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News

Author Archive for: "ehotelier"
 U.S. News & World Report releases 2018 Best Hotels rankings

U.S. News & World Report releases 2018 Best Hotels rankings

February 6, 2018

Four Seasons Resort Lanai is the Best Hotel in the USA; Ritz Paris is the Best Hotel in Europe.

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     Karin Sheppard to head up IHG Europe

    Karin Sheppard to head up IHG Europe

    February 6, 2018

    Karin Sheppard returns to Europe with more than 15 years of IHG experience across multiple markets.

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       Hotel Icon launches ‘Club and Suite’ online auction upgrades

      Hotel Icon launches ‘Club and Suite’ online auction upgrades

      February 5, 2018

      By upgrading the offers to Hotel ICON’s unsold higher room categories, the hotel is able to increase revenue and average daily rate. As an added benefit, the standard rooms are […]

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         Travel & Tourism to generate 2.4 million new jobs in Indonesia

        Travel & Tourism to generate 2.4 million new jobs in Indonesia

        February 2, 2018

        President Widodo has set an ambitious target to attract 20 million visitors in 2019, nearly double that of 2016.

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           Lodging food and beverage programs forecast to thrive in 2018

          Lodging food and beverage programs forecast to thrive in 2018

          February 1, 2018

          Breakfast remains a critical touchpoint for hotels and a daypart where hotels can reach more guests.

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             Marriott announce partnership to protect children from trafficking

            Marriott announce partnership to protect children from trafficking

            January 31, 2018

            ECPAT-USA, the country’s leading anti-child trafficking policy organization, announced a new partnership with global hospitality company Marriott International to combat and prevent human [...]

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               VisitBritain/VisitEngland research details business events delegate’s travel and spending behaviour

              VisitBritain/VisitEngland research details business events delegate’s travel and spending behaviour

              January 30, 2018

              Business delegates are likely to double their spend in Britain if they extend their stay for leisure following their event, according to new research by tourism agency #VisitBritain/VisitEngland [...]

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                 Hilton achieves landmark performance in Asia Pacific

                Hilton achieves landmark performance in Asia Pacific

                January 29, 2018

                Over 40 hotels opened in 2017 as 30,000 new rooms signed and Hilton looks toward another milestone year of innovation under new leadership. @Hilton

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                   2017 international tourism results: the highest in seven years

                  2017 international tourism results: the highest in seven years

                  January 26, 2018

                  International tourist arrivals grew by a remarkable 7% in 2017 to reach a total of 1,322 million, according to the latest UNWTO World Tourism Barometer. This strong momentum is expected […]

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                     More international tourists visiting the English regions than ever before

                    More international tourists visiting the English regions than ever before

                    January 26, 2018

                    Official statistics show that in the first nine months of 2017 there were a record 12.7 million visits to English regions outside London, up 4% compared to the same period […]

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                      Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                      In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                      head-shot

                      Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                      3 ways to make more strategic use of your brand

                      How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                      monna-nordhagen

                      Monna Nordhagen, Partner and strategy advisor, Mars

                      What characterizes the best sales teams?

                      0-29

                      Remi Morken, CCO, SalesScreen

                      Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                      0-28

                      John Gallagher, Sales Director, Duetto

                      How to sell when customers do not know they need you?

                      Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                      0-23

                      Benjamin Devisme, VP Sales, Quicktext

                      Real time pricing

                      As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                      • What is the difference from being a Revenue Manager today compared to 10 years ago?
                        • Does the skillset of an RM differ – if so; in what way?
                      • What does Real Time Price Optimization mean?
                      • What gains (and risks?) come with real time price optimization?
                      • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                      atomized2

                      Alexander Edström, CEO, Atomize

                      Expansion of revenue management capabilities

                      damiano-zennaro

                      Damiano Zennaro, Global Director of Advisory services at IDeaS

                      dsc_0045

                      Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                      Customer Centricity

                      About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                      0-9

                      Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                      Being a General Manager and Leading a team of strong performers

                      0-7

                      Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                      Retention strategies for Sales professional that works’

                      Anant Vithlani

                      Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                      Storytelling that works

                      Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                      0-13

                      Christian Braathen, Client Director, Scandinavian Design Group

                      Commercial Technology Strategy

                      What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                      0-11

                      Julie Grieve, Founder and CEO, Criton

                      Close the gap between revenue optimization & digital marketing

                      finnbar-colour-headshot

                      Finnbar Cornwall, Senior Industry Head Travel at Google UK

                      Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                      MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

                      eb-new-pic

                      Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                      Navigating the changing hotel distribution landscape

                      Insights to improve competitiveness in an increasingly volatile environment

                      0-10

                      Michael Mernagh, Head of Sales EMEA, OTA Insight

                      Using Technology to Deliver a Personalized Guest Experience

                      0-8

                      Michael De Jongh, Chief Commercial Officer, Avvio

                      Coaching a team for strategic selling

                      0-6

                      Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                      Intermediaries: Should they be managed like a key account?

                      0-13

                      Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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