• Contact Us
  • About
    • Board of Directors
    • HSMAI Region Europe Staff
    • Advisory Boards
    • Contact
    • Press releases
    • Privacy Policy
  • Locations
    • HSMAI Americas
    • HSMAI Asia Pacific
    • HSMAI Middle East
    • HSMAI Global
  • Education
  • Memberships
    • HSMAI Community
  • CSW 2027
  • Resources
    • Podcast
    • MKG Reports Library
    • Insights from the HSMAI Europe AI Advisory Board
  • News
    • Global Knowledge Center
0

Basket

HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry
  • About
    • Board of Directors
    • HSMAI Region Europe Staff
    • Advisory Boards
    • Contact
    • Press releases
    • Privacy Policy
  • Locations
    • HSMAI Americas
    • HSMAI Asia Pacific
    • HSMAI Middle East
    • HSMAI Global
  • Education
  • Memberships
    • HSMAI Community
  • CSW 2027
  • Resources
    • Podcast
    • MKG Reports Library
    • Insights from the HSMAI Europe AI Advisory Board
  • News
    • Global Knowledge Center

News

Monthly Archive for: "December, 2017"
 ISHC Welcomes Silver In Its 2017 Membership Class

ISHC Welcomes Silver In Its 2017 Membership Class

December 5, 2017

The International Society of Hospitality Consultants (ISHC) welcomed Stacy Silver, President of Silver Hospitality Group, LLC, among twenty-four hospitality consultants qualified by their [...]

Read More 0
     Booking.com Doubles its Support for Startups and Changemakers in Sustainable Tourism in 2018

    Booking.com Doubles its Support for Startups and Changemakers in Sustainable Tourism in 2018

    December 5, 2017

    Building on its successful launch in 2017, today Booking.com, one of the world’s largest e-commerce companies and digital technology leader, is announcing the 2018 Booking Booster [...]

    Read More 0
       Chinese Travelers Are Young, Rich, And Connected | tourism-review.com

      Chinese Travelers Are Young, Rich, And Connected | tourism-review.com

      December 5, 2017

      Italy is one of the most popular destinations among Chinese tourists. It is also the travel destination where Chinese citizens spend the most, with an average of 918 euros per […]

      Read More 0
         Cycas Hospitality brings new brand – South Point Suites – to London's Bermondsey Village

        Cycas Hospitality brings new brand – South Point Suites – to London's Bermondsey Village

        December 5, 2017

        Cycas Hospitality has launched a brand-new apartment-hotel concept in the buzzy neighbourhood of Bermondsey in London Bridge. South Point Suites offers 101 studios and one-bedroom suites, all [...]

        Read More 0
           Air Canada inaugurates the only non-stop flights from Canada

          Air Canada inaugurates the only non-stop flights from Canada

          December 4, 2017

          Boeing 787 Dreamliner seasonal service from Vancouver operates Dec-Feb; becomes year-round in June 2018.

          Read More 0
             Carnival Cruise Line’s new Vista-class ship to be named Carnival Panorama

            Carnival Cruise Line’s new Vista-class ship to be named Carnival Panorama

            December 4, 2017

            Carnival Panorama has been chosen as the name of Carnival Cruise Line’s new 133,500-ton ship scheduled to debut in fall 2019.

            Read More 0
               IBPC to honour top UAE nationals as part of the UAE National Day celebration

              IBPC to honour top UAE nationals as part of the UAE National Day celebration

              December 4, 2017

              Indian Business and Professional Council (IBPC), announces that it will honour a number of UAE Nationals in their respective fields as part of its ongoing National Day celebrations at a […]

              Read More 0
                 Live! On Air: W Fort Lauderdale debuted new look during first-ever hotel drone dash relay race

                Live! On Air: W Fort Lauderdale debuted new look during first-ever hotel drone dash relay race

                December 4, 2017

                W Hotels and M Live brought high-tech, high-speed drone dash to Fort Lauderdale and Facebook Live Broadcast to celebrate the completed $55 million hotel renovation.

