• Contact Us
  • About
    • Board of Directors
    • HSMAI Region Europe Staff
    • Contact
    • Privacy Policy
  • Locations
    • HSMAI Americas
    • HSMAI Asia Pacific
    • HSMAI Middle East
    • HSMAI Global
  • Education
  • Memberships
  • CSC 2026
  • Resources
    • Podcast
  • News
    • Global Knowledge Center
0

Basket

HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry
  • About
    • Board of Directors
    • HSMAI Region Europe Staff
    • Contact
    • Privacy Policy
  • Locations
    • HSMAI Americas
    • HSMAI Asia Pacific
    • HSMAI Middle East
    • HSMAI Global
  • Education
  • Memberships
  • CSC 2026
  • Resources
    • Podcast
  • News
    • Global Knowledge Center

News

Monthly Archive for: "June, 2016"
 Having fun while connecting Hospitality Industry

Having fun while connecting Hospitality Industry

June 9, 2016

Yesterday evening we had our Summer Party in Oslo at the fantastic VŽritŽ venue at Aker Brygge. More than 40 people joined us for the event, enjoying nice summer drinks […]

Read More 0
     G Travel joins forces with Dubai based dnata in marine, offshore & corporate travel

    G Travel joins forces with Dubai based dnata in marine, offshore & corporate travel

    June 9, 2016

    On Wednesday G Travel announcedÊits entranceÊinto a joint venture with dnata. The new joint venture will operate as G Travel International, and will provide global travel management services for [...]

    Read More 0
       Windward Management, Emerald Investment Partners buy Hilton Dublin Airport Hotel

      Windward Management, Emerald Investment Partners buy Hilton Dublin Airport Hotel

      June 9, 2016

      Hospitality Management company Windward Management and Emerald Investment Partners recentlyÊannounced the completion of the acquisition of the 4 star Hilton Dublin Airport Hotel from P. J. Walls [...]

      Read More 0
         HSMAI Region Europe profile: Antoine Asselin

        HSMAI Region Europe profile: Antoine Asselin

        June 3, 2016

        Antoine Asselin Founder UpMail Antoine is a valued member of the HSMAI Region Europe Sales Executive Advisory Board. Q:ÊWhat does a day at work consist of for you? A:ÊEvery morning […]

        Read More 0
           4th October: HSMAI Region Europe 5th Annual Digital Marketing Conference

          4th October: HSMAI Region Europe 5th Annual Digital Marketing Conference

          June 3, 2016

          Meli‡ Palas Atenea, 29 Paseo Ingeniero Gabriel Roca, Palma, Mallorca 4th October 2016 at 9:00 to 16:30 followed by drinks and snacks Join us for the 5th Annual HSMAI Region […]

          Read More 0
             Help Frank to reach his goal

            Help Frank to reach his goal

            June 3, 2016

            One of HSMAI Region Europe’s close partners and supporters Frank Reeves, Founder and CEO of Avvio and a member of the HSMAI Region Europe Digital Marketing Advisory Board, is taking […]

            Read More 0
               8th June: Summer Party in Oslo

              8th June: Summer Party in Oslo

              June 3, 2016

              Welcome to HSMAI Summer Party at VŽritŽ in Oslo Wednesday 8th June from 17:00 VŽritŽ at Aker Brygge – Grund No 1-3 , 0250 Oslo, Norway Join us for a […]

              Read More 0
                 31st October: HSMAI Global Revenue Management Certification (CRME) in Oslo

                31st October: HSMAI Global Revenue Management Certification (CRME) in Oslo

                June 30, 2016

                HSMAI Region Europe will be in OsloæMondayæ31st Octoberæfor the CRME certification On 31st October from 10am until 3pmæHSMAI Region Europe will host an interactive Revenue Management workshop. At [...]

                Read More 0
                   HSMAI Region Europe presents the first 14 Mentors today

                  HSMAI Region Europe presents the first 14 Mentors today

                  June 29, 2016

                  HSMAI Region Europe is pleased to announce the mentors of the HSMAI Region Europe Mentor Programme. The HSMAI Region Europe Mentor Programme has been developed in close collaboration with many [...]

