Management\n– Hotel Tonight\n– IDeaS Revenue Solutions\, a SAS Company\n– Iberostar\n– InfData Analytics\n– Infor\n– Infor EasyRMS\n– Kempinski Hotels SA\n– Louvre Hotels Group\n– Mövenpick Hotels & Resorts\n– Nordic Choice Hotels\n– Norlandia Hotel Group\n– OTA Insight\n– Parkdean Holidays\n– Pricematch\n– Reburg & Partners\n– Redefine BDL Hotels Ltd\n– Rossi Boutique Hotel & SPA\n– Sagacity\n– Sabre Hospitality\n– SANA Hotels\n– Scandic Hotels\n– Short Stay Group\n– SnapShot GmbH\n– Sokos Hotels\n– Starboard Hotels\n– Steigenberger Hotel Group\n– Thon Hotels\n– Top Gahn Quality Coaching\n– Wordhotel Wings\n– 25hours Hotels \nPlease visit this page to read our Privacy Policy. URL:https://hsmai.eu/event/crme-in-palme-de-mallorca/ LOCATION:Palau de Congressos de Palma ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2018/08/office-1209640_1280.jpg ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190411T074500 DTEND;TZID=Europe/Amsterdam:20190411T101500 DTSTAMP:20260617T215911 CREATED:20190130T123824Z LAST-MODIFIED:20190404T132747Z UID:10000222-1554968700-1554977700@hsmai.eu SUMMARY:HSMAI and HFTP Think Tank - The Strategic Integration of Marketing and Technologies DESCRIPTION:HSMAI and HFTP Think Tank for CMO’s and CIO’s – By invitation only\nHSMAI and HFTP Think Tank is taking place in Palma de Mallorca on Thursday April 11th – the day after our annual conference the ROC & DOC and during HITEC Europe. The Think Tank will take place at MELIÃ PALMA BAY & Palau de Congressos · Palma in the Elyxr Café on the ground level of the convention center. Registration and breakfast from 07:45 and the educational starts at 08:15 and last until 10:15. This event is by invitation only! \n“The Strategic Integration of Marketing and Technologies” will be the topic for the Think Tank”. \nHSMAI and HFTP’s Think Tank on “The Strategic Integration of Marketing and Technologies” will invite Europe-based hospitality CMOs and CIOs/CTOs to a roundtable discussion about fostering collaboration between the two roles. Our target audience is 20 executives — half marketing and half information technology — with both HSMAI Region Europe and HFTP extending invitations to achieve this targeted mix. Tables will be arranged in a single\, unbroken U-shape to help foster intimate\, unguarded dialogue\, with a roundtable for staff and other observers in the back of the room. \nThe two-hour program (8:15–10:15 a.m.\, with a breakfast reception from 7:45–8:15 a.m.) will be powered by a series of questions that participants will answer using a live-polling platform. \nRobyn Pratt\, Managing Director\, Impact Consulting\, will guide participants through the questions and answers\, encouraging them to discuss the obstacles that exist between the two roles and to identify potential best practices for cooperation and collaboration moving forward. Post-event content will be produced for both HSMAI and HFTP members. \nPending the review of lessons learned at this Think Tank\, HSMAI and HFTP will host a second\, parallel program in Minneapolis on Thursday\, June 20\, 2019. \n To RSVP press here.\nMore about Robyn Pratt\, Managing Director\, Impact Consulting:\n\nWith 35+ years of experience working in different countries & spanning a broad cross section of disciplines ranging from Sales and Marketing\, Operations\, General Management\, Project Leadership\, Change Management\, Innovation\, Brand Strategy and Leadership she has gained a strong foundation of knowledge and expertise at an international level. \nPrior to forming Impact Consulting she was Vice President & Brand Leader for Design and Luxury brands for Starwood Hotels\, Europe\, Africa\, & Middle East (EAME). In this role\, she was able to combine her knowledge and expertise in hotel marketing and operations with innovation and change management skills to lead the brand efforts of nine brands across 240 hotels. She is a strong communicator and have achieved tangible results and strong engagement with the teams she has worked with. \nHer experience in leading Six Sigma and Operational Innovation has provided her with a passion for managing change towards achieving measurable results which add value for all shareholders. \nPress here to see all our activities in Palma de Mallorca the same week.\n  \n \n  \n \nPLEASE NOTE: For qualified ROC & DOC registrants\, HITEC Europe in Palma de Mallorca will provide one complimentary\, non-transferable registration which entitles the recipient to two days access to the HITEC Europe exhibit hall and general sessions. HITEC Europe concurrent educational sessions are not included. Comp registrations are only available to qualified ROC/DOC attendees directly from the industry and cannot be used by suppliers or vendors\, consultants\, nor personnel\, dealers\, distributors\, subsidiaries\, investors\, partners/associates or family members of exhibiting companies. HSMAI Region Europe will automatically register all qualified registrants directly with HITEC Europe. Your contact information will be provided to HFTP\, the host of HITEC Europe\, for the purpose of communicating with you about your registration. If you prefer to NOT be registered for the complimentary exhibit hall pass\, please email us at postbox@hsmai.eu \nPlease visit this page to read our Privacy Policy. URL:https://hsmai.eu/event/think-tank-the-strategic-integration-of-marketing-and-technologies/ LOCATION:Palau de Congressos de Palma ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2019/01/fullsizeoutput_209.jpeg END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20190410 DTEND;VALUE=DATE:20190411 DTSTAMP:20260617T215911 CREATED:20181122T150816Z LAST-MODIFIED:20181122T150816Z UID:10000212-1554854400-1554940799@hsmai.eu SUMMARY:ROC & DOC DESCRIPTION:Welcome to Europe’s number one place for the latest trends and news in Revenue Optimization\, Digital Marketing and Distribution for the travel and hospitality industry at Palau de Congressos de Palma\, co-located with HITEC Europe 2019– and you are very welcome to attend.\nYou’ll want to ROC ‘n Roll all day long when you meet our many speakers and delegates. We have a great venue and we will raise the energy level with the best speakers\, great music and food. \n  \nPress here to read more and to sign up! URL:https://hsmai.eu/event/roc-doc/ LOCATION:Palau de Congressos de Palma ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2018/11/3logos.jpg ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190409T140000 DTEND;TZID=Europe/Amsterdam:20190409T140000 DTSTAMP:20260617T215911 CREATED:20181113T123529Z LAST-MODIFIED:20190321T104048Z UID:10000211-1554818400-1554818400@hsmai.eu SUMMARY:CURATE – THE EXECUTIVE INSIGHTS FORUM DESCRIPTION:CURATE – THE EXECUTIVE INSIGHTS FORUM\nFor HSMAI Executive Members only\nWith great pleasure HSMAI Region Europe would like to invite HSMAI Executive Members to attend the third biannual Curate. This time taking place in Palma de Mallorca on Tuesday April 9th – the day prior to the annual conference the ROC & DOC\nCurate will take place at the MELIÃ PALMA BAY & Palau de Congressos · Palma\nWe plan to be around 30-40 participants for the Curate \n⇒ Tuesday April 9th 2019\n14.00 – 18.30 (please note the time) followed by dinner and networking\nMELIÃ PALMA BAY & Palau de Congressos · Palma\n \nAfter the success of our two first European Curate in Amsterdam in April and in London in September we are very excited to organize this event again in Palma. The Curate is for senior executives who want to engage with other executives about cross-discipline issues impacting your company and our industry. \nCurate is designed to identify\, capture\, and shape the executive-level content you need to focus on. Cross-disciplinary discussions\, original research and interactive technology are used to explore the priority issues across the disciplines of culture & people\, sales\, marketing\, distribution\, revenue management and innovation. At Curate delegates will engage in a full day of invigorating cross-disciplinary discussions about emerging trends and crucial issues. Delegates will engage with colleagues and peers\, sharing insights and experiences throughout this innovative forum. \n  \nThe Curate will be moderated by Michael Nowlis\, Associate Dean\, Samuel Curtis Johnson Graduate School of Management at Cornell University \nMichael Nowlis is Assistant Dean of the Samuel Curtis Johnson Graduate School of Management Cornell University. A US citizen who lived in Europe for 30 years\, Nowlis held numerous management positions at both the corporate and unit level. He previously worked for Cornell as Lecturer and Director of the IMHI MBA program in Paris. Nowlis served as Dean of the Center for Corporate and Professional Education at Stevens Institute of Technology (USA)\, Director of the Senior Executive Program at London Business School (UK) and Director of the TIO International Executive Program at Stockholm School of Economics (Sweden). His other educational posts have included Department Chairman at Johnson & Wales University (USA) and Professor at the Centre International de Glion (Switzerland). \n  \nThe result of  the new HSMAI survey about Innovation will be presented during this day. \nThis survey is developed by HSMAI Region Europe´s Innovation Advisory Board and the results will be presented by: \n\n\n\n \n  \n  \n  \n  \n  \n  \n  \nMorten Rynning \nCO- Founder\, Aispot\nand member of HSMAI Region Europe Innovation Advisory Board \n\n \n  \n  \n  \n  \n  \n  \n  \nFred Witte \nFounding Partner\, Bloc\nand member of HSMAI Region Europe Innovation Advisory Board \n\n\n\n\nTo RSVP for yourself or the delegate from your organization\, sign up here. \nWe look forward to hearing from you to ensure your organization’s participation in this unique day of thought leadership. \n  \nPLEASE NOTE: For qualified registrants\, HITEC Europe in Palma de Mallorca will provide one complimentary\, non-transferable registration which entitles the recipient to two days access to the HITEC Europe exhibit hall and general sessions. HITEC Europe concurrent educational sessions are not included. Comp registrations are only available to qualified ROC/DOC attendees directly from the industry and cannot be used by suppliers or vendors\, consultants\, nor personnel\, dealers\, distributors\, subsidiaries\, investors\, partners/associates or family members of exhibiting companies. HSMAI Region Europe will automatically register all qualified registrants directly with HITEC Europe. Your contact information will be provided to HFTP\, the host of HITEC Europe\, for the purpose of communicating with you about your registration. If you prefer to NOT be registered for the complimentary exhibit hall pass\, please email us at postbox@hsmai.eu \nPress here to see all our activities in Palma de Mallorca the same week.\nPlease visit this page to read our Privacy Policy. URL:https://hsmai.eu/event/curate-the-executive-insights-forum/ LOCATION:MELIÃ PALMA BAY & Palau de Congressos · Palma ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2018/11/agreement-3489902_1920.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190328T160000 DTEND;TZID=Europe/Amsterdam:20190328T180000 DTSTAMP:20260617T215911 CREATED:20190320T211252Z LAST-MODIFIED:20190326T130319Z UID:10000165-1553788800-1553796000@hsmai.eu SUMMARY:Webinar: HSMAI interview on mentoring with hotel icon Mike Leven DESCRIPTION:Mike Leven is one of the most prominent US hotel icons\, but it is his warmth\, wisdom\, humility and commitment to leadership and customer service which is quite unique. The way he works to improve and empower those around him really makes him stand out. Mike Leven has been working internationally throughout his entire career. He is a person who is up-to-date in most areas\, including philosophy\, psychology and politics\, and has experienced a lot of challenges. He has always been motivated by achievements\, by developing others. He says that in order to be a mentor you first have to be yourself and know yourself. As a mentor you have to be a simplifier\, and be able to develop the confidence of a mentee to share their values. “Everybody” wants a piece of Mike Leven\, and he loves to share his competence. Now he is helping HSMAI as a coach for potential mentors. \nHSMAI interview about\n\nWhat advices would you like to share with us from all your years of being a leader?\nWhat to expect from a good mentor?\nWhat do you gain from mentoring?\nWhat topics do you normally agree that you should not address?\nWhat challenges have you encountered?\nBased on your experiences\, what advice will you give to those who now enter the role of mentors?\nWhat advice would you like to give to the mentees?\n\nAnd more \nDate & time:\nThursday March 28th 2019\n11 AM EDT\n4 PM CET\n3 PM GMT \nSign up here to join our FREE live webinar!\nSpeaker:\nMike Leven\, Chairman and Chief Executive Officer at Georgia Aquarium\, Inc\nMichael A. Leven\, also known as Mike\, has been the Chairman and Chief Executive Officer at Georgia Aquarium\, Inc. since January 2015 in his sort-of-retirement years. Before that he was the President and Chief Operating Officer of Las Vegas Sands Corp. \nHe is a longtime industry leader and a “hotel icon”. He has an impressive career in hospitality\, with over 50 years of experience in top positions in hotels. His previous managerial positions also include the President and COO of Holiday Inn Worldwide and the President of Days Inn of America\, as well as the Vice Chairman of the Marcus Foundation\, a philanthropic organization founded by Bernie Marcus\, co-founder of The Home Depot\, Inc. \nMichael is a great supporter of HSMAI. In the US the HSMAI Leadership Day is named after him\, in honor of his extraordinary leadership skills and his lifelong commitment to developing the industry. HSMAI Region Europe has named its mentor program after him – The Mike Leven Mentoring Program\, as well as its new program\, Excelling at Customer Centricity – a program guiding a customer centric organization to excel –  based on his philosophy. \nInterviewer:\nRobin Deyo\, co-founder\, of Cendyn\nRobin\, co-founder of Cendyn\, has 30 years of experience in the hospitality industry\, including executive sales positions with Hyatt Hotels & Resorts and RockResorts\, among other independent hotels. She is a former member of the MPI Foundation Board and its American Council\, and currently sits on the boards of several nonprofit organizations in South Florida which focus on education\, child & family welfare\, as well as cultural history. Robin’s role at Cendyn