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HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry
  • About
    • Board of Directors
    • HSMAI Region Europe Staff
    • Contact
    • Privacy Policy
  • Locations
    • HSMAI Americas
    • HSMAI Asia Pacific
    • HSMAI Middle East
    • HSMAI Global
  • Membership
  • HSMAI Europe TV
  • Events
    • HSMAI Europe Events Calendar 2022
    • HSMAI Europe Commercial Summer Camp 2022
  • News
    • Global Knowledge Center
  • Blog

Mentor Programme

 Let’s Talk Mentoring!

Let’s Talk Mentoring!

May 25, 2022
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     Let’s Talk Mentoring!

    Let’s Talk Mentoring!

    May 24, 2022
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       Hospitality Industry First as HSMAI Europe Student Council – Launches in September

      Hospitality Industry First as HSMAI Europe Student Council – Launches in September

      July 14, 2021
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         Listen to our webinar with Mike Leven

        Listen to our webinar with Mike Leven

        April 2, 2019

        Last week, HSMAI and Cendyn hosted a live webinar with Mike Leven. We got great feedback and we will do many webinars moving forward. Later we had a technical glitch […]

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           Webcast: HSMAI interview on mentoring with hotel icon Mike Leven

          Webcast: HSMAI interview on mentoring with hotel icon Mike Leven

          March 20, 2019

          Mike Leven is one of the most prominent US hotel icons, but it is his warmth, wisdom, humility and commitment to leadership and customer service which is quite unique. The […]

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             Are you interested in having a mentor?

            Are you interested in having a mentor?

            March 8, 2019

            HSMAI Region Europe is pleased to announce Stan van Roij, Vice President – Hospitality Solutions & Program Management at Infor. He is one of the mentors of the HSMAI Region Europe mentor […]

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               Thomas Reinsborg, SAS becomes HSMAI Region Europe Mentor

              Thomas Reinsborg, SAS becomes HSMAI Region Europe Mentor

              August 9, 2018

              Thomas Reinsborg, SAS (Scandinavian Airlines) Head of Sales for Norway, is ready to share his experience in sales management as a mentor for HSMAI Region Europe’s Mike Leven Mentor Program. […]

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                 Highly praised general manager joins HSMAI’s team of mentors and Advisory Board for Culture and People

                Highly praised general manager joins HSMAI’s team of mentors and Advisory Board for Culture and People

                July 18, 2018

                Jarle Moen, general manager of the luxury hotel THE THIEF in Oslo, first opening its doors back in January 2013, has been highly successful in establishing his hotel, owned by […]

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                   Mike Leven Mentor Program

                  Mike Leven Mentor Program

                  April 27, 2018

                  Are you looking for a mentor – or would you perhaps be interested in being one yourself? Please do not hesitate to get in touch with us. Regardless of whether […]

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                     Study Tour to Florida and New York

                    Study Tour to Florida and New York

                    December 22, 2016

                    In mid-February a small group from HSMAI Region Europe together with some of the HSMAI Region Europe mentors and advisors will go on a study tour to Florida and New […]

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                      Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                      In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                      head-shot

                      Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                      3 ways to make more strategic use of your brand

                      How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                      monna-nordhagen

                      Monna Nordhagen, Partner and strategy advisor, Mars

                      What characterizes the best sales teams?

                      0-29

                      Remi Morken, CCO, SalesScreen

                      Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                      0-28

                      John Gallagher, Sales Director, Duetto

                      How to sell when customers do not know they need you?

                      Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                      0-23

                      Benjamin Devisme, VP Sales, Quicktext

                      Real time pricing

                      As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                      • What is the difference from being a Revenue Manager today compared to 10 years ago?
                        • Does the skillset of an RM differ – if so; in what way?
                      • What does Real Time Price Optimization mean?
                      • What gains (and risks?) come with real time price optimization?
                      • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                      atomized2

                      Alexander Edström, CEO, Atomize

                      Expansion of revenue management capabilities

                      damiano-zennaro

                      Damiano Zennaro, Global Director of Advisory services at IDeaS

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                      Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                      Customer Centricity

                      About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

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                      Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                      Being a General Manager and Leading a team of strong performers

                      0-7

                      Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                      Retention strategies for Sales professional that works’

                      Anant Vithlani

                      Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                      Storytelling that works

                      Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                      0-13

                      Christian Braathen, Client Director, Scandinavian Design Group

                      Commercial Technology Strategy

                      What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                      0-11

                      Julie Grieve, Founder and CEO, Criton

                      Close the gap between revenue optimization & digital marketing

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                      Finnbar Cornwall, Senior Industry Head Travel at Google UK

                      Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                      MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

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                      Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                      Navigating the changing hotel distribution landscape

                      Insights to improve competitiveness in an increasingly volatile environment

                      0-10

                      Michael Mernagh, Head of Sales EMEA, OTA Insight

                      Using Technology to Deliver a Personalized Guest Experience

                      0-8

                      Michael De Jongh, Chief Commercial Officer, Avvio

                      Coaching a team for strategic selling

                      0-6

                      Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                      Intermediaries: Should they be managed like a key account?

                      0-13

                      Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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