We have been contacted by a hotel chain that would like us to put together an advisory board focusing on customer loyalty and relationship management. These topics have been on our internal agenda too for some time and we are happy to start forming a group focusing on loyalty and customer relationships.
These themes do come up often in many of our events and activities, and we know they are interesting and important for many of you in the hospitality industry. Please contact us at postbox@hsmai.euÊif you or someone in your company would like to join the advisory board and to be involved in working on these themes moving forward.
Have a wonderful weekend!
Warm regards,
Ingunn Hofseth
President & CEO
HSMAI Region Europe
