• Contact Us
  • About
    • Board of Directors
    • HSMAI Region Europe Staff
    • Contact
    • Privacy Policy
  • Locations
    • HSMAI Americas
    • HSMAI Asia Pacific
    • HSMAI Middle East
    • HSMAI Global
  • Education
  • Memberships
  • CSC 2026
  • Resources
    • Podcast
  • News
    • Global Knowledge Center
0

Basket

HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry
  • About
    • Board of Directors
    • HSMAI Region Europe Staff
    • Contact
    • Privacy Policy
  • Locations
    • HSMAI Americas
    • HSMAI Asia Pacific
    • HSMAI Middle East
    • HSMAI Global
  • Education
  • Memberships
  • CSC 2026
  • Resources
    • Podcast
  • News
    • Global Knowledge Center

News

Monthly Archive for: "October, 2017"
 Photos from Dubai October 2017- 2nd HSMAI Middle East Strategy Conference

Photos from Dubai October 2017- 2nd HSMAI Middle East Strategy Conference

October 20, 2017

Photos from Bob Gilbert«s and Ingunn Hofseth«s visit to Dubai this week. Press on the photos to make them bigger.

Read More 0
     Join HSMAI’s ROCET at TripAdvisor’s HQ in London on Wednesday 8 November

    Join HSMAI’s ROCET at TripAdvisor’s HQ in London on Wednesday 8 November

    October 19, 2017

    Sign up today forÊa full day programme on Revenue Management, called HSMAI ROCET. Afterwards there will be a possibility for you to get globally certified as a Certified Revenue Management […]

    Read More 0
       Call for Nominations HSMAI Region Europe

      Call for Nominations HSMAI Region Europe

      October 1, 2017

      Dear members of HSMAI Region Europe Nominations are now being accepted for seats on the Board of Directors for HSMAI Region Europe, starting 2018. All nominations must be received no […]

      Read More 0
         Mr.Headbox Named As Southeast Asia And Australia Winner In Project Aloft Star, Amplified By Mtv Music Talent Discovery Competition

        Mr.Headbox Named As Southeast Asia And Australia Winner In Project Aloft Star, Amplified By Mtv Music Talent Discovery Competition

        October 31, 2017

        Kicking off the first finals of the Project Aloft Star, Amplified by MTV competition, cutting-edge Aloft Hotels and global youth entertainment brand MTV crowned Mr.HeadBox as winner of the [...]

        Read More 0
           Kalibri Labs' Research Reveals Consumer Shift In Favor Of Brand.Com VS OTAs With The Launch Of Book Direct Campaigns

          Kalibri Labs' Research Reveals Consumer Shift In Favor Of Brand.Com VS OTAs With The Launch Of Book Direct Campaigns

          October 31, 2017

          Kalibri Labs announced today that the results of a new study reveal a consumer shift in favor of Brand.com versus online travel agencies (OTAs) compared to historic growth trends, during […]

          Read More 0
             Best Western Hotels & Resorts Launches Third Soft Brand, BW Signature Collection by Best Western

            Best Western Hotels & Resorts Launches Third Soft Brand, BW Signature Collection by Best Western

            October 31, 2017

            Best Western Hotels & Resorts today announced its eleventh brand and newest soft brand BW Signature Collection by Best Western. With the arrival of this new product, Best Western now […]

            Read More 0
               Experiential Moxy Hotels and Culture-Shaking Fashion Platform MADE Hosts Epic Adult Playground Party Celebrating Moxy's Debut in New York City

              Experiential Moxy Hotels and Culture-Shaking Fashion Platform MADE Hosts Epic Adult Playground Party Celebrating Moxy's Debut in New York City

              October 31, 2017

              Moxy Hotels, Marriott International’s experiential hotel brand that has earned its reputation for disrupting the lifestyle hospitality scene, joined forces with fashion cool kid brand MADE [...]

