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DTSTART;TZID=Europe/Amsterdam:20240419T130000
DTEND;TZID=Europe/Amsterdam:20240419T143000
DTSTAMP:20240412T102102Z
CREATED:20240206T173350Z
LAST-MODIFIED:20240412T102102Z
UID:10000391-1713531600-1713537000@hsmai.eu
SUMMARY:Spring Curate | Virtual (By Invitation Only)
DESCRIPTION:[vc_row disable_element=”yes”][vc_column][vc_column_text css=”.vc_custom_1712913575246{margin-bottom: 0px !important;}”]\n\nSpring Curate – Virtual event\nCurate is an exclusive benefit for Organizational Member companies of HSMAI. Executives from these companies have the rare and unique opportunity to discuss emerging industry trends and issues while engaging with each other in a highly interactive format. \n📅 Date: Friday April 19th\n🕒 Time: 1 PM CET – 2.30 PM CET\n📍 Location: Virtual \nTOPIC: SUPERCHARGE YOUR LOYALTY PROGRAM TO CAPTIVATE TODAY’S TRAVELLERS AND DRIVE SUBSTANTIAL REVENUE GROWTH \nModerated by: Dan Hiza\, Vice President\, Business Development – Hospitality Ancillaries at Plusgrade \nTopics: \n\nWhat role does a customer loyalty programme play in today’s environment?\nHow marketing your loyalty programme is a key in revenue strategy.\nPlaying the Loyalty game differently\n\nThe Spring Curate will be held as a virtual event and By Invitation Only. \nTarget group:  \nLeaders eager to learn about best practices for engaging existing members\, securing new members and awakening non-active members. Leaders responsible for growing and managing loyalty programs will benefit by understanding what is driving loyalty across the travel sphere. \nWhich senior management members from your corporate office might be potential delegates?\n[/vc_column_text][vc_btn title=”RSVP HERE” color=”violet” size=”lg” align=”center” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FBgAWa|target:_blank”][vc_column_text css=”.vc_custom_1711541523896{margin-bottom: 0px !important;}”]You can also reach out to us at postbox@hsmai.eu[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1712917259230{margin-bottom: 0px !important;}”]\n\n \nSUPERCHARGE YOUR LOYALTY PROGRAM TO CAPTIVATE TODAY’S TRAVELLERS AND DRIVE SUBSTANTIAL REVENUE GROWTH\n📅 Date: Friday April 19th\n🕒 Time: 1:00 PM CET – 2.30 PM CET\n📍 Location: Virtual\nCurate is an exclusive benefit for Organizational Member companies of HSMAI. Executives from these companies have the rare and unique opportunity to discuss emerging industry trends and issues while engaging with each other in a highly interactive format. \nThe Spring Curate will be held as a virtual event and By Invitation Only. \nWe will abide by HSMAI´s Antitrust Policy\, which will be shared with you as a reminder at the beginning of the session. \nTarget group:  \nLeaders eager to learn about best practices for engaging existing members\, securing new members and awakening non-active members. Leaders responsible for growing and managing loyalty programs will benefit by understanding what is driving loyalty across the travel sphere.[/vc_column_text][vc_btn title=”RSVP HERE” color=”violet” size=”lg” align=”center” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FBgAWa|target:_blank”][vc_separator][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1712912873748{margin-bottom: 0px !important;}”]1:00–1:05 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712914271716{margin-bottom: 0px !important;}”]\nWelcome\n[/vc_column_text][vc_column_text css=”.vc_custom_1712914311699{margin-bottom: 0px !important;}”] \nIngunn Hofseth\, President & CEO at HSMAI Region Europe\nA welcome to the attendees.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1712912937252{margin-bottom: 0px !important;}”]1:05–1:15 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712913892270{margin-bottom: 0px !important;}”]\nPART 1: What role does a customer loyalty programme play in today’s environment?\n[/vc_column_text][vc_column_text css=”.vc_custom_1712914633108{margin-bottom: 0px !important;}”] \nPresented by Dan Hiza\, Vice President Business Development – Hospitality Ancillaries at Plusgrade\nA data driven discussion including the latest statistics on the revenue impact of loyalty programmes.\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1712912995335{margin-bottom: 0px !important;}”]1:15–1:30 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712914187401{margin-bottom: 0px !important;}”]\nPART 2: How a thriving loyalty program can drive revenue and profitability\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1712914643667{margin-bottom: 0px !important;}”] \nPresented by Paul Rantilla\, CRO – Hospitality Ancillaries at Plusgrade\nEffective communication with your guests\, delivered at the right time and through appropriate channels\, is paramount for maximising lifetime value to your business.\n\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1712912995335{margin-bottom: 0px !important;}”]1:15–1:30 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712914652498{margin-bottom: 0px !important;}”]\nPART 3: Playing the loyalty game differently\n\nPresented by Dan Hiza\, Vice President\, Business Development – Hospitality Ancillaries at Plusgrade\nLoyalty programs must continuously adapt to allure new members\, keep existing ones engaged\, and revive dormant ones. It’s imperative to revolutionise strategies to cultivate loyal guests.\n\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1712913409931{margin-bottom: 0px !important;}”]1:45–2:10 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712914898300{margin-bottom: 0px !important;}”]\nPART 4: Brainstorming\n\nAttendees will be separated into breakout groups and brainstorm the top initiatives that will be most relevant in today’s market. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1712913193807{margin-bottom: 0px !important;}”]2:10–2:25 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712913758914{margin-bottom: 0px !important;}”]\nPART 5: Presentations from the Brainstorms\n\nEach breakout group will present their top 5 ideas from their Brainstorming session.\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1712913193807{margin-bottom: 0px !important;}”]2:10–2:25 p.m. CET[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text css=”.vc_custom_1712913768743{margin-bottom: 0px !important;}”]\nConclusion and Next Steps\nIngunn Hofseth and Dan Hiza. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”RSVP HERE” color=”violet” size=”lg” align=”center” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FBgAWa|target:_blank”][mk_divider style=”thin_solid”][vc_column_text css=”.vc_custom_1711541662949{margin-bottom: 0px !important;}”]\nAbout HSMAI Europe: \nHSMAI – Hospitality Sales and Marketing Association International – is a global organization founded in the US in 1927. HSMAI Region Europe is the European arm of the organisation. HSMAI Europe aims to be a key influencer\, pioneer and the go-to industry resource for professional development\, commercial strategies and sustainability in the hospitality\, travel and tourism industry. Visit us at www.hsmai.eu  \nAbout Plusgrade:\nPlusgrade brings happiness to travellers while driving ancillary revenue for the global travel industry. We partner with 200+ airline\, hospitality\, cruise\, passenger rail\, and financial services companies to create new\, meaningful revenue streams through incredible customer experiences. Founded in 2009\, we are headquartered in Montreal with offices in Toronto\, New York\, San Francisco\, London\, Dubai\, Tel Aviv and Singapore. \nAbout Points.com:\nAs the global leader in powering loyalty commerce\, Points has been changing the way loyalty program members get and use their points and miles for more than two decades. In 2022\, Points was acquired by Plusgrade\, the leading provider of ancillary revenue solutions for the global travel industry\, bringing two of the largest sources of ancillary revenue under one roof to create even greater impact for travel businesses worldwide.[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/spring-curate-virtual-by-invitation-only/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2024/02/1-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20231031T143000
