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  • About
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News

Monthly Archive for: "June, 2009"
 Polish growth is slowing down

Polish growth is slowing down

June 22, 2009

‘_ But still above zero. According to the data from the Main Statistical Office Polish economy is still growing and is one of very few green spots on the map […]

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     Barcelí_ chief sees dismal summer

    Barcelí_ chief sees dismal summer

    June 21, 2009

    MADRID Spain’s tourist outlook for the summer is dismal with sales dropping between five and ten percent as vacationers cut back on spending and the length of hotel stays predicted […]

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       Belfast’s RevPAR strong

      Belfast’s RevPAR strong

      June 21, 2009

      LONDON Data from STR Global the leading provider of market information to the world’s hotel industry shows the decline of the Belfast hotel market being offset by surprisingly competitive [...]

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         Supersonic travel may return

        Supersonic travel may return

        June 21, 2009

        (CNN) — Raoul Felder still remembers stepping off the Concorde without a trace of jet lag after it whisked him across the Atlantic at twice the speed of sound and […]

        Read More 0
           Lutyens opens in Fleet St.

          Lutyens opens in Fleet St.

          June 21, 2009

          Terence Conran is hoping to lure journalists back to Fleet Street with the opening of his latest venture with Prescott & Partners – a French restaurant and bar called Lutyens. […]

          Read More 0
             Avis HSMAI alliance for better service

            Avis HSMAI alliance for better service

            June 10, 2009

            Avis Norway and HSMAI Chapter Norway have signed an agreement aimed at improving service in Norwegian corporations. The agreement initially to last for a year will give Avis access to […]

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               Joint venture from HSMAI Norway and Norway Trade Fairs

              Joint venture from HSMAI Norway and Norway Trade Fairs

              June 9, 2009

              The Norway Trade Fairs foundation and HSMAI Chapter Norway have competed with the Norway International Travel and Meeting Fair B2B and The Meeting Exchange. As of now the two join […]

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                What characterizes the best sales teams?

                0-29

                Remi Morken, CCO, SalesScreen

                How to sell when customers do not know they need you?

                Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                0-23

                Benjamin Devisme, VP Sales, Quicktext

                Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                0-28

                John Gallagher, Sales Director, Duetto

                Real time pricing

                As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                • What is the difference from being a Revenue Manager today compared to 10 years ago?
                  • Does the skillset of an RM differ – if so; in what way?
                • What does Real Time Price Optimization mean?
                • What gains (and risks?) come with real time price optimization?
                • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                atomized2

                Alexander Edström, CEO, Atomize

                Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                head-shot

                Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                Storytelling that works

                Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                0-13

                Christian Braathen, Client Director, Scandinavian Design Group

                Commercial Technology Strategy

                What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                0-11

                Julie Grieve, Founder and CEO, Criton

                Close the gap between revenue optimization & digital marketing

                finnbar-colour-headshot

                Finnbar Cornwall, Senior Industry Head Travel at Google UK

                Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

                eb-new-pic

                Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                Navigating the changing hotel distribution landscape

                Insights to improve competitiveness in an increasingly volatile environment

                0-10

                Michael Mernagh, Head of Sales EMEA, OTA Insight

                Customer Centricity

                About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                0-9

                Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                3 ways to make more strategic use of your brand

                How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                monna-nordhagen

                Monna Nordhagen, Partner and strategy advisor, Mars

                Using Technology to Deliver a Personalized Guest Experience

                0-8

                Michael De Jongh, Chief Commercial Officer, Avvio

                Being a General Manager and Leading a team of strong performers

                0-7

                Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                Coaching a team for strategic selling

                0-6

                Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                Expansion of revenue management capabilities

                damiano-zennaro

                Damiano Zennaro, Global Director of Advisory services at IDeaS

                dsc_0045

                Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                Retention strategies for Sales professional that works’

                Anant Vithlani

                Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                Intermediaries: Should they be managed like a key account?

                0-13

                Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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                This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

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                663399

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