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News

Tag Archives for: "UK"
 The HSMAI Service Awards 2016: Call for entries

The HSMAI Service Awards 2016: Call for entries

February 22, 2017

HSMAI isæinviting entries foræthe awards and prizes from the hotel and travel industry. Your organisation is welcome to sign up for the competition! Contributions must be submitted as soon as [...]

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     HSMAI Region Europe partners new initiative: The HospitableæCities

    HSMAI Region Europe partners new initiative: The HospitableæCities

    February 18, 2017

    In London on Friday 7æApril 2017 EP (Entrepreneurs Innovation Centre (EP-IC) and eHotelier are welcoming leaders to share their experiences and thoughts on the factors that create an hospitable [...]

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       The Service Awards 2016 – Powered by HSMAI Region Europe

      The Service Awards 2016 – Powered by HSMAI Region Europe

      February 18, 2017

      HSMAI Region Europe is inviting the hospitality industry to join us for The Service Awards 2016 to be held in London on 7 April 2017. Your organisation is welcome to […]

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         Meet our sponsors at HSMAI Region Europe ROC 2016

        Meet our sponsors at HSMAI Region Europe ROC 2016

        February 5, 2016

        Come and join us at the 6th Annual HSMAI Region Europe ROC 2016 next week in London and meet our great sponsors: HSMAI Region Europe Annual Gold Sponsors Gold Sponsors […]

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           Special charter for the Magna Carta

          Special charter for the Magna Carta

          December 18, 2015

          Hereford Cathedral’s 1217 Magna Carta which has been on a global tour touched down back at Heathrow with British Airways last Monday according to a British Airways press release. To […]

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             ÖNorwegian UK’ set to take-off as airline is granted UK Air Operating License

            ÖNorwegian UK’ set to take-off as airline is granted UK Air Operating License

            November 19, 2015

            New ‘ÖNorwegian UK’ subsidiary will open the door for further UK expansion and potential new routes to Asia South America and South Africa the airline states in a recent press […]

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               HSMAI Europes’s 4th Annual Digital Marketing Conference in full swing

              HSMAI Europes’s 4th Annual Digital Marketing Conference in full swing

              November 5, 2015

              This morning saw the opening of HSMAI Europe’s 4th Annual Digital Marketing Conference helt at London’s World Trade Market (WTM) with a great number of interesting sessions and panel [...]

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                 Norwegian’s sales team takes off in pursuit of UK growth

                Norwegian’s sales team takes off in pursuit of UK growth

                September 25, 2015

                Norwegian Europe’s third largest low-cost carrier this week announced the appointment of Dominic Tucker as Head of Sales UK who joins Mitchell Hawes Sales Manager UK&I to bolster the [...]

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                   British Airways ground crew demonstrating excellence

                  British Airways ground crew demonstrating excellence

                  July 24, 2015

                  You all probably know how annoying it can be when you reach the airport gate only to find that your flight is overbooked which is exactly what happened to me […]

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                     New European Certified Revenue Management Executives Appointed

                    New European Certified Revenue Management Executives Appointed

                    July 22, 2015

                    LONDON UK 22 Julyæ2015 Seven European Revenue Managementæprofessionals graduated as globally Certified Revenue Management Executives at the Hilton London Kensington on Wednesday in a workshop [...]

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                      What characterizes the best sales teams?

                      0-29

                      Remi Morken, CCO, SalesScreen

                      How to sell when customers do not know they need you?

                      Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                      0-23

                      Benjamin Devisme, VP Sales, Quicktext

                      Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                      0-28

                      John Gallagher, Sales Director, Duetto

                      Real time pricing

                      As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                      • What is the difference from being a Revenue Manager today compared to 10 years ago?
                        • Does the skillset of an RM differ – if so; in what way?
                      • What does Real Time Price Optimization mean?
                      • What gains (and risks?) come with real time price optimization?
                      • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                      atomized2

                      Alexander Edström, CEO, Atomize

                      Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                      In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                      head-shot

                      Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                      Storytelling that works

                      Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                      0-13

                      Christian Braathen, Client Director, Scandinavian Design Group

                      Commercial Technology Strategy

                      What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                      0-11

                      Julie Grieve, Founder and CEO, Criton

                      Close the gap between revenue optimization & digital marketing

                      finnbar-colour-headshot

                      Finnbar Cornwall, Senior Industry Head Travel at Google UK

                      Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                      MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

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                      Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                      Navigating the changing hotel distribution landscape

                      Insights to improve competitiveness in an increasingly volatile environment

                      0-10

                      Michael Mernagh, Head of Sales EMEA, OTA Insight

                      Customer Centricity

                      About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                      0-9

                      Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                      3 ways to make more strategic use of your brand

                      How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                      monna-nordhagen

                      Monna Nordhagen, Partner and strategy advisor, Mars

                      Using Technology to Deliver a Personalized Guest Experience

                      0-8

                      Michael De Jongh, Chief Commercial Officer, Avvio

                      Being a General Manager and Leading a team of strong performers

                      0-7

                      Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                      Coaching a team for strategic selling

                      0-6

                      Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                      Expansion of revenue management capabilities

                      damiano-zennaro

                      Damiano Zennaro, Global Director of Advisory services at IDeaS

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                      Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                      Retention strategies for Sales professional that works’

                      Anant Vithlani

                      Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                      Intermediaries: Should they be managed like a key account?

                      0-13

                      Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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                      Subtitle to go here

                      This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

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                      663399

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