DTEND;TZID=Europe/Oslo:20231031T160000
DTSTAMP:20230913T142135Z
CREATED:20230706T161601Z
LAST-MODIFIED:20230913T142135Z
UID:10000363-1698762600-1698768000@hsmai.eu
SUMMARY:HSMAI Europe Leadership Development Program
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”30″ font_weight=”bold” margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]HSMAI Europe Leadership Development Program[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”25″ font_weight=”bold” font_style=”italic” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Including an eBook for Personal and Professional Growth[/mk_fancy_title][vc_column_text css=”.vc_custom_1688657185818{margin-bottom: 0px !important;}”]Tools to close gaps\, reduce leakages\, identify opportunities and gain commitment across silos to win and retain your customers[/vc_column_text][vc_column_text css=”.vc_custom_1688657197159{margin-bottom: 0px !important;}”]\n\nDevelop how your team speaks the language of business outside your specialty for better results across functions.\nTo progress in their career\, wider business acumen and people skills become as vital to success\, if not more so\, than their technical know-how.\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1688657229972{margin-bottom: 0px !important;}”]WHO from your team will find this beneficial?[/vc_column_text][vc_column_text css=”.vc_custom_1688657241918{margin-bottom: 0px !important;}”]They can answer yes to the WHY´s below. You are likely to be recognised as a talent in Revenue optimization\, Commercial\, Sales\, Marketing\, Distribution or Operations. [/vc_column_text][vc_column_text css=”.vc_custom_1688657302249{margin-bottom: 0px !important;}”]WHY?[/vc_column_text][vc_column_text css=”.vc_custom_1688657282605{margin-bottom: 0px !important;}”]\n\nThe need to communicate specialist knowledge comfortably\nThe need to understand (and make clear to others) what influences business\nThe need to work more effectively across silos to pick up trends and gain commitment\nThey want to be recognised and be ready for additional leadership\nThey want to engage and communicate with empathy\nThey want to manage their development\n\nYou can choose to engage with this resource through self-study or participate in a digital program facilitated by HSMAI Europe’s executive coaches. The workshop programs span over 5 weeks\, with a weekly commitment of 1.5 hours and HSMAI Europe members can join at no cost.[/vc_column_text][vc_column_text css=”.vc_custom_1694600153989{margin-bottom: 0px !important;}”]\nThe main coach for this program is Mia Touzin Leffler\nMia is passionate about talent development\, specializing in organisational behaviour and change management. With a senior executive background\, both as an academic and in industry: as head of hospitality degrees at the University of West London and at Glion Hotel School\, Switzerland\, as a senior consultant with Disney / Europcar and as Head of Management Development & Training at Sheraton hotels\, Europe\, Middle East\, Africa and South East Asia. Mia is Education Adviser to HSMAI Europe.[/vc_column_text][vc_column_text css=”.vc_custom_1694614889858{margin-bottom: 0px !important;}”]\nCoach:\nRobert Holan is currently the General Manager at The Thief in Oslo and has studied at Cornell University in New York. He began his career as a waiter and bartender\, advancing to roles such as Head Waiter and Restaurant Manager. Robert has extensive experience as a General Manager in reputable hotel chains such as Strawberry and Radisson\, and has also gained international experience in various countries including Ireland and Slovakia. Today\, he is a driving force behind The Thief’s current success. \nRobert currently serves as the president of the Cornell Hotel Society in Norway. \nIn 2008\, Robert Holan won the Young Hotelier of the Year award at the HSMAI Awards Norway.[/vc_column_text][vc_row_inner][vc_column_inner][vc_btn title=”REGISTER HERE” color=”violet” size=”lg” align=”center” link=”url:https%3A%2F%2Feur.cvent.me%2FMM8Xk|target:_blank”][mk_padding_divider][vc_column_text css=”.vc_custom_1694427119283{margin-bottom: 0px !important;}”][/vc_column_text][vc_separator color=”violet” style=”shadow” border_width=”3″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657372664{margin-bottom: 0px !important;}”]SESSION 1 \nTuesday\, 3 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657412284{margin-bottom: 0px !important;}”]SESSION 2 \nTuesday\, 10 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657429511{margin-bottom: 0px !important;}”]SESSION 3 \nTuesday\, 17 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657483391{margin-bottom: 0px !important;}”]SESSION 4 \nTuesday\, 24 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657502157{margin-bottom: 0px !important;}”]SESSION 5 \nTuesday\, 31 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-leadership-development-program-2/2023-10-31/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2023/07/summer-program-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20231024T143000
DTEND;TZID=Europe/Oslo:20231024T160000
DTSTAMP:20230913T142135Z
CREATED:20230706T161601Z
LAST-MODIFIED:20230913T142135Z
UID:10000362-1698157800-1698163200@hsmai.eu
SUMMARY:HSMAI Europe Leadership Development Program
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”30″ font_weight=”bold” margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]HSMAI Europe Leadership Development Program[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”25″ font_weight=”bold” font_style=”italic” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Including an eBook for Personal and Professional Growth[/mk_fancy_title][vc_column_text css=”.vc_custom_1688657185818{margin-bottom: 0px !important;}”]Tools to close gaps\, reduce leakages\, identify opportunities and gain commitment across silos to win and retain your customers[/vc_column_text][vc_column_text css=”.vc_custom_1688657197159{margin-bottom: 0px !important;}”]\n\nDevelop how your team speaks the language of business outside your specialty for better results across functions.\nTo progress in their career\, wider business acumen and people skills become as vital to success\, if not more so\, than their technical know-how.\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1688657229972{margin-bottom: 0px !important;}”]WHO from your team will find this beneficial?