The Road Towards a Customer-Centric Company

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In this chapter Michael Hucho, VP Customer & Distribution Division Central Europe, Accor Hotels & Nina Nieminen, Director Revenue Management & Distribution, Sokos Hotels, will share with you their experience when starting the journey of Digital Transformation within their organisations. The video’s will cover the point of views from an international company, as well as a national brand perspective; touching on what elements to think of when starting & during the Transformation in your company.

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