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DTSTART;TZID=Europe/Oslo:20250918T170000
DTEND;TZID=Europe/Oslo:20250918T200000
DTSTAMP:20250915T092533Z
CREATED:20250307T124515Z
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UID:10000459-1758214800-1758225600@hsmai.eu
SUMMARY:Power Up | Norway | September
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17383″ img_size=”1920×1080″ alignment=”center” css=””][/vc_column][/vc_row][vc_row][vc_column][mk_fancy_title color=”#669933″ size=”25″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google”]The Evolution of Luxury: Redefining High-End Hospitality for New Generations[/mk_fancy_title][vc_column_text css=”.vc_custom_1756295207910{margin-bottom: 0px !important;}”]Vi samler bransjefolk til en engasjerende samtale om 💎The Evolution of Luxury: Redefining High-End Hospitality for New Generations. Hva definerer luksus i dag\, og hvordan endrer gjestenes forventninger seg? Få innsikt og konkrete ideer for å holde deg konkurransedyktig og skape eksepsjonelle gjesteopplevelser. \n📅 Dato: Torsdag\, 18 September\n⏰ Tid: Kl 17:00 – 20:00 (vi avslutter med mingling og noe godt i glasset fra kl 19)\n📍 Sted: The Thief\, Oslo \nDette er et ordinært HSMAI Europe Power Up-arrangement\, men vi ønsker også varmt velkommen til deltakere fra Connecting Future Leaders.[/vc_column_text][vc_column_text css=”.vc_custom_1757928332099{margin-bottom: 0px !important;}”]Kvelden ledes av Tore Carlsson\, Vice President Hotel Operations\, Norway\, Nordic Hotels & Resorts. Vi får også innlegg fra Priscilla Haryadi\, Area Managing Director Northern Europe\, Preferred Hotels & Resorts\, og Anita Reinsborg\, Founder & CEO\, Nordic Luxadvisor. Vi avslutter med en paneldebatt med Annie Kristi Korsmo\, Director of Sales\, Nordic Hotels & Resorts\, Trude Strøm Solberg\, Director of Sales\, Grand Hotel Oslo og Andrés Reyes Gjerme\, General Manager\, Hôtel Charmante Managing Director\, RG Hospitality Management. Panelet blir moderert av Tore Carlsson.[/vc_column_text][mk_padding_divider size=”20″][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/tore-carlsson.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1756291645087{margin-bottom: 0px !important;}”]\nTore Carlsson\nVice President Hotel Operations\, Norway\nNordic Hotels & Resorts \n[/vc_column_text][/vc_column][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/04/priscilla-haryadi.jpg” image_diameter=”150″][vc_column_text css=”.vc_custom_1749120764011{margin-bottom: 0px !important;}”]\nPriscilla Haryadi\nArea Managing Director Northern Europe\nPreferred Hotels and resorts \n[/vc_column_text][/vc_column][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/anita-reinsborg.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1756291713429{margin-bottom: 0px !important;}”]\nAnita Reinsborg\nFounder & CEO\nNordic Luxadvisor \n[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/annie-korsmo.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1756291763147{margin-bottom: 0px !important;}”]\nAnnie Kristi Korsmo\nDirector of Sales\nNordic Hotels & Resorts \n[/vc_column_text][/vc_column][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/trude-solberg.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1756384992065{margin-bottom: 0px !important;}”]\nTrude Strøm Solberg\nDirector of Sales\nGrand Hotel Oslo \n[/vc_column_text][/vc_column][vc_column width=”1/4″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2025/03/andres-reyes-gjerme.jpeg” image_diameter=”150″][vc_column_text css=”.vc_custom_1757580985015{margin-bottom: 0px !important;}”]\nAndrés Reyes Gjerme\nGeneral Manager\, Hôtel Charmante\nManaging Director\, RG Hospitality Management \n[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1756391713209{margin-bottom: 0px !important;}”]Arrangementet er åpent for medlemmer av HSMAI – vi har 50 plasser\, så det gjelder å melde seg på raskt![/vc_column_text][mk_padding_divider size=”20″][vc_btn title=”MELD DEG PÅ HER” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FyRz85P|target:_blank”][/vc_column][/vc_row]
URL:https://hsmai.eu/event/power-up-norway-september/
LOCATION:THE THIEF\, Landgangen 1\,\, Oslo\, 0252\, Norway
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BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200310T090000
