Hotels are realizing the importance of messaging to build loyalty, increase engagement and enhance guest’s overall experience. According to Skift, an expected additional 1.1 billion new users are set to adopt messaging by the end of 2018, for a total of 3.6 billion users, making “messaging” the new social media. To help hoteliers stay competitive and communicate with their guests more efficiently, Intelity has designed a new Unified Messaging Portal to enable guests to place requests with hotel staff via the messaging channel of their choice, whether it be SMS text or social media. “Mercury: Messaging” is Intelity’s new tool, being offered at ZERO cost for the SMS-only version to qualifying hospitality organizations or upgrade to the full version to include Facebook messaging.