[/vc_column_text][vc_column_text css=”.vc_custom_1688657241918{margin-bottom: 0px !important;}”]They can answer yes to the WHY´s below. You are likely to be recognised as a talent in Revenue optimization\, Commercial\, Sales\, Marketing\, Distribution or Operations. [/vc_column_text][vc_column_text css=”.vc_custom_1688657302249{margin-bottom: 0px !important;}”]WHY?[/vc_column_text][vc_column_text css=”.vc_custom_1688657282605{margin-bottom: 0px !important;}”]\n\nThe need to communicate specialist knowledge comfortably\nThe need to understand (and make clear to others) what influences business\nThe need to work more effectively across silos to pick up trends and gain commitment\nThey want to be recognised and be ready for additional leadership\nThey want to engage and communicate with empathy\nThey want to manage their development\n\nYou can choose to engage with this resource through self-study or participate in a digital program facilitated by HSMAI Europe’s executive coaches. The workshop programs span over 5 weeks\, with a weekly commitment of 1.5 hours and HSMAI Europe members can join at no cost.[/vc_column_text][vc_column_text css=”.vc_custom_1694600153989{margin-bottom: 0px !important;}”]\nThe main coach for this program is Mia Touzin Leffler\nMia is passionate about talent development\, specializing in organisational behaviour and change management. With a senior executive background\, both as an academic and in industry: as head of hospitality degrees at the University of West London and at Glion Hotel School\, Switzerland\, as a senior consultant with Disney / Europcar and as Head of Management Development & Training at Sheraton hotels\, Europe\, Middle East\, Africa and South East Asia. Mia is Education Adviser to HSMAI Europe.[/vc_column_text][vc_column_text css=”.vc_custom_1694614889858{margin-bottom: 0px !important;}”]\nCoach:\nRobert Holan is currently the General Manager at The Thief in Oslo and has studied at Cornell University in New York. He began his career as a waiter and bartender\, advancing to roles such as Head Waiter and Restaurant Manager. Robert has extensive experience as a General Manager in reputable hotel chains such as Strawberry and Radisson\, and has also gained international experience in various countries including Ireland and Slovakia. Today\, he is a driving force behind The Thief’s current success. \nRobert currently serves as the president of the Cornell Hotel Society in Norway. \nIn 2008\, Robert Holan won the Young Hotelier of the Year award at the HSMAI Awards Norway.[/vc_column_text][vc_row_inner][vc_column_inner][vc_btn title=”REGISTER HERE” color=”violet” size=”lg” align=”center” link=”url:https%3A%2F%2Feur.cvent.me%2FMM8Xk|target:_blank”][mk_padding_divider][vc_column_text css=”.vc_custom_1694427119283{margin-bottom: 0px !important;}”][/vc_column_text][vc_separator color=”violet” style=”shadow” border_width=”3″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657372664{margin-bottom: 0px !important;}”]SESSION 1 \nTuesday\, 3 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657412284{margin-bottom: 0px !important;}”]SESSION 2 \nTuesday\, 10 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657429511{margin-bottom: 0px !important;}”]SESSION 3 \nTuesday\, 17 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657483391{margin-bottom: 0px !important;}”]SESSION 4 \nTuesday\, 24 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657502157{margin-bottom: 0px !important;}”]SESSION 5 \nTuesday\, 31 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-leadership-development-program-2/2023-10-24/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2023/07/summer-program-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20231017T143000
DTEND;TZID=Europe/Oslo:20231017T160000
DTSTAMP:20230913T142135Z
CREATED:20230706T161601Z
LAST-MODIFIED:20230913T142135Z
UID:10000361-1697553000-1697558400@hsmai.eu
SUMMARY:HSMAI Europe Leadership Development Program
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”30″ font_weight=”bold” margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]HSMAI Europe Leadership Development Program[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”25″ font_weight=”bold” font_style=”italic” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Including an eBook for Personal and Professional Growth[/mk_fancy_title][vc_column_text css=”.vc_custom_1688657185818{margin-bottom: 0px !important;}”]Tools to close gaps\, reduce leakages\, identify opportunities and gain commitment across silos to win and retain your customers[/vc_column_text][vc_column_text css=”.vc_custom_1688657197159{margin-bottom: 0px !important;}”]\n\nDevelop how your team speaks the language of business outside your specialty for better results across functions.\nTo progress in their career\, wider business acumen and people skills become as vital to success\, if not more so\, than their technical know-how.\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1688657229972{margin-bottom: 0px !important;}”]WHO from your team will find this beneficial?[/vc_column_text][vc_column_text css=”.vc_custom_1688657241918{margin-bottom: 0px !important;}”]They can answer yes to the WHY´s below. You are likely to be recognised as a talent in Revenue optimization\, Commercial\, Sales\, Marketing\, Distribution or Operations. [/vc_column_text][vc_column_text css=”.vc_custom_1688657302249{margin-bottom: 0px !important;}”]WHY?[/vc_column_text][vc_column_text css=”.vc_custom_1688657282605{margin-bottom: 0px !important;}”]\n\nThe need to communicate specialist knowledge comfortably\nThe need to understand (and make clear to others) what influences business\nThe need to work more effectively across silos to pick up trends and gain commitment\nThey want to be recognised and be ready for additional leadership\nThey want to engage and communicate with empathy\nThey want to manage their development\n\nYou can choose to engage with this resource through self-study or participate in a digital program facilitated by HSMAI Europe’s executive coaches. The workshop programs span over 5 weeks\, with a weekly commitment of 1.5 hours and HSMAI Europe members can join at no cost.[/vc_column_text][vc_column_text css=”.vc_custom_1694600153989{margin-bottom: 0px !important;}”]\nThe main coach for this program is Mia Touzin Leffler\nMia is passionate about talent development\, specializing in organisational behaviour and change management. With a senior executive background\, both as an academic and in industry: as head of hospitality degrees at the University of West London and at Glion Hotel School\, Switzerland\, as a senior consultant with Disney / Europcar and as Head of Management Development & Training at Sheraton hotels\, Europe\, Middle East\, Africa and South East Asia. Mia is Education Adviser to HSMAI Europe.[/vc_column_text][vc_column_text css=”.vc_custom_1694614889858{margin-bottom: 0px !important;}”]\nCoach:\nRobert Holan is currently the General Manager at The Thief in Oslo and has studied at Cornell University in New York. He began his career as a waiter and bartender\, advancing to roles such as Head Waiter and Restaurant Manager. Robert has extensive experience as a General Manager in reputable hotel chains such as Strawberry and Radisson\, and has also gained international experience in various countries including Ireland and Slovakia. Today\, he is a driving force behind The Thief’s current success. \nRobert currently serves as the president of the Cornell Hotel Society in Norway. \nIn 2008\, Robert Holan won the Young Hotelier of the Year award at the HSMAI Awards Norway.