AMSTERDAM, 30 January 2018 Executives from HSMAI organisational members are offered a unique opportunity to share trends and predictions that will guide the priorities for the content and [...]
96 percent of the exhibitors partaking in this yearÕs HSMAI MeetConnect, held at OsloÕs Scandic Fornebu Hotel, were very pleased with the event, to such a degree that they plan […]
You are invited toÊour first official national event inÊAmsterdam on January 29th from 16.00-19.00 at theÊDoubleTree by Hilton Amsterdam CS. It is free for HSMAI members. Program 16.00 – [...]
A new option for membership in HSMAI is available for 2018: Organizational Membership. With an Organizational Membership, the company will be the HSMAI member, and multiple corporate employees [...]
Singapore-based Next Story Group is launching Kafnu Taipei, its first outpost in Taiwan, at No.101, Section 3, Minsheng East Road. A 360a lifestyle space holistically designed to encourage [...]
ECPAT-USA, the country’s leading anti-child trafficking policy organization, announced a new partnership with global hospitality company Marriott International to combat and prevent human [...]
Hilton and American Express celebrate the launch of the upgraded Hilton Honors American Express co-branded credit card portfolio with the announcement of special bonus offers for consumers and [...]
Historic Hotels of America and Historic Hotels Worldwide are participating with multiple Emmy Award-winning producer and Travel Detective television host, Peter Greenberg for the Hotels with a [...]
Brand-News-Team, Inc., a digital communications and public relations firm, has launched a service aimed at capturing cinematic-quality drone content of a destination’s key features and [...]
dormakaba, the provider of Saflok and Ilco electronic locks, announced it has partnered with OpenKey, the industry standard for keyless mobile entry to deliver mobile access at an AMResorts [...]
Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?
In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.
Niels MekenkampDirector of Business Solutions, EMEA, Cendyn
3 ways to make more strategic use of your brand
How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.
Monna Nordhagen, Partner and strategy advisor, Mars
What characterizes the best sales teams?
Remi Morken, CCO, SalesScreen
Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond
John Gallagher, Sales Director, Duetto
How to sell when customers do not know they need you?
Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.
Benjamin Devisme, VP Sales, Quicktext
Real time pricing
As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.
Alexander Edström, CEO, Atomize
Expansion of revenue management capabilities
Damiano Zennaro, Global Director of Advisory services at IDeaS
Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS
Customer Centricity
About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.
Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board
Being a General Manager and Leading a team of strong performers
Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro
Retention strategies for Sales professional that works’
Anant Vithlani, Vice President Sales, Nordic Choice Hotels
Storytelling that works
Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.
Christian Braathen, Client Director, Scandinavian Design Group
Commercial Technology Strategy
What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.
Julie Grieve, Founder and CEO, Criton
Close the gap between revenue optimization & digital marketing
Finnbar Cornwall, Senior Industry Head Travel at Google UK
Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy
MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.
Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland
Navigating the changing hotel distribution landscape
Insights to improve competitiveness in an increasingly volatile environment
Michael Mernagh, Head of Sales EMEA, OTA Insight
Using Technology to Deliver a Personalized Guest Experience
Michael De Jongh, Chief Commercial Officer, Avvio
Coaching a team for strategic selling
Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International
Intermediaries: Should they be managed like a key account?
Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels
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