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DTSTART;TZID=Europe/London:20241108T100000
DTEND;TZID=Europe/London:20241108T180000
DTSTAMP:20260412T150138
CREATED:20240930T111327Z
LAST-MODIFIED:20241004T103713Z
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SUMMARY:(By-invitation-only) Future of the HSMAI Europe Brand? - Exploratory Prototype Workshop
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”15943″ img_size=”full” alignment=”center” css=””][vc_column_text css=”.vc_custom_1727951623045{margin-bottom: 0px !important;}”]📅 Date: Friday\, 8th November 2024\n🕒 Time: 09:00 – 17:00\n📍 Location: The Chesterfield Mayfair Hotel\, 35 Charles Street\, London\, W1J 5EB \nRebranding has been on our wish list for quite some time. This initiative originated in Europe and we are excited to take the first step in this global process. \nOn Friday\, November 8th\, we will be hosting “Future HSMAI Europe Brand? – Exploratory Prototype Workshop”. Running from 9 AM to 5 PM\, this workshop will be a key session focused on shaping the future of the HSMAI Europe brand. \nThe workshop will be moderated by Monna Nordhagen and Kirsti Rogne from Mars Brand Strategy\, who previously led a highly successful Branding Masterclass for our members.  \nTarget group: By invitation only. The attendees will be a mix of representation from a diverse range of countries and brands as well as a diverse range of age groups. \nWe will abide by HSMAI’s Antitrust Policy\, which will be shared with you as a reminder at the beginning of the session. \nPlease note that this is a by-invitation-only workshop for HSMAI Europe members\, and all registrations will be pending approval. If you have been invited\, you can register here.[/vc_column_text][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FE877y|target:_blank”][vc_column_text css=”.vc_custom_1727951553911{margin-bottom: 0px !important;}”]Interested to know more about HSMAI Europe? \nPlease reach out to us at postbox@hsmai.eu[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/by-invitation-only-future-of-the-hsmai-europe-brand-exploratory-prototype-workshop/
LOCATION:The Chesterfield Mayfair Hotel\, London\, 35 Charles St\, Mayfair\, London\, W1J 5EB\, United Kingdom
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DTSTART;TZID=Europe/Amsterdam:20241107T120000
DTEND;TZID=Europe/Amsterdam:20241107T183000
DTSTAMP:20260412T150138
CREATED:20240206T173846Z
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SUMMARY:(By-invitation-only) Fall Curate | Commercialisation of Sustainability
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”16081″ img_size=”full” css=””][vc_column_text css=”.vc_custom_1730201357317{margin-bottom: 0px !important;}”]\nFALL CURATE 2024:\nCOMMERCIALISATION OF SUSTAINABILITY\n📅 Thursday\, 7th November 2024 | 🕒 12:00 – 18:30 |📍 The Chesterfield Mayfair Hotel \n[/vc_column_text][vc_column_text css=”.vc_custom_1728992070440{margin-bottom: 0px !important;}”]The Curate\, an event designed exclusively for Organizational Member companies. \nThis is a chance for you to delve into the topic of Commercialisation of Sustainability\, while networking and engaging in dynamic discussions with fellow executives. \nThe Fall Curate\, set in the vibrant city of London\, promises a valuable experience on Thursday\, 7th November 2024. Organised in collaboration with the World Sustainable Hospitality Alliance\, represented by their Chief Executive Officer – Glenn Mandziuk for this exclusive event.  \nThis by-invitation-only gathering will bring together leaders who are passionate about sustainability and eager to explore innovative strategies for its commercialisation. \nTarget group: This event is tailored for senior leaders \nWe will abide by HSMAI’s Antitrust Policy\, which will be shared with you as a reminder at the beginning of the session. If you have been invited\, please register below.[/vc_column_text][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FPgbxZ%20|target:_blank”][vc_column_text css=”.vc_custom_1727951281820{margin-bottom: 0px !important;}”]Interested to know more about HSMAI Europe?\nPlease reach out to us at postbox@hsmai.eu[/vc_column_text][vc_empty_space][vc_column_text css=”.vc_custom_1728990021479{margin-bottom: 0px !important;}”]\nPROGRAM\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1728990449667{margin-bottom: 0px !important;}”]12:00 – 13:00 PM[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1728990400496{margin-bottom: 0px !important;}”]\nRegistration and Lunch\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1728990479427{margin-bottom: 0px !important;}”]13:00 – 13:30 PM[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1728990515454{margin-bottom: 0px !important;}”]\nWelcome\n[/vc_column_text][vc_column_text css=”.vc_custom_1729763337240{margin-bottom: 0px !important;}”]               \nMichael Nowlis\, Programme director\, MBA Programmes at Imperial College Business School and Chair of the HSMAI Europe Board of Directors and Ingunn Hofseth\, President & CEO at HSMAI Region Europe \nA warm welcome to all attendees and brief introductions from all attendees.