HSMAI Region Europe will be in Berlin for the CRME certification on Tuesday October 23rd HSMAI Region Europe will host an interactive Revenue Management workshop, after which the participants will complete...
Accommodation London September 2018
Below you will find our accommodation for our activities in London in September 2018 Pre Workshop Certification- Winning for Customers- The Service Pledge, September 10th-12th at Chesterfield Mayfair Hotel HSMAI...
Welcome to the HSMAI Day London Chesterfield Mayfair Hotel Friday 14 September from from 08:30-17:00 The HSMAI Day take place at wonderful Chesterfield Mayfair Hotel in London. A full-day conference...
Leading Culture Destination Awards (LCDA)
The nominations are due by end of June and the actual awards are taking place 28th of September in London. LCD Awards, in partnership with The New York Times, celebrate...
An excellent service experience
Yesterday evening I travelled with SAS on a business trip from Stockholm to Palma de Mallorca. Customer service interest me a great deal and also how various organizations handle...
HSMAI Profile: Eric O’Halleran
Eric O’Halleran Freelance Training Professional Executive coach, HSMAI Region Europe Eric lives in London. He is an experienced and successful trainer bringing in many years of experience in dealing with customers and...
HSMAI Profile: Martin Andersen
Martin Andersen Commercial Director Amerikalinje Martin Andersen has recently been hired as Commercial Director at Amerikalinjen, Oslo's new luxury boutique hotel. Opening in March of 2019, the old Norwegian American Line building...
Since more than fifteen years Heuvelman sound & vision has been a valuable partner of HSMAI and we are very happy and proud to be working together with them for...
You may now certify internal Service Pledge Executive Coaches
HSMAI is up close with international trends, and aware that future winners are those who are prepared to take the customer experience seriously. Insight into all stages of the...
HSMAI Region Europe and Customer Alliance forge alliance
HSMAI (Hospitality Sales & Marketing Association International) Region Europe has entered into a strategic partnership with the German company Customer Alliance, based on the Service Pledge program currently rolled...