[/vc_column_text][vc_row_inner][vc_column_inner][vc_btn title=”REGISTER HERE” color=”violet” size=”lg” align=”center” link=”url:https%3A%2F%2Feur.cvent.me%2FMM8Xk|target:_blank”][mk_padding_divider][vc_column_text css=”.vc_custom_1694427119283{margin-bottom: 0px !important;}”][/vc_column_text][vc_separator color=”violet” style=”shadow” border_width=”3″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657372664{margin-bottom: 0px !important;}”]SESSION 1 \nTuesday\, 3 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657412284{margin-bottom: 0px !important;}”]SESSION 2 \nTuesday\, 10 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657429511{margin-bottom: 0px !important;}”]SESSION 3 \nTuesday\, 17 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657483391{margin-bottom: 0px !important;}”]SESSION 4 \nTuesday\, 24 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657502157{margin-bottom: 0px !important;}”]SESSION 5 \nTuesday\, 31 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-leadership-development-program-2/2023-10-17/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2023/07/summer-program-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20231010T143000
DTEND;TZID=Europe/Oslo:20231010T160000
DTSTAMP:20230913T142135Z
CREATED:20230706T161601Z
LAST-MODIFIED:20230913T142135Z
UID:10000357-1696948200-1696953600@hsmai.eu
SUMMARY:HSMAI Europe Leadership Development Program
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”30″ font_weight=”bold” margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]HSMAI Europe Leadership Development Program[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”25″ font_weight=”bold” font_style=”italic” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Including an eBook for Personal and Professional Growth[/mk_fancy_title][vc_column_text css=”.vc_custom_1688657185818{margin-bottom: 0px !important;}”]Tools to close gaps\, reduce leakages\, identify opportunities and gain commitment across silos to win and retain your customers[/vc_column_text][vc_column_text css=”.vc_custom_1688657197159{margin-bottom: 0px !important;}”]\n\nDevelop how your team speaks the language of business outside your specialty for better results across functions.\nTo progress in their career\, wider business acumen and people skills become as vital to success\, if not more so\, than their technical know-how.\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1688657229972{margin-bottom: 0px !important;}”]WHO from your team will find this beneficial?[/vc_column_text][vc_column_text css=”.vc_custom_1688657241918{margin-bottom: 0px !important;}”]They can answer yes to the WHY´s below. You are likely to be recognised as a talent in Revenue optimization\, Commercial\, Sales\, Marketing\, Distribution or Operations. [/vc_column_text][vc_column_text css=”.vc_custom_1688657302249{margin-bottom: 0px !important;}”]WHY?[/vc_column_text][vc_column_text css=”.vc_custom_1688657282605{margin-bottom: 0px !important;}”]\n\nThe need to communicate specialist knowledge comfortably\nThe need to understand (and make clear to others) what influences business\nThe need to work more effectively across silos to pick up trends and gain commitment\nThey want to be recognised and be ready for additional leadership\nThey want to engage and communicate with empathy\nThey want to manage their development\n\nYou can choose to engage with this resource through self-study or participate in a digital program facilitated by HSMAI Europe’s executive coaches. The workshop programs span over 5 weeks\, with a weekly commitment of 1.5 hours and HSMAI Europe members can join at no cost.[/vc_column_text][vc_column_text css=”.vc_custom_1694600153989{margin-bottom: 0px !important;}”]\nThe main coach for this program is Mia Touzin Leffler\nMia is passionate about talent development\, specializing in organisational behaviour and change management. With a senior executive background\, both as an academic and in industry: as head of hospitality degrees at the University of West London and at Glion Hotel School\, Switzerland\, as a senior consultant with Disney / Europcar and as Head of Management Development & Training at Sheraton hotels\, Europe\, Middle East\, Africa and South East Asia. Mia is Education Adviser to HSMAI Europe.[/vc_column_text][vc_column_text css=”.vc_custom_1694614889858{margin-bottom: 0px !important;}”]\nCoach:\nRobert Holan is currently the General Manager at The Thief in Oslo and has studied at Cornell University in New York. He began his career as a waiter and bartender\, advancing to roles such as Head Waiter and Restaurant Manager. Robert has extensive experience as a General Manager in reputable hotel chains such as Strawberry and Radisson\, and has also gained international experience in various countries including Ireland and Slovakia. Today\, he is a driving force behind The Thief’s current success. \nRobert currently serves as the president of the Cornell Hotel Society in Norway. \nIn 2008\, Robert Holan won the Young Hotelier of the Year award at the HSMAI Awards Norway.[/vc_column_text][vc_row_inner][vc_column_inner][vc_btn title=”REGISTER HERE” color=”violet” size=”lg” align=”center” link=”url:https%3A%2F%2Feur.cvent.me%2FMM8Xk|target:_blank”][mk_padding_divider][vc_column_text css=”.vc_custom_1694427119283{margin-bottom: 0px !important;}”][/vc_column_text][vc_separator color=”violet” style=”shadow” border_width=”3″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657372664{margin-bottom: 0px !important;}”]SESSION 1 \nTuesday\, 3 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657412284{margin-bottom: 0px !important;}”]SESSION 2 \nTuesday\, 10 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657429511{margin-bottom: 0px !important;}”]SESSION 3 \nTuesday\, 17 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657483391{margin-bottom: 0px !important;}”]SESSION 4 \nTuesday\, 24 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657502157{margin-bottom: 0px !important;}”]SESSION 5 \nTuesday\, 31 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-leadership-development-program-2/2023-10-10/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2023/07/summer-program-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20231003T143000
DTEND;TZID=Europe/Oslo:20231003T160000
DTSTAMP:20230913T142135Z
CREATED:20230706T161601Z
LAST-MODIFIED:20230913T142135Z
UID:10000356-1696343400-1696348800@hsmai.eu
SUMMARY:HSMAI Europe Leadership Development Program
