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News

Monthly Archive for: "February, 2016"
 Dirk Fuehrer appointed new CEO of Worldhotels

Dirk Fuehrer appointed new CEO of Worldhotels

February 22, 2016

Worldhotels a leading group of independent hotels worldwide has announced a change in its management: Kristin Intress former Chief Executive Officer has left the group handing over to Dirk [...]

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     12 July: Save the Date

    12 July: Save the Date

    February 19, 2016

    HSMAI Region Europe and German business organisation Travel Industry Club (TIC) have agreed to join forces to offer top notch advantages to the industry’s German professionals with [...]

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       Frank Reeves from Avvio CHDM certified in New York 18th February 2016

      Frank Reeves from Avvio CHDM certified in New York 18th February 2016

      February 19, 2016

      Frank Reeves Co-founder and CEO at Avvio and a member of the HSMAI Region Europe Digital Marketing Advisory Board has successfully passed the globally recognised CHDM (Certified Hospitality [...]

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         HSMAI Region Europe Profile: Suzie Thompson

        HSMAI Region Europe Profile: Suzie Thompson

        February 16, 2016

        Suzie Thompson Vice President of Marketing Red Carnation Hotels Suzie Thompson isæa valued member of HSMAI Region Europe’s Digital Marketing Advisory Board. Q: What does a day at work [...]

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           HSMAI European Best in Class Marketing laureates 2015 and “Top 20 Extraordinary Minds In Sales Marketing & Technology across Europe 2015” named

          HSMAI European Best in Class Marketing laureates 2015 and “Top 20 Extraordinary Minds In Sales Marketing & Technology across Europe 2015” named

          February 15, 2016

          “The TOP 20 EXTRAORDINARY MINDS IN SALES MARKETING & TECHNOLOGY across Europe” were appointed during a festive event in London Wednesday 10 February 2016 in which also Best in [...]

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             8 March: HSMAI Region Europe pre ITB events in Sales and Digital Marketing

            8 March: HSMAI Region Europe pre ITB events in Sales and Digital Marketing

            February 5, 2016

            In February in London we had several small Think Tanks focusing on Distribution Revenue Management Service Operation and a Think Tank for Hotel Management Companies. We will do a fifth […]

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               Meet our sponsors at HSMAI Region Europe ROC 2016

              Meet our sponsors at HSMAI Region Europe ROC 2016

              February 5, 2016

              Come and join us at the 6th Annual HSMAI Region Europe ROC 2016 next week in London and meet our great sponsors: HSMAI Region Europe Annual Gold Sponsors Gold Sponsors […]

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                 10 February: HSMAI European Awards 2015 coming up

                10 February: HSMAI European Awards 2015 coming up

                February 5, 2016

                Join us in London next week for the HSMAI European Awards 2015! Find out who has been nominated as the Top 20 Extraordinary Minds in Sales Marketing and Technology across […]

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                   11 February: HSMAI Region Europe Think Tanks in London

                  11 February: HSMAI Region Europe Think Tanks in London

                  February 5, 2016

                  HSMAI Region Europe organises six by invitation only Think Tanks for Senior Executives on the following topics: Service Operation Distribution Event Marketing Revenue Management Resort Marketing [...]

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                     10 February: See the updated programme of HSMAI Region Europe ROC 2016

                    10 February: See the updated programme of HSMAI Region Europe ROC 2016

                    February 5, 2016

                    On 10 February next week the 6th Annual HSMAI Region Europe Revenue Optimization Conference will take place in London. Have a look at the fantastic updated programme here: HSMAI Region […]

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                      • Data silos: The unraveling of the hotel guest journey by Cendyn
                        Data silos: The unraveling of the hotel guest journey by Cendyn
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                      Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                      In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                      head-shot

                      Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                      3 ways to make more strategic use of your brand

                      How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                      monna-nordhagen

                      Monna Nordhagen, Partner and strategy advisor, Mars

                      What characterizes the best sales teams?

                      0-29

                      Remi Morken, CCO, SalesScreen

                      Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                      0-28

                      John Gallagher, Sales Director, Duetto

                      How to sell when customers do not know they need you?

                      Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                      0-23

                      Benjamin Devisme, VP Sales, Quicktext

                      Real time pricing

                      As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                      • What is the difference from being a Revenue Manager today compared to 10 years ago?
                        • Does the skillset of an RM differ – if so; in what way?
                      • What does Real Time Price Optimization mean?
                      • What gains (and risks?) come with real time price optimization?
                      • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                      atomized2

                      Alexander Edström, CEO, Atomize

                      Expansion of revenue management capabilities

                      damiano-zennaro

                      Damiano Zennaro, Global Director of Advisory services at IDeaS

                      dsc_0045

                      Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                      Customer Centricity

                      About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                      0-9

                      Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                      Being a General Manager and Leading a team of strong performers

                      0-7

                      Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                      Retention strategies for Sales professional that works’

                      Anant Vithlani

                      Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                      Storytelling that works

                      Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                      0-13

                      Christian Braathen, Client Director, Scandinavian Design Group

                      Commercial Technology Strategy

                      What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                      0-11

                      Julie Grieve, Founder and CEO, Criton

                      Close the gap between revenue optimization & digital marketing

                      finnbar-colour-headshot

                      Finnbar Cornwall, Senior Industry Head Travel at Google UK

                      Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                      MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

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                      Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                      Navigating the changing hotel distribution landscape

                      Insights to improve competitiveness in an increasingly volatile environment

                      0-10

                      Michael Mernagh, Head of Sales EMEA, OTA Insight

                      Using Technology to Deliver a Personalized Guest Experience

                      0-8

                      Michael De Jongh, Chief Commercial Officer, Avvio

                      Coaching a team for strategic selling

                      0-6

                      Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                      Intermediaries: Should they be managed like a key account?

                      0-13

                      Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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