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DTSTART;TZID=Europe/Oslo:20260618T170000
DTEND;TZID=Europe/Oslo:20260618T180000
DTSTAMP:20260617T171935Z
CREATED:20260512T104435Z
LAST-MODIFIED:20260617T171935Z
UID:10000684-1781802000-1781805600@hsmai.eu
SUMMARY:(Virtual) Special Edition Curate: What is the Future of Revenue Management?
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”18653″ img_size=”full”][mk_fancy_title color=”#669933″ size=”25″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Special Edition Curate: The Future of Revenue Management[/mk_fancy_title][vc_column_text margin_bottom=”0″ css=”.vc_custom_1781716772117{margin-bottom: 0px !important;}”]DATE: Thursday\, June 18th 2026\nTIME: 5:00 PM – 6:00 PM (CET)\nLOCATION: Virtual Session \nFULLY BOOKED!\nJoin us for a special edition of the HSMAI Europe Curate\, where we will explore one of the most important questions facing our industry today: What is the future of Revenue Management? \nFor this edition\, we are opening the Curate to all HSMAI Europe members — not only senior leaders as we traditionally do — creating a broader industry conversation around how Revenue Management is evolving and what this means for the future of commercial strategy in hospitality. \n \nWe are delighted to welcome Dr. Sherri Kimes\, Emeritus Professor of Operations Management at the Cornell University School of Hotel Administration\, who will share key findings from a global industry study examining the evolution of the Revenue Management function — from changing decision-making processes to the growing role of systems\, automation\, data\, and AI. \nThe session will also include an interactive discussion on the implications of these findings for commercial teams\, hotel leaders\, owners\, technology partners\, and the wider hospitality industry. \nWe invite you and your team to join us for this special edition of the Curate. \nSign up today and be part of the conversation shaping the future of Revenue Management. [/vc_column_text][mk_button corner_style=”rounded” size=”large” url=”https://eur.cvent.me/E577AV” fullwidth=”true” bg_color=”#669933″]REGISTER HERE[/mk_button][/vc_column][/vc_row]
URL:https://hsmai.eu/event/virtual-special-edition-curate-what-is-the-future-of-revenue-management/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2026/05/kopi-av-curate-1920x1080-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20251022T140000
DTEND;TZID=Europe/Amsterdam:20251022T153000
DTSTAMP:20251021T114017Z
CREATED:20250916T220750Z
LAST-MODIFIED:20251021T114017Z
UID:10000595-1761141600-1761147000@hsmai.eu
SUMMARY:HSMAI Europe Curate | October 2025 | Virtual
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”17615″ img_size=”full” alignment=”center” css=””][mk_fancy_title color=”#669933″ size=”35″ font_weight=”bold” margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]HSMAI Europe’s Virtual Curate – An Executive Insights Forum\n[/mk_fancy_title][vc_column_text css=”.vc_custom_1761046680020{margin-bottom: 0px !important;}”]\nMEASURING WHAT MATTERS: CREATING KPI UNITY ACROSS STAKEHOLDERS\n[/vc_column_text][vc_column_text css=”.vc_custom_1761046728517{margin-bottom: 0px !important;}”]📅 Wednesday\, 22nd October 2025\n🕒 2:00 – 3:30pm CET\n📍 Virtual[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1761046745249{margin-bottom: 0px !important;}”]The Curate\, an event designed exclusively for Organizational Member companies. \nThis is a chance for you to delve into the topic of KPI’s\, while networking and engaging in dynamic discussions with fellow executives. \nThis by-invitation-only virtual gathering will bring together leaders who are passionate about KPIs and strategies \nTarget group: This event is tailored for senior leaders[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion shape=”square” color=”green” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section i_icon_fontawesome=”fas fa-file-alt” add_icon=”true” title=”Agenda” tab_id=”1761043259799-9f01c928-92e8″][vc_row_inner][vc_column_inner width=”1/4″][vc_column_text css=”.vc_custom_1761041112653{margin-bottom: 0px !important;}”]\n2:00 – 2:05 pm CET \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text css=”.vc_custom_1761041401727{margin-bottom: 0px !important;}”]\nWelcome\n[/vc_column_text][vc_column_text css=”.vc_custom_1761041080227{margin-bottom: 0px !important;}”]Ingunn Hofseth\, President & CEO of HSMAI Europe\, welcomes attendees and shares why KPIs were chosen for this Curate.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][vc_column_text css=”.vc_custom_1761041178719{margin-bottom: 0px !important;}”]\n2:05 – 2:15 pm CET \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text css=”.vc_custom_1761041199509{margin-bottom: 0px !important;}”]\nPART 1: The Importance of KPIs\n[/vc_column_text][vc_column_text css=”.vc_custom_1761041231015{margin-bottom: 0px !important;}”]HSMAI America & Global President & CEO (and former Senior Vice President\, Americas Commercial and Revenue Management at IHG) Brian Hicks sets the scene\, highlighting global trends in metrics and commercial alignment and explaining why KPI fragmentation hinders collaboration and performance. He introduces the session objectives: to identify modern KPIs; explore conflicts between ownership and operator priorities; debate the future of benchmarking; and generate actionable recommendations for alignment.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][vc_column_text css=”.vc_custom_1761041112653{margin-bottom: 0px !important;}”]\n2:00 – 2:05 pm CET \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text css=”.vc_custom_1761041419297{margin-bottom: 0px !important;}”]\nPART 2: Defining What Success Looks Like in 2025\n[/vc_column_text][vc_column_text css=”.vc_custom_1761041450339{margin-bottom: 0px !important;}”]Moderated by Gemma Greenwood\, Director\, Content Inc. (and HSMAI journalist) – Gemma will remind you that we will abide by HSMAI’s Antitrust Policy. \nA dynamic exchange between Gianni di Fede\, Global SVP Commercial\, Radisson Hotel Group and Pär Augustsson\, VP Profit & Distribution\, Strawberry (former Nordic Choice Hotels) exploring evolving definitions of performance and success; contrasting perspectives on KPI priorities; how ownership models shape expectations; and whether traditional metrics like RGI are fit for purpose.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][vc_column_text css=”.vc_custom_1761041502660{margin-bottom: 0px !important;}”]\n2:35 – 3:00 pm CET \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text css=”.vc_custom_1761041486874{margin-bottom: 0px !important;}”]\nPART 3: Brainstorming KPIs\n[/vc_column_text][vc_column_text css=”.vc_custom_1761041553319{margin-bottom: 0px !important;}”]Attendees separate into breakout groups to discuss KPIs that are most relevant in today’s market and how to resolve misalignments that exist amongst stakeholders. They will debate:  \n\nWhich KPIs best represent total business performance.\nWhich metrics are outdated or misleading.\nWhat causes misalignment — and how it can be resolved.\nWhat new or emerging metrics the industry should consider.\n\nParticipants will be split into two groups. One group will be led by Jonathon Liu\, Chief Commercial Officer at Verdi Hotels and the other group will be led by Tim Browne\, Lecturer & Coach at Breda University of Applied Sciences. They will guide each discussion\, capture key insights\, and identify the group’s top three KPIs and alignment actions.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][vc_column_text css=”.vc_custom_1761041687057{margin-bottom: 0px !important;}”]\n3:00 – 3:25 pm CET \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text css=”.vc_custom_1761041611662{margin-bottom: 0px !important;}”]\nPART 4: Wrap-Up and Next Steps\n[/vc_column_text][vc_column_text css=”.vc_custom_1761041626500{margin-bottom: 0px !important;}”]Attendees return to the main group\, with each group leader sharing their top three most relevant KPIs\, plus top three recommendations for better alignment. Gemma Greenwood reviews common themes and outlines next steps.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][vc_column_text css=”.vc_custom_1761043136235{margin-bottom: 0px !important;}”]\n3:25 – 3:30 pm CET \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text css=”.vc_custom_1761043127551{margin-bottom: 0px !important;}”]\nConclusion\n[/vc_column_text][vc_column_text css=”.vc_custom_1761041746686{margin-bottom: 0px !important;}”]Brian Hicks provides a quick wrap-up about KPIs and Ingunn Hofseth thanks attendees and shares updates on the next HSMAI Europe Curate taking place in London on November 5th.\n[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1761043275288{margin-bottom: 0px !important;}”]We will abide by HSMAI’s Antitrust Policy\, which will be shared with you as a reminder at the beginning of the session. \nInterested to know more about HSMAI Europe?\nPlease reach out to us at postbox@hsmai.eu[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”RSVP” color=”violet” size=”lg” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FZQ5Mb0|target:_blank”][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”20″][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][vc_column_text css=”.vc_custom_1761046776137{margin-bottom: 0px !important;}”] \nHSMAI EUROPE CURATE\nMEASURING WHAT MATTERS: CREATING KPI UNITY ACROSS STAKEHOLDERS\n📅 Wednesday\, 22nd October 2025 | 🕒 2:00 – 3:30pm CET |📍 Virtual \n[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-curate-october-2025-virtual/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2025/09/curate-1920x1080-3.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20251006T140000
DTEND;TZID=Europe/Oslo:20251006T163000
DTSTAMP:20250918T073002Z
CREATED:20250525T104700Z
LAST-MODIFIED:20250918T073002Z
UID:10000585-1759759200-1759768200@hsmai.eu
SUMMARY:ECC – Excelling at Customer Centricity – an HSMAI Certification Program | Session 3
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#000000″ size=”30″ margin_bottom=”0″ font_family=”none”]ECC – Excelling at Customer Centricity – an HSMAI Certification Program\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”22″ font_style=”italic” margin_bottom=”15″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]🔑 Unlock the power of customer-centric leadership![/mk_fancy_title][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1733746719349{margin-bottom: 0px !important;}”]With HSMAI Region Europe’s Excelling at Customer Centricity programme\, your team identifies and implement processes to close gaps that stop them from excelling\, consistently\, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning\, the inclusion of key stakeholders\, employee engagement and service recovery methods.[/vc_column_text][vc_column_text css=”.vc_custom_1733827716548{margin-bottom: 0px !important;}”]\nWhy?\n\nTo improve measurements and reviews\, strengthen repurchase\, enhance reputation and increase return on investment.\n[/vc_column_text][/vc_column][vc_column width=”1/2″][mk_padding_divider size=”20″][vc_cta h2=”” style=”3d” color=”violet” css=”.vc_custom_1748170005305{background-color: #f2f2f2 !important;}”]📅 Dates: \n\nMonday\, September 22\, 2025\nFriday\, September 29\, 2025\nMonday\, October 6\, 2025\n\n🕒 Time: 2:00 PM – 4:30 PM CET\nEach session is 2.5 hours. \nFormat: Virtual[/vc_cta][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Who Should Attend?[/mk_fancy_title][vc_column_text css=”.vc_custom_1733828198103{margin-bottom: 0px !important;}”]This program is designed for property leaders and professionals eager to coach their teams toward delivering exceptional service. The ECC certification is designed for those ready to champion customer-centric strategies and drive meaningful change across teams within their hotel or organization. We recommend participating with at least two leaders from your hotel or organization to maximise the program’s benefits and achieve the best outcomes.[/vc_column_text][vc_column_text css=”.vc_custom_1737385171315{margin-bottom: 0px !important;}”]ECC is the perfect program to empower your team to deliver exceptional guest experiences. Don’t miss this chance to help your teams thrive. This program is developed by Mia Touzin and owned by HSMAI Region Europe.