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News

Monthly Archive for: "July, 2015"
 Radisson Blu Plaza Hotel opens in Jeddah

Radisson Blu Plaza Hotel opens in Jeddah

July 17, 2015

Yesterday Radisson Blu announced the opening of Radisson Blu Plaza Hotel Jeddah and its third hotel in the city. The hotel is operated by Rezidor a member of the Carlson […]

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     HSMAI Profile: Jarle Petterson

    HSMAI Profile: Jarle Petterson

    July 16, 2015

    Jarle Petterson Communications officer HSMAI Europe / HSMAI Norway Jarle has played a key role in HSMAI Europe’s internal and external communication for more than six years always at hand [...]

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       HSMAI Europe have invited Customer Alliance for the next webinar

      HSMAI Europe have invited Customer Alliance for the next webinar

      July 10, 2015

      HSMAI Europe have invited Torsten Sabel COO and co-founder Customer Alliance and member of the HSMAI Europe Digital Marketing Advisory Board to host our next webinar Friday 24 July at […]

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         HSMAI Profile: Stan van Roij

        HSMAI Profile: Stan van Roij

        July 10, 2015

        Stan van Roij Managing Director Infor Easy RMS Stanæis also a member of the HSMAI EuropeæRevenue Management Board Q: What does a day at work consist of for you? A:æMy […]

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           Second webinar in Digital Marketing held today

          Second webinar in Digital Marketing held today

          July 10, 2015

          Terri Scriven Industry Head of Hospitality of Google UK and Vice Chair of the HSMAI Europe Digital Marketing Advisory Board held HSMAI Europeæsecond in a series of webinars on digital […]

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             HSMAI has invited Google for the next webinar

            HSMAI has invited Google for the next webinar

            July 7, 2015

            HSMAI has invited Terri Scriven Industry Head of Hospitality of Google UK and Vice Chair of the HSMAI Europe Digital Marketing Advisory Board to host our next webinar Friday (July […]

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               HSMAI Europe Revenue Management Advisory Board met in Amsterdam

              HSMAI Europe Revenue Management Advisory Board met in Amsterdam

              July 3, 2015

              Today (Friday July 3rd) many of the representatives from the Revenue Management Advisory board members met in Amsterdam. They are very excited to be a part of this group that […]

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                 Alexander Hoerner appointed as HSMAI Europe Sales Executive Advisory Board Chair

                Alexander Hoerner appointed as HSMAI Europe Sales Executive Advisory Board Chair

                July 2, 2015

                Shortly following the pre HSMAI Europe ITB conference in Berlin earlier this yearæAlexander Hoerner Vice President Sales at Steigenberger Hotel Groupæhas been appointed as the Chair for the HSMAI [...]

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                   HSMAI Profile: Alexander Hoerner

                  HSMAI Profile: Alexander Hoerner

                  July 2, 2015

                  Alexander Hoerner Vice President Sales Steigenberger Hotel Group Alexander is also the Chair of the HSMAI Europe Sales Executive Advisory Board. Q: What does a day at work consist of […]

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                    What characterizes the best sales teams?

                    0-29

                    Remi Morken, CCO, SalesScreen

                    How to sell when customers do not know they need you?

                    Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                    0-23

                    Benjamin Devisme, VP Sales, Quicktext

                    Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                    0-28

                    John Gallagher, Sales Director, Duetto

                    Real time pricing

                    As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                    • What is the difference from being a Revenue Manager today compared to 10 years ago?
                      • Does the skillset of an RM differ – if so; in what way?
                    • What does Real Time Price Optimization mean?
                    • What gains (and risks?) come with real time price optimization?
                    • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                    atomized2

                    Alexander Edström, CEO, Atomize

                    Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                    In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                    head-shot

                    Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                    Storytelling that works

                    Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                    0-13

                    Christian Braathen, Client Director, Scandinavian Design Group

                    Commercial Technology Strategy

                    What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                    0-11

                    Julie Grieve, Founder and CEO, Criton

                    Close the gap between revenue optimization & digital marketing

                    finnbar-colour-headshot

                    Finnbar Cornwall, Senior Industry Head Travel at Google UK

                    Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                    MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

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                    Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                    Navigating the changing hotel distribution landscape

                    Insights to improve competitiveness in an increasingly volatile environment

                    0-10

                    Michael Mernagh, Head of Sales EMEA, OTA Insight

                    Customer Centricity

                    About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                    0-9

                    Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                    3 ways to make more strategic use of your brand

                    How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                    monna-nordhagen

                    Monna Nordhagen, Partner and strategy advisor, Mars

                    Using Technology to Deliver a Personalized Guest Experience

                    0-8

                    Michael De Jongh, Chief Commercial Officer, Avvio

                    Being a General Manager and Leading a team of strong performers

                    0-7

                    Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                    Coaching a team for strategic selling

                    0-6

                    Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                    Expansion of revenue management capabilities

                    damiano-zennaro

                    Damiano Zennaro, Global Director of Advisory services at IDeaS

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                    Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                    Retention strategies for Sales professional that works’

                    Anant Vithlani

                    Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                    Intermediaries: Should they be managed like a key account?

                    0-13

                    Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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                    This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

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