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  • About
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    • Advisory Boards
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    • Press releases
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News

Monthly Archive for: "September, 2017"
 Letter to HSMAI Holland & RevenueProfs members

Letter to HSMAI Holland & RevenueProfs members

September 11, 2017

Letter to HSMAI Holland & RevenueProfs members regarding: 2018 HSMAI Holland Transformation & Membership Privileges Dear (Name) We hope youÕve had a great and relaxing summer! As promised [...]

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     A rewarding week Ð and HSMAI America’s 90th anniversary

    A rewarding week Ð and HSMAI America’s 90th anniversary

    September 9, 2017

    What a week it has been for us in HSMAI, starting off with the Norwegian HSMAI Day in Oslo! We would like to take the opportunity to thank all those […]

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       HSMAI Region Europe welcomes TripAdvisor onto three new Advisory Boards

      HSMAI Region Europe welcomes TripAdvisor onto three new Advisory Boards

      September 1, 2017

      HSMAI Region Europe today announced that TripAdvisor has joined three new advisory boards: Service Operation, focusing on HSMAI Region Europe’s newly-developed “Winning for Customers [...]

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         Magnuson says Airbnb's 22% UK market share new opportunity for independent hoteliers.

        Magnuson says Airbnb's 22% UK market share new opportunity for independent hoteliers.

        September 30, 2017

        In an address this week at London’s Hotel Tech Live, Magnuson Hotels CEO and co-founder Thomas Magnuson stated that recent disruptions to the UK hotel inventory are presenting new [...]

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           Milestone Shortlisted for Best SEO Software Suite & Best Search Software Tool by US Search Awards 2017

          Milestone Shortlisted for Best SEO Software Suite & Best Search Software Tool by US Search Awards 2017

          September 30, 2017

          US Search Awards 2017, a competition that celebrates the very best in SEO, PPC, Digital and Content Marketing, announced today that Milestone, Inc. has been chosen as a semi-finalist in […]

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             Marriott International's AI-powered Chatbots on Facebook Messenger and Slack, and Aloft's ChatBotlr, Simplify Travel for Guests Throughout Their Journey

            Marriott International's AI-powered Chatbots on Facebook Messenger and Slack, and Aloft's ChatBotlr, Simplify Travel for Guests Throughout Their Journey

            September 30, 2017

            Marriott International the hospitality industry’s iconic leader in guest service is expanding upon the heart of its hospitality, its hundreds of thousands of associates, by creating [...]

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               Data And Analytics Can Help You Distribute Your Hotel Inventory Effectively & Run Hotel Profitably

              Data And Analytics Can Help You Distribute Your Hotel Inventory Effectively & Run Hotel Profitably

              September 30, 2017

              The Internet has had an impact on almost every industry out there and how could hotel industry be an exception to this revolution. Traditional booking mechanisms like phones and agents […]

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                 Trivago Bought An AI Startup That Eased Peoples' Fears About Giving Up Data | fastcompany.com

                Trivago Bought An AI Startup That Eased Peoples' Fears About Giving Up Data | fastcompany.com

                September 29, 2017

                All types of online services are scrambling to meet the AI-driven personalization standard set by Amazon and Netflix. Fast-growing international hotel search engine Trivago is taking that path by [...]

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                   Tracing back online travel in India since 2005

                  Tracing back online travel in India since 2005

                  September 29, 2017

                  The origins of online travel in India can be traced back to 2005. Access to the Internet was scarce, and electronic payments and online travel penetration levels were abysmally low. […]

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                     The Rainmaker Group Wins Prestigious GGB Gaming & Technology Award

                    The Rainmaker Group Wins Prestigious GGB Gaming & Technology Award

                    September 29, 2017

                    The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue management software solutions, today announced that it has received the prestigious silver medal for its [...]

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                        Demystifying AI for Hospitality: A Commercial Framework
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                      What characterizes the best sales teams?

                      0-29

                      Remi Morken, CCO, SalesScreen

                      How to sell when customers do not know they need you?

                      Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                      0-23

                      Benjamin Devisme, VP Sales, Quicktext

                      Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                      0-28

                      John Gallagher, Sales Director, Duetto

                      Real time pricing

                      As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                      • What is the difference from being a Revenue Manager today compared to 10 years ago?
                        • Does the skillset of an RM differ – if so; in what way?
                      • What does Real Time Price Optimization mean?
                      • What gains (and risks?) come with real time price optimization?
                      • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                      atomized2

                      Alexander Edström, CEO, Atomize

                      Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                      In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                      head-shot

                      Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                      Storytelling that works

                      Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                      0-13

                      Christian Braathen, Client Director, Scandinavian Design Group

                      Commercial Technology Strategy

                      What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                      0-11

                      Julie Grieve, Founder and CEO, Criton

                      Close the gap between revenue optimization & digital marketing

                      finnbar-colour-headshot

                      Finnbar Cornwall, Senior Industry Head Travel at Google UK

                      Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                      MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

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                      Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                      Navigating the changing hotel distribution landscape

                      Insights to improve competitiveness in an increasingly volatile environment

                      0-10

                      Michael Mernagh, Head of Sales EMEA, OTA Insight

                      Customer Centricity

                      About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                      0-9

                      Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                      3 ways to make more strategic use of your brand

                      How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                      monna-nordhagen

                      Monna Nordhagen, Partner and strategy advisor, Mars

                      Using Technology to Deliver a Personalized Guest Experience

                      0-8

                      Michael De Jongh, Chief Commercial Officer, Avvio

                      Being a General Manager and Leading a team of strong performers

                      0-7

                      Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                      Coaching a team for strategic selling

                      0-6

                      Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                      Expansion of revenue management capabilities

                      damiano-zennaro

                      Damiano Zennaro, Global Director of Advisory services at IDeaS

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                      Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                      Retention strategies for Sales professional that works’

                      Anant Vithlani

                      Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                      Intermediaries: Should they be managed like a key account?

                      0-13

                      Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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                      This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

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