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News

Monthly Archive for: "November, 2017"
 PolyU Study Urges Hotels to Engage the Facebook Generation

PolyU Study Urges Hotels to Engage the Facebook Generation

November 30, 2017

Hotels should make greater use of social media to evaluate their performance from the customer’s perspective, according to Dr Bona Kim (Ph.D. graduate) and Dr Sam Kim of the School […]

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     HFTP and Naseba Set New Standard in The Middle East with HITEC Dubai

    HFTP and Naseba Set New Standard in The Middle East with HITEC Dubai

    November 30, 2017

    Co-produced by Hospitality Financial and Technology Professionals (HFTP) and Naseba, more than 600 hospitality technology professionals came together for the inaugural HITEC Dubai. The event [...]

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       Rainmaker Announces Antitrust Clearance from U.S. Department of Justice, Clearing the Way for Completion of Multifamily Assets Sale

      Rainmaker Announces Antitrust Clearance from U.S. Department of Justice, Clearing the Way for Completion of Multifamily Assets Sale

      November 30, 2017

      ALPHARETTA, GA Nov. 29, 2017 The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that it has received [...]

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         27 Per Cent Increase in Branded Residence Hotel Operators Highlights Substantial Growth in the Sector

        27 Per Cent Increase in Branded Residence Hotel Operators Highlights Substantial Growth in the Sector

        November 30, 2017

        The branded residences sector is one of the fastest growing in the real estate industry, attracting more hotel operators, developers, investors and buyers year-on-year. The highly-anticipated [...]

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           Criton Apps announces new tech partnership with Benbria's Loop platform.

          Criton Apps announces new tech partnership with Benbria's Loop platform.

          November 30, 2017

          Giving independent hotel operators the same digital capabilities as the big travel players, the first DIY app builder for the hospitality sector in the UK, Criton Apps, is integrating key […]

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             Meet the Top 5-Star Hotel Brands in the Middle East

            Meet the Top 5-Star Hotel Brands in the Middle East

            November 30, 2017

            Forbes Middle East, a region-specific version of one of the most popular business publications in the entire world, recently named its list of the top 5-star hotel brands in The […]

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               InterContinental Malta Implements Guestware to Personalize the Guest Experience

              InterContinental Malta Implements Guestware to Personalize the Guest Experience

              November 30, 2017

              Guestware announced that InterContinental Malta in St. George’s Bay implemented Guestware to personalize the guest experience and simplify staff response to requests. Guestware is an [...]

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                 Second edition of HOSPA hospitality ebook Revenue Management An Introduction' now available for free downloading through HOSPA website, iBooks and eHotelier

                Second edition of HOSPA hospitality ebook Revenue Management An Introduction' now available for free downloading through HOSPA website, iBooks and eHotelier

                November 30, 2017

                The second edition of the highly acclaimed HOSPA Practitioners Series ebook, entitled ‘Revenue Management An Introduction’, is now available for downloading free-of-charge by Revenue [...]

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                   HFTP and HSMAI Region Europe to Co-locate European Conferences in April 2018

                  HFTP and HSMAI Region Europe to Co-locate European Conferences in April 2018

                  November 30, 2017

                  AUSTIN TEXAS USA (November 30 2017) Hospitality Financial and Technology Professionals (HFTP¬) and HSMAI Region Europe the hospitality sales and marketing association international are pleased to [...]

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                     Hotel Operations Technology Has Reduced Staff Communication Complications By Some 60-70%, Says Resort GM

                    Hotel Operations Technology Has Reduced Staff Communication Complications By Some 60-70%, Says Resort GM

                    November 29, 2017

                    Aruba’s Amsterdam Manor Beach Resort, which implemented ALICE’s full suite of hospitality technology products in August of this year, can already report meaningful improvements in [...]

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                      What characterizes the best sales teams?

                      0-29

                      Remi Morken, CCO, SalesScreen

                      How to sell when customers do not know they need you?

                      Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                      0-23

                      Benjamin Devisme, VP Sales, Quicktext

                      Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                      0-28

                      John Gallagher, Sales Director, Duetto

                      Real time pricing

                      As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                      • What is the difference from being a Revenue Manager today compared to 10 years ago?
                        • Does the skillset of an RM differ – if so; in what way?
                      • What does Real Time Price Optimization mean?
                      • What gains (and risks?) come with real time price optimization?
                      • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                      atomized2

                      Alexander Edström, CEO, Atomize

                      Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                      In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                      head-shot

                      Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                      Storytelling that works

                      Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                      0-13

                      Christian Braathen, Client Director, Scandinavian Design Group

                      Commercial Technology Strategy

                      What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                      0-11

                      Julie Grieve, Founder and CEO, Criton

                      Close the gap between revenue optimization & digital marketing

                      finnbar-colour-headshot

                      Finnbar Cornwall, Senior Industry Head Travel at Google UK

                      Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                      MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

                      eb-new-pic

                      Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                      Navigating the changing hotel distribution landscape

                      Insights to improve competitiveness in an increasingly volatile environment

                      0-10

                      Michael Mernagh, Head of Sales EMEA, OTA Insight

                      Customer Centricity

                      About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                      0-9

                      Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                      3 ways to make more strategic use of your brand

                      How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                      monna-nordhagen

                      Monna Nordhagen, Partner and strategy advisor, Mars

                      Using Technology to Deliver a Personalized Guest Experience

                      0-8

                      Michael De Jongh, Chief Commercial Officer, Avvio

                      Being a General Manager and Leading a team of strong performers

                      0-7

                      Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                      Coaching a team for strategic selling

                      0-6

                      Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                      Expansion of revenue management capabilities

                      damiano-zennaro

                      Damiano Zennaro, Global Director of Advisory services at IDeaS

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                      Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                      Retention strategies for Sales professional that works’

                      Anant Vithlani

                      Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                      Intermediaries: Should they be managed like a key account?

                      0-13

                      Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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