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News

Monthly Archive for: "October, 2017"
 AccorHotels now available on Google Assistant

AccorHotels now available on Google Assistant

October 31, 2017

AccorHotels counts among the first apps available in France on the Actions on Google platform, which lets brands create applications known as “Actions” for Google Assistant. Since [...]

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     Wedding Tourism In Italy  385 Million Euro Business | tourism-review.com

    Wedding Tourism In Italy 385 Million Euro Business | tourism-review.com

    October 30, 2017

    Katie Holmes and Tom Cruise in the Odescalchi Castle in Bracciano, Kim Kardashian with Kanye West at Forte Belverde in Florence, and Amal Alamuddin with George Clooney at the Aman […]

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       Luxury Travel To Germany Is Booming | tourism-review.com

      Luxury Travel To Germany Is Booming | tourism-review.com

      October 30, 2017

      With an increase of around 18% since 2014, the growth of journeys in the luxury travel segment is almost twice as high as that of all foreign trips. All foreign […]

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         PolyU Study Reveals Surprising Source of Unethical Tourist Behaviour

        PolyU Study Reveals Surprising Source of Unethical Tourist Behaviour

        October 30, 2017

        Judgements about ethically unacceptable behaviour may vary amongst cultures, and Western tourists are more likely to engage in such behaviour when on holiday, find Dr Denis Tolkach, Dr Stephen [...]

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           Duetto Brings True Personalization to Booking Process with Launch of PlayMaker

          Duetto Brings True Personalization to Booking Process with Launch of PlayMaker

          October 30, 2017

          Duetto, hospitality’s only Revenue Strategy Platform in the cloud, has introduced PlayMaker, the industry’s first application tackling true personalization of the booking path.

          Read More 0
             Scandic and Live Nation team up to offer unique music experiences

            Scandic and Live Nation team up to offer unique music experiences

            October 25, 2017

            Thanks to a new agreement, members of Scandic’s loyalty program, Scandic Friends, can now enjoy exclusive access to tickets and unique experiences from some of Live Nation’s most [...]

            Read More 0
               The Death of the Paper Directory Continues: AMResorts to Install Crave In-room Tablets Across 13,000 Group Rooms

              The Death of the Paper Directory Continues: AMResorts to Install Crave In-room Tablets Across 13,000 Group Rooms

              October 25, 2017

              Crave Interactive, a global leader in digital guest services for hotels; today announced an agreement with AMResorts whereby Crave tablets will be installed in 13,000 luxury vacation rooms across [...]

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                 The Hotel Owners Playbook for Choosing the Right Technology Systems

                The Hotel Owners Playbook for Choosing the Right Technology Systems

                October 25, 2017

                There are many ways to make a bad hotel technology decision, but only a few ways to make a good one. To help you out with this process, StayNTouch has […]

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                   HITEC Amsterdam 2018 Online Registration and Housing Bureau Open Now

                  HITEC Amsterdam 2018 Online Registration and Housing Bureau Open Now

                  October 25, 2017

                  Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition & Conference (HITEC), announced that attendee online registration for its [...]

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                     Intelity Continues Strong Growth Trajectory with  New Customers in 2017

                    Intelity Continues Strong Growth Trajectory with New Customers in 2017

                    October 25, 2017

                    Intelity, the creator of the world’s first and most widely used integrated Guest Services Platform, is announcing continued record-setting performance and growth, deploying its solutions at [...]

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                      What characterizes the best sales teams?

                      0-29

                      Remi Morken, CCO, SalesScreen

                      How to sell when customers do not know they need you?

                      Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                      0-23

                      Benjamin Devisme, VP Sales, Quicktext

                      Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                      0-28

                      John Gallagher, Sales Director, Duetto

                      Real time pricing

                      As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                      • What is the difference from being a Revenue Manager today compared to 10 years ago?
                        • Does the skillset of an RM differ – if so; in what way?
                      • What does Real Time Price Optimization mean?
                      • What gains (and risks?) come with real time price optimization?
                      • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                      atomized2

                      Alexander Edström, CEO, Atomize

                      Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                      In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                      head-shot

                      Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                      Storytelling that works

                      Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                      0-13

                      Christian Braathen, Client Director, Scandinavian Design Group

                      Commercial Technology Strategy

                      What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                      0-11

                      Julie Grieve, Founder and CEO, Criton

                      Close the gap between revenue optimization & digital marketing

                      finnbar-colour-headshot

                      Finnbar Cornwall, Senior Industry Head Travel at Google UK

                      Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                      MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

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                      Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                      Navigating the changing hotel distribution landscape

                      Insights to improve competitiveness in an increasingly volatile environment

                      0-10

                      Michael Mernagh, Head of Sales EMEA, OTA Insight

                      Customer Centricity

                      About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                      0-9

                      Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                      3 ways to make more strategic use of your brand

                      How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                      monna-nordhagen

                      Monna Nordhagen, Partner and strategy advisor, Mars

                      Using Technology to Deliver a Personalized Guest Experience

                      0-8

                      Michael De Jongh, Chief Commercial Officer, Avvio

                      Being a General Manager and Leading a team of strong performers

                      0-7

                      Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                      Coaching a team for strategic selling

                      0-6

                      Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                      Expansion of revenue management capabilities

                      damiano-zennaro

                      Damiano Zennaro, Global Director of Advisory services at IDeaS

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                      Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                      Retention strategies for Sales professional that works’

                      Anant Vithlani

                      Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                      Intermediaries: Should they be managed like a key account?

                      0-13

                      Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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                      This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

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