\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1728990649129{margin-bottom: 0px !important;}”]13:30 – 13:40 PM[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1728990568284{margin-bottom: 0px !important;}”]\nAn outlook of the day\n[/vc_column_text][vc_column_text css=”.vc_custom_1728991706855{margin-bottom: 0px !important;}”] \nModerator: Gemma Greenwood\, Founder & Partner at Content Inc.\n\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1728990778281{margin-bottom: 0px !important;}”]13:40 – 14:10 PM[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1730204944911{margin-bottom: 0px !important;}”]\nCommercialisation of Sustainability: How Do We Achieve It?\n                 \nHoang Nguyen\, Co-Owner at d2o\nHoang Nguyen\, a seasoned practitioner with over 25 years of experience helping senior leaders drive technology-driven transformations that boost organizational efficiency and resource management. \nBefore joining d2o in 2013\, Hoang served as a management consultant at IBM\, PwC\, and Accenture\, where he developed a deep understanding of aligning technical initiatives with business objectives to deliver measurable value. Hoang recognizes the unique challenges hoteliers face – financial constraints\, operational demands\, and limited sustainability expertise – and firmly believes that eco-friendly practices must be both practical\, profitable\, and meaningful. \nTord Moe Laeskogen\, Owner at Sundvolden Hotel\nAs one of Norway’s largest conference hotel owners\, Tord is driven to enhance resource efficiency\, reduce costs\, and elevate guest experiences through adoption of affordable smart technology. His hands-on experience at Sundvolden reinforces the message of practical\, profitable\, and meaningful approach to commercialising sustainability.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1730201123439{margin-bottom: 0px !important;}”]14:25 – 14:55 PM[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1730201043110{margin-bottom: 0px !important;}”]\nThe Next Steps in Sustainability\n \nGlenn Mandziuk\, Chief Executive Officer at World Sustainable Hospitality Alliance \nWith over 25 years in sustainable tourism and economic development\, Glenn leads the World Sustainable Hospitality Alliance\, driving impactful\, responsible practices across the industry. As Co-Chair of the SMI Hospitality and Tourism Taskforce\, he champions sustainable growth\, fostering positive change for communities and the planet.\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1730201140013{margin-bottom: 0px !important;}”]14:55 – 15:15 PM[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1728990956666{margin-bottom: 0px !important;}”]\nBreak\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1730201160184{margin-bottom: 0px !important;}”]15:15 – 16:00 PM[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1728991045411{margin-bottom: 0px !important;}”]\nTable Talk: Identify threats and opportunities \nRoundtable discussions to brainstorm key challenges and opportunities. Each table will have a discussion\, followed by a 3-minute presentation from each group. The session will conclude with a 15-minute plenary discussion. Each group will appoint a lead to guide the conversation and present their findings. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1730201178326{margin-bottom: 0px !important;}”]16:00 – 16:10 PM[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1728991079017{margin-bottom: 0px !important;}”]\nLet’s Vote: Top 3 focus areas\nFrom the insights gathered during the discussions\, participants will vote on the three key topics they would like to explore further in today’s Curate. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1730201207471{margin-bottom: 0px !important;}”]16:10 – 16:55 PM[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1728991208698{margin-bottom: 0px !important;}”]\nTable Talk: Discuss the top 3 most voted burning issues \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1730201230772{margin-bottom: 0px !important;}”]16:55 – 17:30 PM[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1728991223697{margin-bottom: 0px !important;}”]\nPresentations and Next Steps\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1730201256268{margin-bottom: 0px !important;}”]17:30- 18:30 PM[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1728991241641{margin-bottom: 0px !important;}”]\nNetworking and