The HSMAI Region Europe mentor programme has been on the drawing table for a while. However wheels have now been set in motion in order to launch the initiative starting with the mentor programme kick-off inæSeptember 2016.
Please see details in this presentation (full-screen viewing is recommended):
Please contact HSMAI Region Europe if you want to become a mentor or if you would like to have one.
Contact details:
Kaisla Saastamoinen
Top photograph from DigitalVision
Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?
In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.
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Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.
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Real time pricing
As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.
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Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board
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Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland
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Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels
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