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News

Monthly Archive for: "September, 2015"
 HSMAI signs agreement with TripAdvisor

HSMAI signs agreement with TripAdvisor

September 25, 2015

FRANKFURT Germany – This week HSMAI Europe signed an agreement to feature TripAdvisor news and insights across HSMAI channels as part of a joint effort to expand knowledge-sharing within [...]

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     HSMAI Europe Leadership Day a huge success

    HSMAI Europe Leadership Day a huge success

    September 25, 2015

    Photo: It’s an honour to have these inspirational top Executives discussing the industry’s hot topics on our HSMAI Europe Executive Think Tank – Alejandro Bernabí© CEO of [...]

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       Norwegian’s sales team takes off in pursuit of UK growth

      Norwegian’s sales team takes off in pursuit of UK growth

      September 25, 2015

      Norwegian Europe’s third largest low-cost carrier this week announced the appointment of Dominic Tucker as Head of Sales UK who joins Mitchell Hawes Sales Manager UK&I to bolster the [...]

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         Oliver Sedlinger to represent Steigenberger in China

        Oliver Sedlinger to represent Steigenberger in China

        September 25, 2015

        Oliver Sedlinger (42) and his agency will be representing the Steigenberger Hotel Group in the source and target market of China with immediate effect the hotel group informs in a […]

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           HSMAI congratulates 6 more CRMEs today

          HSMAI congratulates 6 more CRMEs today

          September 25, 2015

          Amid HSMAI Europe’s ongoing CRME (Certified Revenue Manager) workshop tour lasting throughout this autumn and the winter 6 highly able hospitality professionals graduated as CRMEs in [...]

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             Wonderful Steigenberger Frankfurter Hof

            Wonderful Steigenberger Frankfurter Hof

            September 25, 2015

            At the moment we find ourselves in Frankfurt. Yesterday saw a somewhat different HSMAI Leadership Dayæat a European level. Thanks to our generous sponsors especially the Steigenberger Hotel Group [...]

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               Signature of management agreement for two hotels in Tehran

              Signature of management agreement for two hotels in Tehran

              September 18, 2015

              Earlier this week AccorHotels the world’s leading hotel operator announced that it has signed a management agreement with Aria Ziggurat for its two inaugural properties in Tehran according [...]

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                 IHG signs its third Hotel Indigo hotel in Berlin

                IHG signs its third Hotel Indigo hotel in Berlin

                September 18, 2015

                InterContinental Hotels Group one of the world’s leading hotel companies has announced the signing of Hotel Indigo Berlin City – East Side Germany. The newly build hotel is owned by [...]

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                   Lufthansa Group to be reorganized to enhance synergies and strengthen customer focus

                  Lufthansa Group to be reorganized to enhance synergies and strengthen customer focus

                  September 18, 2015

                  Supervisory Board gives green light to new group alignment and new division of business on Executive Board / Harry Hohmeister and Dr. Bettina Volkens reappointed as Executive Board members for [...]

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                     SAS and Apollo sign SEK 900 mill agreement

                    SAS and Apollo sign SEK 900 mill agreement

                    September 18, 2015

                    SAS and Apollo are extending their cooperation on charter flights and have signed an agreement for the 2016 summer season worth around MSEK 900. As a result SAS will be […]

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                      Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                      In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                      head-shot

                      Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                      3 ways to make more strategic use of your brand

                      How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                      monna-nordhagen

                      Monna Nordhagen, Partner and strategy advisor, Mars

                      What characterizes the best sales teams?

                      0-29

                      Remi Morken, CCO, SalesScreen

                      Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                      0-28

                      John Gallagher, Sales Director, Duetto

                      How to sell when customers do not know they need you?

                      Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                      0-23

                      Benjamin Devisme, VP Sales, Quicktext

                      Real time pricing

                      As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                      • What is the difference from being a Revenue Manager today compared to 10 years ago?
                        • Does the skillset of an RM differ – if so; in what way?
                      • What does Real Time Price Optimization mean?
                      • What gains (and risks?) come with real time price optimization?
                      • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                      atomized2

                      Alexander Edström, CEO, Atomize

                      Expansion of revenue management capabilities

                      damiano-zennaro

                      Damiano Zennaro, Global Director of Advisory services at IDeaS

                      dsc_0045

                      Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                      Customer Centricity

                      About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                      0-9

                      Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                      Being a General Manager and Leading a team of strong performers

                      0-7

                      Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                      Retention strategies for Sales professional that works’

                      Anant Vithlani

                      Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                      Storytelling that works

                      Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                      0-13

                      Christian Braathen, Client Director, Scandinavian Design Group

                      Commercial Technology Strategy

                      What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                      0-11

                      Julie Grieve, Founder and CEO, Criton

                      Close the gap between revenue optimization & digital marketing

                      finnbar-colour-headshot

                      Finnbar Cornwall, Senior Industry Head Travel at Google UK

                      Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                      MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

                      eb-new-pic

                      Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                      Navigating the changing hotel distribution landscape

                      Insights to improve competitiveness in an increasingly volatile environment

                      0-10

                      Michael Mernagh, Head of Sales EMEA, OTA Insight

                      Using Technology to Deliver a Personalized Guest Experience

                      0-8

                      Michael De Jongh, Chief Commercial Officer, Avvio

                      Coaching a team for strategic selling

                      0-6

                      Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                      Intermediaries: Should they be managed like a key account?

                      0-13

                      Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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