is concentrated on sales and operations\, oversight of 3rd party sales channels and strategic partnerships. \n  \n\n \n  URL:https://hsmai.eu/event/webinar-hsmai-interview-on-mentoring-with-hotel-icon-mike-leven/ LOCATION:Webinar ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2019/03/fullsizeoutput_22c.jpeg ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190322T083000 DTEND;TZID=Europe/Amsterdam:20190322T110000 DTSTAMP:20260617T215911 CREATED:20190301T150603Z LAST-MODIFIED:20190301T150603Z UID:10000163-1553243400-1553252400@hsmai.eu SUMMARY:HSMAI Region Europe breakfast meeting in Oslo DESCRIPTION:HSMAI Region Europe breakfast meeting in Oslo\nFriday March 22nd at Grand Hotel Oslo\nPress here to read more URL:https://hsmai.eu/event/hsmai-region-europe-breakfast-meeting-in-oslo/ LOCATION:Grand Hotel Oslo\, Karl Johans gate 31\, 0159\, Oslo\, Norway ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2019/03/grand-eidsvoll.jpg GEO:59.9141652;10.7398777 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Grand Hotel Oslo Karl Johans gate 31 0159 Oslo Norway;X-APPLE-RADIUS=500;X-TITLE=Karl Johans gate 31\, 0159:geo:10.7398777,59.9141652 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190320T083000 DTEND;TZID=Europe/Amsterdam:20190320T110000 DTSTAMP:20260617T215911 CREATED:20190301T074801Z LAST-MODIFIED:20190318T100116Z UID:10000161-1553070600-1553079600@hsmai.eu SUMMARY:HSMAI Region Europe breakfast meeting in Amsterdam DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1552571586061{margin-bottom: 0px !important;}”][vc_row][vc_column width=”1/1″][vc_column_text] \nSign up for HSMAI breakfast meeting in Amsterdam about sustainability in the hotel & travel industry\nWednesday March 20th from 08.30-11:00 at Hotel Jakarta\, Amsterdam\nSustainability and CSR (Corporate Social Responsibility) are two terms frequently appearing in principal speeches. Today most customers expect action rather than words. If you don’t live up to expectations your company may find itself in peril. Thanks to new technology your reputation spreads at the speed of light. HSMAI Region Europe is happy to invite you to a breakfast meeting on these subjects. \n\nYou will meet:\nNico Evers\,\nGeneral Manager / Hotel Jakarta \n\nErik van Dijk\,\nNational Operation / Green Key \n\n \nEdo van der Zouwen\,\n     Sustainable Marketing / Consultant / Mindful Marketing \n  \n\n  \nThe presentations will be in dutch. \nThis is HSMAI´s first breakfast meeting in Amsterdam. We will from time to time host breakfast meetings in addition to some  afternoon meetings. \nSign up today!\n[/vc_column_text][/vc_column][/vc_row] URL:https://hsmai.eu/event/hsmai-breakfast-meeting-in-amsterdam/ LOCATION:Lloyd Hotel\, Oostelijke Handelskade 34\, Amsterdam\, 1019 BN\, Netherlands ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2019/03/jakarta.jpg GEO:52.3742414;4.9346601 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Lloyd Hotel Oostelijke Handelskade 34 Amsterdam 1019 BN Netherlands;X-APPLE-RADIUS=500;X-TITLE=Oostelijke Handelskade 34:geo:4.9346601,52.3742414 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190315T083000 DTEND;TZID=Europe/Amsterdam:20190315T110000 DTSTAMP:20260617T215911 CREATED:20190222T151435Z LAST-MODIFIED:20190315T145945Z UID:10000229-1552638600-1552647600@hsmai.eu SUMMARY:HSMAI Region Europe breakfast meeting in Stockholm DESCRIPTION:Sustainability and CSR (Corporate Social Responsibility) are two terms frequently appearing in principal speeches. Today most customers expect action rather than words. If you don’t live up to expectations your company may find itself in peril. Thanks to new technology your reputation spreads at the speed of light. HSMAI Region Europe is happy to invite you to a breakfast meeting on these subjects at the Scandic Continental hotel in Stockholm on Friday the 15th of March. \nHans Geelmuyden (to the left below)\, CEO and Chairman of the board at the Geelmuyden Kiese agency\, will be holding a speech called When Corporate Social Responsibility inhabits the core of the brand. \nGeelmuyden Kiese is Scandinavia’s largest communications agency with offices in Copenhagen\, Oslo\, Stockholm and Bergen. The agency was established in 1989 and today counts 150 employees. \nWe are also happy to announce the attendance of Eva Lundström (to the right below)\, Marketing & Brand Director at Scandic Hotels Sweden\, partaking in order to share information on how the hotel chain works with sustainability issues. They work under the assumption that taking care of people and environment is good for business and benefits society at large. \nBoth lectures to be held in Norwegian and Swedish respectively. \n\n \n \n \n \n \n \n Hans Geelmuyden\, CEO and Chairman of the board at the Geelmuyden Kiese agency. Photograph from Geelmuyden Kiese.\n \n \n \n \n \n Eva Lundström\, Marketing & Brand Director at Scandic Hotels Sweden. Photograph from Scandic Hotels.\n \n \nThe breakfast meeting will take place at the Scandic Continental in central Stockholm between 08:30 am and 11:00 am on Friday the 15th of March. \n \nPhoto: Scandic Continental in Stockholm. Photographer: Frankie Fouganthin/Wikimedia Commons. URL:https://hsmai.eu/event/hsmai-region-europe-breakfast-meeting-in-stockholm/ LOCATION:Hotel Continental\, Vasagatan 22\, 111 20\, Stockholm\, Sweden ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2019/02/scandic_continental.jpg GEO:59.3309753;18.0593148 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Hotel Continental Vasagatan 22 111 20 Stockholm Sweden;X-APPLE-RADIUS=500;X-TITLE=Vasagatan 22\, 111 20:geo:18.0593148,59.3309753 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190306T160000 DTEND;TZID=Europe/Amsterdam:20190306T180000 DTSTAMP:20260617T215911 CREATED:20190221T150737Z LAST-MODIFIED:20190305T085640Z UID:10000227-1551888000-1551895200@hsmai.eu SUMMARY:HSMAI Region Europe Think Tank in Berlin Wednesday March 6th- Please note the change of time DESCRIPTION:Due to change of time (new time: 16:00-18:00) we have a couple of available seats for this. Please sign up if you are interested and we will contact you.\nHSMAI Region Europe Think Tank\nIn conjunction to ITB\nWednesday March 6th from 16:00-18:00 included lunch\nHilton Hotel Berlin\, Mohrenstraße 30\nAre you responsible for sales in the company or are you the commercial director or the CEO? Then you are invited to join our Think Tank in conjunction to ITB. This will be a small Think Tank with only up to 10 people. First come\, first served!\nThe topic will be: \nDeath of B2B Sales? \n\nDistribution landscapes effects on B2B sales\nFuture strategies B2B Sales\nFuture B2B Salesperson profile\n\nThe moderator for the Think Tank is Anant Vithlani\, Vice President Sales Nordic Choice at Nordic Choice Hotels. He is also the Chair of HSMAI Region Europe Sales Advisory Board and he will share his thoughts about the above topic in his presentation. \nMeet also Puneet Chhatwal\, Managing Director & Chief Executive Officer at The Indian Hotels. He will share his thoughts on this topic from a CEO perspective. \nIt is free to attend. Sign up here and we will let you know if we can confirm your registration.