[/vc_column_text][mk_padding_divider size=”20″][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Meet The Coach[/mk_fancy_title][vc_column_text css=”.vc_custom_1755008842024{margin-bottom: 0px !important;}”]The sessions will be led by Gil Mulders\, Founder of The Talent Network. He works with a range of clients with their development and delivery of learning interventions that focus on customer centric leadership\, brand development and customer experience. Before joining \, at IHG Hotels & Resorts as Head of Learning\, Europe\, Gil gained extensive experience on a property level\, holding key roles in renowned hotel brands such as Hilton and Crowne Plaza.  \nGil also served as Chair of the HSMAI Europe People & Culture Advisory Board\, and later as a member of the advisory board\, contributing his expertise to advancing leadership and culture within the hospitality industry.[/vc_column_text][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Admission & Entry[/mk_fancy_title][vc_column_text css=”.vc_custom_1758180581036{margin-bottom: 0px !important;}”]Entry to the program is on an on application complimentary basis. Please register to see if you are able to join in.[/vc_column_text][mk_padding_divider][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FKbeKYr|target:_blank”][/vc_column][vc_column width=”1/2″][vc_row_inner css=”.vc_custom_1733828210668{background-color: #f2f2f2 !important;border-color: #f2f2f2 !important;}”][vc_column_inner][mk_padding_divider size=”10″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Sessions Overview[/mk_fancy_title][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1733828463067{margin-bottom: 0px !important;}”]1️⃣ Session One (2.5 hours): Introduction to the ECC Programme & Stakeholder Management \n\nWhat’s the programme – role of the Executive Coach and expectations.\nWhy Customer Centricity\nHow to prioritize & manage stakeholders interest\n\n2️⃣ Session Two (2.5 hours): Designing Instagrammable Experience\, Measurement & Culture\n \n\nHow to prepare to excel at designing key experience\nHow we measure progress\nHow we prepare to excel at creating a supportive culture\n\n3️⃣ Session Three (2.5 hours): Communication & Service Recovery  \n\nHow do we excel at communication\nHow do we excel at service recovery\nNext Steps\n\n📌 Note: Tools and best practices will be shared after each session and there will be an opportunity to implement some of the quick wins in between the sessions.[/vc_column_text][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row]
URL:https://hsmai.eu/event/ecc-excelling-at-customer-centricity-an-hsmai-certification-program-session-3-2/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2024/12/ecc.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20250929T140000
DTEND;TZID=Europe/Oslo:20250929T163000
DTSTAMP:20250918T072952Z
CREATED:20250525T104553Z
LAST-MODIFIED:20250918T072952Z
UID:10000584-1759154400-1759163400@hsmai.eu
SUMMARY:ECC – Excelling at Customer Centricity – an HSMAI Certification Program | Session 2
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#000000″ size=”30″ margin_bottom=”0″ font_family=”none”]ECC – Excelling at Customer Centricity – an HSMAI Certification Program\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”22″ font_style=”italic” margin_bottom=”15″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]🔑 Unlock the power of customer-centric leadership![/mk_fancy_title][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1733746719349{margin-bottom: 0px !important;}”]With HSMAI Region Europe’s Excelling at Customer Centricity programme\, your team identifies and implement processes to close gaps that stop them from excelling\, consistently\, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning\, the inclusion of key stakeholders\, employee engagement and service recovery methods.[/vc_column_text][vc_column_text css=”.vc_custom_1733827716548{margin-bottom: 0px !important;}”]\nWhy?\n\nTo improve measurements and reviews\, strengthen repurchase\, enhance reputation and increase return on investment.\n[/vc_column_text][/vc_column][vc_column width=”1/2″][mk_padding_divider size=”20″][vc_cta h2=”” style=”3d” color=”violet” css=”.vc_custom_1748169945759{background-color: #f2f2f2 !important;}”]📅 Dates: \n\nMonday\, September 22\, 2025\nFriday\, September 29\, 2025\nMonday\, October 6\, 2025\n\n🕒 Time: 2:00 PM – 4:30 PM CET\nEach session is 2.5 hours. \nFormat: Virtual[/vc_cta][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Who Should Attend?[/mk_fancy_title][vc_column_text css=”.vc_custom_1733828198103{margin-bottom: 0px !important;}”]This program is designed for property leaders and professionals eager to coach their teams toward delivering exceptional service. The ECC certification is designed for those ready to champion customer-centric strategies and drive meaningful change across teams within their hotel or organization. We recommend participating with at least two leaders from your hotel or organization to maximise the program’s benefits and achieve the best outcomes.[/vc_column_text][vc_column_text css=”.vc_custom_1737385217781{margin-bottom: 0px !important;}”]ECC is the perfect program to empower your team to deliver exceptional guest experiences. Don’t miss this chance to help your teams thrive. This program is developed by Mia Touzin and owned by HSMAI Region Europe.[/vc_column_text][mk_padding_divider size=”20″][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Meet The Coach[/mk_fancy_title][vc_column_text css=”.vc_custom_1755008807938{margin-bottom: 0px !important;}”]The sessions will be led by Gil Mulders\, Founder of The Talent Network. He works with a range of clients with their development and delivery of learning interventions that focus on customer centric leadership\, brand development and customer experience. Before joining \, at IHG Hotels & Resorts as Head of Learning\, Europe\, Gil gained extensive experience on a property level\, holding key roles in renowned hotel brands such as Hilton and Crowne Plaza.  \nGil also served as Chair of the HSMAI Europe People & Culture Advisory Board\, and later as a member of the advisory board\, contributing his expertise to advancing leadership and culture within the hospitality industry.[/vc_column_text][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Admission & Entry[/mk_fancy_title][vc_column_text css=”.vc_custom_1758180558467{margin-bottom: 0px !important;}”]Entry to the program is on an on application complimentary basis. Please register to see if you are able to join in.[/vc_column_text][mk_padding_divider][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FKbeKYr|target:_blank”][/vc_column][vc_column width=”1/2″][vc_row_inner css=”.vc_custom_1733828210668{background-color: #f2f2f2 !important;border-color: #f2f2f2 !important;}”][vc_column_inner][mk_padding_divider size=”10″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Sessions Overview[/mk_fancy_title][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1733828463067{margin-bottom: 0px !important;}”]1️⃣ Session One (2.5 hours): Introduction to the ECC Programme & Stakeholder Management \n\nWhat’s the programme – role of the Executive Coach and expectations.\nWhy Customer Centricity\nHow to prioritize & manage stakeholders interest\n\n2️⃣ Session Two (2.5 hours): Designing Instagrammable Experience\, Measurement & Culture\n \n\nHow to prepare to excel at designing key experience\nHow we measure progress\nHow we prepare to excel at creating a supportive culture\n\n3️⃣ Session Three (2.5 hours): Communication & Service Recovery  \n\nHow do we excel at communication\nHow do we excel at service recovery\nNext Steps\n\n📌 Note: Tools and best practices will be shared after each session and there will be an opportunity to implement some of the quick wins in between the sessions.[/vc_column_text][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row]
URL:https://hsmai.eu/event/ecc-excelling-at-customer-centricity-an-hsmai-certification-program-session-2-2/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2024/12/ecc.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20250922T140000
DTEND;TZID=Europe/Oslo:20250922T163000
DTSTAMP:20260731T103340Z
CREATED:20250525T104303Z
LAST-MODIFIED:20260731T103340Z
UID:10000583-1758549600-1758558600@hsmai.eu
SUMMARY:ECC – Excelling at Customer Centricity – an HSMAI Certification Program | Session 1
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#000000″ size=”30″ margin_bottom=”0″ font_family=”none”]ECC – Excelling at Customer Centricity – an HSMAI Certification Program\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”22″ font_style=”italic” margin_bottom=”15″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]🔑 Unlock the power of customer-centric leadership![/mk_fancy_title][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1733746719349{margin-bottom: 0px !important;}”]With HSMAI Region Europe’s Excelling at Customer Centricity programme\, your team identifies and implement processes to close gaps that stop them from excelling\, consistently\, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning\, the inclusion of key stakeholders\, employee engagement and service recovery methods.[/vc_column_text][vc_column_text css=”.vc_custom_1733827716548{margin-bottom: 0px !important;}”]\nWhy?\n\nTo improve measurements and reviews\, strengthen repurchase\, enhance reputation and increase return on investment.\n[/vc_column_text][/vc_column][vc_column width=”1/2″][mk_padding_divider size=”20″][vc_cta h2=”” style=”3d” color=”violet” css=”.vc_custom_1748168774469{background-color: #f2f2f2 !important;}”]📅 Dates: \n\nMonday\, September 22\, 2025\nMonday\, September 29\, 2025\nMonday\, October 6\, 2025\n\n🕒 Time: 2:00 PM – 4:30 PM CET\nEach session is 2.5 hours. \nFormat: Virtual[/vc_cta][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Who Should Attend?[/mk_fancy_title][vc_column_text css=”.vc_custom_1733828198103{margin-bottom: 0px !important;}”]This program is designed for property leaders and professionals eager to coach their teams toward delivering exceptional service. The ECC certification is designed for those ready to champion customer-centric strategies and drive meaningful change across teams within their hotel or organization. We recommend participating with at least two leaders from your hotel or organization to maximise the program’s benefits and achieve the best outcomes.[/vc_column_text][vc_column_text css=”.vc_custom_1737385149224{margin-bottom: 0px !important;}”]ECC is the perfect program to empower your team to deliver exceptional guest experiences. Don’t miss this chance to help your teams thrive. This program is developed by Mia Touzin and owned by HSMAI Region Europe.[/vc_column_text][mk_padding_divider size=”20″][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Meet The Coach[/mk_fancy_title][vc_column_text css=”.vc_custom_1755008752971{margin-bottom: 0px !important;}”]The sessions will be led by Gil Mulders\, Founder of The Talent Network. He works with a range of clients with their development and delivery of learning interventions that focus on customer centric leadership\, brand development and customer experience. Before joining \, at IHG Hotels & Resorts as Head of Learning\, Europe\, Gil gained extensive experience on a property level\, holding key roles in renowned hotel brands such as Hilton and Crowne Plaza.  \nGil also served as Chair of the HSMAI Europe People & Culture Advisory Board\, and later as a member of the advisory board\, contributing his expertise to advancing leadership and culture within the hospitality industry.[/vc_column_text][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Admission & Entry[/mk_fancy_title][vc_column_text margin_bottom=”0″ css=”.vc_custom_1785494017101{margin-bottom: 0px !important;}”]For our members\, entry to the program is on an on application complimentary basis. Please register to see if you are able to join in.[/vc_column_text][mk_padding_divider][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FKbeKYr|target:_blank”][/vc_column][vc_column width=”1/2″][vc_row_inner css=”.vc_custom_1733828210668{background-color: #f2f2f2 !important;border-color: #f2f2f2 !important;}”][vc_column_inner][mk_padding_divider size=”10″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Sessions Overview[/mk_fancy_title][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1733828463067{margin-bottom: 0px !important;}”]1️⃣ Session One (2.5 hours): Introduction to the ECC Programme & Stakeholder Management \n\nWhat’s the programme – role of the Executive Coach and expectations.\nWhy Customer Centricity\nHow to prioritize & manage stakeholders interest\n\n2️⃣ Session Two (2.5 hours): Designing Instagrammable Experience\, Measurement & Culture\n \n\nHow to prepare to excel at designing key experience\nHow we measure progress\nHow we prepare to excel at creating a supportive culture\n\n3️⃣ Session Three (2.5 hours): Communication & Service Recovery  \n\nHow do we excel at communication\nHow do we excel at service recovery\nNext Steps\n\n📌 Note: Tools and best practices will be shared after each session and there will be an opportunity to implement some of the quick wins in between the sessions.[/vc_column_text][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row]