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”30″ font_weight=”bold” margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]HSMAI Europe Leadership Development Program[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”25″ font_weight=”bold” font_style=”italic” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Including an eBook for Personal and Professional Growth[/mk_fancy_title][vc_column_text css=”.vc_custom_1688657185818{margin-bottom: 0px !important;}”]Tools to close gaps\, reduce leakages\, identify opportunities and gain commitment across silos to win and retain your customers[/vc_column_text][vc_column_text css=”.vc_custom_1688657197159{margin-bottom: 0px !important;}”]\n\nDevelop how your team speaks the language of business outside your specialty for better results across functions.\nTo progress in their career\, wider business acumen and people skills become as vital to success\, if not more so\, than their technical know-how.\n\n[/vc_column_text][vc_column_text css=”.vc_custom_1688657229972{margin-bottom: 0px !important;}”]WHO from your team will find this beneficial?[/vc_column_text][vc_column_text css=”.vc_custom_1688657241918{margin-bottom: 0px !important;}”]They can answer yes to the WHY´s below. You are likely to be recognised as a talent in Revenue optimization\, Commercial\, Sales\, Marketing\, Distribution or Operations. [/vc_column_text][vc_column_text css=”.vc_custom_1688657302249{margin-bottom: 0px !important;}”]WHY?[/vc_column_text][vc_column_text css=”.vc_custom_1688657282605{margin-bottom: 0px !important;}”]\n\nThe need to communicate specialist knowledge comfortably\nThe need to understand (and make clear to others) what influences business\nThe need to work more effectively across silos to pick up trends and gain commitment\nThey want to be recognised and be ready for additional leadership\nThey want to engage and communicate with empathy\nThey want to manage their development\n\nYou can choose to engage with this resource through self-study or participate in a digital program facilitated by HSMAI Europe’s executive coaches. The workshop programs span over 5 weeks\, with a weekly commitment of 1.5 hours and HSMAI Europe members can join at no cost.[/vc_column_text][vc_column_text css=”.vc_custom_1694600153989{margin-bottom: 0px !important;}”]\nThe main coach for this program is Mia Touzin Leffler\nMia is passionate about talent development\, specializing in organisational behaviour and change management. With a senior executive background\, both as an academic and in industry: as head of hospitality degrees at the University of West London and at Glion Hotel School\, Switzerland\, as a senior consultant with Disney / Europcar and as Head of Management Development & Training at Sheraton hotels\, Europe\, Middle East\, Africa and South East Asia. Mia is Education Adviser to HSMAI Europe.[/vc_column_text][vc_column_text css=”.vc_custom_1694614889858{margin-bottom: 0px !important;}”]\nCoach:\nRobert Holan is currently the General Manager at The Thief in Oslo and has studied at Cornell University in New York. He began his career as a waiter and bartender\, advancing to roles such as Head Waiter and Restaurant Manager. Robert has extensive experience as a General Manager in reputable hotel chains such as Strawberry and Radisson\, and has also gained international experience in various countries including Ireland and Slovakia. Today\, he is a driving force behind The Thief’s current success. \nRobert currently serves as the president of the Cornell Hotel Society in Norway. \nIn 2008\, Robert Holan won the Young Hotelier of the Year award at the HSMAI Awards Norway.[/vc_column_text][vc_row_inner][vc_column_inner][vc_btn title=”REGISTER HERE” color=”violet” size=”lg” align=”center” link=”url:https%3A%2F%2Feur.cvent.me%2FMM8Xk|target:_blank”][mk_padding_divider][vc_column_text css=”.vc_custom_1694427119283{margin-bottom: 0px !important;}”][/vc_column_text][vc_separator color=”violet” style=”shadow” border_width=”3″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657372664{margin-bottom: 0px !important;}”]SESSION 1 \nTuesday\, 3 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657412284{margin-bottom: 0px !important;}”]SESSION 2 \nTuesday\, 10 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657429511{margin-bottom: 0px !important;}”]SESSION 3 \nTuesday\, 17 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1688657483391{margin-bottom: 0px !important;}”]SESSION 4 \nTuesday\, 24 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][vc_column_text css=”.vc_custom_1688657502157{margin-bottom: 0px !important;}”]SESSION 5 \nTuesday\, 31 October 2023\n2.30PM (CET) / 1.30PM (BST)[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-leadership-development-program-2/2023-10-03/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://hsmai.eu/wp-content/uploads/sites/15/2023/07/summer-program-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20211021T150000
DTEND;TZID=Europe/Amsterdam:20211021T170000
DTSTAMP:20211013T132417Z
CREATED:20210714T130301Z
LAST-MODIFIED:20211013T132417Z
UID:10000312-1634828400-1634835600@hsmai.eu
SUMMARY:Post Covid People Strategy – HSMAI Europe Talent Programme
DESCRIPTION:
URL:https://hsmai.eu/event/post-covid-people-strategy-hsmai-europe-talent-programme/2021-10-21/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2021/07/hsmai-talent-1-100-e1636125295173.jpg
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20211014T150000
DTEND;TZID=Europe/Amsterdam:20211014T170000
DTSTAMP:20211013T132417Z
CREATED:20210714T130301Z
LAST-MODIFIED:20211013T132417Z
UID:10000311-1634223600-1634230800@hsmai.eu
SUMMARY:Post Covid People Strategy – HSMAI Europe Talent Programme
DESCRIPTION:
URL:https://hsmai.eu/event/post-covid-people-strategy-hsmai-europe-talent-programme/2021-10-14/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2021/07/hsmai-talent-1-100-e1636125295173.jpg
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20211007T150000
DTEND;TZID=Europe/Amsterdam:20211007T170000
DTSTAMP:20211013T132417Z
CREATED:20210714T130301Z
LAST-MODIFIED:20211013T132417Z
UID:10000310-1633618800-1633626000@hsmai.eu
SUMMARY:Post Covid People Strategy – HSMAI Europe Talent Programme
DESCRIPTION:
URL:https://hsmai.eu/event/post-covid-people-strategy-hsmai-europe-talent-programme/2021-10-07/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2021/07/hsmai-talent-1-100-e1636125295173.jpg
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210930T150000
DTEND;TZID=Europe/Amsterdam:20210930T170000
DTSTAMP:20211013T132417Z
CREATED:20210714T130301Z
LAST-MODIFIED:20211013T132417Z
UID:10000309-1633014000-1633021200@hsmai.eu
SUMMARY:Post Covid People Strategy – HSMAI Europe Talent Programme
DESCRIPTION:
URL:https://hsmai.eu/event/post-covid-people-strategy-hsmai-europe-talent-programme/2021-09-30/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2021/07/hsmai-talent-1-100-e1636125295173.jpg
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210923T150000
DTEND;TZID=Europe/Amsterdam:20210923T170000
DTSTAMP:20211013T132417Z
CREATED:20210714T130301Z
LAST-MODIFIED:20211013T132417Z
UID:10000308-1632409200-1632416400@hsmai.eu
SUMMARY:Post Covid People Strategy – HSMAI Europe Talent Programme
DESCRIPTION:
URL:https://hsmai.eu/event/post-covid-people-strategy-hsmai-europe-talent-programme/2021-09-23/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://hsmai.eu/wp-content/uploads/sites/15/2021/07/hsmai-talent-1-100-e1636125295173.jpg
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210629T140000
DTEND;TZID=Europe/Amsterdam:20210629T150000
DTSTAMP:20210514T093013Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210514T093013Z
UID:10000303-1624975200-1624978800@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:HSMAI Europe Channel\nTune in for new topics every Tuesday.
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20/2021-06-29/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210622T140000
DTEND;TZID=Europe/Amsterdam:20210622T150000
DTSTAMP:20210514T093013Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210514T093013Z
UID:10000302-1624370400-1624374000@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:HSMAI Europe Channel\nTune in for new topics every Tuesday.
