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News

Tag Archives for: "CRME"
 Fans of Good Service on tour soon

Fans of Good Service on tour soon

July 8, 2016

Summer holidays have already started in many places across Europe. We at HSMAI Region Europe have still a few exciting events and travels prior to our holidays.æ Next week we […]

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     12 July: HSMAI Region Europe CRME workshop in Frankfurt

    12 July: HSMAI Region Europe CRME workshop in Frankfurt

    May 19, 2016

    HSMAI Region Europe will be in Frankfurt Tuesday 12th Julyæfor the CRME certification On 12th JulyæHSMAI Region Europe will host an interactive Revenue Management workshop at the end of which [...]

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       HSMAI Region Europe congratulates

      HSMAI Region Europe congratulates

      April 8, 2016

      Congratulations to our new CRMEs 5th April HSMAI Region Europe was at the Grand Hotel in Stockholm for a small CRME workshop. Three people from different leading hotel chains in […]

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         21 January: Pre CRME webinar on Total Revenue Drivers

        21 January: Pre CRME webinar on Total Revenue Drivers

        January 12, 2016

        The next pre CRME webinar on Total Revenue Drivers will be moderated by Cidalia Pinto Coelho Director of Revenue Management at Louvre Hotels Group to be held on Thursday 21 […]

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           Join us for the third pre CRME webinar at 3 pm CET on 17 December

          Join us for the third pre CRME webinar at 3 pm CET on 17 December

          December 4, 2015

          The next pre CRME webinar on Forecast and Outcome will be moderated by Arthur Waller Product Owner at BookingSuite and a member of HSMAI Europe Revenue Management Advisory Board together […]

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             Last chance to sign up for the second HSMAI Europe pre CRME webinar

            Last chance to sign up for the second HSMAI Europe pre CRME webinar

            November 30, 2015

            This winter HSMAI Europe has started a series of Revenue Management pre CRME webinars helping you become an internationally certified Revenue Manager. Each of the five webinars revolves around [...]

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               New CRMEs graduated

              New CRMEs graduated

              September 18, 2015

              Amid HSMAI Europe’s ongoing CRME (Certified Revenue Manager) workshop tour lasting throughout this autumn and the winter eight highly able hospitality professionals graduated as CRMEs in [...]

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                 New European Certified Revenue Management Executives Appointed

                New European Certified Revenue Management Executives Appointed

                July 22, 2015

                LONDON UK 22 Julyæ2015 Seven European Revenue Managementæprofessionals graduated as globally Certified Revenue Management Executives at the Hilton London Kensington on Wednesday in a workshop [...]

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                   Certified Revenue Management Exec (CRME) designation within reach for Europe

                  Certified Revenue Management Exec (CRME) designation within reach for Europe

                  March 18, 2010

                  Jeffrey Osborne CEO of Intelligent Hotels Inc (formerly OZone Strategic Marketing LLC) today announced that the Hospitality Sales and Marketing Association International (HSMAI) European office [...]

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                    What characterizes the best sales teams?

                    0-29

                    Remi Morken, CCO, SalesScreen

                    How to sell when customers do not know they need you?

                    Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                    0-23

                    Benjamin Devisme, VP Sales, Quicktext

                    Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                    0-28

                    John Gallagher, Sales Director, Duetto

                    Real time pricing

                    As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                    • What is the difference from being a Revenue Manager today compared to 10 years ago?
                      • Does the skillset of an RM differ – if so; in what way?
                    • What does Real Time Price Optimization mean?
                    • What gains (and risks?) come with real time price optimization?
                    • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                    atomized2

                    Alexander Edström, CEO, Atomize

                    Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                    In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                    head-shot

                    Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                    Storytelling that works

                    Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                    0-13

                    Christian Braathen, Client Director, Scandinavian Design Group

                    Commercial Technology Strategy

                    What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                    0-11

                    Julie Grieve, Founder and CEO, Criton

                    Close the gap between revenue optimization & digital marketing

                    finnbar-colour-headshot

                    Finnbar Cornwall, Senior Industry Head Travel at Google UK

                    Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                    MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

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                    Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                    Navigating the changing hotel distribution landscape

                    Insights to improve competitiveness in an increasingly volatile environment

                    0-10

                    Michael Mernagh, Head of Sales EMEA, OTA Insight

                    Customer Centricity

                    About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                    0-9

                    Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                    3 ways to make more strategic use of your brand

                    How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                    monna-nordhagen

                    Monna Nordhagen, Partner and strategy advisor, Mars

                    Using Technology to Deliver a Personalized Guest Experience

                    0-8

                    Michael De Jongh, Chief Commercial Officer, Avvio

                    Being a General Manager and Leading a team of strong performers

                    0-7

                    Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                    Coaching a team for strategic selling

                    0-6

                    Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                    Expansion of revenue management capabilities

                    damiano-zennaro

                    Damiano Zennaro, Global Director of Advisory services at IDeaS

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                    Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                    Retention strategies for Sales professional that works’

                    Anant Vithlani

                    Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                    Intermediaries: Should they be managed like a key account?

                    0-13

                    Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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                    This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

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                    Subtitle to go here

                    This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

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                    663399

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