URL:https://hsmai.eu/event/ecc-excelling-at-customer-centricity-an-hsmai-certification-program-session-1-2/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2024/12/ecc.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250619T100000
DTEND;TZID=Europe/Amsterdam:20250619T140000
DTSTAMP:20250516T084113Z
CREATED:20250415T085657Z
LAST-MODIFIED:20250516T084113Z
UID:10000477-1750327200-1750341600@hsmai.eu
SUMMARY:CRME Workshop + Global Exam (VIRTUAL)
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1747384866921{margin-bottom: 0px !important;}”]\nCRME Workshop + Global Exam (VIRTUAL) (Internal event for Wyndham Hotels & Resorts employees only)\n[/vc_column_text][vc_column_text css=”.vc_custom_1747316492574{margin-bottom: 0px !important;}”]\n📅 Date: Thursday\, 19th June\n⏰ Time: 10:00 am – 2:00 pm CET (followed by global exam – optional)\n📍 Location: Virtual\n[/vc_column_text][vc_column_text css=”.vc_custom_1747384838317{margin-bottom: 0px !important;}”]CRME – Certified Revenue Management Executive \nAs revenue optimization in the hospitality industry continues to grow as an art and a science\, you can confirm and demonstrate your knowledge\, experience\, and capabilities by earning HSMAI’s Certified Revenue Management Executive (CRME) certification. \nMaximize your revenue potential and elevate your career with the Certified Revenue Management Executive (CRME) certification. Join us on Thursday\, 19th June 2025\, for a virtual CRME Pre-Workshop from 10 AM to 2 PM (CET)\, followed by the globally recognized CRME certification exam. \nThe CRME will certify you as:\n\nA professional in the field of revenue management and clearly conversant with its intricacies and importance\nCompetent to develop an infrastructure to support revenue management within the framework of an organization\nAble to maximize revenue opportunities and optimize profits by managing revenue\nCapable of making informed decisions to accept or reject pieces of business to meet overall organizational goals\nProficient at the art and science of revenue management\n\nWhy do you need the CRME? \nThe exclusive CRME certification demonstrates to yourself\, your employer\, your colleagues\, and your peers that you are a professional in the field of revenue optimization with tactical and strategic expertise in identifying business opportunities\, maximising profits\, and driving growth\, and fostering a revenue management culture within your organisation. \nWhat topics are covered?  \nThe CRME certification exam is based on the CRME study guide\, Evolving Dynamics: From Revenue Management to Revenue Strategy. \nTopic areas include: \n\nFrom Revenue Management to Revenue Strategy\nThe Revenue Professional\nEconomics and its Role in Revenue Optimization\nDepartmental Integration\nUnderstanding the Market\nSegmenting Customers and Utilizing Sources to Target Optimal Mix\nForecasting\, Pricing and Inventory Control\nPerformance Analysis\nStrategic Distribution\nThe Interdependence of Sales & Revenue Optimization\nEmerging Elements Impacting Revenue Strategy\n\nGet Certified! \nAfter the Review Course\, participants who have applied and paid for the certification in advance have the opportunity to take the global exam directly after the course or any time they are ready. \nNote: \nThis Review Course is an internal event for Wyndham Hotels & Resorts employees only[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”2/3″][vc_column_text css=”.vc_custom_1701174100627{margin-bottom: 0px !important;}”]\nMeet Your Coach:\nLearn from Frederic Toitot\, a seasoned professional in Hospitality and Travel\, with 15 years at Accor’s global headquarters. Frederic is committed to making learning a vibrant and meaningful experience\, ensuring you gain practical insights to excel in revenue management. Frederic is the Founder & Managing Director at Hotel Games and Member and past chair of the HSMAI Europe Revenue Optimization Advisory Board. He is the former Vice President Global Learning & Development for Accor.[/vc_column_text][/vc_column][vc_column width=”1/3″][mk_circle_image src=”https://hsmai.eu/wp-content/uploads/sites/15/2023/11/frederic-toitot.jpg” image_diameter=”150″][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”Register Here” color=”green” size=”lg” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FDl01YO|target:_blank”][/vc_column][/vc_row]
URL:https://hsmai.eu/event/crme-workshop-global-exam-virtual/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2019/08/crme.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20250224T140000
DTEND;TZID=Europe/Oslo:20250224T163000
DTSTAMP:20250204T122204Z
CREATED:20241210T170327Z
LAST-MODIFIED:20250204T122204Z
UID:10000444-1740405600-1740414600@hsmai.eu
SUMMARY:ECC – Excelling at Customer Centricity – an HSMAI Certification Program | Session 3
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#000000″ size=”30″ margin_bottom=”0″ font_family=”none”]ECC – Excelling at Customer Centricity – an HSMAI Certification Program\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”22″ font_style=”italic” margin_bottom=”15″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]🔑 Unlock the power of customer-centric leadership![/mk_fancy_title][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1733746719349{margin-bottom: 0px !important;}”]With HSMAI Region Europe’s Excelling at Customer Centricity programme\, your team identifies and implement processes to close gaps that stop them from excelling\, consistently\, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning\, the inclusion of key stakeholders\, employee engagement and service recovery methods.[/vc_column_text][vc_column_text css=”.vc_custom_1733827716548{margin-bottom: 0px !important;}”]\nWhy?\n\nTo improve measurements and reviews\, strengthen repurchase\, enhance reputation and increase return on investment.\n[/vc_column_text][/vc_column][vc_column width=”1/2″][mk_padding_divider size=”20″][vc_cta h2=”” style=”3d” color=”violet” css=”.vc_custom_1738671722121{background-color: #f2f2f2 !important;}”]📅 Dates: \n\nMonday\, February 17\, 2025\nFriday\, February 21\, 2025\nMonday\, February 24\, 2025\n\n🕒 Time: 2:00 PM – 4:30 PM CET\nEach session is 2.5 hours. \nFormat: Virtual[/vc_cta][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Who Should Attend?[/mk_fancy_title][vc_column_text css=”.vc_custom_1733828198103{margin-bottom: 0px !important;}”]This program is designed for property leaders and professionals eager to coach their teams toward delivering exceptional service. The ECC certification is designed for those ready to champion customer-centric strategies and drive meaningful change across teams within their hotel or organization. We recommend participating with at least two leaders from your hotel or organization to maximise the program’s benefits and achieve the best outcomes.[/vc_column_text][vc_column_text css=”.vc_custom_1737385171315{margin-bottom: 0px !important;}”]ECC is the perfect program to empower your team to deliver exceptional guest experiences. Don’t miss this chance to help your teams thrive. This program is developed by Mia Touzin and owned by HSMAI Region Europe.[/vc_column_text][mk_padding_divider size=”20″][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Meet The Coach[/mk_fancy_title][vc_column_text css=”.vc_custom_1737384192999{margin-bottom: 0px !important;}”]The sessions will be led by Gil Mulders\, Founder of The Talent Network. He works with a range of clients with their development and delivery of learning interventions that focus on customer centric leadership\, brand development and customer experience. Before joining InterContinental Hotels Group (IHG) at the corporate level\, Gil gained extensive experience on a property level\, holding key roles in renowned hotel brands such as Hilton and Crowne Plaza.  \nGil also served as Chair of the HSMAI Europe People & Culture Advisory Board\, and later as a member of the advisory board\, contributing his expertise to advancing leadership and culture within the hospitality industry.[/vc_column_text][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Pricing[/mk_fancy_title][vc_column_text css=”.vc_custom_1733844299669{margin-bottom: 0px !important;}”]HSMAI Europe Members: 95 Euro (ex. VAT)\, per person\nNon-Members: 195 Euro (ex. VAT)\, per person[/vc_column_text][mk_padding_divider][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FkMkRRk|target:_blank”][/vc_column][vc_column width=”1/2″][vc_row_inner css=”.vc_custom_1733828210668{background-color: #f2f2f2 !important;border-color: #f2f2f2 !important;}”][vc_column_inner][mk_padding_divider size=”10″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Sessions Overview[/mk_fancy_title][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1733828463067{margin-bottom: 0px !important;}”]1️⃣ Session One (2.5 hours): Introduction to the ECC Programme & Stakeholder Management \n\nWhat’s the programme – role of the Executive Coach and expectations.\nWhy Customer Centricity\nHow to prioritize & manage stakeholders interest\n\n2️⃣ Session Two (2.5 hours): Designing Instagrammable Experience\, Measurement & Culture\n \n\nHow to prepare to excel at designing key experience\nHow we measure progress\nHow we prepare to excel at creating a supportive culture\n\n3️⃣ Session Three (2.5 hours): Communication & Service Recovery  \n\nHow do we excel at communication\nHow do we excel at service recovery\nNext Steps\n\n📌 Note: Tools and best practices will be shared after each session and there will be an opportunity to implement some of the quick wins in between the sessions.[/vc_column_text][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row]
URL:https://hsmai.eu/event/ecc-excelling-at-customer-centricity-an-hsmai-certification-program-session-3/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2024/12/ecc.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20250221T140000
DTEND;TZID=Europe/Oslo:20250221T163000
DTSTAMP:20250204T122102Z
CREATED:20241210T170930Z
LAST-MODIFIED:20250204T122102Z
UID:10000445-1740146400-1740155400@hsmai.eu
SUMMARY:ECC – Excelling at Customer Centricity – an HSMAI Certification Program | Session 2
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#000000″ size=”30″ margin_bottom=”0″ font_family=”none”]ECC – Excelling at Customer Centricity – an HSMAI Certification Program\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”22″ font_style=”italic” margin_bottom=”15″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]🔑 Unlock the power of customer-centric leadership![/mk_fancy_title][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1733746719349{margin-bottom: 0px !important;}”]With HSMAI Region Europe’s Excelling at Customer Centricity programme\, your team identifies and implement processes to close gaps that stop them from excelling\, consistently\, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning\, the inclusion of key stakeholders\, employee engagement and service recovery methods.[/vc_column_text][vc_column_text css=”.vc_custom_1733827716548{margin-bottom: 0px !important;}”]\nWhy?\n\nTo improve measurements and reviews\, strengthen repurchase\, enhance reputation and increase return on investment.\n[/vc_column_text][/vc_column][vc_column width=”1/2″][mk_padding_divider size=”20″][vc_cta h2=”” style=”3d” color=”violet” css=”.vc_custom_1738671659537{background-color: #f2f2f2 !important;}”]📅 Dates: \n\nMonday\, February 17\, 2025\nFriday\, February 21\, 2025\nMonday\, February 24\, 2025\n\n🕒 Time: 2:00 PM – 4:30 PM CET\nEach session is 2.5 hours. \nFormat: Virtual[/vc_cta][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Who Should Attend?[/mk_fancy_title][vc_column_text css=”.vc_custom_1733828198103{margin-bottom: 0px !important;}”]This program is designed for property leaders and professionals eager to coach their teams toward delivering exceptional service. The ECC certification is designed for those ready to champion customer-centric strategies and drive meaningful change across teams within their hotel or organization. We recommend participating with at least two leaders from your hotel or organization to maximise the program’s benefits and achieve the best outcomes.