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20/2021-06-22/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210615T140000
DTEND;TZID=Europe/Amsterdam:20210615T150000
DTSTAMP:20210514T093013Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210514T093013Z
UID:10000301-1623765600-1623769200@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:HSMAI Europe Channel\nTune in for new topics every Tuesday.
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20/2021-06-15/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210608T140000
DTEND;TZID=Europe/Amsterdam:20210608T150000
DTSTAMP:20210514T093013Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210514T093013Z
UID:10000300-1623160800-1623164400@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:HSMAI Europe Channel\nTune in for new topics every Tuesday.
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20/2021-06-08/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210601T140000
DTEND;TZID=Europe/Amsterdam:20210601T150000
DTSTAMP:20210514T093013Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210514T093013Z
UID:10000299-1622556000-1622559600@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:HSMAI Europe Channel\nTune in for new topics every Tuesday.
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20/2021-06-01/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210525T140000
DTEND;TZID=Europe/Amsterdam:20210525T150000
DTSTAMP:20210518T184303Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210518T184303Z
UID:10000305-1621951200-1621954800@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1621358959876{margin-bottom: 0px !important;}”]\nTomorrow starts now with HSMAI Europe\nTuesday May 25th from 2 PM – 3 PM CET (1 PM – 2 PM UK time)\nRamping up for Summer: Proven Hotel Strategies to Capture Your Domestic Market\n\n[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1621359025127{margin-bottom: 0px !important;}”]As international travel continues to prove complicated\, for the majority of hotels in Europe the domestic market will be a vital source of revenue in the coming summer months. So\, what actions can be taken today to attract local travelers and capitalize on this growing opportunity? \nIn this week’s discussion\, we’ll be chatting to Amanda Du\, Head of E-commerce at PentaHotels and taking a deep-dive into the brand’s strategy around the domestic market to understand how they are effectively welcoming more and more locals to their properties. \n\nWhat are the steps to building a powerful domestic market strategy?\nHow can you adapt your hotel’s offering and services for locals?\nWhich marketing tactics have proven to be the most effective to boost bookings?\n\nRegister today for free to join the debate. We look forward to hearing your thoughts and questions![/vc_column_text][vc_btn title=”Sign up today! ” align=”center” i_icon_fontawesome=”fas fa-ticket-alt” add_icon=”true” link=”url:https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fproven-hotel-strategies-to-capture-your-domestic-market-tickets-155848114907|target:_blank”][vc_column_text css=”.vc_custom_1621362872192{margin-bottom: 0px !important;}”]\nJoin the dialogue and meet:\n[/vc_column_text][vc_column_text css=”.vc_custom_1621363174384{margin-bottom: 0px !important;}”]Amanda Du – Head of Ecommerce at Penta Hotels \n \nAmanda Du is an experienced Digital Marketing Leader with a demonstrated expertise in driving online business and loyalty in the hospitality industry across China\, South East Asia and Europe. She is currently Head of Ecommerce at Penta Hotels and responsible for driving book direct and optimizing customer online experience.[/vc_column_text][vc_column_text css=”.vc_custom_1621363184995{margin-bottom: 0px !important;}”]Fiona Gillen – VP Marketing at The Hotels Network and Member of the HSMAI Europe Marketing & Branding Advisory Board \n \nFiona is an experienced digital marketer\, brand marketer\, content marketer and product marketer. With a career spanning more than 20 years\, primarily within the hospitality industry\, Fiona is truly passionate about hotel tech. Today\, as part of the Hotels Network Team\, she works closely with hotel brands around the world to think creatively about hotel marketing and how to personalize the online guest experience to drive more direct bookings.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1620655463440{margin-bottom: 0px !important;}”]\nIn order for you to ask questions and comment during the session\, you will have to be logged in with your Google/Youtube account.\n[/vc_column_text][vc_empty_space][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20-2021-05-25/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210519T140000
DTEND;TZID=Europe/Amsterdam:20210519T160000
DTSTAMP:20210305T084408Z
CREATED:20210118T094447Z
LAST-MODIFIED:20210305T084408Z
UID:10000285-1621432800-1621440000@hsmai.eu
SUMMARY:HSMAI Europe Brand Strategy MasterClass
DESCRIPTION:HSMAI Europe Brand Strategy MasterClass\nEvery Wednesday April 21st – May 19th\nSet the date!\nHSMAI Europe Brand Strategy MasterClass (Virtually)\nEvery Wednesday April 21st – May 19th from 2 PM – 4 PM CET\nWho needs brand strategy?\nThe short answer is everybody\, and especially now.\nThe course will introduce you to brand strategy thinking\, and help you apply it to your own brand immediately – creating your own brand platform as you go.\n\n\nBrand strategy is all about understanding the relationship people have with your brand\, so that you can strengthen it in all aspects of your business. What do people expect from the brand relationship? What is the right tone of voice for you? What are the right products or offers to introduce to the relationship?\nMake your brand a strategic asset and find ways to grow your business. Change is the only constant\, so it pays to be prepared. \n\n\n\n\nSign up a group from your business and build your brand platform together.\n\n\n\n\nThe brand strategy sessions are facilitated by Monna Nordhagen (from left) and Kirsti Rogne (from right) from Mars\, an independent brand strategy consultancy. Monna and Kirsti are the authors of Rockets and Rebels – strategy for anyone looking to build brands that move people. Both have extensive brand development experience and are often called upon to speak or teach strategy\, branding and communications. Monna is also the Chair of HSMAI Europe Marketing and Branding Advisory Board. \n\nIt is free to attend for HSMAI members. \nPress here to read more.
