Meet Tünde Esztári

This month, we’re excited to spotlight Tünde Esztári, a 22-year-old student from Hungary, currently pursuing her Hotel Management Bachelor’s degree at Breda University of Applied Sciences. She is also enrolled in a Pre-master program in Strategic Business and Marketing, with her graduation planned for July 2024.

Q:  Why did you choose to study Hospitality Management?

To make people’s day memorable and unique. Stemming from my personality, I love helping others and making them happy. Therefore, I knew I would like to study something that focuses on people. Luckily, I have traveled a lot since my childhood so I could get a grasp on the world of hospitality through a guest’s eye. Each trip made me bring positive experiences and stories home when thinking of the cozy physical atmosphere, culinary experiences, or warm interaction with employees. Seeing the captivating environment and the human-centric approach and mentality there, made me decide to study hospitality management.

Q:  Why are you passionate about hospitality? What makes this industry unique?

Helping people and making their day special. By doing that, guests can forget the hustle of their daily routines and focus on themselves by truly enjoying their time away from home. They can spend some quality time with their loved ones or themselves by fully regenerating through their stay. Making guests’ lives better and more balanced is something that fills me with warm fuzzies. I feel the industry can transform people positively from physical, mental, and emotional aspects, which is one of its unique features and my favorite part about the industry.

Q: What are the biggest challenges as a student in hospitality?

As far as I’m concerned, one of the biggest challenges in the hospitality industry as a student is the quick adaptation process to the dynamics of the work environment. Since everything is fast-paced, and there are high-pressure situations, sometimes students are thrown at the deep end, which may cause difficulties at the beginning.

Q: The hospitality industry faces the challenge of attracting and retaining talent.

The challenges of attracting and retaining talent may fall behind several reasons. The unpredictability of working conditions; changing motivational factors that are not aligned with company motives; not spending decent time on training; lack of appreciation; lack of personal and professional development; and not paying enough attention to all employees. Therefore, I believe companies need to make a shift to a sustainable way of
approach and mentality for their employees. They should also set up a strategy plan to tackle the challenges and maximize the fulfillment of the attraction and retention of talents. For instance, employee-friendly conditions should be incorporated that are aligned with working hours, wages, transparency, appreciation, and personal and professional growth just a few to mention.

Q: Why did you decide to join the HSMAI Europe Student Council?

I think the HSMAI Europe Student Council is a great place to connect students with industry professionals. Starting interesting discussions, sharing ideas, and learning from each other can positively influence both students and leaders in the industry. The council creates a supportive environment for students to build their network and let their wings try on their early careers in the hospitality industry.

Q: How is the HSMAI Europe Student Council helping your studies/students?

Being a member of the council broadened my horizons in the field of hospitality. Moreover, I have the chance to work and interact with inspiring students from different educational institutions. This allows me to see different perspectives, gain knowledge, and acquire skills, all contributing to my personal and professional development.

Q: What is your dream job when you graduate?

I would like to take responsibility and part in fostering sustainable development in the industry. We are living in such a status quo, which alerts everyone to take action and do good for the planet and people. The industry is currently shifting toward a greener approach and mentality, which needs to be accelerated and supported. Hence, I would like to work toward achieving sustainable and regenerative hospitality, which
ensures the protection of natural and social ecosystems, that ultimately leave a lasting impact for everyone.