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HSMAI Region Europe in conversation with

Remy Merckx

HSMAI Region Europe has been in conversation with Hospitality Industry Experts. In these videos they have been talking to Remy Merckx, Vice President, Global Digital at Radisson Hotel Group.

Have a look and a listen to what he has to say on Artificial Intelligence, Online Conversion and mobile integratrion & social media’s effect on customer experience / customer care procesesses.

Artificial Intelligence (A.I.)

– What is Artificial Intelligence?

– How is A.I. implemented through hotel operations?

Why Online Conversion is more important than acquiring traffic for Hotel Digital Platforms.

– What is Online Conversion? 

– How is Content Marketing driving Online Conversion?

How to improve the customer experience through mobile integration? & How is Social Media disrupting the Customer Care Processes?

Stay tuned for more interviews with Hospitality Industry Experts to be released soon!

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