URL:https://hsmai.eu/event/hsmai-europe-brand-strategy-master-class/2021-05-19/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210518T140000
DTEND;TZID=Europe/Amsterdam:20210518T150000
DTSTAMP:20210514T125445Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210514T125445Z
UID:10000304-1621346400-1621350000@hsmai.eu
SUMMARY:How digital transformation is driving the digital customer experience
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1620981080777{margin-bottom: 0px !important;}”]\nTomorrow starts now with HSMAI Europe\nTuesday May 18th 2 PM – 3 PM CET (1 PM – 2 PM UK time)\nHow digital transformation is driving the digital customer experience\n\n[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1620654681754{margin-bottom: 0px !important;}”]\nJoin the dialogue and meet:\n[/vc_column_text][vc_column_text css=”.vc_custom_1620980631997{margin-bottom: 0px !important;}”]Remy Merckx – Travel Industry\, Digital Expert \n \nRemy is the Former Senior Vice President | Global Digital & Marketing at Radisson Hotel Group\, with more than 25 years of travel industry\, digital\, distribution\, marketing and branding knowledge and experiences. He is driven by results\, business development and customer first competencies. [/vc_column_text][vc_column_text css=”.vc_custom_1620980901838{margin-bottom: 0px !important;}”]Loren Gray – Founder & CEO at Hospitality Digital Marketing and a past chair of the Digital Marketing Council of HSMAI America \n \nLoren Gray is the Founder and CEO of Hospitality Digital Marketing Inc.\, a full service consulting firm assisting businesses operating in the hospitality space. Services range from advanced marketing and revenue strategies\, to facilitating product and software services development to market to the hospitality industry. Domestic and International Clients range from property level\, to portfolio based brand\, and independent ownerships.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1620655463440{margin-bottom: 0px !important;}”]\nIn order for you to ask questions and comment during the session\, you will have to be logged in with your Google/Youtube account.\n[/vc_column_text][vc_empty_space][vc_btn title=”Sign up today! It is free to attend” align=”center” i_icon_fontawesome=”fas fa-ticket-alt” add_icon=”true” link=”url:https%3A%2F%2Fwww.eventbrite.co.uk%2Fe%2Fhow-digital-transformation-is-driving-the-digital-customer-experience-tickets-154805115267|target:_blank”][/vc_column][/vc_row]
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20-2021-05-18/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210512T140000
DTEND;TZID=Europe/Amsterdam:20210512T160000
DTSTAMP:20210305T084408Z
CREATED:20210118T094447Z
LAST-MODIFIED:20210305T084408Z
UID:10000284-1620828000-1620835200@hsmai.eu
SUMMARY:HSMAI Europe Brand Strategy MasterClass
DESCRIPTION:HSMAI Europe Brand Strategy MasterClass\nEvery Wednesday April 21st – May 19th\nSet the date!\nHSMAI Europe Brand Strategy MasterClass (Virtually)\nEvery Wednesday April 21st – May 19th from 2 PM – 4 PM CET\nWho needs brand strategy?\nThe short answer is everybody\, and especially now.\nThe course will introduce you to brand strategy thinking\, and help you apply it to your own brand immediately – creating your own brand platform as you go.\n\n\nBrand strategy is all about understanding the relationship people have with your brand\, so that you can strengthen it in all aspects of your business. What do people expect from the brand relationship? What is the right tone of voice for you? What are the right products or offers to introduce to the relationship?\nMake your brand a strategic asset and find ways to grow your business. Change is the only constant\, so it pays to be prepared. \n\n\n\n\nSign up a group from your business and build your brand platform together.\n\n\n\n\nThe brand strategy sessions are facilitated by Monna Nordhagen (from left) and Kirsti Rogne (from right) from Mars\, an independent brand strategy consultancy. Monna and Kirsti are the authors of Rockets and Rebels – strategy for anyone looking to build brands that move people. Both have extensive brand development experience and are often called upon to speak or teach strategy\, branding and communications. Monna is also the Chair of HSMAI Europe Marketing and Branding Advisory Board. \n\nIt is free to attend for HSMAI members. \nPress here to read more.
URL:https://hsmai.eu/event/hsmai-europe-brand-strategy-master-class/2021-05-12/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210511T170000
DTEND;TZID=Europe/Amsterdam:20210511T183000
DTSTAMP:20210507T144429Z
CREATED:20210204T130718Z
LAST-MODIFIED:20210507T144429Z
UID:10000216-1620752400-1620757800@hsmai.eu
SUMMARY:Global HSMAI Curate
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1620398651860{margin-bottom: 0px !important;}”] \nSpring 2021\nGLOBAL CURATE: Defining Success in the New Market \nVirtual \nTuesday\, May 11\, 2021 — 5 p.m.–6:15 p.m. CET \nCurate is an exclusive benefits for Organizational Member companies of HSMAI. Executives from these companies have the rare and unique opportunity to discuss emerging industry trends and issues while engaging with each other in a highly interactive format. The forum is also unique in that it provides an opportunities for sales\, marketing and revenue management executives across a wide array of companies to discuss the implications of these trends across each discipline.[/vc_column_text][mk_divider][mk_button dimension=”two” corner_style=”rounded” size=”large” url=”https://hsmai.eu/2021/04/22/hsmai-curate-an-executive-insights-forum/” align=”center” fullwidth=”true” bg_color=”#663399″]Read more[/mk_button][/vc_column][/vc_row]
URL:https://hsmai.eu/event/global-hsmai-curate/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210511T140000
DTEND;TZID=Europe/Amsterdam:20210511T150000
DTSTAMP:20210514T093013Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210514T093013Z
UID:10000298-1620741600-1620745200@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:HSMAI Europe Channel\nTune in for new topics every Tuesday.
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20/2021-05-11/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210506T100000
DTEND;TZID=Europe/Amsterdam:20210506T150000
DTSTAMP:20210423T081306Z
CREATED:20210204T104624Z
LAST-MODIFIED:20210423T081306Z
UID:10000214-1620295200-1620313200@hsmai.eu
SUMMARY:HSMAI Europe Sales Leader Forum
DESCRIPTION:Virtual\nThursday May 6th 2021\n  \nThe first HSMAI Europe Sales Leader Forum took place at The Savoy Hotel in London in 2020 as a unique and new event. It advances the sales discipline by elevating the knowledge and skills of off-property sales leaders in regards to important trends\, critical insights\, best practice\, and what this all means for leading sales teams in today’s landscape. \nNow we are back! Virtually this time \nPress here to sign up\nHSMAI Europe members can attend the whole day without any cost. \nWho should attend? \n\nSales professionals from Brands\, Management Companies and Independent hotels and resorts who are leading teams and impacting front-line sellers – from corporate leaders who support on-property teams to regional DOS who oversee multiple properties\nNational & Global Sales Director\nStrategic Account Director\nKey Account Director\nArea Director\nRegional Director of Sales
URL:https://hsmai.eu/event/hsmai-sales-leader-forum/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210505T140000
DTEND;TZID=Europe/Amsterdam:20210505T160000
DTSTAMP:20210305T084408Z
CREATED:20210118T094447Z
LAST-MODIFIED:20210305T084408Z
UID:10000283-1620223200-1620230400@hsmai.eu
SUMMARY:HSMAI Europe Brand Strategy MasterClass
DESCRIPTION:HSMAI Europe Brand Strategy MasterClass\nEvery Wednesday April 21st – May 19th\nSet the date!\nHSMAI Europe Brand Strategy MasterClass (Virtually)\nEvery Wednesday April 21st – May 19th from 2 PM – 4 PM CET\nWho needs brand strategy?\nThe short answer is everybody\, and especially now.\nThe course will introduce you to brand strategy thinking\, and help you apply it to your own brand immediately – creating your own brand platform as you go.\n\n\nBrand strategy is all about understanding the relationship people have with your brand\, so that you can strengthen it in all aspects of your business. What do people expect from the brand relationship? What is the right tone of voice for you? What are the right products or offers to introduce to the relationship?\nMake your brand a strategic asset and find ways to grow your business. Change is the only constant\, so it pays to be prepared. \n\n\n\n\nSign up a group from your business and build your brand platform together.\n\n\n\n\nThe brand strategy sessions are facilitated by Monna Nordhagen (from left) and Kirsti Rogne (from right) from Mars\, an independent brand strategy consultancy. Monna and Kirsti are the authors of Rockets and Rebels – strategy for anyone looking to build brands that move people. Both have extensive brand development experience and are often called upon to speak or teach strategy\, branding and communications. Monna is also the Chair of HSMAI Europe Marketing and Branding Advisory Board. \n\nIt is free to attend for HSMAI members. \nPress here to read more.
