Winning for Customers

Providing excellent service is more important today than it ever was, and as we know the process needs to start in every company’s top management. Which is why we are very pleased to [...]

Mike Leven

Yesterday some of us were lucky enough to spend more or less the entire day with Mike Leven. Few, if any, fascinate me more than him. He is one of the most prominent US hotel icons, but it is his [...]

TheÊService Plegde

For many years HSMAI in Norway has nurtured plans for our concept, TheÊService Plegde, an initiative made to improve the quality of service, including interactive workshops, awaiting the right [...]