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News

Monthly Archive for: "December, 2010"
 First European HSMAI Advisory Board meeting – ever

First European HSMAI Advisory Board meeting – ever

December 15, 2010

LONDON UK Last Thursday saw the first ever meeting in the recently established European Advisory Board. Thanks to our good partners the meeting was held at one of the best […]

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     HSMAI Ireland Chapter hear Revenue Management boosting tips

    HSMAI Ireland Chapter hear Revenue Management boosting tips

    December 2, 2010

    DUBLIN IrelandThe Irish hotel market has been one of the most challenged in Europe with heavy discounting being the order of the day. To help recalibrate the industry to be […]

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       Unique college hotel training

      Unique college hotel training

      December 1, 2010

      ALTA NorwayTen students at the University College of Finnmark Norway’s northernmost county have received a head start in the job hunting queue upon completing training in the professional [...]

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        Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

        In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

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        Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

        3 ways to make more strategic use of your brand

        How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

        monna-nordhagen

        Monna Nordhagen, Partner and strategy advisor, Mars

        What characterizes the best sales teams?

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        Remi Morken, CCO, SalesScreen

        Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

        0-28

        John Gallagher, Sales Director, Duetto

        How to sell when customers do not know they need you?

        Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

        0-23

        Benjamin Devisme, VP Sales, Quicktext

        Real time pricing

        As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

        • What is the difference from being a Revenue Manager today compared to 10 years ago?
          • Does the skillset of an RM differ – if so; in what way?
        • What does Real Time Price Optimization mean?
        • What gains (and risks?) come with real time price optimization?
        • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
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        Alexander Edström, CEO, Atomize

        Expansion of revenue management capabilities

        damiano-zennaro

        Damiano Zennaro, Global Director of Advisory services at IDeaS

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        Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

        Customer Centricity

        About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

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        Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

        Being a General Manager and Leading a team of strong performers

        0-7

        Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

        Retention strategies for Sales professional that works’

        Anant Vithlani

        Anant Vithlani, Vice President Sales, Nordic Choice Hotels

        Storytelling that works

        Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

        0-13

        Christian Braathen, Client Director, Scandinavian Design Group

        Commercial Technology Strategy

        What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

        0-11

        Julie Grieve, Founder and CEO, Criton

        Close the gap between revenue optimization & digital marketing

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        Finnbar Cornwall, Senior Industry Head Travel at Google UK

        Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

        MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

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        Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

        Navigating the changing hotel distribution landscape

        Insights to improve competitiveness in an increasingly volatile environment

        0-10

        Michael Mernagh, Head of Sales EMEA, OTA Insight

        Using Technology to Deliver a Personalized Guest Experience

        0-8

        Michael De Jongh, Chief Commercial Officer, Avvio

        Coaching a team for strategic selling

        0-6

        Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

        Intermediaries: Should they be managed like a key account?

        0-13

        Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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