                Read More 0
                   Why hotels need startups more than ever | wamda.com

                  Why hotels need startups more than ever | wamda.com

                  December 2, 2017

                  With upcoming mega events like Expo 2020, Dubai is set to double the number of its hotels. Hospitality Management Holdings, a dubai-based hotel management company, is looking to double its […]

                  Read More 0
                     Hotel Innovators Educate Lawmakers on Capitol Hill, Urge Support for Stop Online Booking Scams Act

                    Hotel Innovators Educate Lawmakers on Capitol Hill, Urge Support for Stop Online Booking Scams Act

                    December 2, 2017

                    Innovation and e-commerce leaders from hotels across the country, led by the American Hotel & Lodging Association (AHLA), will convene on Capitol Hill today to educate lawmakers about [...]

                    Read More 0
                      Load More
                      HSMAI Global Entities
                      • HSMAI Academy
                      • HSMAI Foundation
                      • HSMAI America
                      • HSMAI Asia
                      • HSMAI Middle East
                      • HSMAI Global Signature Events
                      • Privacy Policy
                      Recent Posts
                      • How Students and Graduates Explored Careers in Sales, Revenue Management and Marketing
                        How Students and Graduates Explored Careers in Sales, Revenue Management and Marketing
                        June 11, 2026
                      • Demystifying AI for Hospitality: A Commercial Framework
                        Demystifying AI for Hospitality: A Commercial Framework
                        June 10, 2026
                      • New HSMAI Europe AI Advisory Board turns AI talk into action and high-level education for hotel industry
                        New HSMAI Europe AI Advisory Board turns AI talk into action and high-level education for hotel industry
                        June 10, 2026
                      © HSMAI 2018
                      Contact Us

                      Send us an email for any queries you have about HSMAI Europe and we'll get back to you, asap.

                      Not readable? Change text. captcha txt
                      0

                      Start typing and press Enter to search

                      What characterizes the best sales teams?

                      0-29

                      Remi Morken, CCO, SalesScreen

                      How to sell when customers do not know they need you?

                      Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                      0-23

                      Benjamin Devisme, VP Sales, Quicktext

                      Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                      0-28

                      John Gallagher, Sales Director, Duetto

                      Real time pricing

                      As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                      • What is the difference from being a Revenue Manager today compared to 10 years ago?
                        • Does the skillset of an RM differ – if so; in what way?
                      • What does Real Time Price Optimization mean?
                      • What gains (and risks?) come with real time price optimization?
                      • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                      atomized2

                      Alexander Edström, CEO, Atomize

                      Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                      In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                      head-shot

                      Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                      Storytelling that works

                      Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                      0-13

                      Christian Braathen, Client Director, Scandinavian Design Group

                      Commercial Technology Strategy

                      What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                      0-11

                      Julie Grieve, Founder and CEO, Criton

                      Close the gap between revenue optimization & digital marketing

                      finnbar-colour-headshot

                      Finnbar Cornwall, Senior Industry Head Travel at Google UK

                      Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                      MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

                      eb-new-pic

                      Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                      Navigating the changing hotel distribution landscape

                      Insights to improve competitiveness in an increasingly volatile environment

                      0-10

                      Michael Mernagh, Head of Sales EMEA, OTA Insight

                      Customer Centricity

                      About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                      0-9

                      Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                      3 ways to make more strategic use of your brand

                      How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                      monna-nordhagen

                      Monna Nordhagen, Partner and strategy advisor, Mars

                      Using Technology to Deliver a Personalized Guest Experience

                      0-8

                      Michael De Jongh, Chief Commercial Officer, Avvio

                      Being a General Manager and Leading a team of strong performers

                      0-7

                      Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                      Coaching a team for strategic selling

                      0-6

                      Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                      Expansion of revenue management capabilities

                      damiano-zennaro

                      Damiano Zennaro, Global Director of Advisory services at IDeaS

                      dsc_0045

                      Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                      Retention strategies for Sales professional that works’

                      Anant Vithlani

                      Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                      Intermediaries: Should they be managed like a key account?

                      0-13

                      Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

                      HEADER

                      Subtitle to go here

                      This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

                      claire-lyon-shaw

                      Name Surname, Role, description etc etc etc

                      663399

                      Name Surname, Role, description etc etc etc

                      HEADER

                      Subtitle to go here

                      This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

                      claire-lyon-shaw

                      Name Surname, Role, description etc etc etc

                      663399

                      Name Surname, Role, description etc etc etc

                      We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.