\nMore about Anant Vithlani: \nAnant Vithlani has worked with Sales more than 20+ years with experiences from different industries as Consultancy\, Retail\, Medical\, Manufacturing and more than a decade within Hospitality\, where he has held several different sales positions\, both for single hotel as for a group of hotels. \nToday he is Vice President Sales for Nordic Choice Hotels. Leading a Sales organization containing approx 200 Field Sales and 300 Inhouse Sales Agents. \nNordic Choice Hotels is one of the leading hotel chains in the Nordics with an annual revenue of 9 billion NOK and 13\,000 employees in Scandinavia and the Baltics. \nAbout Puneet Chhatwal: \nPuneet Chhatwal is a global professional with over three decades of leadership experience at highly-acclaimed hotel groups in Europe and North America. (The Indian Hotels Company Limited is an Indian hospitality company that manages a portfolio of hotels\, resorts\, jungle safaris\, palaces\, spas and in-flight catering services. It is a subsidiary of the Tata Group conglomerate. IHCL was founded in 1899 by Jamsetji Tata and is headquartered in Mumbai. The well known Taj Hotels is also part of the company) \nPrior to this\, Chhatwal was the Chief Executive Officer and Member of the Executive Board of Steigenberger Hotels AG – Deutsche Hospitality. He was also the Chief Development Officer of The Rezidor Hotel Group – Carlson Hotels Worldwide. Chhatwal is a graduate of both Delhi University and Institute of Hotel Management\, Delhi. He has completed an MBA in Hospitality from ESSEC\, Paris and an Advanced Management Program from INSEAD. \nThe Indian Hotels Company Limited is an Indian hospitality company that manages a portfolio of hotels\, resorts\, jungle safaris\, palaces\, spas and in-flight catering services. It is a subsidiary of the Tata Group conglomerate. IHCL was founded in 1899 by Jamsetji Tata and is headquartered in Mumbai. The well known Taj Hotels is also part of the company. URL:https://hsmai.eu/event/hsmai-region-europe-think-tank-in-berlin-wednesday-march-6th/ LOCATION:Hilton Berlin\, Mohrenstraße 30\, Berlin\, Berlin\, 10117\, Germany ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2019/02/puneet_anant04.jpg GEO:52.51217;13.392685 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Hilton Berlin Mohrenstraße 30 Berlin Berlin 10117 Germany;X-APPLE-RADIUS=500;X-TITLE=Mohrenstraße 30:geo:13.392685,52.51217 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20190228T183000 DTEND;TZID=Europe/London:20190228T210000 DTSTAMP:20260617T215911 CREATED:20190208T121447Z LAST-MODIFIED:20190222T134248Z UID:10000224-1551378600-1551387600@hsmai.eu SUMMARY:Evening event in London at The Ned DESCRIPTION:Revenue Strategy for Meetings and Events\nHSMAI invites you to an evening event on Thursday February 28th\nThe Ned\n27 Poultry\, London\nSign up today!\nFrom 18:30 – 21:00\nIncluding networking and drinks\nMeetings and Events will become a priority when commercial leaders see the growth opportunity for their organisations and how they can maximize their opportunities for improving revenues  \nTarget group for this meeting: Revenue Managers\, Commercial leaders\, Event Managers\, Sales & Marketing\, General Manager & Assistant General Managers and Food & Beverage Managers. \nWe hope you will join us too! \n  \nRevenue Strategy for Meetings and Events \n– How to harness the hidden value of Meetings & Event Space\n– How much money are you losing in your Meeting Space?\n– How to forecast demand more accurately for your meeting Space\n– How to measure the Value of space and optimize its use\n– Thinking about your Meeting Space in the same way as your Bedrooms\n– Some simple steps you can take right now to improve performance. \nBy Heather Hart \nHeather has for many years helped hotels and conference venues to see the power behind a dynamic pricing strategy for meetings and events\, and she pioneered the creation of a cloud-based tool that provides comprehensive demand profiles\, performance measurement and selling strategy models. \nShe is a creative and dynamic leader with proven expertise\, specialising in helping hotels improve their strategy and performance of Meetings & Events business. Heather brings passion\, experience and a practical approach to driving results. \nHeather has gained many years of experience in Rooms Management\, Systems Training\, Sales & Marketing and Revenue Management in both Rooms and Meetings & Events. \nDuring her diverse career\, Heather has worked for a wide variety of hotel companies\, at properties large and small\, city centre and provincial. She has worked predominantly in London and the UK\, but also spent 2 years in the USA\, and has worked for Forte Hotels\, Holiday Inn and Radisson Edwardian; her most recent roles were in senior Revenue Management at Thistle & Guoman Hotels\, Initial Style Conferences\, and Millennium & Copthorne Hotels. \nSign up today!\nPhoto: The Ned URL:https://hsmai.eu/event/evening-event-in-london-at-the-ned/ LOCATION:The Ned\, 27 Poultry\, London\, EC2R 8AJ\, United Kingdom ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2019/02/fullsizeoutput_20e.jpeg GEO:51.5139059;-0.0896132 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Ned 27 Poultry London EC2R 8AJ United Kingdom;X-APPLE-RADIUS=500;X-TITLE=27 Poultry:geo:-0.0896132,51.5139059 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190221T180000 DTEND;TZID=Europe/Amsterdam:20190221T210000 DTSTAMP:20260617T215911 CREATED:20190116T141434Z LAST-MODIFIED:20190212T153825Z UID:10000220-1550772000-1550782800@hsmai.eu SUMMARY:Evening event in Palma de Mallorca DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1548178493410{margin-bottom: 0px !important;}”] \nInvitation to HSMAI evening event in Palma de Mallorca\nThursday February 21st from 6 PM to 9 PM including networking and drinks\nBarceló Illetas Albatros\nPasseig Illetes\, 15\, Palma de Mallorca\, 07181 Illetas\nPress here to sign up!\nIt is free to attend if your work directly in the hotel and travel industry. \nTarget group for this meeting: Revenue Managers\, Commercial leaders\, Event Managers\, Sales & Marketing\, Owners\, General Managers & Assistant General Managers and Food & Beverage Managers.\nA big thank you to our partners:\n \n \n  \n[/vc_column_text][mk_table] \n\n\n\nTime\nProgram\n\n\n\n\n\n\n18:00-18:30\nRegistration & coffee\n\n\n\n\n18:30-18:45\nWelcome and an update on activities coming up in Palma and other destinations in Spain \nBy Ingunn Hofseth\, President & CEO\, HSMAI Region Europe\n\n\n\n\n18:45-19:15\nThe new disruption of the Tours & Activities niche segment \nBy Begoña Borrego Cerro\, Revenue Management Expert \nBegoña has an extensive background within some of the best leading hotel chains like The Ritz-Carlton Hotel Company\, Melià Hotels International\, IHG and Almanac Hotels. She has more than 10 years of experience as Director of Revenue Management learning from the best professionals and teaching to the best talents. Throughout her career\, she has participated in the opening of some important properties such us the first Bulgari Hotels & Resorts worldwide in Milan\, the ME Barcelona (Lifestyle brand for Melià Hotels International) and most recently the launch of the Almanac brand with the first Almanac hotel in Barcelona. She has also had the opportunity to be part of some Task Force teams as the Revenue Leader for the pre-opening tasks of the flagship of the Meliá lifestyle brand\, the ME London\, and also for the conversion of the Hilton Valencia into the new Melià Valencia Palacio de Congresos. \nThis presentation will be in Spanish\n\n\n19:15-20:00\n How to harness the hidden value of Meetings & Event Space \nMeetings and Events will become a priority when commercial leaders see the growth opportunity for their organisations and how they can maximize their opportunities for improving revenues  \n\nHow much money are you losing in your Meeting Space?