[/vc_column_text][vc_column_text css=”.vc_custom_1737385217781{margin-bottom: 0px !important;}”]ECC is the perfect program to empower your team to deliver exceptional guest experiences. Don’t miss this chance to help your teams thrive. This program is developed by Mia Touzin and owned by HSMAI Region Europe.[/vc_column_text][mk_padding_divider size=”20″][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Meet The Coach[/mk_fancy_title][vc_column_text css=”.vc_custom_1737384192999{margin-bottom: 0px !important;}”]The sessions will be led by Gil Mulders\, Founder of The Talent Network. He works with a range of clients with their development and delivery of learning interventions that focus on customer centric leadership\, brand development and customer experience. Before joining InterContinental Hotels Group (IHG) at the corporate level\, Gil gained extensive experience on a property level\, holding key roles in renowned hotel brands such as Hilton and Crowne Plaza.  \nGil also served as Chair of the HSMAI Europe People & Culture Advisory Board\, and later as a member of the advisory board\, contributing his expertise to advancing leadership and culture within the hospitality industry.[/vc_column_text][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Pricing[/mk_fancy_title][vc_column_text css=”.vc_custom_1733844299669{margin-bottom: 0px !important;}”]HSMAI Europe Members: 95 Euro (ex. VAT)\, per person\nNon-Members: 195 Euro (ex. VAT)\, per person[/vc_column_text][mk_padding_divider][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FkMkRRk|target:_blank”][/vc_column][vc_column width=”1/2″][vc_row_inner css=”.vc_custom_1733828210668{background-color: #f2f2f2 !important;border-color: #f2f2f2 !important;}”][vc_column_inner][mk_padding_divider size=”10″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Sessions Overview[/mk_fancy_title][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1733828463067{margin-bottom: 0px !important;}”]1️⃣ Session One (2.5 hours): Introduction to the ECC Programme & Stakeholder Management \n\nWhat’s the programme – role of the Executive Coach and expectations.\nWhy Customer Centricity\nHow to prioritize & manage stakeholders interest\n\n2️⃣ Session Two (2.5 hours): Designing Instagrammable Experience\, Measurement & Culture\n \n\nHow to prepare to excel at designing key experience\nHow we measure progress\nHow we prepare to excel at creating a supportive culture\n\n3️⃣ Session Three (2.5 hours): Communication & Service Recovery  \n\nHow do we excel at communication\nHow do we excel at service recovery\nNext Steps\n\n📌 Note: Tools and best practices will be shared after each session and there will be an opportunity to implement some of the quick wins in between the sessions.[/vc_column_text][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row]
URL:https://hsmai.eu/event/ecc-excelling-at-customer-centricity-an-hsmai-certification-program-session-2/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2024/12/ecc.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20250217T140000
DTEND;TZID=Europe/Oslo:20250217T163000
DTSTAMP:20250204T122005Z
CREATED:20241210T171344Z
LAST-MODIFIED:20250204T122005Z
UID:10000446-1739800800-1739809800@hsmai.eu
SUMMARY:ECC – Excelling at Customer Centricity – an HSMAI Certification Program | Session 1
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#000000″ size=”30″ margin_bottom=”0″ font_family=”none”]ECC – Excelling at Customer Centricity – an HSMAI Certification Program\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”22″ font_style=”italic” margin_bottom=”15″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]🔑 Unlock the power of customer-centric leadership![/mk_fancy_title][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1733746719349{margin-bottom: 0px !important;}”]With HSMAI Region Europe’s Excelling at Customer Centricity programme\, your team identifies and implement processes to close gaps that stop them from excelling\, consistently\, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning\, the inclusion of key stakeholders\, employee engagement and service recovery methods.[/vc_column_text][vc_column_text css=”.vc_custom_1733827716548{margin-bottom: 0px !important;}”]\nWhy?\n\nTo improve measurements and reviews\, strengthen repurchase\, enhance reputation and increase return on investment.\n[/vc_column_text][/vc_column][vc_column width=”1/2″][mk_padding_divider size=”20″][vc_cta h2=”” style=”3d” color=”violet” css=”.vc_custom_1738671603202{background-color: #f2f2f2 !important;}”]📅 Dates: \n\nMonday\, February 17\, 2025\nFriday\, February 21\, 2025\nMonday\, February 24\, 2025\n\n🕒 Time: 2:00 PM – 4:30 PM CET\nEach session is 2.5 hours. \nFormat: Virtual[/vc_cta][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Who Should Attend?[/mk_fancy_title][vc_column_text css=”.vc_custom_1733828198103{margin-bottom: 0px !important;}”]This program is designed for property leaders and professionals eager to coach their teams toward delivering exceptional service. The ECC certification is designed for those ready to champion customer-centric strategies and drive meaningful change across teams within their hotel or organization. We recommend participating with at least two leaders from your hotel or organization to maximise the program’s benefits and achieve the best outcomes.[/vc_column_text][vc_column_text css=”.vc_custom_1737385149224{margin-bottom: 0px !important;}”]ECC is the perfect program to empower your team to deliver exceptional guest experiences. Don’t miss this chance to help your teams thrive. This program is developed by Mia Touzin and owned by HSMAI Region Europe.[/vc_column_text][mk_padding_divider size=”20″][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Meet The Coach[/mk_fancy_title][vc_column_text css=”.vc_custom_1737384192999{margin-bottom: 0px !important;}”]The sessions will be led by Gil Mulders\, Founder of The Talent Network. He works with a range of clients with their development and delivery of learning interventions that focus on customer centric leadership\, brand development and customer experience. Before joining InterContinental Hotels Group (IHG) at the corporate level\, Gil gained extensive experience on a property level\, holding key roles in renowned hotel brands such as Hilton and Crowne Plaza.  \nGil also served as Chair of the HSMAI Europe People & Culture Advisory Board\, and later as a member of the advisory board\, contributing his expertise to advancing leadership and culture within the hospitality industry.[/vc_column_text][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Pricing[/mk_fancy_title][vc_column_text css=”.vc_custom_1733844299669{margin-bottom: 0px !important;}”]HSMAI Europe Members: 95 Euro (ex. VAT)\, per person\nNon-Members: 195 Euro (ex. VAT)\, per person[/vc_column_text][mk_padding_divider][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FkMkRRk|target:_blank”][/vc_column][vc_column width=”1/2″][vc_row_inner css=”.vc_custom_1733828210668{background-color: #f2f2f2 !important;border-color: #f2f2f2 !important;}”][vc_column_inner][mk_padding_divider size=”10″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Sessions Overview[/mk_fancy_title][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1733828463067{margin-bottom: 0px !important;}”]1️⃣ Session One (2.5 hours): Introduction to the ECC Programme & Stakeholder Management \n\nWhat’s the programme – role of the Executive Coach and expectations.\nWhy Customer Centricity\nHow to prioritize & manage stakeholders interest\n\n2️⃣ Session Two (2.5 hours): Designing Instagrammable Experience\, Measurement & Culture\n \n\nHow to prepare to excel at designing key experience\nHow we measure progress\nHow we prepare to excel at creating a supportive culture\n\n3️⃣ Session Three (2.5 hours): Communication & Service Recovery  \n\nHow do we excel at communication\nHow do we excel at service recovery\nNext Steps\n\n📌 Note: Tools and best practices will be shared after each session and there will be an opportunity to implement some of the quick wins in between the sessions.[/vc_column_text][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row]
URL:https://hsmai.eu/event/ecc-excelling-at-customer-centricity-an-hsmai-certification-program-session-1/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2024/12/ecc.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Kyiv:20240718T140000
DTEND;TZID=Europe/Kyiv:20240718T170000
DTSTAMP:20240705T115421Z
CREATED:20240704T114402Z
LAST-MODIFIED:20240705T115421Z
UID:10000417-1721311200-1721322000@hsmai.eu
SUMMARY:Digital Motivational Training Session for Ukrainian hoteliers
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”15724″ img_size=”full” alignment=”center” css=””][mk_fancy_title color=”#663399″ size=”30″ font_weight=”bold” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Recruiting\, Retaining\, and Motivating Employees[/mk_fancy_title][vc_column_text css=”.vc_custom_1720092882998{margin-bottom: 0px !important;}”]Date: Thursday\, July 18th\nTime: 2:00 PM – 5:00 PM (EET)\nLocation: Virtual[/vc_column_text][vc_column_text css=”.vc_custom_1720180457619{margin-bottom: 0px !important;}”]HSMAI Europe\, in collaboration with the Ukrainian Hotels & Resorts Association (UHRA)\, is organising a special digital motivational training session exclusively for Ukrainian hoteliers to support the hospitality industry in Ukraine. \nJoin us for an engaging and insightful 3-hour webinar\, including a break\, tailored for General Managers\, top managers\, and heads of revenue-driven departments\, as well as marketing and sales. \nDuring the webinar\, you will: \n\nLearn about the latest trends in recruiting and retaining staff\nGet practical advice on creating effective recruitment and training programs\nDiscover how to motivate and encourage your employees\n\nThe session will be conducted by experienced experts who will share their knowledge and experience with you. We are pleased to announce the following will also be joining us to provide their insights and expertise.  \n\nMichael Wierling\, Director HR\, Northern Europe at IHG Hotels & Resorts and the Chair of the HSMAI Europe People & Culture Advisory Board\nRoland Seddon\, Managing Director at MRK Associates (Recruitment Agency) and Member of the HSMAI Europe Board of Directors\nVictoriya Starovoyit\, General Manager at Holiday Inn Kyiv\n\nGiven the current situation in Ukraine\, the emphasis on “Motivation and Engagement of Staff” is particularly important. \nTake advantage of this opportunity to discover how to improve your HR management and hotel business. \nSign up now\, don’t miss out on this valuable opportunity![/vc_column_text][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FVbyPm|target:_blank”][vc_column_text css=”.vc_custom_1720093369222{margin-bottom: 0px !important;}”]About HSMAI Europe \n\n\nHSMAI – Hospitality Sales and Marketing Association International – is a global organization founded in the US in 1927. HSMAI Region Europe is the European arm of the organisation. HSMAI Europe aims to be a key influencer\, pioneer and the go-to industry resource for professional development\, commercial strategies and sustainability in the hospitality\, travel and tourism industry. For more information about HSMAI Region Europe\, visit www.hsmai.eu \n\n\n[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/digital-motivational-training-session-for-ukrainian-hoteliers/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2024/07/v1-2-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240529T150000
DTEND;TZID=Europe/Amsterdam:20240529T163000
DTSTAMP:20240517T115859Z
CREATED:20240221T164834Z
LAST-MODIFIED:20240517T115859Z
UID:10000398-1716994800-1717000200@hsmai.eu
SUMMARY:Virtual: Roundtable for Senior Sales Executives