drinks\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FPgbxZ%20|target:_blank”][mk_divider style=”thin_solid”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1718712628945{margin-bottom: 0px !important;}”]About HSMAI Europe:\nHSMAI – Hospitality Sales and Marketing Association International – is a global organization founded in the US in 1927. HSMAI Region Europe is the European arm of the organisation. HSMAI Europe aims to be a key influencer\, pioneer and the go-to industry resource for professional development\, commercial strategies and sustainability in the hospitality\, travel and tourism industry. Visit us at www.hsmai.eu [/vc_column_text][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][vc_column_text css=”.vc_custom_1727951230028{margin-bottom: 0px !important;}”] \nFall Curate | Commercialisation of sustainability\n📅 Date: Thursday\, 7th November 2024\n🕒 Time: 12:00 – 18:00\n📍 Location: The Chesterfield Mayfair Hotel\, 35 Charles Street\, London\, W1J 5EB \nThe Curate\, an event designed exclusively for Organizational Member companies. \nThis is a chance for you to delve into the forefront of industry trends and issues\, while networking and engaging in dynamic discussions with fellow executives. \nThe Fall Curate\, set in the vibrant city of London\, promises a valuable experience on Thursday\, 7th November 2024. Organised in collaboration with the World Sustainable Hospitality Alliance\, represented by their Chief Executive Officer – Glenn Mandziuk for this exclusive event\, with a very important topic on the agenda; Commercialisation of Sustainability.  Our moderator for the day will be Gemma Greenwood\, Founder & Partner at Content Inc. This invitation-only gathering will bring together leaders who are passionate about sustainability and eager to explore innovative strategies for its commercialisation. \nTarget group: This event is tailored for senior leaders \nWe will abide by HSMAI’s Antitrust Policy\, which will be shared with you as a reminder at the beginning of the session. \nIf you have been invited\, please register here.[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/fall-curate-london-by-invitation-only/
LOCATION:The Chesterfield Mayfair Hotel\, London\, 35 Charles St\, Mayfair\, London\, W1J 5EB\, United Kingdom
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20180914T090000
DTEND;TZID=Europe/Amsterdam:20180916T040000
DTSTAMP:20260412T150138
CREATED:20180705T112508Z
LAST-MODIFIED:20180706T094805Z
UID:10000206-1536915600-1537070400@hsmai.eu
SUMMARY:HSMAI Service Pledge – Join us to develop your company’s Service Pledge
DESCRIPTION:WINNING FOR CUSTOMERS – THE HSMAI SERVICE PLEDGE PROGRAM\nThe HSMAI Service Pledge programme give you the opportunity to review your strengths and put in place well researched actions to plug and customer experience gaps. Where it makes a difference to your results. \nThe margins for error is becoming much smaller. Companies like Tripadvisor\, Trivago and others are really good in telling what the service organizations actually delivers and what the customers want. This reduces the margins for mistakes even further. \nThe winners of tomorrow are those who invest in their company culture and bring the customer experience into the boardroom. To protect our return business\, we want to make sure that we reduce mistakes of when things go wrong to the least possible! The Service Pledge programme is a methodology to allow you to do that.  \nPress here to read more.
URL:https://hsmai.eu/event/hsmai-service-pledge-join-us-to-develop-your-companys-service-pledge/
LOCATION:The Chesterfield Mayfair Hotel\, London\, 35 Charles St\, Mayfair\, London\, W1J 5EB\, United Kingdom
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ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20180914T083000
DTEND;TZID=Europe/London:20180914T170000
DTSTAMP:20260412T150138
CREATED:20180621T221730Z
LAST-MODIFIED:20180913T095103Z
UID:10000200-1536913800-1536944400@hsmai.eu
SUMMARY:The HSMAI Day UK
DESCRIPTION:Welcome to The HSMAI Day UK\nChesterfield Mayfair Hotel\nFriday 14 September from from 08:30-17:00\nA full-day conference intended to provide you and your team an overview of current industry developments\, focusing on subjects HSMAI considers important to put on the industry’s agenda. One of this year’s topic is Winning for customers and company culture through HSMAI Region Europe’s program\, The Service Pledge. Tomorrow’s winners are companies that invest in their company culture and bringing the customer experience to the boardrooms. Your company culture and internal communication have a big impact on your reputation\, repeat business and results\, the Service Pledge program gives you tools to fine tune your management of these. \nTarget groups: GM´s and their leadership