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Events

12 events found.

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January 2020

Thu 9

January 9, 2020 @ 12:00 pm - 5:00 pm

HSMAI Møte- og Eventbørsen

Scandic Fornebu Martin Linges vei 2, Fornebu, Norway

Thu 9

January 9, 2020 @ 6:00 pm - 11:30 pm

The HSMAI Awards Norway

Tue 28

January 28, 2020 @ 8:00 am - 6:00 pm

HSMAI Sales Leader Forum Europe

London London, England, United Kingdom

Press here for the programme and to sign up!

Tue 28

January 28, 2020 @ 8:00 am - 9:00 pm

HSMAI ROC AND THE HSMAI AWARDS BACK TO LONDON

The Savoy Hotel 2 Savoy Ct, Strand, London, United Kingdom

HSMAI ROC 2020 Take The Lead in Revenue Strategy Tuesday January 28th 2020 The Savoy Hotel in London HSMAI Region Europe is moving ROC and The HSMAI Europe Awards back to London! Press here to visit our ROC page! Please save the date and sign up for ROC already today to secure space for you […]

Wed 29

January 29, 2020 @ 9:00 am - 4:00 pm

HSMAI Region Europe Commercial Director Roundtable

The Savoy Hotel 2 Savoy Ct, Strand, London, United Kingdom

Followed by the ROC and the Sales Leader Forum on January 28 in London: HSMAI REGION EUROPE EXCLUSIVE ROUNDTABLE This event is by INVITATION-ONLY and you will meet with 20 other leaders Wednesday, January 29th, 2020 from 9:00 AM to 4:00 PM at the Savoy Hotel in London The moderator for the day is Dr. Kelly McGuire. Amanda […]

Wed 29

January 29, 2020 @ 10:00 am - 3:00 pm

CRME in London, Wednesday January 29th 2020

Certified Hospitality Revenue Management Executive (CRME) Certification HSMAI Region Europe will be in London for the CRME certification on Wednesday January 29th 2020. On Wednesday January 29th 2020 HSMAI Region Europe will host an interactive Revenue Management workshop, after which the participants will complete the globally recognised CRME certification exam. Sign up today! The certification […]

Wed 29

January 29, 2020 @ 10:00 am - 3:00 pm

CHDM in London, Wednesday January 29th 2020

The Savoy Hotel 2 Savoy Ct, Strand, London, United Kingdom

Certified Hospitality Digital Marketer (CHDM) HSMAI Region Europe will be in London for the CHDM certification on Wednesday January 29th 2020 at the Savoy Hotel in London When you sign up for the CHDM you also get access to webinars which will guide you through the book that has to be read before the class […]

February 2020

Tue 18

February 18, 2020 @ 2:00 pm - 7:00 pm

HSMAI Meeting The Netherlands

Park Plaza Victoria Amsterdam Damrak 1-5, Amsterdam, Netherlands

Target the right metric: How to use Google to optimise hotel revenue and profit. Tom van Gessel will discuss yield based marketing and how to design digital marketing models to maximise revenue and profit for hotels. * Speaker information: Tom van Gessel, Amsterdam, The Netherlands - Originally from Taiwan, Tom has lived his entire life ‘abroad’ […]

March 2020

Thu 5

March 5, 2020 @ 7:30 am - 9:45 am

Important message: ITB Berlin 2020

Hilton Berlin Mohrenstraße 30, Berlin, Berlin, Germany

Important message: Due to the increasing spread of the novel coronavirus COVID-19, the Federal Ministry of Health and the Federal Ministry of Economics have implied a cancellation of ITB Berlin 2020. That means this breakfast meeting will not take place. Read more here. HSMAI Breakfast meeting in Berlin Thursday March 5 Hilton Berlin, Mohrenstraße 30 […]

Thu 5

March 5, 2020 @ 3:00 pm - 4:00 pm

HSMAI Region Europe virtual meeting

The topic for the upcoming Curate in America and Europe is: Leadership in Changing Times In addition, with everything that is happening now regarding the Coronavirus, we will host several virtual meetings with HSMAI Channel. The HSMAI Region Europe virtual meeting will take place on Thursday March 5th, from 3 PM until 4 PM CET […]

Tue 10

March 10, 2020 @ 9:00 am - March 12, 2020 @ 5:00 pm

Excelling at Customer Centricity, the ECC Programme in Oslo

THE THIEF Landgangen 1,, Oslo, Norway

An Executive Coach Certification aiming for a pledge to excellence! Excelling at Customer Centricity, the ECC Programme, is an Executive Coach Certification with the aim for participants to become enablers of a culture of customer centric excellence Coming up in Oslo, March 10 – 12 from 9 am to 5 pm @THE THIEF From our […]

Thu 19

March 19, 2020 @ 6:00 am - 8:30 pm

HSMAI evening meeting in London

The Royal Horseguards 2 Whitehall Ct, Westminster, London

We would like to inform you that due to the corona situation we will not host the upcoming meeting Thursday March 19th at The Royal Horseguards in London. We are sorry, but of course the health and safety must be given priority first and foremost. In the coming weeks we will arrange digital meetings instead. Already […]

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Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

3 ways to make more strategic use of your brand

How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

Monna Nordhagen, Partner and strategy advisor, Mars

What characterizes the best sales teams?

Remi Morken, CCO, SalesScreen

Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

John Gallagher, Sales Director, Duetto

How to sell when customers do not know they need you?

Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

Benjamin Devisme, VP Sales, Quicktext

Real time pricing

As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

What is the difference from being a Revenue Manager today compared to 10 years ago?
- Does the skillset of an RM differ – if so; in what way?
What does Real Time Price Optimization mean?
What gains (and risks?) come with real time price optimization?
How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?

Alexander Edström, CEO, Atomize

Expansion of revenue management capabilities

Damiano Zennaro, Global Director of Advisory services at IDeaS

Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

Customer Centricity

About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

Being a General Manager and Leading a team of strong performers

Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

Retention strategies for Sales professional that works’

Anant Vithlani, Vice President Sales, Nordic Choice Hotels

Storytelling that works

Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

Christian Braathen, Client Director, Scandinavian Design Group

Commercial Technology Strategy

What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

Julie Grieve, Founder and CEO, Criton

Close the gap between revenue optimization & digital marketing

Finnbar Cornwall, Senior Industry Head Travel at Google UK

Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

Navigating the changing hotel distribution landscape

Insights to improve competitiveness in an increasingly volatile environment

Michael Mernagh, Head of Sales EMEA, OTA Insight

Using Technology to Deliver a Personalized Guest Experience

Michael De Jongh, Chief Commercial Officer, Avvio

Coaching a team for strategic selling

Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

Intermediaries: Should they be managed like a key account?

Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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