Discover how to address industry problems from professionals working in the same industry on a day such as this. During this interview, Lennert de Jong, President, Hospitality at Planet, and Former Chair of the HSMAI Europe Revenue Optimization Advisory Board, discusses why he finds it important to attend events like HSMAI ROC Europe and the impact payment technology can have on the guest experience. So far hotels have organised responsibilities based on individual tasks – to check somebody in, or provide room service, but it’s definitely possible to utilise the information technology holds to bring everything together and provide a personalised experience.
“Every hotel deals with payments and there is a lot of information sitting in there. Use it! “- Lennert de Jong, President, Hospitality at Planet.
