In HSMAI, Letters from the President & CEO

A Big Thank You!

We at HSMAI Region Europe are lucky to work with many extraordinary and talented people across Europe and the rest of the world. Before taking a couple of weeks of holiday in order to prepare ourselves for our exciting Fans of Good Service Tour starting 1st August in Norway, I want to take the time to thank our fantastic group of advisors,Êjurors, mentorsÊand other volunteers – more than 100 people altogether. Together we have made HSMAI Region Europe what it is today, and our vision Ð The leading meeting place of the Industry Ð is being realised with all of your help and efforts. We have evolved fromÊa few national chapters to being a pan-European association with members and activities in most of the key destinations in Europe – see the map above.

I often say that HSMAI is like one big family – an inclusive family. It makes me very happy to see the warmth and selflessness of our many advisors and volunteers and seeing them succeed. All of our Advisory Board members across Europe as well as many others we work closely with deserve recognition for their wonderful work. Most of them have been presented already on our website and the rest we will focus on after the summer.

In this issue of HSMAI Weekly our profile is Joanna Schršder, VP of Revenue Management at Steigenberger Hotels and a member of the HSMAI Region Europe Revenue Management Advisory Board. Last Monday Joanna had just come back from attending several courses at Cornell University before returning to the office for a full day’s work, and then on Tuesday she spent the whole day leading our CRME workshop as a trainer – as well as in the afternoon ran one of the roundtables and to top it all was a panelist at our Afternoon Hospitality Event hosted in collaboration with Travel Industry Club Germany (TIC). Joanna was doing all of this to help us develop and grow but also to develop the industry. In order to do this she picked up her own expenses as all our volunteers do. Joanna and the rest of the leadership teamÊat Steigenberger are corporate members and supporters of HSMAI Region Europe, and Joanna could not have done all this without the big support of her boss, CEO of Steigenberger Hotels Puneet Chhatwal. He is one of the many CEOs who understand the importance of helping out and giving back to the industry in order for us all to progressÊand thrive.

Whether a member of the Advisory Boards, working together on a project on national events, assisting us with connecting the industry and enabling knowledge sharing, or hosting our CRME and CHDM workshops, many of you have generously dedicated your time to help us and the industry, and we want to say aÊbig Thank You for your great work!

Have a wonderful weekend and summer and see you again in September!

Ingunn Hofseth. Thumbnail

Warm regards,
Ingunn Hofseth
President & CEO
HSMAI Region Europe

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