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Empowering the Next Generation: Insights from The Savoy Hotel

On the evening of Thursday, 25th April, The Savoy Hotel, London, welcomed a gathering of young talents and leaders in the hotel, event, and travel industry. The first of many events in London hosted by the HSMAI Europe Rising Leader Council team aimed to facilitate professional and social gatherings for the exchange of experiences and networking among young talents and leaders aged 35 and under.

The agenda for the evening was offering a blend of insightful discussions, engaging dialogues, and valuable networking opportunities. As guests arrived, the atmosphere buzzed with anticipation and excitement, as young professionals and future leaders connected and exchanged experiences.

Chris Keates, Account Director at IHG Hotels & Resorts and member of the HSMAI Europe Rising Leaders Council, set the tone for the evening with a warm welcome, inspiring attendees to make the most of the opportunities ahead. He had an enlightening dialogue with Franck X. Arnold, Managing Director & Regional Vice-President at The Savoy Hotel. Arnold shared invaluable insights from his extensive experience in the hospitality industry. Attendees had the opportunity to engage in a Q&A session, gaining deeper insights into the nuances of leadership in hospitality.

His message resonated with the attendees, urging them not to fear failure on their journey to success. Drawing from personal experience, he candidly shared two instances of failure he had encountered. However, he emphasized the invaluable lessons he gleaned from these setbacks, highlighting the importance of resilience and perseverance. He encouraged attendees to embrace failure as a stepping stone to growth, affirming that each stumble presents an opportunity for learning.

The stage was then set for a panel debate, featuring industry senior leaders such as Shumi Khan, SVP Business Intelligence & Revenue Management Accor Hotels, Debra Patterson, Director Quality and Sustainability at The Savoy Hotel in London, Scott Jakins, GM at Staybridge Suite London Vauxhall, and Franck X. Arnold. Moderated by Terence Baker, News editor, Europe, Middle East & Africa at Hotel News Now, the discussion was focused on guest satisfaction and loyalty, offering fresh perspectives and actionable insights.

The evening ended with a fun Kahoot session and networking, providing attendees with opportunities to connect and collaborate.

At HSMAI Europe, we’re dedicated to empowering the next generation. Last week, we also hosted interactive virtual meetings for senior leaders on loyalty program enhancement and Total Revenue Management culture. Find summaries in today’s Executive Insights.

I would also like to draw your attention  to some important articles below:


Enjoy the week!

Ingunn Hofseth

President & CEO

HSMAI Region Europe
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