                  Read More 0
                     29th June: Join free TripAdvisor webinar

                    29th June: Join free TripAdvisor webinar

                    June 27, 2016

                    One of HSMAI Region Europe’s partners and supporters TripAdvisor is organising a free webinar onæ’ÖTotal Reputation Management for Lodging Operators’ at 5pm CET on Wednesday [...]

                    Read More 0
                      Load More
                      HSMAI Global Entities
                      • HSMAI Academy
                      • HSMAI Foundation
                      • HSMAI America
                      • HSMAI Asia
                      • HSMAI Middle East
                      • HSMAI Global Signature Events
                      • Privacy Policy
                      Recent Posts
                      • This Month’s Game-Changer: Christophe Laure, General Manager of the InterContinental Paris Le Grand
                        This Month’s Game-Changer: Christophe Laure, General Manager of the InterContinental Paris Le Grand
                        May 22, 2025
                      • Hospitality’s Leading Voices | Sixth Edition
                        Hospitality’s Leading Voices | Sixth Edition
                        May 22, 2025
                      • Sign up for Connecting Future Leaders in London!
                        Sign up for Connecting Future Leaders in London!
                        May 15, 2025
                      © HSMAI 2018
                      Contact Us

                      Send us an email for any queries you have about HSMAI Europe and we'll get back to you, asap.

                      Not readable? Change text. captcha txt
                      0

                      Start typing and press Enter to search

                      Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                      In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                      head-shot

                      Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                      3 ways to make more strategic use of your brand

                      How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                      monna-nordhagen

                      Monna Nordhagen, Partner and strategy advisor, Mars

                      What characterizes the best sales teams?

                      0-29

                      Remi Morken, CCO, SalesScreen

                      Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                      0-28

                      John Gallagher, Sales Director, Duetto

                      How to sell when customers do not know they need you?

                      Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                      0-23

                      Benjamin Devisme, VP Sales, Quicktext

                      Real time pricing

                      As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                      • What is the difference from being a Revenue Manager today compared to 10 years ago?
                        • Does the skillset of an RM differ – if so; in what way?
                      • What does Real Time Price Optimization mean?
                      • What gains (and risks?) come with real time price optimization?
                      • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                      atomized2

                      Alexander Edström, CEO, Atomize

                      Expansion of revenue management capabilities

                      damiano-zennaro

                      Damiano Zennaro, Global Director of Advisory services at IDeaS

                      dsc_0045

                      Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                      Customer Centricity

                      About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                      0-9

                      Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                      Being a General Manager and Leading a team of strong performers

                      0-7

                      Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                      Retention strategies for Sales professional that works’

                      Anant Vithlani

                      Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                      Storytelling that works

                      Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                      0-13

                      Christian Braathen, Client Director, Scandinavian Design Group

                      Commercial Technology Strategy

                      What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                      0-11

                      Julie Grieve, Founder and CEO, Criton

                      Close the gap between revenue optimization & digital marketing

                      finnbar-colour-headshot

                      Finnbar Cornwall, Senior Industry Head Travel at Google UK

                      Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                      MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

                      eb-new-pic

                      Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                      Navigating the changing hotel distribution landscape

                      Insights to improve competitiveness in an increasingly volatile environment

                      0-10

                      Michael Mernagh, Head of Sales EMEA, OTA Insight

                      Using Technology to Deliver a Personalized Guest Experience

                      0-8

                      Michael De Jongh, Chief Commercial Officer, Avvio

                      Coaching a team for strategic selling

                      0-6

                      Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                      Intermediaries: Should they be managed like a key account?

                      0-13

                      Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

                      HEADER

                      Subtitle to go here

                      This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

                      claire-lyon-shaw

                      Name Surname, Role, description etc etc etc

                      663399

                      Name Surname, Role, description etc etc etc

                      HEADER

                      Subtitle to go here

                      This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

                      claire-lyon-shaw

                      Name Surname, Role, description etc etc etc

                      663399

                      Name Surname, Role, description etc etc etc

                      We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.OkNo