URL:https://hsmai.eu/event/hsmai-europe-brand-strategy-master-class/2021-05-05/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210504T140000
DTEND;TZID=Europe/Amsterdam:20210504T150000
DTSTAMP:20210514T093013Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210514T093013Z
UID:10000297-1620136800-1620140400@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:HSMAI Europe Channel\nTune in for new topics every Tuesday.
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20/2021-05-04/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210429T110000
DTEND;TZID=Europe/Amsterdam:20210429T123000
DTSTAMP:20210309T103008Z
CREATED:20210301T131337Z
LAST-MODIFIED:20210309T103008Z
UID:10000228-1619694000-1619699400@hsmai.eu
SUMMARY:#IamRemarkable - HSMAI Europe Workshop
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1615285803092{margin-bottom: 0px !important;}”] \n#IamRemarkable strives to empower women and other underrepresented groups to speak openly about their accomplishments in the workplace and beyond\, thereby breaking modesty norms and glass ceilings. \nIn collaboration with Google. \nFree for HSMAI members. Press here to read more.[/vc_column_text][/vc_column][/vc_row]
URL:https://hsmai.eu/event/iamremarkable-hsmai-europe-workshop/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210428T140000
DTEND;TZID=Europe/Amsterdam:20210428T160000
DTSTAMP:20210305T084408Z
CREATED:20210118T094447Z
LAST-MODIFIED:20210305T084408Z
UID:10000282-1619618400-1619625600@hsmai.eu
SUMMARY:HSMAI Europe Brand Strategy MasterClass
DESCRIPTION:HSMAI Europe Brand Strategy MasterClass\nEvery Wednesday April 21st – May 19th\nSet the date!\nHSMAI Europe Brand Strategy MasterClass (Virtually)\nEvery Wednesday April 21st – May 19th from 2 PM – 4 PM CET\nWho needs brand strategy?\nThe short answer is everybody\, and especially now.\nThe course will introduce you to brand strategy thinking\, and help you apply it to your own brand immediately – creating your own brand platform as you go.\n\n\nBrand strategy is all about understanding the relationship people have with your brand\, so that you can strengthen it in all aspects of your business. What do people expect from the brand relationship? What is the right tone of voice for you? What are the right products or offers to introduce to the relationship?\nMake your brand a strategic asset and find ways to grow your business. Change is the only constant\, so it pays to be prepared. \n\n\n\n\nSign up a group from your business and build your brand platform together.\n\n\n\n\nThe brand strategy sessions are facilitated by Monna Nordhagen (from left) and Kirsti Rogne (from right) from Mars\, an independent brand strategy consultancy. Monna and Kirsti are the authors of Rockets and Rebels – strategy for anyone looking to build brands that move people. Both have extensive brand development experience and are often called upon to speak or teach strategy\, branding and communications. Monna is also the Chair of HSMAI Europe Marketing and Branding Advisory Board. \n\nIt is free to attend for HSMAI members. \nPress here to read more.
URL:https://hsmai.eu/event/hsmai-europe-brand-strategy-master-class/2021-04-28/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210427T140000
DTEND;TZID=Europe/Amsterdam:20210427T150000
DTSTAMP:20210514T093013Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210514T093013Z
UID:10000296-1619532000-1619535600@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:HSMAI Europe Channel\nTune in for new topics every Tuesday.
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20/2021-04-27/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210421T140000
DTEND;TZID=Europe/Amsterdam:20210421T160000
DTSTAMP:20210305T084408Z
CREATED:20210118T094447Z
LAST-MODIFIED:20210305T084408Z
UID:10000281-1619013600-1619020800@hsmai.eu
SUMMARY:HSMAI Europe Brand Strategy MasterClass
DESCRIPTION:HSMAI Europe Brand Strategy MasterClass\nEvery Wednesday April 21st – May 19th\nSet the date!\nHSMAI Europe Brand Strategy MasterClass (Virtually)\nEvery Wednesday April 21st – May 19th from 2 PM – 4 PM CET\nWho needs brand strategy?\nThe short answer is everybody\, and especially now.\nThe course will introduce you to brand strategy thinking\, and help you apply it to your own brand immediately – creating your own brand platform as you go.\n\n\nBrand strategy is all about understanding the relationship people have with your brand\, so that you can strengthen it in all aspects of your business. What do people expect from the brand relationship? What is the right tone of voice for you? What are the right products or offers to introduce to the relationship?\nMake your brand a strategic asset and find ways to grow your business. Change is the only constant\, so it pays to be prepared. \n\n\n\n\nSign up a group from your business and build your brand platform together.\n\n\n\n\nThe brand strategy sessions are facilitated by Monna Nordhagen (from left) and Kirsti Rogne (from right) from Mars\, an independent brand strategy consultancy. Monna and Kirsti are the authors of Rockets and Rebels – strategy for anyone looking to build brands that move people. Both have extensive brand development experience and are often called upon to speak or teach strategy\, branding and communications. Monna is also the Chair of HSMAI Europe Marketing and Branding Advisory Board. \n\nIt is free to attend for HSMAI members. \nPress here to read more.
URL:https://hsmai.eu/event/hsmai-europe-brand-strategy-master-class/2021-04-21/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210420T140000
DTEND;TZID=Europe/Amsterdam:20210420T150000
DTSTAMP:20210514T093013Z
CREATED:20210311T102650Z
LAST-MODIFIED:20210514T093013Z
UID:10000295-1618927200-1618930800@hsmai.eu
SUMMARY:Tomorrow starts now with HSMAI Europe
DESCRIPTION:HSMAI Europe Channel\nTune in for new topics every Tuesday.
URL:https://hsmai.eu/event/hsmai-europe-channel-2021-04-20/2021-04-20/
LOCATION:Virtual
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
END:VCALENDAR