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”15211″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1715944724815{margin-bottom: 0px !important;}”]\nTopic: Future of the RFP process in our industry \n(By Invitation Only)\nJoin us for a virtual roundtable discussion among senior executives in Sales in Hospitality. This roundtable will focus on the topic of Future of the RFP process in our industry\, providing insights and opening for dialogue on this very interesting topic. This roundtable is By-Invitation-Only. \n📅 Date: Wednesday\, May 29th\, 2024\n🕒 Time: 3:00 PM – 4:30 PM CET (2:00 PM – 3:30 PM – UK time)\n📍 Virtual Venue: Zoom – Link will be provided a couple of days before the roundtable takes place \nThe discussion will be kickstarted by Kostas Ioannidis\, Sales Director | Global Sales – Europe at IHG Hotels & Resorts and Chair of the HSMAI Europe Sales Advisory Board. Kostas will share his thoughts on Future of the RFP process\, setting the stage for an engaging conversation amongst the participants. Kostas will also be moderating the roundtable discussion. \nWe will abide by HSMAI´s Antitrust Policy\, which we will share with you as a reminder at the beginning of the session. \nDon’t miss this opportunity to engage with industry leaders![/vc_column_text][vc_btn title=”RSVP HERE” color=”violet” size=”lg” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2Fk7NnK|target:_blank”][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1714135951006{margin-bottom: 0px !important;}”]3:00–3:05 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712914271716{margin-bottom: 0px !important;}”]\nWelcome\n[/vc_column_text][vc_column_text css=”.vc_custom_1714138337774{margin-bottom: 0px !important;}”] \nIngunn Hofseth\, President & CEO at HSMAI Region Europe\nA welcome to the attendees\, introduction + Code of Ethics[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1714136521988{margin-bottom: 0px !important;}”]3:05–3:15 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1715177130010{margin-bottom: 0px !important;}”]\nFuture of the RFP process in our industry\n[/vc_column_text][vc_column_text css=”.vc_custom_1715177085435{margin-bottom: 0px !important;}”] \nKostas Ioannidis\, Sales Director | Global Sales – Europe at IHG Hotels & Resorts and Chair of the HSMAI Europe Sales Advisory Board\nIntroduction to the topic of Future of the RFP process in our industry[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1714136536218{margin-bottom: 0px !important;}”]3:15–4:30 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1714136481794{margin-bottom: 0px !important;}”]\nDialogue and discussions\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”RSVP HERE” color=”violet” size=”lg” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2Fk7NnK|target:_blank”][vc_separator css=””][vc_column_text css=”.vc_custom_1714136717027{margin-bottom: 0px !important;}”]About HSMAI Europe: \nHSMAI – Hospitality Sales and Marketing Association International – is a global organization founded in the US in 1927. HSMAI Region Europe is the European arm of the organisation. HSMAI Europe aims to be a key influencer\, pioneer and the go-to industry resource for professional development\, commercial strategies and sustainability in the hospitality\, travel and tourism industry. Visit us at www.hsmai.eu[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/virtual-roundtable-for-senior-sales-executives/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2024/02/virtual-roundtable-for-senior-sales-executives.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240429T150000
DTEND;TZID=Europe/Amsterdam:20240429T163000
DTSTAMP:20240426T133459Z
CREATED:20240221T164521Z
LAST-MODIFIED:20240426T133459Z
UID:10000396-1714402800-1714408200@hsmai.eu
SUMMARY:Virtual: Roundtable for Senior Revenue Management Executives
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”15217″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1714138262558{margin-bottom: 0px !important;}”]\nTopic: Creating a Total Revenue Management (TRM) Culture \n(By Invitation Only)\nJoin us for a virtual roundtable discussion among senior executives in Revenue Management in Hospitality. This event will focus on the topic of Creating a Total Revenue Management (TRM) Culture\, providing insights and opening for dialogue on strategies for revenue optimization in the hospitality industry. This roundtable is By-Invitation-Only. \n📅 Date: Monday\, April 29th\, 2024\n🕒 Time: 3:00 PM – 4:30 PM CET\n📍 Virtual Venue: Zoom – Link will be provided a couple of days before the roundtable takes place \nThe discussion will be kickstarted by Pär Augustsson\, VP Total Profit at Strawberry (formerly Nordic Choice Hotels) and Member of the HSMAI Europe Revenue Optimization Advisory Board. Pär will share his thoughts on Total Revenue Culture\, setting the stage for an engaging conversation amongst the participants. This part will be moderated by Shumi Khan\, SVP Business Intelligence & Revenue Management Accor Hotels and Chair of the HSMAI Europe Revenue Optimization Advisory Board. \nWe will abide by HSMAI´s Antitrust Policy\, which we will share with you as a reminder at the beginning of the session. \nDon’t miss this opportunity to engage with industry leaders and explore the topic of Creating a Total Revenue Management (TRM) Culture.[/vc_column_text][vc_btn title=”RSVP HERE” color=”violet” size=”lg” align=”center” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FGmLvW|target:_blank”][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1714135951006{margin-bottom: 0px !important;}”]3:00–3:05 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712914271716{margin-bottom: 0px !important;}”]\nWelcome\n[/vc_column_text][vc_column_text css=”.vc_custom_1714138337774{margin-bottom: 0px !important;}”] \nIngunn Hofseth\, President & CEO at HSMAI Region Europe\nA welcome to the attendees\, introduction + Code of Ethics[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1714136521988{margin-bottom: 0px !important;}”]3:05–3:15 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1714136453319{margin-bottom: 0px !important;}”]\nCreating a Total Revenue Management (TRM) Culture\n[/vc_column_text][vc_column_text css=”.vc_custom_1714138374886{margin-bottom: 0px !important;}”] \nPär Augustsson\, VP Total Profit at Strawberry (formerly Nordic Choice Hotels) and Member of the HSMAI Europe Revenue Optimization Advisory Board\nIntroduction to the topic of Creating a Total Revenue Management (TRM) Culture[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1714136536218{margin-bottom: 0px !important;}”]3:15–4:30 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1714136481794{margin-bottom: 0px !important;}”]\nDialogue and discussions\n[/vc_column_text][vc_column_text css=”.vc_custom_1714138420204{margin-bottom: 0px !important;}”] \nShumi Khan\, SVP Business Intelligence & Revenue Management Accor Hotels and Chair of the HSMAI Europe Revenue Optimization Advisory Board\nModerating and leading the discussion on the topic of today\, kickstarted by Pär Augustsson.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”RSVP HERE” color=”violet” size=”lg” align=”center” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FGmLvW|target:_blank”][vc_separator css=””][vc_column_text css=”.vc_custom_1714136717027{margin-bottom: 0px !important;}”]About HSMAI Europe: \nHSMAI – Hospitality Sales and Marketing Association International – is a global organization founded in the US in 1927. HSMAI Region Europe is the European arm of the organisation. HSMAI Europe aims to be a key influencer\, pioneer and the go-to industry resource for professional development\, commercial strategies and sustainability in the hospitality\, travel and tourism industry. Visit us at www.hsmai.eu[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/virtual-roundtable-for-senior-revenue-management-executives/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2024/02/virtual-roundtable-for-senior-revenue-management-executives-1.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240419T130000
DTEND;TZID=Europe/Amsterdam:20240419T143000
DTSTAMP:20240412T102102Z
CREATED:20240206T173350Z
LAST-MODIFIED:20240412T102102Z
UID:10000391-1713531600-1713537000@hsmai.eu
SUMMARY:Spring Curate | Virtual (By Invitation Only)
DESCRIPTION:[vc_row disable_element=”yes”][vc_column][vc_column_text css=”.vc_custom_1712913575246{margin-bottom: 0px !important;}”]\n\nSpring Curate – Virtual event\nCurate is an exclusive benefit for Organizational Member companies of HSMAI. Executives from these companies have the rare and unique opportunity to discuss emerging industry trends and issues while engaging with each other in a highly interactive format. \n📅 Date: Friday April 19th\n🕒 Time: 1 PM CET – 2.30 PM CET\n📍 Location: Virtual \nTOPIC: SUPERCHARGE YOUR LOYALTY PROGRAM TO CAPTIVATE TODAY’S TRAVELLERS AND DRIVE SUBSTANTIAL REVENUE GROWTH \nModerated by: Dan Hiza\, Vice President\, Business Development – Hospitality Ancillaries at Plusgrade \nTopics: \n\nWhat role does a customer loyalty programme play in today’s environment?\nHow marketing your loyalty programme is a key in revenue strategy.\nPlaying the Loyalty game differently\n\nThe Spring Curate will be held as a virtual event and By Invitation Only. \nTarget group:  \nLeaders eager to learn about best practices for engaging existing members\, securing new members and awakening non-active members. Leaders responsible for growing and managing loyalty programs will benefit by understanding what is driving loyalty across the travel sphere. \nWhich senior management members from your corporate office might be potential delegates?\n[/vc_column_text][vc_btn title=”RSVP HERE” color=”violet” size=”lg” align=”center” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FBgAWa|target:_blank”][vc_column_text css=”.vc_custom_1711541523896{margin-bottom: 0px !important;}”]You can also reach out to us at postbox@hsmai.eu[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1712917259230{margin-bottom: 0px !important;}”]\n\n \nSUPERCHARGE YOUR LOYALTY PROGRAM TO CAPTIVATE TODAY’S TRAVELLERS AND DRIVE SUBSTANTIAL REVENUE GROWTH\n📅 Date: Friday April 19th\n🕒 Time: 1:00 PM CET – 2.30 PM CET\n📍 Location: Virtual\nCurate is an exclusive benefit for Organizational Member companies of HSMAI. Executives from these companies have the rare and unique opportunity to discuss emerging industry trends and issues while engaging with each other in a highly interactive format. \nThe Spring Curate will be held as a virtual event and By Invitation Only. \nWe will abide by HSMAI´s Antitrust Policy\, which will be shared with you as a reminder at the beginning of the session. \nTarget group:  \nLeaders eager to learn about best practices for engaging existing members\, securing new members and awakening non-active members. Leaders responsible for growing and managing loyalty programs will benefit by understanding what is driving loyalty across the travel sphere.[/vc_column_text][vc_btn title=”RSVP HERE” color=”violet” size=”lg” align=”center” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FBgAWa|target:_blank”][vc_separator][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1712912873748{margin-bottom: 0px !important;}”]1:00–1:05 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712914271716{margin-bottom: 0px !important;}”]\nWelcome\n[/vc_column_text][vc_column_text css=”.vc_custom_1712914311699{margin-bottom: 0px !important;}”] \nIngunn Hofseth\, President & CEO at HSMAI Region Europe\nA welcome to the attendees.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1712912937252{margin-bottom: 0px !important;}”]1:05–1:15 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712913892270{margin-bottom: 0px !important;}”]\nPART 1: What role does a customer loyalty programme play in today’s environment?\n[/vc_column_text][vc_column_text css=”.vc_custom_1712914633108{margin-bottom: 0px !important;}”] \nPresented by Dan Hiza\, Vice President Business Development – Hospitality Ancillaries at Plusgrade\nA data driven discussion including the latest statistics on the revenue impact of loyalty programmes.\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1712912995335{margin-bottom: 0px !important;}”]1:15–1:30 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712914187401{margin-bottom: 0px !important;}”]\nPART 2: How a thriving loyalty program can drive revenue and profitability\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1712914643667{margin-bottom: 0px !important;}”] \nPresented by Paul Rantilla\, CRO – Hospitality Ancillaries at Plusgrade\nEffective communication with your guests\, delivered at the right time and through appropriate channels\, is paramount for maximising lifetime value to your business.\n\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1712912995335{margin-bottom: 0px !important;}”]1:15–1:30 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712914652498{margin-bottom: 0px !important;}”]\nPART 3: Playing the loyalty game differently\n\nPresented by Dan Hiza\, Vice President\, Business Development – Hospitality Ancillaries at Plusgrade\nLoyalty programs must continuously adapt to allure new members\, keep existing ones engaged\, and revive dormant ones. It’s imperative to revolutionise strategies to cultivate loyal guests.