\nHow to forecast demand more accurately for your meeting Space\nHow to measure the Value of space and optimize its use\nThinking about your Meeting Space in the same way as your Bedrooms\nSome simple steps you can take right now to improve performance.\n\nBy Heather Hart \nHeather has for many years helped hotels and conference venues to see the power behind a dynamic pricing strategy for meetings and events\, and she pioneered the creation of a cloud-based tool that provides comprehensive demand profiles \, performance measurement and selling strategy models. \nShe is a creative and dynamic leader with proven expertise\, specialising in helping hotels improve their strategy and performance of Meetings & Events business. Heather brings passion\, experience and a practical approach to driving results. \nHeather has gained many years of experience in Rooms Management\, Systems Training\, Sales & Marketing and Revenue Management in both Rooms and Meetings & Events. \nDuring her diverse career\, Heather has worked for a wide variety of hotel companies\, at properties large and small\, city centre and provincial. She has worked predominantly in London and the UK\, but also spent 2 years in the USA\, and has worked for Forte Hotels\, Holiday Inn and Radisson Edwardian; her most recent roles were in senior Revenue Management at Thistle & Guoman Hotels\, Initial Style Conferences\, and Millennium & Copthorne Hotels. \nThis presentation will be in English\n\n\n\n\n20:00-21:00\nDrinks and networking\n\n\n\n[/mk_table][/vc_column][/vc_row] \nPress here to sign up! \n  \n  \n  URL:https://hsmai.eu/event/afternoon-event-in-palma-de-mallorca/ LOCATION:Barceló Illetas Albatros\, Passeig Illetes\, 15\, Palma de Mallorca\, Illetas\, Balearic Islands\, 07181\, Spain ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2019/01/fullsizeoutput_208.jpeg ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu GEO:39.542602;2.594761 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Barceló Illetas Albatros Passeig Illetes 15 Palma de Mallorca Illetas Balearic Islands 07181 Spain;X-APPLE-RADIUS=500;X-TITLE=Passeig Illetes\, 15:geo:2.594761,39.542602 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Paris:20190205T150000 DTEND;TZID=Europe/Paris:20190205T173000 DTSTAMP:20260617T215911 CREATED:20190114T124240Z LAST-MODIFIED:20190201T130911Z UID:10000215-1549378800-1549387800@hsmai.eu SUMMARY:HSMAI Think Tank in Paris DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1547468491618{margin-bottom: 0px !important;}”] \nHSMAI Think Tank in Paris for commercial leaders\nTuesday February 5th\nFrom 15:00-17:30 followed by drinks and networking\nAccorHotels Head Quarter\, Floor 13 – Room XW\n82 Rue Henri Farman\, 92130 Issy-les-Moulineaux\nWelcome to HSMAI Region Europe´s Think Tank in Paris for commercial leaders. We plan to be around 30 people for this event. It is FREE to attend for everyone working directly in the hotel and travel industry.\nTopic: \n– The Economic Outlook: What are the risks and opportunities ahead?\n– Loyalty Today: The Implications of a Changing Landscape for Revenue Management\n– “2019\, the plans of the commercial leader…what is on your to-do list and why?” \nPrior to this HSMAI will host their HSMAI Region Europe Revenue Management Advisory Board meeting at the same venue. \nPress here to sign up! \n  \nPlease note: Your attendance to the events that are free of charge\, are not entirely without obligation. If you register to one of the free events\, for HSMAI members working directly in the hotel\, event and travel industry\, we expect you to attend. If\, for any reason\, you are not able to attend please let us know by phone\, text message or e-mail. You can cancel your registration until 24 hours before the start of the event. After that and in case of no-show we will charge you € 95\,-. \nThank you for your understanding. \n[/vc_column_text][/vc_column][/vc_row] URL:https://hsmai.eu/event/hsmai-think-tank-in-paris/ LOCATION:AccorHotels Head Quarter\, 82 Rue Henri Farman\, Issy-les-Moulineaux\, 92130\, France ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2019/01/fullsizeoutput_205.jpeg GEO:48.833343;2.2685613 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=AccorHotels Head Quarter 82 Rue Henri Farman Issy-les-Moulineaux 92130 France;X-APPLE-RADIUS=500;X-TITLE=82 Rue Henri Farman:geo:2.2685613,48.833343 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190128T140000 DTEND;TZID=Europe/Amsterdam:20190128T173000 DTSTAMP:20260617T215911 CREATED:20190115T151759Z LAST-MODIFIED:20190117T104002Z UID:10000218-1548684000-1548696600@hsmai.eu SUMMARY:HSMAI Holland: New Year's Reception & Think Tank in Amsterdam DESCRIPTION:[vc_row][vc_column][vc_column_text] \nHSMAI New Year’s Reception & Think Tank in Amsterdam\nMonday January 28th\nFrom 14:00-17:30 including drinks and networking\nNH Hotel Amsterdam Centre\nStadhouderskade 7\, 1054 ES Amsterdam\nWelcome to HSMAI Region Europe´s Think Tank in Amsterdam. It is FREE to attend for HSMAI members working directly in the hotel and travel industry.\nPress here to sign up!\n[/vc_column_text][mk_table] \n\n\n\nTime\nProgram\n\n\n\n\n\n\n14:00-14.30\nRegistration & coffee\n\n\n\n\n14:30-15:00\nPresentation \n– The Economic Outlook: What are the risks and opportunities ahead?\n– Loyalty Today: The Implications of a Changing Landscape for Revenue Management\n– “2019\, the plans of the commercial leader…what is on your to-do list and why?”\n– Automation in groups and meeting space\, bookings and event registration. \nBy Bas Lemmens\, CEO at Meetings.com (part of Hotelplanner.com) \nWith more than 20 years of experience in the travel and hospitality industry\, Mr. Bas Lemmens is the Co-founder of Booking.com and has served in various roles within the European hotel business including Ebookers.com\, Isango.com\, Easytobook.com\, Hotelchamp.com\, Redigo.ru\, handling global business development accounts in addition to product acquisition and revenue management. A graduate from the University of Twente in Holland with a Master in Industrial Engineering and Management Science. Now he is the CEO of Meetings.com. \nMeetings.com provides event planners and corporate buyers with the commercial might and technology-driven tools they need to save time\, save money and create better events\,” said industry veteran Bas Lemmens\, CEO Meetings.com. “Years ago\, when we started Booking.com\, the goal was easy. We wanted to bring the best hotel rates into the hands of customers. Today\, at Meetings.com\, we have done the same with the more complex group and event planning market. \nBoth the presentation and the Think Tank will be in Dutch \n\n\n\n\n\n15:00-16:00\nThink Tank\nModerator: Bas Lemmens\nInteractive session about the above topics\n\n\n\n\n16:00-17:30\nDrinks and networking\n\n\n\n[/mk_table][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] \nPress here to sign up!