HSMAI ROC Europe to be held 10 – 11 February
The HSMAI Revenue Optimization Conference Europe takes place at the Radisson Blu Portman Hotel in London on 10 and 11 February 2016 as top Revenue Management experts discuss hotel pricing […]
The HSMAI Revenue Optimization Conference Europe takes place at the Radisson Blu Portman Hotel in London on 10 and 11 February 2016 as top Revenue Management experts discuss hotel pricing […]
HSMAI Europe’s February events now boast a website of their own launching across Europe today following a couple of intense days of implementation design and content management – all [...]
Ten percent discount for loyal guests – Even Kempinski hotels is developing it’s pricing strategy in times of revenue management. CEO Alejandro Bernabí© explains his strategy for the [...]
In a recent meeting citizenM Hotels’ Commercial Director Lennert De Jong was elected to succed Christian Boerger as chair of the HSMAI Region Europe Revenue Management Board accompanied by [...]
In connection with a London lecture :DORM for President – Revenue Management Professionals becoming Data Scientists and Marketing Evangelists a survey was carried out by HSMAI Europe and [...]
In cooperation with tea makers Twinings of London and enterprise software solutions company Infor HSMAI is pleased to invite you on an inspirational trip to London from 4 to 6 […]
Thursday 7 February 2013 The Rembrandt Hotel 11 Thurloe Place London SW7 2RS Total Revenue Management – A practical approach to optimising profitability Join HSMAI Europe for the day to [...]
‘ìThe European market is fundamentally different [from the American] and much more fragmented with multi-currencies and multi-languages. That is why European revenue management [...]
Next year’s HSMAI Revenue Management Conference takes place at the Mint Hotel Tower of London on Thursday 9 February 2012. 2011 saw the light of the first European HSMAI Revenue […]
IDeaS Revenue Solutions recently announced the second and final round of 2011 IDeaS Cornell Revenue Management Scholarship winners according to a press release issued by the company. Winners [...]
Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?
In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.
Niels MekenkampDirector of Business Solutions, EMEA, Cendyn
3 ways to make more strategic use of your brand
How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.
Monna Nordhagen, Partner and strategy advisor, Mars
What characterizes the best sales teams?
Remi Morken, CCO, SalesScreen
Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond
John Gallagher, Sales Director, Duetto
How to sell when customers do not know they need you?
Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.
Benjamin Devisme, VP Sales, Quicktext
Real time pricing
As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.
Alexander Edström, CEO, Atomize
Expansion of revenue management capabilities
Damiano Zennaro, Global Director of Advisory services at IDeaS
Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS
Customer Centricity
About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.
Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board
Being a General Manager and Leading a team of strong performers
Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro
Retention strategies for Sales professional that works’
Anant Vithlani, Vice President Sales, Nordic Choice Hotels
Storytelling that works
Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.
Christian Braathen, Client Director, Scandinavian Design Group
Commercial Technology Strategy
What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.
Julie Grieve, Founder and CEO, Criton
Close the gap between revenue optimization & digital marketing
Finnbar Cornwall, Senior Industry Head Travel at Google UK
Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy
MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.
Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland
Navigating the changing hotel distribution landscape
Insights to improve competitiveness in an increasingly volatile environment
Michael Mernagh, Head of Sales EMEA, OTA Insight
Using Technology to Deliver a Personalized Guest Experience
Michael De Jongh, Chief Commercial Officer, Avvio
Coaching a team for strategic selling
Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International
Intermediaries: Should they be managed like a key account?
Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels
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