\n\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1712913409931{margin-bottom: 0px !important;}”]1:45–2:10 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712914898300{margin-bottom: 0px !important;}”]\nPART 4: Brainstorming\n\nAttendees will be separated into breakout groups and brainstorm the top initiatives that will be most relevant in today’s market. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1712913193807{margin-bottom: 0px !important;}”]2:10–2:25 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712913758914{margin-bottom: 0px !important;}”]\nPART 5: Presentations from the Brainstorms\n\nEach breakout group will present their top 5 ideas from their Brainstorming session.\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1712913193807{margin-bottom: 0px !important;}”]2:10–2:25 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712913768743{margin-bottom: 0px !important;}”]\nConclusion and Next Steps\nIngunn Hofseth and Dan Hiza. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”RSVP HERE” color=”violet” size=”lg” align=”center” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FBgAWa|target:_blank”][mk_divider style=”thin_solid”][vc_column_text css=”.vc_custom_1711541662949{margin-bottom: 0px !important;}”]\nAbout HSMAI Europe: \nHSMAI – Hospitality Sales and Marketing Association International – is a global organization founded in the US in 1927. HSMAI Region Europe is the European arm of the organisation. HSMAI Europe aims to be a key influencer\, pioneer and the go-to industry resource for professional development\, commercial strategies and sustainability in the hospitality\, travel and tourism industry. Visit us at www.hsmai.eu  \nAbout Plusgrade:\nPlusgrade brings happiness to travellers while driving ancillary revenue for the global travel industry. We partner with 200+ airline\, hospitality\, cruise\, passenger rail\, and financial services companies to create new\, meaningful revenue streams through incredible customer experiences. Founded in 2009\, we are headquartered in Montreal with offices in Toronto\, New York\, San Francisco\, London\, Dubai\, Tel Aviv and Singapore. \nAbout Points.com:\nAs the global leader in powering loyalty commerce\, Points has been changing the way loyalty program members get and use their points and miles for more than two decades. In 2022\, Points was acquired by Plusgrade\, the leading provider of ancillary revenue solutions for the global travel industry\, bringing two of the largest sources of ancillary revenue under one roof to create even greater impact for travel businesses worldwide.[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/spring-curate-virtual-by-invitation-only/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2024/02/1-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20231031T143000
DTEND;TZID=Europe/Oslo:20231031T160000
DTSTAMP:20230913T142135Z
CREATED:20230706T161601Z
LAST-MODIFIED:20230913T142135Z
UID:10000363-1698762600-1698768000@hsmai.eu
SUMMARY:HSMAI Europe Leadership Development Program
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”30″ font_weight=”bold” margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]HSMAI Europe Leadership Development Program[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”25″ font_weight=”bold” font_style=”italic” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Including an eBook for Personal and Professional Growth[/mk_fancy_title][vc_column_text css=”.vc_custom_1688657185818{margin-bottom: 0px !important;}”]Tools to close gaps\, reduce leakages\, identify opportunities and gain commitment across silos to win and retain your customers[/vc_column_text][vc_column_text css=”.vc_custom_1688657197159{margin-bottom: 0px !important;}”]\n\nDevelop how your team speaks the language of business outside your specialty for better results across functions.\nTo progress in their career\, wider business acumen and people skills become as vital to success\, if not more so\, than their technical know-how.\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1688657229972{margin-bottom: 0px !important;}”]WHO from your team will find this beneficial?[/vc_column_text][vc_column_text css=”.vc_custom_1688657241918{margin-bottom: 0px !important;}”]They can answer yes to the WHY´s below. You are likely to be recognised as a talent in Revenue optimization\, Commercial\, Sales\, Marketing\, Distribution or Operations. [/vc_column_text][vc_column_text css=”.vc_custom_1688657302249{margin-bottom: 0px !important;}”]WHY?[/vc_column_text][vc_column_text css=”.vc_custom_1688657282605{margin-bottom: 0px !important;}”]\n\nThe need to communicate specialist knowledge comfortably\nThe need to understand (and make clear to others) what influences business\nThe need to work more effectively across silos to pick up trends and gain commitment\nThey want to be recognised and be ready for additional leadership\nThey want to engage and communicate with empathy\nThey want to manage their development\n\nYou can choose to engage with this resource through self-study or participate in a digital program facilitated by HSMAI Europe’s executive coaches. The workshop programs span over 5 weeks\, with a weekly commitment of 1.5 hours and HSMAI Europe members can join at no cost.[/vc_column_text][vc_column_text css=”.vc_custom_1694600153989{margin-bottom: 0px !important;}”]\nThe main coach for this program is Mia Touzin Leffler\nMia is passionate about talent development\, specializing in organisational behaviour and change management. With a senior executive background\, both as an academic and in industry: as head of hospitality degrees at the University of West London and at Glion Hotel School\, Switzerland\, as a senior consultant with Disney / Europcar and as Head of Management Development & Training at Sheraton hotels\, Europe\, Middle East\, Africa and South East Asia. Mia is Education Adviser to HSMAI Europe.[/vc_column_text][vc_column_text css=”.vc_custom_1694614889858{margin-bottom: 0px !important;}”]\nCoach:\nRobert Holan is currently the General Manager at The Thief in Oslo and has studied at Cornell University in New York. He began his career as a waiter and bartender\, advancing to roles such as Head Waiter and Restaurant Manager. Robert has extensive experience as a General Manager in reputable hotel chains such as Strawberry and Radisson\, and has also gained international experience in various countries including Ireland and Slovakia. Today\, he is a driving force behind The Thief’s current success. \nRobert currently serves as the president of the Cornell Hotel Society in Norway. \nIn 2008\, Robert Holan won the Young Hotelier of the Year award at the HSMAI Awards Norway.[/vc_column_text][vc_row_inner][vc_column_inner][vc_btn title=”REGISTER HERE” color=”violet” size=”lg” align=”center” link=”url:https%3A%2F%2Feur.cvent.me%2FMM8Xk|target:_blank”][mk_padding_divider][vc_column_text css=”.vc_custom_1694427119283{margin-bottom: 0px !important;}”][/vc_column_text][vc_separator color=”violet” style=”shadow” border_width=”3″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657372664{margin-bottom: 0px !important;}”]SESSION 1 \nTuesday\, 3 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657412284{margin-bottom: 0px !important;}”]SESSION 2 \nTuesday\, 10 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657429511{margin-bottom: 0px !important;}”]SESSION 3 \nTuesday\, 17 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657483391{margin-bottom: 0px !important;}”]SESSION 4 \nTuesday\, 24 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657502157{margin-bottom: 0px !important;}”]SESSION 5 \nTuesday\, 31 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-leadership-development-program-2/2023-10-31/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2023/07/summer-program-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20231024T143000
DTEND;TZID=Europe/Oslo:20231024T160000
DTSTAMP:20230913T142135Z
CREATED:20230706T161601Z
LAST-MODIFIED:20230913T142135Z
UID:10000362-1698157800-1698163200@hsmai.eu
SUMMARY:HSMAI Europe Leadership Development Program
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”30″ font_weight=”bold” margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]HSMAI Europe Leadership Development Program[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”25″ font_weight=”bold” font_style=”italic” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Including an eBook for Personal and Professional Growth[/mk_fancy_title][vc_column_text css=”.vc_custom_1688657185818{margin-bottom: 0px !important;}”]Tools to close gaps\, reduce leakages\, identify opportunities and gain commitment across silos to win and retain your customers[/vc_column_text][vc_column_text css=”.vc_custom_1688657197159{margin-bottom: 0px !important;}”]\n\nDevelop how your team speaks the language of business outside your specialty for better results across functions.\nTo progress in their career\, wider business acumen and people skills become as vital to success\, if not more so\, than their technical know-how.\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1688657229972{margin-bottom: 0px !important;}”]WHO from your team will find this beneficial?[/vc_column_text][vc_column_text css=”.vc_custom_1688657241918{margin-bottom: 0px !important;}”]They can answer yes to the WHY´s below. You are likely to be recognised as a talent in Revenue optimization\, Commercial\, Sales\, Marketing\, Distribution or Operations. [/vc_column_text][vc_column_text css=”.vc_custom_1688657302249{margin-bottom: 0px !important;}”]WHY?[/vc_column_text][vc_column_text css=”.vc_custom_1688657282605{margin-bottom: 0px !important;}”]\n\nThe need to communicate specialist knowledge comfortably\nThe need to understand (and make clear to others) what influences business\nThe need to work more effectively across silos to pick up trends and gain commitment\nThey want to be recognised and be ready for additional leadership\nThey want to engage and communicate with empathy\nThey want to manage their development\n\nYou can choose to engage with this resource through self-study or participate in a digital program facilitated by HSMAI Europe’s executive coaches. The workshop programs span over 5 weeks\, with a weekly commitment of 1.5 hours and HSMAI Europe members can join at no cost.[/vc_column_text][vc_column_text css=”.vc_custom_1694600153989{margin-bottom: 0px !important;}”]\nThe main coach for this program is Mia Touzin Leffler\nMia is passionate about talent development\, specializing in organisational behaviour and change management. With a senior executive background\, both as an academic and in industry: as head of hospitality degrees at the University of West London and at Glion Hotel School\, Switzerland\, as a senior consultant with Disney / Europcar and as Head of Management Development & Training at Sheraton hotels\, Europe\, Middle East\, Africa and South East Asia. Mia is Education Adviser to HSMAI Europe.[/vc_column_text][vc_column_text css=”.vc_custom_1694614889858{margin-bottom: 0px !important;}”]\nCoach:\nRobert Holan is currently the General Manager at The Thief in Oslo and has studied at Cornell University in New York. He began his career as a waiter and bartender\, advancing to roles such as Head Waiter and Restaurant Manager. Robert has extensive experience as a General Manager in reputable hotel chains such as Strawberry and Radisson\, and has also gained international experience in various countries including Ireland and Slovakia. Today\, he is a driving force behind The Thief’s current success. \nRobert currently serves as the president of the Cornell Hotel Society in Norway. \nIn 2008\, Robert Holan won the Young Hotelier of the Year award at the HSMAI Awards Norway.[/vc_column_text][vc_row_inner][vc_column_inner][vc_btn title=”REGISTER HERE” color=”violet” size=”lg” align=”center” link=”url:https%3A%2F%2Feur.cvent.me%2FMM8Xk|target:_blank”][mk_padding_divider][vc_column_text css=”.vc_custom_1694427119283{margin-bottom: 0px !important;}”][/vc_column_text][vc_separator color=”violet” style=”shadow” border_width=”3″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657372664{margin-bottom: 0px !important;}”]SESSION 1 \nTuesday\, 3 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657412284{margin-bottom: 0px !important;}”]SESSION 2 \nTuesday\, 10 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657429511{margin-bottom: 0px !important;}”]SESSION 3 \nTuesday\, 17 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657483391{margin-bottom: 0px !important;}”]SESSION 4 \nTuesday\, 24 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657502157{margin-bottom: 0px !important;}”]SESSION 5 \nTuesday\, 31 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-leadership-development-program-2/2023-10-24/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2023/07/summer-program-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20231017T143000
