HSMAI Region Europe has together with dedicated expertise developed a Certification Program to provide experienced senior consultants with tools to facilitate Winning for Customers – the Service Pledge Program within organizations. With methods to help companies strengthen their company culture and quality assure the service they actually deliver to customers and move ahead in external ratings. Tomorrow’s winners are those who invest in their corporate culture and take the customer experience into the boardroom!
Help companies to develop their SERVICE PLEDGE
Most companies have a vision. Many also have a set of values. HSMAI believe it should be equally important to have a service pledge. In other words, a formulated message of what customers can expect from us and that can easily be communicated to others. This is one of the things that the Service Pledge program will help formulating. The aim is to make a considerable difference to how the organizations customers service experience is perceived.
HSMAI has already certified 5 executive coaches from Sweden, Germany, UK and Norway. In London September 10 – 12, Jordi Wientjes from Holland will be the first executive Coach to facilitate Winning for customers – the Service Pledge program in Holland.
Wientjes was born into the hospitality industry and has long and advanced experience from the industry. He has over the past twenty years worked at various international hotel chains, convention centers and cinema chains and work today as an interim advisor and manager for companies who want to optimize and/or reorganize or seek advice in the realization of a service-oriented organization.
Being born and grown up in a hotel learns you that company culture is the most important “element” of your organization. After working in the industry for such a long period I eager to help my colleagues create an atmosphere that will make a considerable difference to how the organizations customers service experience is perceived. The HSMAI Service Pledge certification provides me with the tools to do that and gives me a valuable network of international colleagues I look forward to be a part of, says Jordi Wientjes enthusiastically.
The HSMAI Service Pledge Executive Coach Certification consists of 4 modules focusing on; Customer Service, Company Culture, Communication and Service Recovery. For more information about the program, see here.
HSMAI Education Advisor, Mia Touzin Leffler, is responsible for Winning for Customers – the HSMAI Service Pledge Program and the Certification process. See Mia’s long experienced background here.
After the Certification the Executive Coach will be able to facilitate the Service Pledge program and lead the internal review and implementation of organizational changes to deliver the promise including coaching of the organizations Leads.
Certified HSMAI Executive Coaches from Norway, Sweden, UK, Germany and The Netherlands “in action” in London September 14 – 16.
HSMAI Region Europe invite to a 3-day Service Pledge program in London at Chesterfield Mayfair 14th to 16th of September, including an open gathering (The HSMAI Day) and a two-day workshop. The attendees will be able to return home with a proposal for a Service Pledge for their company, including an action and implementation plan, in order to prepare and implement the program in cooperation with the certified executive coach, managers and employees – once they are back home. For more information about the London Program.
“For many years I have wondered what strategy is most important amongst the many. I now believe the Winning for Customers – The Service Pledge is the single best,” – Mike Leven, longtime industry leader and international “hotel icon” about the program.
For more information contact:
Jordi Wientjes
Managing Director Jordi Wientjes Solutions
Mobile: +31 6 5131 6755 E: jordi@jordiwientjes.nl
Kathelijne Soydan
Project and Event Manager HSMAI
Mobile: +31 6 21 27 80 62 E: ksoydan@hsmai.nl
