Are you in the process of optimising guest experience at your hotel? Learn which points to take in mind creating an experience for your hotel guests from the interview with Steven van Bellenghem, author and speaker at the HSMAI ROC Europe 2023.
The big prediction for 2023, 3 key ingredients to create an offer that your guests won’t be able to refuse, and what we can learn from Tom Cruise’s latest film in the video.
P.s. We have a present for you! Get Steven’s e-book about how Web3 & Metaverse are changing the game in the customer experience for free here.
About HSMAI Europe
HSMAI – Hospitality Sales and Marketing Association International – is a global organisation founded in the US in 1927. HSMAI Region Europe is the European arm of the organisation. HSMAI Europe aims to be a key influencer, pioneer and the go-to industry resource for professional development, commercial strategies and sustainability in the hospitality, travel and tourism industry. www.hsmai.eu