team\, Destination Directors\, Commercial Leaders\, HR\, RM Directors\, Sales & Marketers and HQ. \nIt´s free to attend for HSMAI company members working directly in the hotel\, event and travel industry. \nWe will end this productive day by handing out the HSMAI & Customer Alliance Guest Experience Award in co-operation with the German company Customer Alliance. The award is based on customer satisfaction data and reviews from different portals\, such as TripAdvisor\, booking.com\, Hotels.com\, Google\, Facebook and more. \n  \n[vc_row][vc_column][vc_btn title=”Sign up here!” style=”3d” align=”center” i_icon_fontawesome=”fa fa-ticket” add_icon=”true” link=”url:https%3A%2F%2Fwww.eventbrite.co.uk%2Fe%2Fthe-hsmai-day-london-tickets-46930901590||target:%20_blank|”][vc_column_text css=”.vc_custom_1530170885249{margin-bottom: 0px !important;}”]\nProgram\n  \n\n\n\n08:30–09:00\nRegistration\, coffee and networking\n\n\n09:00- 09:10\nWelcome  \nBy Sylvia Kolk\, Project Manager\, HSMAI Region Europe\n\n\n\nThe moderator for the day will be Carl Weldon\, COO Europe\,  The Hospitality Financial & Technology Professionals (HFTP)\n\n\n09:10–09:45\nWinning your customers with your culture! \nBy Frank Fiskers \nHe will share his thoughts about leadership and Winning your customers with your culture! Frank Fiskers has held leadership roles in the hotel industry for 25 years across multiple countries throughout Europe and Africa\, and has held a number of top executive positions in reputable hotel corporations such as Carlson Rezidor Hotel Group and Hilton Hotels Worldwide. For more than seven years he was the President and CEO of Scandic Hotels and led Scandic to world-wide recognition and multiple awards for its outstanding work within sustainability. Scandic Hotels almost doubled from 130 to 280 hotels under his leadership. Frank left Scandic Hotels 1 July 2017 and he is now on the Scandic’s Board of Directors.\n\n\n09:45–10:10\nThe current state of hotel rate parity in Europe\, a deep dive into parity performance. OTA Insight will present findings from the first-ever Hotel Parity Report. Don´t miss it! \n\n\n\nBy Gino Engels CCO and Co-Founder\, OTA Insight\n\n\n\n10:10–11:00 \nIncluding Q & A\nCan empathy survive technology?  \nBy Eric O’Halleran\, Executive coach\, HSMAI Region Europe. \nIn an era where conferences are often run via satellite\, when travel agencies are closing at an alarming rate and whole categories of front line staff are being replaced by computers\, the value of human contact has grown with it’s rarity. This makes your service culture more important than ever before. AI does not yet do empathy or kindness or care; only your people can deliver that. What is your strategy to ensure that your people will have the greatest impact? \nThis session will look at stories of surprising successes and epic failures in the pursuit of marrying technology and service to deliver world-class customer service. Social media strategy\, contact points\, CRM and service recovery will live or die by the way your team deliver them. Our customers expect us to use technology\, but we only exceed their expectations when we match technology with very human qualities; kindness\, teamwork\, humour and empathy. \nEric O’Halleran has over 30 years of experience in the travel industry. He believes that business success requires the best technology used by people who are the heart of their companies. He has worked with British Airways and other organisations to develop company cultures where people are motivated by a common purpose and a shared understanding\, feel engaged and collaborate effectively to win for their customers.\n\n\n11:00–11:20\nCoffee break and networking\n\n\n11:20–11:40\n\n\n\n\n\n\n\n\n\n\nWhat Every Company Can Learn from Google’s Company Culture\n\n\n\nBy Edward Lines\, Industry Manager\, Google \n\n\n\n\n11:40-12:10\nThe hybrid traveler – the needs of the 24/7 world we live in. \nBy Amanda Elder – Chief Commercial Officer\, Kempinski Hotels \nAmanda has a long and successful history in hospitality sales and marketing around the globe at leading companies such as Starwood\, Marriott\, and FHRI. At Kempinski she is responsible for all commercial areas for this noted global luxury hotel company\, including marketing\, branding\, revenue\, sales\, PR\, digital\, distribution\, and loyalty. In her short tenure at Kempinski\, she has been recognized as a key part of the executive team and is the first woman to join the Kempinski Hotels management board. \nEarlier this year Amanda was recognised by HSMAI Region Europe for being one of the ‘Top 20 Extraordinary minds and contributors of the industry’s Commercial & Revenue Optimization Leaders’.