DTEND;TZID=Europe/Oslo:20231017T160000
DTSTAMP:20230913T142135Z
CREATED:20230706T161601Z
LAST-MODIFIED:20230913T142135Z
UID:10000361-1697553000-1697558400@hsmai.eu
SUMMARY:HSMAI Europe Leadership Development Program
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”30″ font_weight=”bold” margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]HSMAI Europe Leadership Development Program[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”25″ font_weight=”bold” font_style=”italic” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Including an eBook for Personal and Professional Growth[/mk_fancy_title][vc_column_text css=”.vc_custom_1688657185818{margin-bottom: 0px !important;}”]Tools to close gaps\, reduce leakages\, identify opportunities and gain commitment across silos to win and retain your customers[/vc_column_text][vc_column_text css=”.vc_custom_1688657197159{margin-bottom: 0px !important;}”]\n\nDevelop how your team speaks the language of business outside your specialty for better results across functions.\nTo progress in their career\, wider business acumen and people skills become as vital to success\, if not more so\, than their technical know-how.\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1688657229972{margin-bottom: 0px !important;}”]WHO from your team will find this beneficial?[/vc_column_text][vc_column_text css=”.vc_custom_1688657241918{margin-bottom: 0px !important;}”]They can answer yes to the WHY´s below. You are likely to be recognised as a talent in Revenue optimization\, Commercial\, Sales\, Marketing\, Distribution or Operations. [/vc_column_text][vc_column_text css=”.vc_custom_1688657302249{margin-bottom: 0px !important;}”]WHY?[/vc_column_text][vc_column_text css=”.vc_custom_1688657282605{margin-bottom: 0px !important;}”]\n\nThe need to communicate specialist knowledge comfortably\nThe need to understand (and make clear to others) what influences business\nThe need to work more effectively across silos to pick up trends and gain commitment\nThey want to be recognised and be ready for additional leadership\nThey want to engage and communicate with empathy\nThey want to manage their development\n\nYou can choose to engage with this resource through self-study or participate in a digital program facilitated by HSMAI Europe’s executive coaches. The workshop programs span over 5 weeks\, with a weekly commitment of 1.5 hours and HSMAI Europe members can join at no cost.[/vc_column_text][vc_column_text css=”.vc_custom_1694600153989{margin-bottom: 0px !important;}”]\nThe main coach for this program is Mia Touzin Leffler\nMia is passionate about talent development\, specializing in organisational behaviour and change management. With a senior executive background\, both as an academic and in industry: as head of hospitality degrees at the University of West London and at Glion Hotel School\, Switzerland\, as a senior consultant with Disney / Europcar and as Head of Management Development & Training at Sheraton hotels\, Europe\, Middle East\, Africa and South East Asia. Mia is Education Adviser to HSMAI Europe.[/vc_column_text][vc_column_text css=”.vc_custom_1694614889858{margin-bottom: 0px !important;}”]\nCoach:\nRobert Holan is currently the General Manager at The Thief in Oslo and has studied at Cornell University in New York. He began his career as a waiter and bartender\, advancing to roles such as Head Waiter and Restaurant Manager. Robert has extensive experience as a General Manager in reputable hotel chains such as Strawberry and Radisson\, and has also gained international experience in various countries including Ireland and Slovakia. Today\, he is a driving force behind The Thief’s current success. \nRobert currently serves as the president of the Cornell Hotel Society in Norway. \nIn 2008\, Robert Holan won the Young Hotelier of the Year award at the HSMAI Awards Norway.[/vc_column_text][vc_row_inner][vc_column_inner][vc_btn title=”REGISTER HERE” color=”violet” size=”lg” align=”center” link=”url:https%3A%2F%2Feur.cvent.me%2FMM8Xk|target:_blank”][mk_padding_divider][vc_column_text css=”.vc_custom_1694427119283{margin-bottom: 0px !important;}”][/vc_column_text][vc_separator color=”violet” style=”shadow” border_width=”3″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657372664{margin-bottom: 0px !important;}”]SESSION 1 \nTuesday\, 3 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657412284{margin-bottom: 0px !important;}”]SESSION 2 \nTuesday\, 10 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657429511{margin-bottom: 0px !important;}”]SESSION 3 \nTuesday\, 17 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657483391{margin-bottom: 0px !important;}”]SESSION 4 \nTuesday\, 24 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657502157{margin-bottom: 0px !important;}”]SESSION 5 \nTuesday\, 31 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-leadership-development-program-2/2023-10-17/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2023/07/summer-program-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20231010T143000
DTEND;TZID=Europe/Oslo:20231010T160000
DTSTAMP:20230913T142135Z
CREATED:20230706T161601Z
LAST-MODIFIED:20230913T142135Z
UID:10000357-1696948200-1696953600@hsmai.eu
SUMMARY:HSMAI Europe Leadership Development Program
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”30″ font_weight=”bold” margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]HSMAI Europe Leadership Development Program[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”25″ font_weight=”bold” font_style=”italic” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Including an eBook for Personal and Professional Growth[/mk_fancy_title][vc_column_text css=”.vc_custom_1688657185818{margin-bottom: 0px !important;}”]Tools to close gaps\, reduce leakages\, identify opportunities and gain commitment across silos to win and retain your customers[/vc_column_text][vc_column_text css=”.vc_custom_1688657197159{margin-bottom: 0px !important;}”]\n\nDevelop how your team speaks the language of business outside your specialty for better results across functions.\nTo progress in their career\, wider business acumen and people skills become as vital to success\, if not more so\, than their technical know-how.\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1688657229972{margin-bottom: 0px !important;}”]WHO from your team will find this beneficial?[/vc_column_text][vc_column_text css=”.vc_custom_1688657241918{margin-bottom: 0px !important;}”]They can answer yes to the WHY´s below. You are likely to be recognised as a talent in Revenue optimization\, Commercial\, Sales\, Marketing\, Distribution or Operations. [/vc_column_text][vc_column_text css=”.vc_custom_1688657302249{margin-bottom: 0px !important;}”]WHY?[/vc_column_text][vc_column_text css=”.vc_custom_1688657282605{margin-bottom: 0px !important;}”]\n\nThe need to communicate specialist knowledge comfortably\nThe need to understand (and make clear to others) what influences business\nThe need to work more effectively across silos to pick up trends and gain commitment\nThey want to be recognised and be ready for additional leadership\nThey want to engage and communicate with empathy\nThey want to manage their development\n\nYou can choose to engage with this resource through self-study or participate in a digital program facilitated by HSMAI Europe’s executive coaches. The workshop programs span over 5 weeks\, with a weekly commitment of 1.5 hours and HSMAI Europe members can join at no cost.[/vc_column_text][vc_column_text css=”.vc_custom_1694600153989{margin-bottom: 0px !important;}”]\nThe main coach for this program is Mia Touzin Leffler\nMia is passionate about talent development\, specializing in organisational behaviour and change management. With a senior executive background\, both as an academic and in industry: as head of hospitality degrees at the University of West London and at Glion Hotel School\, Switzerland\, as a senior consultant with Disney / Europcar and as Head of Management Development & Training at Sheraton hotels\, Europe\, Middle East\, Africa and South East Asia. Mia is Education Adviser to HSMAI Europe.[/vc_column_text][vc_column_text css=”.vc_custom_1694614889858{margin-bottom: 0px !important;}”]\nCoach:\nRobert Holan is currently the General Manager at The Thief in Oslo and has studied at Cornell University in New York. He began his career as a waiter and bartender\, advancing to roles such as Head Waiter and Restaurant Manager. Robert has extensive experience as a General Manager in reputable hotel chains such as Strawberry and Radisson\, and has also gained international experience in various countries including Ireland and Slovakia. Today\, he is a driving force behind The Thief’s current success. \nRobert currently serves as the president of the Cornell Hotel Society in Norway. \nIn 2008\, Robert Holan won the Young Hotelier of the Year award at the HSMAI Awards Norway.[/vc_column_text][vc_row_inner][vc_column_inner][vc_btn title=”REGISTER HERE” color=”violet” size=”lg” align=”center” link=”url:https%3A%2F%2Feur.cvent.me%2FMM8Xk|target:_blank”][mk_padding_divider][vc_column_text css=”.vc_custom_1694427119283{margin-bottom: 0px !important;}”][/vc_column_text][vc_separator color=”violet” style=”shadow” border_width=”3″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657372664{margin-bottom: 0px !important;}”]SESSION 1 \nTuesday\, 3 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657412284{margin-bottom: 0px !important;}”]SESSION 2 \nTuesday\, 10 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657429511{margin-bottom: 0px !important;}”]SESSION 3 \nTuesday\, 17 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657483391{margin-bottom: 0px !important;}”]SESSION 4 \nTuesday\, 24 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657502157{margin-bottom: 0px !important;}”]SESSION 5 \nTuesday\, 31 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-leadership-development-program-2/2023-10-10/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2023/07/summer-program-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20231003T143000
DTEND;TZID=Europe/Oslo:20231003T160000
DTSTAMP:20230913T142135Z
CREATED:20230706T161601Z
LAST-MODIFIED:20230913T142135Z
UID:10000356-1696343400-1696348800@hsmai.eu
SUMMARY:HSMAI Europe Leadership Development Program
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”30″ font_weight=”bold” margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]HSMAI Europe Leadership Development Program[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”25″ font_weight=”bold” font_style=”italic” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Including an eBook for Personal and Professional Growth[/mk_fancy_title][vc_column_text css=”.vc_custom_1688657185818{margin-bottom: 0px !important;}”]Tools to close gaps\, reduce leakages\, identify opportunities and gain commitment across silos to win and retain your customers[/vc_column_text][vc_column_text css=”.vc_custom_1688657197159{margin-bottom: 0px !important;}”]\n\nDevelop how your team speaks the language of business outside your specialty for better results across functions.\nTo progress in their career\, wider business acumen and people skills become as vital to success\, if not more so\, than their technical know-how.\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1688657229972{margin-bottom: 0px !important;}”]WHO from your team will find this beneficial?[/vc_column_text][vc_column_text css=”.vc_custom_1688657241918{margin-bottom: 0px !important;}”]They can answer yes to the WHY´s below. You are likely to be recognised as a talent in Revenue optimization\, Commercial\, Sales\, Marketing\, Distribution or Operations. [/vc_column_text][vc_column_text css=”.vc_custom_1688657302249{margin-bottom: 0px !important;}”]WHY?[/vc_column_text][vc_column_text css=”.vc_custom_1688657282605{margin-bottom: 0px !important;}”]\n\nThe need to communicate specialist knowledge comfortably\nThe need to understand (and make clear to others) what influences business\nThe need to work more effectively across silos to pick up trends and gain commitment\nThey want to be recognised and be ready for additional leadership\nThey want to engage and communicate with empathy\nThey want to manage their development\n\nYou can choose to engage with this resource through self-study or participate in a digital program facilitated by HSMAI Europe’s executive coaches. The workshop programs span over 5 weeks\, with a weekly commitment of 1.5 hours and HSMAI Europe members can join at no cost.