\nPlease note: Your attendance to the events that are free of charge\, are not entirely without obligation. If you register to one of the free events\, for HSMAI members working directly in the hotel\, event and travel industry\, we expect you to attend. If\, for any reason\, you are not able to attend please let us know by phone\, text message or e-mail. You can cancel your registration until 24 hours before the start of the event. After that and in case of no-show we will charge you € 95\,- plus VAT. \nThank you for your understanding.[/vc_column_text][/vc_column][/vc_row] URL:https://hsmai.eu/event/hsmai-holland-new-years-reception-think-tank-in-amsterdam/ ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2019/01/fullsizeoutput_207.jpeg ORGANIZER;CN="HSMAI Holland":MAILTO:postbox@hsmai.eu END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190108T180000 DTEND;TZID=Europe/Amsterdam:20190108T233000 DTSTAMP:20260617T215911 CREATED:20181030T124051Z LAST-MODIFIED:20181030T124224Z UID:10000207-1546970400-1546990200@hsmai.eu SUMMARY:HSMAI Marketing Awards Norway DESCRIPTION:Press here to read more. URL:https://hsmai.eu/event/hsmai-marketing-awards-norway/ LOCATION:Meet Ullevaal\, Sognsveien 77C\, Oslo\, 0855\, Norway ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2018/10/manipulert_logo2.jpg ORGANIZER;CN="HSMAI Norway":MAILTO:postbox@hsmai.no GEO:59.9495124;10.7358063 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Meet Ullevaal Sognsveien 77C Oslo 0855 Norway;X-APPLE-RADIUS=500;X-TITLE=Sognsveien 77C:geo:10.7358063,59.9495124 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190108T180000 DTEND;TZID=Europe/Amsterdam:20190108T233000 DTSTAMP:20260617T215911 CREATED:20180604T083404Z LAST-MODIFIED:20181030T123445Z UID:10000198-1546970400-1546990200@hsmai.eu SUMMARY:The HSMAI Event Awards Norway DESCRIPTION:Press here to read more. URL:https://hsmai.eu/event/the-hsmai-event-awards-norway/ LOCATION:Meet Ullevaal\, Sognsveien 77C\, Oslo\, 0855\, Norway ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2018/06/fullsizeoutput_26.jpeg ORGANIZER;CN="HSMAI Norway":MAILTO:postbox@hsmai.no GEO:59.9495124;10.7358063 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Meet Ullevaal Sognsveien 77C Oslo 0855 Norway;X-APPLE-RADIUS=500;X-TITLE=Sognsveien 77C:geo:10.7358063,59.9495124 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190108T110000 DTEND;TZID=Europe/Amsterdam:20190108T180000 DTSTAMP:20260617T215911 CREATED:20180703T120013Z LAST-MODIFIED:20181109T082505Z UID:10000205-1546945200-1546970400@hsmai.eu SUMMARY:HSMAI Meeting and Event Exchange Oslo 2019 DESCRIPTION:HSMAI Meeting and Event Exchange is a national event in Norway. Press here to read more. URL:https://hsmai.eu/event/hsmai-meetconnect-norway/ ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2018/10/fullsizeoutput_1e6.jpeg ORGANIZER;CN="HSMAI Norway":MAILTO:postbox@hsmai.no END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20181127T150000 DTEND;TZID=Europe/Amsterdam:20181127T170000 DTSTAMP:20260617T215911 CREATED:20181109T145903Z LAST-MODIFIED:20181121T151838Z UID:10000210-1543330800-1543338000@hsmai.eu SUMMARY:Afternoon meeting in Stockholm DESCRIPTION:Revenue Management for Meetings and Events\nHSMAI invites you to an afternoon event on Tuesday November 27th\nGrand Hôtel Stockholm\nSign up today!\nFrom 15:00 – 17:00\nMeetings and Events will become a priority when commercial leaders see the growth opportunity for their organisations and how they can maximize their opportunities for improving revenues  \nTarget group for this meeting: Revenue Managers\, Commercial leaders\, Event Managers\, Sales & Marketing\, General Manager & Assistant General Managers and Food & Beverage Managers. \nHSMAI Region Europe’s Revenue Management Advisory Board is having their meeting in Stockholm prior to this event and some of them will also join us for this meeting. \nWe hope you will join us too! \nYou will meet:\n\nScott Dahl\, Senior Lecturer\, Ecole hoteliere Lausanne. Scott is also a member of HSMAI Region Europe Revenue Management Advisory Board \nBest Practices in Meetings and Events Revenue Management \n\nKey performance metrics: What should you measure and why?\nThe basics and benefits of empowering your sales team to maximize total revenue contribution\nHow to avoid the most common mistakes hotels make with meeting and event revenue management\nThings you can start doing now\, whether you have a huge team and a great sales system or a one-person office with a manual diary and GRC\n\n\nHeather Hart\, Director SmartSpace\, IDeaS \nRevenue Management for Meetings and Events \n– How to harness the hidden value of Meetings & Event Space\n– How much money are you losing in your Meeting Space?\n– How to forecast demand more accurately for your meeting Space\n– How to measure the Value of space and optimize its use\n– Thinking about your Meeting Space in the same way as your Bedrooms\n– Some simple steps you can take right now to improve performance. \n  \nPress here to sign up! It is free for HSMAI members. URL:https://hsmai.eu/event/afternoon-meeting-in-stockholm/ LOCATION:Grand Hôtel Stockholm\, Södra Blasieholmshamnen 8\, Stockholm\, 103 27\, Sweden ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2018/11/fullsizeoutput_1f7.jpeg GEO:59.3297258;18.0757134 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Grand Hôtel Stockholm Södra Blasieholmshamnen 8 Stockholm 103 27 Sweden;X-APPLE-RADIUS=500;X-TITLE=Södra Blasieholmshamnen 8:geo:18.0757134,59.3297258 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20181126T083000 DTEND;TZID=Europe/Amsterdam:20181126T110000 DTSTAMP:20260617T215911 CREATED:20181109T143739Z LAST-MODIFIED:20181109T150112Z UID:10000209-1543221000-1543230000@hsmai.eu SUMMARY:HSMAI Breakfast Meeting\, Oslo DESCRIPTION:HSMAI Breakfast meeting: Revenue Management for Meetings and Events\nMeetings and Events will become a priority when commercial leaders see the growth opportunity for their organisations and how they can maximize their opportunities for improving revenues  \n  \nPress here to see the program. URL:https://hsmai.eu/event/hsmai-breakfast-meeting-oslo-2/ LOCATION:Grand Hotel Oslo\, Karl Johans gate 31\, 0159\, Oslo\, Norway ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2018/11/coffee-break-1177540_1280.jpg ORGANIZER;CN="HSMAI Norway":MAILTO:postbox@hsmai.no GEO:59.9141652;10.7398777 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Grand Hotel Oslo Karl Johans gate 31 0159 Oslo Norway;X-APPLE-RADIUS=500;X-TITLE=Karl Johans gate 31\, 0159:geo:10.7398777,59.9141652 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20181120T133000 DTEND;TZID=Europe/Amsterdam:20181120T180000 DTSTAMP:20260617T215911 CREATED:20180703T093939Z LAST-MODIFIED:20181113T102733Z UID:10000204-1542720600-1542736800@hsmai.eu SUMMARY:Revenue Management for Meetings and Events DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1540466476280{margin-bottom: 0px !important;}”]Meetings and Events will become a priority when commercial leaders see the growth opportunity for their organisations and how they can maximize their opportunities for improving revenues  \nTarget group for this meeting: Revenue Managers\, Commercial leaders\, Event Managers\, Sales & Marketing\, General Manager & Assistant General Managers and Food & Beverage Managers. \nWe are happy to invite you to the HSMAI Region Europe event on Tuesday November 20th. The event will take place at The Student Hotel Amsterdam City\, Wibautstraat Amsterdam. Sign up today! \nDirections: Please use the entrance of Collab (Wibautstraat 131D) in order to get to The Parool Theater. \nProgram:\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_table] \n\n\n\n\nTime\nWhat\n\n\n\n\n\n\n13:30 – 14:00\nArrival & registration\n\n\n\n\n14:00 – 14:45\nHow to harness the hidden value of Meetings & Event Space \n\nHow much money are you losing in your Meeting Space?