Providing excellent service is more important today than it ever was, and as we know the process needs to start in every company’s top management. Which is why we are very pleased to announce that this week Mia Touzin Leffler visited Oslo for three long days working on Linda Ramberg and Kari-Anne R¿island’s respective certifications.
Within a month’s time both will be certified to coach future customers through the programme on HSMAI’s behalf, with more coaches to come.
The updated programme that our certified coachers are to present to our customers has been made available here:
Prepare to winÊ(PowerPoint presentation)
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The Service Pledge.
If you are interested in learning what this means, please do not hesitate to get in touch.
The certification process will be made available to others in London in the end of July. Please see this page:
The updated programme that our certified coachers are to present to our customers has been made available here:
Prepare to winÊ(PowerPoint presentation)
Have a great day!
Warm regards,
Ingunn Hofseth
President & CEO
HSMAI Region Europe
Photo:ÊWorkshop situation. Stock photo from PhotoAlto, digitally enhanced by HSMAI newsdesk.
