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News

Monthly Archive for: "December, 2017"
 Wynn Resorts reaches agreement to purchase land across from Wynn Las Vegas

Wynn Resorts reaches agreement to purchase land across from Wynn Las Vegas

December 15, 2017

Wynn Resorts announces it has reached an agreement to purchase approximately 38 acres of land on the Las Vegas Strip directly across from Wynn Las Vegas.

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     Puerto Rico declares it is officially open for tourism

    Puerto Rico declares it is officially open for tourism

    December 15, 2017

    Just in time for the holidays, December 20 marks three months post-Hurricane Maria and a major moment in Puerto Rico’s comeback.

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       California Labor & Employment Law update

      California Labor & Employment Law update

      December 15, 2017

      California has enacted a number of new regulations related to labour and employment that go into effect when 2018 begins.

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         25th World Travel Monitor Forum in Pisa: International travel industry needs new strategies to manage overtourism'

        25th World Travel Monitor Forum in Pisa: International travel industry needs new strategies to manage overtourism'

        December 15, 2017

        Mass tourism hits quality of visitor experiences Not only cities overcrowded New solutions needed to manage global tourism growth ITB Berlin exclusively publishes World Travel Monitor Forum results

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           HEBS Digital Celebrates 2017: A Year of Broadening the Global Footprint, Technology Innovations and Industry Recognition

          HEBS Digital Celebrates 2017: A Year of Broadening the Global Footprint, Technology Innovations and Industry Recognition

          December 15, 2017

          As the year comes to a close, HEBS Digital is proud to reflect on the firm’s many accomplishments of 2017, as well as recognize our clients and team members who […]

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             Give Guests the Gift that Keeps on Giving in 2018: Mobile Device Charging from Kube Systems

            Give Guests the Gift that Keeps on Giving in 2018: Mobile Device Charging from Kube Systems

            December 15, 2017

            The holiday season is upon us, and Apple is projecting record-breaking revenue for the Christmas quarter, with iPhone X and iPhone 8 sales expected to represent a large chunk of […]

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               American, British and Chinese travelers prioritize trip activities and once in a lifetime experiences.

              American, British and Chinese travelers prioritize trip activities and once in a lifetime experiences.

              December 15, 2017

              New generational data released reveals that when planning a trip, American, British and Chinese travelers prioritize trip activities, once in a lifetime and cultural experiences above all else, [...]

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                 American Express Travel Reveals Emerging Trends and Top Ten Destinations for 2018

                American Express Travel Reveals Emerging Trends and Top Ten Destinations for 2018

                December 15, 2017

                According to a new survey conducted for American Express Travel, travelers in the United States are focused on pursuing their personal passions through the lens of travel.

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                   Motel 6 Parent Company and Expedia Agree on Loyalty Program Enrollment Deal

                  Motel 6 Parent Company and Expedia Agree on Loyalty Program Enrollment Deal

                  December 14, 2017

                  As more large hotel chains have invested their time, money and energy in launching their own direct-booking campaigns, online travel agency sites such as Expedia have become increasingly eager to [...]

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                     GuestCentric and Duetto Partner to Bring Personalization to Hotel Bookings

                    GuestCentric and Duetto Partner to Bring Personalization to Hotel Bookings

                    December 14, 2017

                    Duetto, hospitality’s only Revenue Strategy Platform, and GuestCentric have partnered to bring a new level of personalization to the hotel and casino industries that will increase [...]

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                      What characterizes the best sales teams?

                      0-29

                      Remi Morken, CCO, SalesScreen

                      How to sell when customers do not know they need you?

                      Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                      0-23

                      Benjamin Devisme, VP Sales, Quicktext

                      Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                      0-28

                      John Gallagher, Sales Director, Duetto

                      Real time pricing

                      As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                      • What is the difference from being a Revenue Manager today compared to 10 years ago?
                        • Does the skillset of an RM differ – if so; in what way?
                      • What does Real Time Price Optimization mean?
                      • What gains (and risks?) come with real time price optimization?
                      • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                      atomized2

                      Alexander Edström, CEO, Atomize

                      Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                      In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                      head-shot

                      Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                      Storytelling that works

                      Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                      0-13

                      Christian Braathen, Client Director, Scandinavian Design Group

                      Commercial Technology Strategy

                      What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                      0-11

                      Julie Grieve, Founder and CEO, Criton

                      Close the gap between revenue optimization & digital marketing

                      finnbar-colour-headshot

                      Finnbar Cornwall, Senior Industry Head Travel at Google UK

                      Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                      MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

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                      Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                      Navigating the changing hotel distribution landscape

                      Insights to improve competitiveness in an increasingly volatile environment

                      0-10

                      Michael Mernagh, Head of Sales EMEA, OTA Insight

                      Customer Centricity

                      About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                      0-9

                      Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                      3 ways to make more strategic use of your brand

                      How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                      monna-nordhagen

                      Monna Nordhagen, Partner and strategy advisor, Mars

                      Using Technology to Deliver a Personalized Guest Experience

                      0-8

                      Michael De Jongh, Chief Commercial Officer, Avvio

                      Being a General Manager and Leading a team of strong performers

                      0-7

                      Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                      Coaching a team for strategic selling

                      0-6

                      Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                      Expansion of revenue management capabilities

                      damiano-zennaro

                      Damiano Zennaro, Global Director of Advisory services at IDeaS

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                      Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                      Retention strategies for Sales professional that works’

                      Anant Vithlani

                      Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                      Intermediaries: Should they be managed like a key account?

                      0-13

                      Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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                      This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

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