\nHow to forecast demand more accurately for your meeting Space\nHow to measure the Value of space and optimize its use\nThinking about your Meeting Space in the same way as your Bedrooms\nSome simple steps you can take right now to improve performance.\n\nBy Heather Hart\, Director SmartSpace at IDeaS\n\n\n\n\n14:45 – 15:30\nHotels and Event venues: how to increase your revenue and decrease your costs in M&E Sales. \nBy Joonas Ahola\, Founder and CEO at MeetingPackage.com\n\n\n\n\n15:30 – 16:00\nDiscussion\n\n\n\n\n16:00 – 17:00\nNetworking & drinks\n\n\n\n\n\n\n\n\n\n\n[/mk_table][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] \nRegister for this Educational? \nPlease click here to register.\n[/vc_column_text][/vc_column][/vc_row] \n  \n  URL:https://hsmai.eu/event/revenue-management-for-meetings-and-events/ LOCATION:Student Hotel Amsterdam\, Wibautstraat 131D\, Amsterdam\, Netherlands ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2018/07/fullsizeoutput_1ea.jpeg ORGANIZER;CN="HSMAI Holland":MAILTO:postbox@hsmai.eu GEO:52.35388;4.9130831 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Student Hotel Amsterdam Wibautstraat 131D Amsterdam Netherlands;X-APPLE-RADIUS=500;X-TITLE=Wibautstraat 131D:geo:4.9130831,52.35388 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20181023T113000 DTEND;TZID=Europe/Amsterdam:20181023T190000 DTSTAMP:20260617T215911 CREATED:20180702T140156Z LAST-MODIFIED:20181018T145723Z UID:10000201-1540294200-1540321200@hsmai.eu SUMMARY:The HSMAI Day Spain DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1530520988276{margin-bottom: 0px !important;}”] \nWelcome to The HSMAI Day Spain\nNH Collection Eurobuilding Madrid\nTuesday October 23rd\nFrom 11:30- 19:00 including drinks and networking\nA full-day conference intended to provide you and your team an overview of current industry developments\, focusing on subjects HSMAI considers important to put on the industry’s agenda. \nTarget groups: GM´s and their leadership team\, Destination Directors\, Commercial Leaders\, HR\, RM Directors\, Sales & Marketers and HQ. \nIt´s free to attend for HSMAI company members working directly in the hotel\, event and travel industry. \nWe will end this productive day by handing out the HSMAI & Customer Alliance Guest Experience Award in co-operation with the German company Customer Alliance. The award is based on customer satisfaction data and reviews from different portals\, such as TripAdvisor\, booking.com\, Hotels.com\, Google\, Facebook and more. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”Sign up today!” color=”default” align=”center” i_icon_fontawesome=”fa fa-ticket” add_icon=”true” link=”url:https%3A%2F%2Fwww.eventbrite.co.uk%2Fe%2Fthe-hsmai-day-spain-tickets-47668407490|title:Sign%20up%20today!|target:%20_blank|”][vc_column_text] \nProgram\n[/vc_column_text][mk_table] \n\n\n\n\nTime\nWhat\n\n\n\n\n\n\n\n\n\n\n\n\n11:30-12:00\n\nRegistration\, coffee and networking\n\n\n\n\n\n12:00-12:15\n\nWelcome\nBy Ingunn Hofseth\, President & CEO\, HSMAI Region Europe\n\n\n\n\n12:15-12:20\n\nThe moderator for the day is Enzo Aita\, Vice President Marketing at RateGain – Hospitality\nEnzo Aita has over 14 years of hands-on experience in the Hotel\, Travel and Hospitality industries creating insightful business development strategies and utilizing an industry-wide reputation as a Revenue\, Sales and Marketing Management expertise. \n\n\n\n\n\n12:20-12:55\n\n\nLessons on how chatbots can become more than just talk but revenue drivers.\nChatbots and AI technologies have increasing become popular after global brands started adopting them for automation purpose. However\, the value of chatbot technology extends beyond improved customer service. Learn how other hotels are Leveraging the digital technology to enhance the guest experience and drive revenue at the same time. \nBy Akemi Tsunagawa\, Founder & CEO of Bespoke Inc in Tokyo. \nAkemi founded Bespoke in 2015 to create a new digital experience for travelers. Its AI concierge solution\, Bebot\, is world’s most used multilingual chatbot that replaces concierge desks to enhance guest experiences. Bebot is currently servicing wide range of clients from Narita International Airport to Sofitel Hotels.\nPrior to Bespoke\, Akemi worked in institutional product development roles at Fidelity International\, management consulting at Deloitte\, and investment banking at Macquarie Capital. \n\n\n\n\n\n12:55-13:15\n\nThe current state of hotel rate parity in Europe\, a deep dive into parity performance.\nOTA Insight will present findings from the first-ever Hotel Parity Report. Don´t miss it!\n\n\nBy Natividad Perez Granados\, Business Development at OTA Insight\n\n\n\n\n\n\n13:15-14:15\n \nLunch and networking\n\n\n\n\n\n\n14:15-14:50 \n\n\n\nAn update on all the interesting products from Google and hear what every company can learn from Google’s company culture\n\n\nBy Edward Lines\, Industry Manager\, Google \n\n\n\n\n\n\n14:50-15:20\n\n\nBest practices on brand segmentation\, repositioning\, efficiency and transformation\nBy Fernando Vives\, Chief Commercial Officer\, NH Hotel Group \nWith close to 20 years’ experience in the hospitality industry\, Fernando leads NH Hotel Group´s global commercial team and is a member of the Management Committee. \nAs Chief Commercial Officer his responsibilities include sales\, revenue management\, trade marketing\, distribution\, B2B Digital Sales\, business development and groups / transient Worldwide Central Reservation Offices\, including customer care. \nHe is an expert on Revenue Management\, Commercial practices and distribution with experience both in the urban and resort arena and operating hotels in all continents. \n\n\n\n\n\n15:20-15:50\n\n\nHotel marketing requires a strategy that recognizes the need for a strong presence. Philipp will in his presentation share his thoughts about hard and soft branding and the Pros and Cons of the choices\nBy Philipp Weghmann\, Executive Vice President of Europe\, Preferred Hotels & Resorts \nAs Executive Vice President of Europe\, Philipp Weghmann oversees the company’s growth and evolution in the region\, as well as ensuring the retention of nearly 200 member properties across 25 countries in Europe. \nWith more than 15 years of experience in the hospitality industry\, Philipp has an impressive record for supporting hotel owners and operators to achieve their sales\, marketing\, public relations and development goals. Philipp first joined Preferred Hotels & Resorts in 2006 in the role of Regional