\n\n\n12:10–13:10\nLunch and networking\n\n\n13:10–13:30\n \nLearn more about how London is promoting the city for events and corporate buyers\n \nBy Tracy Halliwell – Director of Tourism\, Conventions & Major events\, London & Partners\n\n\n13:30–14:30\nThe changing skills and competences of future commercial leaders \nBy David Sparrow\, Managing Director\, DS Sales Solutions and member of HSMAI Region Europe Sales Advisory Board \nThe HSMAI Day UK will continue the debate from the HSMAI Region Europe Leadership Day about how both the customers and sales channels are changing and that it requires different competence of future executives and employees. It also requires a completely different interaction across disciplines and that we work less in “silos” within key areas that HSMAI has its focus: \n\nRevenue Management\nMarketing\nSales\nDistribution\nCulture & People\nInnovation\n\nAfter the presentation there will be a discussion and you will meet the following:\n\n\n\nJonathan Raggett\, Managing Director\,  Red Carnation Hotels \n \n\n\n\nMia Touzin Leffler\, Education Adviser\,  HSMAI Region Europe\n\n\n\nFrank Wolfe\, CEO\, HFTP\n\n\n\nWarren Mandelbaum\, Director of Sales UK&I\, IDeaS\n\n\n14:30-14:50\n Coffee break and networking\n\n\n14:50-15:40\n Roundtable discussions\nConcurrent sessions held by specialists in their respective fields.\nTwo sessions x 25 minutes\n\n\n\n1. Building a revenue management culture – or managing a revenue building culture? \nFor a hotel to deliver a revenue management strategy requires coordinated activity across a number of departments and roles. Common wisdom supports the need to build a revenue management culture in the organisation\, but delivery of the strategy is often undermined by the differing departmental expectations and conflicts. \nIs this a bad thing? How can the lack of status quo be turned to your advantage? \nMichael Talbot\, Sales Director Infor Hospitality UKI\n\n\n\n2. How to fine-tune Revenue Management Strategy to impact reputation\, repeat business & results \nIn today’s typical hotel IT eco-system\, a seemingly endless quantity of accessible demand and market intelligence data is now available to help commercial hotel teams deploy more informed and effective strategies. It’s also helping foster an environment of clarity for hoteliers\, bridging the gap between marketing ROI and sales retention efforts\, ideally leading to more coherent business strategy. \nHow can revenue management take a lead in harnessing all this data\, to not just assemble and coordinate it all amongst cross-functional departments\, but to fully optimise it in the decision-making process? \nNeil Corr\, Head of Advisory services EMEA\, IDeaS\n\n\n14:50-15:40 \n(one session)\n3. Company culture + Guest experience = Winners of tomorrow \nTo make a difference to the value of your brand: 50% of consumer product investments are being redirected towards customer experience innovations. \nCould our ‘touch points’ work harder to create more ‘above and beyond’ experiences? \nHow ready are we to make AND deliver service pledges to our guests? \nThis is what HSMAI’s Region Europe’s Service Pledge initiative is about- join the session on how to engage teams in strengthening the value of your brand. \nMia Touzin Leffler Education Adviser\, HSMAI Region Europe\n\n\n15:40–16:25\nPlenary exchange of experience/on-stage reflections. Energy\, motivation\, music. \nWe will end this productive day by handing out the HSMAI & Customer Alliance Guest Experience Award in co-operation with the German company Customer Alliance. The award is based on customer satisfaction data and reviews from different portals\, such as TripAdvisor\, booking.com\, Hotels.com\, Google\, Facebook and more.\n\n\n16:25\nDrinks and networking\n\n\n\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”Sign up here!” style=”3d” align=”center” i_icon_fontawesome=”fa fa-ticket” add_icon=”true” link=”url:https%3A%2F%2Fwww.eventbrite.co.uk%2Fe%2Fthe-hsmai-day-london-tickets-46930901590||target:%20_blank|”][/vc_column][/vc_row]
URL:https://hsmai.eu/event/the-hsmai-day-uk/
LOCATION:The Chesterfield Mayfair Hotel\, London\, 35 Charles St\, Mayfair\, London\, W1J 5EB\, United Kingdom
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GEO:51.507668;-0.1470636
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20180910
DTEND;VALUE=DATE:20180913
DTSTAMP:20260412T150138
CREATED:20180612T105710Z
LAST-MODIFIED:20180703T090350Z
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SUMMARY:Pre Workshop Certification- Winning for Customers- The Service Pledge
DESCRIPTION:
URL:https://hsmai.eu/event/pre-workshop-certification-winning-for-customers-the-service-pledge/
LOCATION:The Chesterfield Mayfair Hotel\, London\, 35 Charles St\, Mayfair\, London\, W1J 5EB\, United Kingdom
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