              Read More 0
                 Four Seasons hotel guests can text a request for more towels in 100 different languages – latimes.com

                Four Seasons hotel guests can text a request for more towels in 100 different languages – latimes.com

                October 31, 2017

                Forgot to pack a toothbrush or need more towels in your hotel room? If you are staying at a Four Seasons Hotels & Resorts property, you can send a digital […]

                Read More 0
                   IHG announces plans to increase portfolio with new soft and luxury brands

                  IHG announces plans to increase portfolio with new soft and luxury brands

                  October 31, 2017

                  Hotel giant InterContinental has announced it’s intention to develop a new luxury hotel brand as well as a new soft brand. Following the launch and success of it’s Avid Hotels […]

                  Read More 0
                     Hotel booking sites face probe over pressure selling' tactics | telegraph.co.uk

                    Hotel booking sites face probe over pressure selling' tactics | telegraph.co.uk

                    October 31, 2017

                    Hotel booking websites including Expedia, Trivago and Booking.com face an investigation by Britain’s competition watchdog over the way they display information to consumers. The Competition [...]

                    Read More 0
                      Load More
                      HSMAI Global Entities
                      • HSMAI Academy
                      • HSMAI Foundation
                      • HSMAI America
                      • HSMAI Asia
                      • HSMAI Middle East
                      • HSMAI Global Signature Events
                      • Privacy Policy
                      Recent Posts
                      • This Month’s Game-Changer: Christophe Laure, General Manager of the InterContinental Paris Le Grand
                        This Month’s Game-Changer: Christophe Laure, General Manager of the InterContinental Paris Le Grand
                        May 22, 2025
                      • Hospitality’s Leading Voices | Sixth Edition
                        Hospitality’s Leading Voices | Sixth Edition
                        May 22, 2025
                      • Sign up for Connecting Future Leaders in London!
                        Sign up for Connecting Future Leaders in London!
                        May 15, 2025
                      © HSMAI 2018
                      Contact Us

                      Send us an email for any queries you have about HSMAI Europe and we'll get back to you, asap.

                      Not readable? Change text. captcha txt
                      0

                      Start typing and press Enter to search

                      Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                      In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                      head-shot

                      Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                      3 ways to make more strategic use of your brand

                      How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                      monna-nordhagen

                      Monna Nordhagen, Partner and strategy advisor, Mars

                      What characterizes the best sales teams?

                      0-29

                      Remi Morken, CCO, SalesScreen

                      Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                      0-28

                      John Gallagher, Sales Director, Duetto

                      How to sell when customers do not know they need you?

                      Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                      0-23

                      Benjamin Devisme, VP Sales, Quicktext

                      Real time pricing

                      As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                      • What is the difference from being a Revenue Manager today compared to 10 years ago?
                        • Does the skillset of an RM differ – if so; in what way?
                      • What does Real Time Price Optimization mean?
                      • What gains (and risks?) come with real time price optimization?
                      • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                      atomized2

                      Alexander Edström, CEO, Atomize

                      Expansion of revenue management capabilities

                      damiano-zennaro

                      Damiano Zennaro, Global Director of Advisory services at IDeaS

                      dsc_0045

                      Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                      Customer Centricity

                      About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                      0-9

                      Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                      Being a General Manager and Leading a team of strong performers

                      0-7

                      Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                      Retention strategies for Sales professional that works’

                      Anant Vithlani

                      Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                      Storytelling that works

                      Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                      0-13

                      Christian Braathen, Client Director, Scandinavian Design Group

                      Commercial Technology Strategy

                      What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                      0-11

                      Julie Grieve, Founder and CEO, Criton

                      Close the gap between revenue optimization & digital marketing

                      finnbar-colour-headshot

                      Finnbar Cornwall, Senior Industry Head Travel at Google UK

                      Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                      MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

                      eb-new-pic

                      Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                      Navigating the changing hotel distribution landscape

                      Insights to improve competitiveness in an increasingly volatile environment

                      0-10

                      Michael Mernagh, Head of Sales EMEA, OTA Insight

                      Using Technology to Deliver a Personalized Guest Experience

                      0-8

                      Michael De Jongh, Chief Commercial Officer, Avvio

                      Coaching a team for strategic selling

                      0-6

                      Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                      Intermediaries: Should they be managed like a key account?

                      0-13

                      Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

                      HEADER

                      Subtitle to go here

                      This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

                      claire-lyon-shaw

                      Name Surname, Role, description etc etc etc

                      663399

                      Name Surname, Role, description etc etc etc

                      HEADER

                      Subtitle to go here

                      This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

                      claire-lyon-shaw

                      Name Surname, Role, description etc etc etc

                      663399

                      Name Surname, Role, description etc etc etc

                      We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.OkNo