[/vc_column_text][vc_column_text css=”.vc_custom_1694600153989{margin-bottom: 0px !important;}”]\nThe main coach for this program is Mia Touzin Leffler\nMia is passionate about talent development\, specializing in organisational behaviour and change management. With a senior executive background\, both as an academic and in industry: as head of hospitality degrees at the University of West London and at Glion Hotel School\, Switzerland\, as a senior consultant with Disney / Europcar and as Head of Management Development & Training at Sheraton hotels\, Europe\, Middle East\, Africa and South East Asia. Mia is Education Adviser to HSMAI Europe.[/vc_column_text][vc_column_text css=”.vc_custom_1694614889858{margin-bottom: 0px !important;}”]\nCoach:\nRobert Holan is currently the General Manager at The Thief in Oslo and has studied at Cornell University in New York. He began his career as a waiter and bartender\, advancing to roles such as Head Waiter and Restaurant Manager. Robert has extensive experience as a General Manager in reputable hotel chains such as Strawberry and Radisson\, and has also gained international experience in various countries including Ireland and Slovakia. Today\, he is a driving force behind The Thief’s current success. \nRobert currently serves as the president of the Cornell Hotel Society in Norway. \nIn 2008\, Robert Holan won the Young Hotelier of the Year award at the HSMAI Awards Norway.[/vc_column_text][vc_row_inner][vc_column_inner][vc_btn title=”REGISTER HERE” color=”violet” size=”lg” align=”center” link=”url:https%3A%2F%2Feur.cvent.me%2FMM8Xk|target:_blank”][mk_padding_divider][vc_column_text css=”.vc_custom_1694427119283{margin-bottom: 0px !important;}”][/vc_column_text][vc_separator color=”violet” style=”shadow” border_width=”3″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657372664{margin-bottom: 0px !important;}”]SESSION 1 \nTuesday\, 3 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657412284{margin-bottom: 0px !important;}”]SESSION 2 \nTuesday\, 10 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657429511{margin-bottom: 0px !important;}”]SESSION 3 \nTuesday\, 17 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657483391{margin-bottom: 0px !important;}”]SESSION 4 \nTuesday\, 24 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657502157{margin-bottom: 0px !important;}”]SESSION 5 \nTuesday\, 31 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-leadership-development-program-2/2023-10-03/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2023/07/summer-program-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20211021T150000
DTEND;TZID=Europe/Amsterdam:20211021T170000
DTSTAMP:20211013T132417Z
CREATED:20210714T130301Z
LAST-MODIFIED:20211013T132417Z
UID:10000312-1634828400-1634835600@hsmai.eu
SUMMARY:Post Covid People Strategy – HSMAI Europe Talent Programme
DESCRIPTION:
URL:https://hsmai.eu/event/post-covid-people-strategy-hsmai-europe-talent-programme/2021-10-21/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2021/07/hsmai-talent-1-100-e1636125295173.jpg
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20211014T150000
DTEND;TZID=Europe/Amsterdam:20211014T170000
DTSTAMP:20211013T132417Z
CREATED:20210714T130301Z
LAST-MODIFIED:20211013T132417Z
UID:10000311-1634223600-1634230800@hsmai.eu
SUMMARY:Post Covid People Strategy – HSMAI Europe Talent Programme
DESCRIPTION:
URL:https://hsmai.eu/event/post-covid-people-strategy-hsmai-europe-talent-programme/2021-10-14/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2021/07/hsmai-talent-1-100-e1636125295173.jpg
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20211007T150000
DTEND;TZID=Europe/Amsterdam:20211007T170000
DTSTAMP:20211013T132417Z
CREATED:20210714T130301Z
LAST-MODIFIED:20211013T132417Z
UID:10000310-1633618800-1633626000@hsmai.eu
SUMMARY:Post Covid People Strategy – HSMAI Europe Talent Programme
DESCRIPTION:
URL:https://hsmai.eu/event/post-covid-people-strategy-hsmai-europe-talent-programme/2021-10-07/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2021/07/hsmai-talent-1-100-e1636125295173.jpg
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210930T150000
DTEND;TZID=Europe/Amsterdam:20210930T170000
DTSTAMP:20211013T132417Z
CREATED:20210714T130301Z
LAST-MODIFIED:20211013T132417Z
UID:10000309-1633014000-1633021200@hsmai.eu
SUMMARY:Post Covid People Strategy – HSMAI Europe Talent Programme
DESCRIPTION:
URL:https://hsmai.eu/event/post-covid-people-strategy-hsmai-europe-talent-programme/2021-09-30/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2021/07/hsmai-talent-1-100-e1636125295173.jpg
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210923T150000
DTEND;TZID=Europe/Amsterdam:20210923T170000
DTSTAMP:20211013T132417Z
CREATED:20210714T130301Z
LAST-MODIFIED:20211013T132417Z
UID:10000308-1632409200-1632416400@hsmai.eu
SUMMARY:Post Covid People Strategy – HSMAI Europe Talent Programme
DESCRIPTION:
URL:https://hsmai.eu/event/post-covid-people-strategy-hsmai-europe-talent-programme/2021-09-23/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2021/07/hsmai-talent-1-100-e1636125295173.jpg
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210629T140000
DTEND;TZID=Europe/Amsterdam:20210629T150000
DTSTAMP:20210514T093013Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210514T093013Z
UID:10000303-1624975200-1624978800@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:HSMAI Europe Channel\nTune in for new topics every Tuesday.
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20/2021-06-29/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210622T140000
DTEND;TZID=Europe/Amsterdam:20210622T150000
DTSTAMP:20210514T093013Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210514T093013Z
UID:10000302-1624370400-1624374000@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:HSMAI Europe Channel\nTune in for new topics every Tuesday.
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20/2021-06-22/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210615T140000
DTEND;TZID=Europe/Amsterdam:20210615T150000
DTSTAMP:20210514T093013Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210514T093013Z
UID:10000301-1623765600-1623769200@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:HSMAI Europe Channel\nTune in for new topics every Tuesday.
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20/2021-06-15/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210608T140000
DTEND;TZID=Europe/Amsterdam:20210608T150000
DTSTAMP:20210514T093013Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210514T093013Z
UID:10000300-1623160800-1623164400@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:HSMAI Europe Channel\nTune in for new topics every Tuesday.
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20/2021-06-08/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210601T140000
DTEND;TZID=Europe/Amsterdam:20210601T150000
DTSTAMP:20210514T093013Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210514T093013Z
UID:10000299-1622556000-1622559600@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:HSMAI Europe Channel\nTune in for new topics every Tuesday.
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20/2021-06-01/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210525T140000
DTEND;TZID=Europe/Amsterdam:20210525T150000
DTSTAMP:20210518T184303Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210518T184303Z
UID:10000305-1621951200-1621954800@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1621358959876{margin-bottom: 0px !important;}”]\nTomorrow starts now with HSMAI Europe\nTuesday May 25th from 2 PM – 3 PM CET (1 PM – 2 PM UK time)\nRamping up for Summer: Proven Hotel Strategies to Capture Your Domestic Market\n\n[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1621359025127{margin-bottom: 0px !important;}”]As international travel continues to prove complicated\, for the majority of hotels in Europe the domestic market will be a vital source of revenue in the coming summer months. So\, what actions can be taken today to attract local travelers and capitalize on this growing opportunity? \nIn this week’s discussion\, we’ll be chatting to Amanda Du\, Head of E-commerce at PentaHotels and taking a deep-dive into the brand’s strategy around the domestic market to understand how they are effectively welcoming more and more locals to their properties. \n\nWhat are the steps to building a powerful domestic market strategy?\nHow can you adapt your hotel’s offering and services for locals?\nWhich marketing tactics have proven to be the most effective to boost bookings?\n\nRegister today for free to join the debate. We look forward to hearing your thoughts and questions![/vc_column_text][vc_btn title=”Sign up today! ” align=”center” i_icon_fontawesome=”fas fa-ticket-alt” add_icon=”true” link=”url:https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fproven-hotel-strategies-to-capture-your-domestic-market-tickets-155848114907|target:_blank”][vc_column_text css=”.vc_custom_1621362872192{margin-bottom: 0px !important;}”]\nJoin the dialogue and meet:\n[/vc_column_text][vc_column_text css=”.vc_custom_1621363174384{margin-bottom: 0px !important;}”]Amanda Du – Head of Ecommerce at Penta Hotels \n \nAmanda Du is an experienced Digital Marketing Leader with a demonstrated expertise in driving online business and loyalty in the hospitality industry across China\, South East Asia and Europe. She is currently Head of Ecommerce at Penta Hotels and responsible for driving book direct and optimizing customer online experience.[/vc_column_text][vc_column_text css=”.vc_custom_1621363184995{margin-bottom: 0px !important;}”]Fiona Gillen – VP Marketing at The Hotels Network and Member of the HSMAI Europe Marketing & Branding Advisory Board \n \nFiona is an experienced digital marketer\, brand marketer\, content marketer and product marketer. With a career spanning more than 20 years\, primarily within the hospitality industry\, Fiona is truly passionate about hotel tech. Today\, as part of the Hotels Network Team\, she works closely with hotel brands around the world to think creatively about hotel marketing and how to personalize the online guest experience to drive more direct bookings.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1620655463440{margin-bottom: 0px !important;}”]\nIn order for you to ask questions and comment during the session\, you will have to be logged in with your Google/Youtube account.\n[/vc_column_text][vc_empty_space][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20-2021-05-25/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210519T140000
DTEND;TZID=Europe/Amsterdam:20210519T160000
DTSTAMP:20210305T084408Z
CREATED:20210118T094447Z
LAST-MODIFIED:20210305T084408Z
UID:10000285-1621432800-1621440000@hsmai.eu
SUMMARY:HSMAI Europe Brand Strategy MasterClass
DESCRIPTION:HSMAI Europe Brand Strategy MasterClass\nEvery Wednesday April 21st – May 19th\nSet the date!\nHSMAI Europe Brand Strategy MasterClass (Virtually)\nEvery Wednesday April 21st – May 19th from 2 PM – 4 PM CET\nWho needs brand strategy?\nThe short answer is everybody\, and especially now.\nThe course will introduce you to brand strategy thinking\, and help you apply it to your own brand immediately – creating your own brand platform as you go.\n\n\nBrand strategy is all about understanding the relationship people have with your brand\, so that you can strengthen it in all aspects of your business. What do people expect from the brand relationship? What is the right tone of voice for you? What are the right products or offers to introduce to the relationship?\nMake your brand a strategic asset and find ways to grow your business. Change is the only constant\, so it pays to be prepared. \n\n\n\n\nSign up a group from your business and build your brand platform together.\n\n\n\n\nThe brand strategy sessions are facilitated by Monna Nordhagen (from left) and Kirsti Rogne (from right) from Mars\, an independent brand strategy consultancy. Monna and Kirsti are the authors of Rockets and Rebels – strategy for anyone looking to build brands that move people. Both have extensive brand development experience and are often called upon to speak or teach strategy\, branding and communications. Monna is also the Chair of HSMAI Europe Marketing and Branding Advisory Board. \n\nIt is free to attend for HSMAI members. \nPress here to read more.
URL:https://hsmai.eu/event/hsmai-europe-brand-strategy-master-class/2021-05-19/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
END:VCALENDAR