DTEND;TZID=Europe/Amsterdam:20200312T170000
DTSTAMP:20200219T105048Z
CREATED:20190927T130159Z
LAST-MODIFIED:20200219T105048Z
UID:10000250-1583830800-1584032400@hsmai.eu
SUMMARY:Excelling at Customer Centricity\, the ECC Programme in Oslo
DESCRIPTION:An Executive Coach Certification aiming for a pledge to excellence!\nExcelling at Customer Centricity\, the ECC Programme\, is an Executive Coach Certification with the aim for participants to become enablers of a culture of customer centric excellence\nComing up in Oslo\, March 10 – 12 from 9 am to 5 pm @THE THIEF\nFrom our ECC Programme in London in September \nTarget group:\nLeaders and other potential change agents that: \n\nAre eager to create excellent customer satisfaction and a great company culture\nWant to bring the customer experience into the board room\nBelieve in enabling a culture of customer centricity is a winning strategy\n\n  \nExecutive Coaches are trained by HSMAI Master Trainer:\nGil Mulders\, Former Head of Learning Europe at IHG – InterContinental Hotels Group and Chair of the HSMAI Region Europe People & Culture Advisory Board \n  \n  \n  \nPeer reviews and ratings on social media influence customer choice\, your reputation and brand. To be competitive and deliver promises\, in a world where everyone can express their opinions online immediately\, it’s more important than ever to foster a healthy\, resilient customer centric culture in your organisation. \nHSMAI (Hospitality Sales & Marketing Association) has developed a certification for executive coaches to guide organisations to excel. The new certification enables participants to coach teams in delivering promises that have a positive impact on the perception of the brand in social media. \nThe seven areas covered are closely intertwined:\n\nDefine: Develop and define your service culture\nCare: Manage your stakeholders\nBe proactive online: Let social media work for you by creating “instagramable guest experiences”\nBuild cultural muscle: Use culture as a means of turning barriers into empowerment\nEngage stakeholders through thoughtful and strategic communication\nRecover from complaints and turn them into advocacy\nMeasure: Make sure you are measuring what matters\n\n‘For many years I have wondered what strategy is most important amongst the many. I know believe the Excelling at Customer Centricity is the single best’ \n– Mike Leven\, long time industry leader and international “hotel icon” about the ECC Programme. \n  \nDuration:\nExcelling in Customer Centricity’ Certification consists of 4 modules in 3 full days (including evenings). \n \n  \n  \n  \n  \n  \n  \nPrices:\nExecutive Coach Training and certification: €2 450 for the three-day programme per person (excl. travel and accommodation) including a toolkit worth the value of €500 each. \nDue to economical support from NHO Reiselivs Utviklingsfond\, members of NHO Reiseliv and HSMAI get a special price if your company is a member of both HSMAI and NHO Reiseliv.  \nExecutive Coach Training and certification for HSMAI member and NHO Reiseliv member (you need to be a member of both organizations!): €1 225 for the three-day programme per person (excl. travel and accommodation) including a toolkit worth the value of €500 each. \n  \nAre you interested in joining?\nPress here to sign up or contact us at postbox@hsmai.eu
URL:https://hsmai.eu/event/excelling-at-customer-centricity-the-ecc-programme-in-oslo/
LOCATION:THE THIEF\, Landgangen 1\,\, Oslo\, 0252\, Norway
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
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BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20171130T150000
DTEND;TZID=Europe/Oslo:20171130T180000
DTSTAMP:20171124T190611Z
CREATED:20171124T190611Z
LAST-MODIFIED:20171124T190611Z
UID:10000182-1512054000-1512064800@hsmai.eu
SUMMARY:HSMAI Afternoon event in Oslo on Brand Intimacy in Hospitality
DESCRIPTION:
URL:https://hsmai.eu/event/hsmai-afternoon-event-in-oslo-on-brand-intimacy-in-hospitality/
LOCATION:THE THIEF\, Landgangen 1\,\, Oslo\, 0252\, Norway
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2017/11/39548795512-37338260.jpg
ORGANIZER;CN="HSMAI Norway":MAILTO:postbox@hsmai.no
GEO:59.9077229;10.7205761
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