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  • About
    • Board of Directors
    • HSMAI Region Europe Staff
    • Contact
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  • Locations
    • HSMAI Americas
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Tag Archives for: "Internet"
 21 January: Pre CRME webinar on Total Revenue Drivers

21 January: Pre CRME webinar on Total Revenue Drivers

January 12, 2016

The next pre CRME webinar on Total Revenue Drivers will be moderated by Cidalia Pinto Coelho Director of Revenue Management at Louvre Hotels Group to be held on Thursday 21 […]

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     HSMAI European Awards website launched

    HSMAI European Awards website launched

    December 11, 2015

    Today saw the so-called soft launch – as minor improvements remain to be implemented – of HSMAI Europe website hsmaiawards.eu especially earmarked for news and information on the [...]

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       Radisson Blu website relaunch

      Radisson Blu website relaunch

      September 10, 2015

      Radisson Blu Hotels & Resorts just relaunched their website in a modern and highly elegant design. We in HSMAI Europe wish to extend our congratulations – and expression of awe. […]

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         Webinar 26 June: Online Localisation Strategy in Hospitality

        Webinar 26 June: Online Localisation Strategy in Hospitality

        June 17, 2015

        HSMAI Europe will host its first webinar on Digital Marketing on Friday 26 June lead by Niklas Schlappkohl Senior Director eCommerce from the Carlson Rezidor Hotel Group and Chair of […]

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           New website for HSMAI Europe

          New website for HSMAI Europe

          April 17, 2013

          Saturday 14 April saw the end of HSMAI Europe’s old website originally introduced in the summer of 2009 which has been closed for four days pending today’s launch of HSMAI.eu […]

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             Hospitality and Travel Industry Experts to Debate Challenges and Opportunities in Revenue Management at HSMAI London Conference

            Hospitality and Travel Industry Experts to Debate Challenges and Opportunities in Revenue Management at HSMAI London Conference

            January 26, 2011

            On 7 February leading experts in the hotel restaurant pubco and travel industry will gather under one roof to identify and debate the latest industry challenges opportunities and trends in […]

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               Great places great designs

              Great places great designs

              September 20, 2010

              They keep telling us not to judge the book by its cover but we’re all mere humans easily seduced by an inviting exterior rendering appearances all the more important. Granted […]

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                 Welcome to our new website

                Welcome to our new website

                June 30, 2009

                For some time we have had a separate website for the European division of HSMAI in the pipeline in addition to the national chapters – plans that finally materialise with […]

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                  Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                  In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                  head-shot

                  Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                  3 ways to make more strategic use of your brand

                  How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                  monna-nordhagen

                  Monna Nordhagen, Partner and strategy advisor, Mars

                  What characterizes the best sales teams?

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                  Remi Morken, CCO, SalesScreen

                  Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

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                  John Gallagher, Sales Director, Duetto

                  How to sell when customers do not know they need you?

                  Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                  0-23

                  Benjamin Devisme, VP Sales, Quicktext

                  Real time pricing

                  As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                  • What is the difference from being a Revenue Manager today compared to 10 years ago?
                    • Does the skillset of an RM differ – if so; in what way?
                  • What does Real Time Price Optimization mean?
                  • What gains (and risks?) come with real time price optimization?
                  • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
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                  Alexander Edström, CEO, Atomize

                  Expansion of revenue management capabilities

                  damiano-zennaro

                  Damiano Zennaro, Global Director of Advisory services at IDeaS

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                  Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                  Customer Centricity

                  About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

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                  Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                  Being a General Manager and Leading a team of strong performers

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                  Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                  Retention strategies for Sales professional that works’

                  Anant Vithlani

                  Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                  Storytelling that works

                  Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                  0-13

                  Christian Braathen, Client Director, Scandinavian Design Group

                  Commercial Technology Strategy

                  What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                  0-11

                  Julie Grieve, Founder and CEO, Criton

                  Close the gap between revenue optimization & digital marketing

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                  Finnbar Cornwall, Senior Industry Head Travel at Google UK

                  Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                  MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

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                  Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                  Navigating the changing hotel distribution landscape

                  Insights to improve competitiveness in an increasingly volatile environment

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                  Michael Mernagh, Head of Sales EMEA, OTA Insight

                  Using Technology to Deliver a Personalized Guest Experience

                  0-8

                  Michael De Jongh, Chief Commercial Officer, Avvio

                  Coaching a team for strategic selling

                  0-6

                  Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                  Intermediaries: Should they be managed like a key account?

                  0-13

                  Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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