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News

Monthly Archive for: "December, 2016"
 Improving our Digital Presence

Improving our Digital Presence

December 7, 2016

We at HSMAI Region Europe want to improve our digital presence. In order to do so, Clara Joh, Expert Social Media who looks after the whole social media of Steigenberger […]

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     Michael Simon from Marriott International elected as HSMAI Region Europe Sales Executive Advisory Board Chair

    Michael Simon from Marriott International elected as HSMAI Region Europe Sales Executive Advisory Board Chair

    December 6, 2016

    On Monday 5th December the HSMAI Region Europe Sales Executive Advisory Board met at the Steigenberger Frankfurter Hof to discuss further competitive and strategic steps for the group as well [...]

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       Get up to date with our industry’s future – Connect with HSMAI in London 19th January

      Get up to date with our industry’s future – Connect with HSMAI in London 19th January

      December 22, 2016

      HSMAI Region Europe and citizenM welcome you to Connect with HSMAI networking event on Thursday 19th January 2017 in London. Come and join us in a vibrant panel discussion on […]

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         Ingunn Weekly: Corporate Culture

        Ingunn Weekly: Corporate Culture

        December 22, 2016

        We at HSMAI Region Europe areævery lucky to work with many not only knowledgeable but also supportive and positive people. As well as our team members also many of our […]

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           Save the date: Pre-ITB event in collaboration with TIC 7th March 2017 Berlin

          Save the date: Pre-ITB event in collaboration with TIC 7th March 2017 Berlin

          December 22, 2016

          HSMAI Region Europe will hold their annual pre-ITB event in Berlin in the afternoon of Tuesdayæ7th March 2017 this time together with the Travel Industry Club Germany (TIC). HSMAI Region […]

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             Study Tour to Florida and New York

            Study Tour to Florida and New York

            December 22, 2016

            In mid-February a small group from HSMAI Region Europe together with some of the HSMAI Region Europe mentors and advisors will go on a study tour to Florida and New […]

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               Nominations for the HSMAI Region Europe Board of Directors are to be received before 16 January

              Nominations for the HSMAI Region Europe Board of Directors are to be received before 16 January

              December 22, 2016

              Nominations are now being accepted for positions on the HSMAI Region Europe Board of Directors.æAll nominations are to be received before Monday January 16thæin order to be considered by the […]

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                 Season’s Greetings

                Season’s Greetings

                December 21, 2016

                HSMAI Region Europe wants to thank you for a wonderful year. 2016 has seen many great events activities and ideas. We can’t wait to continue our work with you in […]

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                   Nina Nieminen from SOK Travel and Hospitality Industry Chain Management (Sokos Hotels) elected as Chair of HSMAI Region Europe Distribution Advisory Board

                  Nina Nieminen from SOK Travel and Hospitality Industry Chain Management (Sokos Hotels) elected as Chair of HSMAI Region Europe Distribution Advisory Board

                  December 15, 2016

                  The members of HSMAI Region Europe Distribution Advisory Board have elected Nina Nieminen as Chair of the HSMAI Region Europe Distribution Advisory Board. Nina is the Director of Revenue [...]

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                     Join HSMAI and Cornell for a meeting on strength-based approaches in entrepreneurial and innovative environments

                    Join HSMAI and Cornell for a meeting on strength-based approaches in entrepreneurial and innovative environments

                    December 15, 2016

                    Sign up and join HSMAI and Cornell for a meeting on strength-based approaches in entrepreneurial and innovative environments. HSMAI and Cornell Hotel Society Chapter Norway are inviting its [...]

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                      Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                      In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                      head-shot

                      Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                      3 ways to make more strategic use of your brand

                      How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                      monna-nordhagen

                      Monna Nordhagen, Partner and strategy advisor, Mars

                      What characterizes the best sales teams?

                      0-29

                      Remi Morken, CCO, SalesScreen

                      Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                      0-28

                      John Gallagher, Sales Director, Duetto

                      How to sell when customers do not know they need you?

                      Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                      0-23

                      Benjamin Devisme, VP Sales, Quicktext

                      Real time pricing

                      As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                      • What is the difference from being a Revenue Manager today compared to 10 years ago?
                        • Does the skillset of an RM differ – if so; in what way?
                      • What does Real Time Price Optimization mean?
                      • What gains (and risks?) come with real time price optimization?
                      • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                      atomized2

                      Alexander Edström, CEO, Atomize

                      Expansion of revenue management capabilities

                      damiano-zennaro

                      Damiano Zennaro, Global Director of Advisory services at IDeaS

                      dsc_0045

                      Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                      Customer Centricity

                      About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                      0-9

                      Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                      Being a General Manager and Leading a team of strong performers

                      0-7

                      Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                      Retention strategies for Sales professional that works’

                      Anant Vithlani

                      Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                      Storytelling that works

                      Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                      0-13

                      Christian Braathen, Client Director, Scandinavian Design Group

                      Commercial Technology Strategy

                      What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                      0-11

                      Julie Grieve, Founder and CEO, Criton

                      Close the gap between revenue optimization & digital marketing

                      finnbar-colour-headshot

                      Finnbar Cornwall, Senior Industry Head Travel at Google UK

                      Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                      MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

                      eb-new-pic

                      Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                      Navigating the changing hotel distribution landscape

                      Insights to improve competitiveness in an increasingly volatile environment

                      0-10

                      Michael Mernagh, Head of Sales EMEA, OTA Insight

                      Using Technology to Deliver a Personalized Guest Experience

                      0-8

                      Michael De Jongh, Chief Commercial Officer, Avvio

                      Coaching a team for strategic selling

                      0-6

                      Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                      Intermediaries: Should they be managed like a key account?

                      0-13

                      Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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