Director for the Iberian Peninsula and Mediterranean\, and grew the region’s membership from seven to more than 50 member hotels in less than five years. He then took on the role of Area Managing Director for Latin America and Caribbean for the next three years\, and\, during this time\, he was recognized for generating significant awareness of the Preferred Hotels & Resorts brand\, as well as increasing the company’s portfolio of luxury hotels & resorts across the region. \n\n\n\n\n\n15:50-16:10\n\n\nCoffee break and networking\n\n\n\n\n\n16:10-16:30\n\nInfluencing the Traveller Path to Purchase\n74% of travellers who book accommodations make TripAdvisor a part of their online journey. Join us at this session to learn how you can influence and maximise your reach to these booking-ready travellers. \n\nGet data-driven insights on traveller behaviour and purchase patterns\nDiscover how you can influence booking decisions on TripAdvisor\nAccess valuable tips and best practices used by hoteliers\n\nBy Mercedes Sánchez\, Senior Key Accounts Manager at TripAdvisor\n\n\n\n\n16:30-17:00\n \nRevenue vs. Marketing\nHow Revenue Managers and Marketers can achieve greatness \n\nTime\nQuantity\nValue\n\nBy Enzo Aita\, Vice President Marketing at RateGain – Hospitality \n\n\n\n\n\n17:00-17:45\n\nThe changing skills and competencies of future commercial leaders\nDebate with industry leaders and the delegates \nModerator: Simone Puorto\, Travel Tech Journalist\, tnooz \n\nWhat are the top issues facing your discipline and the industry as a whole today?\nIf your business’ priorities have changed in the last year\, what have they shifted away from\, and to?\nWhat components and competences need HSMAI’s attention?\nWhat is the next thing coming at us? Is it an opportunity\, or a challenge?\n\nSimone Puorto is a travel tech journalist for tnooz\, MBA Lecturer Professor for Business Schools such as ESSEC\, ESG and LUISS\, Advisory Board Member for BWG Strategy\, CEO & Founder of his own consulting firm\, co-founder of the startup “Tell the Hotel”\, public speaker\, panel moderator\, and writer for blogs and magazines such as HOTELSMag\, HotelTechReport and BookingBlog. He is a passionate marketing geek with twenty years of experience in the industry. Over the last two decades\, he has worked with hundreds of hotels\, web agencies\, startups and travel-tech providers worldwide\, and all these experiences ended up in two best-selling books and hundreds of articles.\n\n\n\n\n\n\n\n\nFernando Vives\, Chief Commercial Officer\, NH Hotel Group\n\n\n\n\n\n\n\n\n\nPhilipp Weghmann\, Executive Vice President of Europe\, Preferred Hotels & Resorts\n\n \n\n\n\n\n\n17:45-18:10\n\n\nHSMAI & Customer Alliance Guest Experience Award\n\nWe will end this productive day by handing out the HSMAI & Customer Alliance Guest Experience Award in co-operation with the German company Customer Alliance. The award is based on customer satisfaction data and reviews from different portals\, such as TripAdvisor\, booking.com\, Hotels.com\, Google\, Facebook and more. \n\n\n\n\n\n\n18:10-19:00\n \nDrinks and networking\n\n\n\n\n\n[/mk_table][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”Sign up today!” color=”default” align=”center” i_icon_fontawesome=”fa fa-ticket” add_icon=”true” link=”url:https%3A%2F%2Fwww.eventbrite.co.uk%2Fe%2Fthe-hsmai-day-spain-tickets-47668407490|title:Sign%20up%20today!|target:%20_blank|”][/vc_column][/vc_row] URL:https://hsmai.eu/event/the-hsmai-day-spain-october-23rd/ LOCATION:NH Collection Madrid Eurobuilding\, Calle Padre Damián\, 23\, Madrid\, 28036\, Spain ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2018/07/56239501.jpg GEO:40.4583783;-3.6859762 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=NH Collection Madrid Eurobuilding Calle Padre Damián 23 Madrid 28036 Spain;X-APPLE-RADIUS=500;X-TITLE=Calle Padre Damián\, 23:geo:-3.6859762,40.4583783 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20181023T100000 DTEND;TZID=Europe/Amsterdam:20181023T150000 DTSTAMP:20260617T215911 CREATED:20180703T083321Z LAST-MODIFIED:20181021T190153Z UID:10000203-1540288800-1540306800@hsmai.eu SUMMARY:CRME certification DESCRIPTION:HSMAI Region Europe will be in Berlin for the CRME certification\nInterCity Hotel Berlin Brandenburg\nTuesday October 23rd\nFrom 10:00 am – 3:00 pm\nHSMAI Region Europe will host an interactive Revenue Management workshop\, after which the participants will complete the globally recognised CRME certification exam. \nThe certification workshop will take place in Berlin from 10am to 3pm. By the end of the day there will be a exam. It is a multiple-choice exam and you have 60 minutes to complete it. Venue: InterCity Hotel Berlin Brandenburg. \nThe more you know\, and the more you can prove you know\, the better ROI you can provide to your employer or prospective employer\, the more you can improve your company’s bottom line\, and the better you can position yourself in your chosen discipline. \nThe Trainer\n \n\nThe trainer for the certification is Joanna Schröder\, Vice President Revenue Management at Deutsche Hospitality. \n\nJoanna is also a valued member of the HSMAI Region Europe Revenue Management Advisory Board and very active as an advisor and volunteer with HSMAI Region Europe. \nAbout the CRME\nThe CRME designation is recognition that you are: \n\nA professional in the field of revenue management and clearly conversant with its intricacies and importance\nCompetent to develop an infrastructure to support revenue management within the framework of an organization\nAble to maximize revenue opportunities and optimize profits by managing revenue\nCapable of making informed decisions to accept or reject pieces of business to meet overall organizational goals\nProficient at the art and science of revenue management\n\nPricing\nHSMAI Region Europe CRME workshop\, digital CRME Study Guide and certification exam. Workshop includes coffee\, tea and lunch. \nHSMAI Region Europe Members: EUR 695\nNon-members: EUR 795 \n \nHow do I earn the CRME designation?\nFor more information and the application form\, please contact us at postbox@hsmai.eu \nSo far HSMAI Region Europe has CRME certified many top professionals from each of the following companies: \n\nAccorHotels\nAvvio\ncitizenM Hotels\nChoice Hotels\nCopenhagen Admiral Hotel\nCrown Moran Hotel\nDeutsche Hospitality\nDiamond Resorts International\nDuetto\nFirst Hotels\nHotelPartner Yield Management\nHotel Tonight\nIDeaS Revenue Solutions\, a SAS Company\nIberostar\nInfData Analytics\nInfor\nInfor EasyRMS\nKempinski Hotels SA\nLouvre Hotels Group\nMövenpick Hotels & Resorts\nNordic Choice Hotels\nNorlandia Hotel Group\nOTA Insight\nParkdean Holidays\nPricematch\nReburg & Partners\nRedefine BDL Hotels Ltd\nRossi Boutique Hotel & SPA\nSagacity\nSabre Hospitality\nSANA Hotels\nScandic Hotels\nShort Stay Group\nSnapShot GmbH\nSokos Hotels\nStarboard Hotels\nSteigenberger Hotel Group\nThon Hotels\nTop Gahn Quality Coaching\nWordhotel Wings\n25hours Hotels URL:https://hsmai.eu/event/crme-certification-on-tuesday-october-23rd/ LOCATION:InterCity Hotel Berlin Brandenburg\, Germany ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2018/07/fullsizeoutput_b8.jpeg ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu END:VEVENT END:VCALENDAR